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Identity Guard

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6.0

Overall Score

Author: Kaitlyn Short

LAST UPDATED: March 19th, 2021

Identity Guard is based in Virginia and has been in business since 1995.

Owned and operated by Intersections, Inc., Identity Guard is focused on providing credit monitoring and identity protection services to individuals as well as families.

Identity Guard offers the following two plan options that involve credit monitoring services: 

  • Total Plan — Includes standard identity and credit protection
  • Ultra Plan — Includes premium identity and credit protection 

Those who sign up for the company’s Ultra plan will be able to receive the highest quality credit monitoring services including three-bureau credit monitoring, three-bureau annual credit reports, and one-bureau monthly credit scores. 

Along with credit monitoring services, Identity Guard provides consumers with an anti-phishing mobile app, safe browsing tools, dark web monitoring services, address monitoring services, and more. 

Read on to learn more about Identity Guard’s credit monitoring services and plan options. 

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The Good

  • Triple Bureau Credit Monitoring
  • Anti-Phishing Mobile App
  • Identity Theft Protection Tools

Triple Bureau Credit Monitoring

Unlike some of the other companies in the industry, Identity Guard offers credit monitoring services for all three major credit bureaus: Equifax, Experian, and Transunion.

As mentioned above, Identity Guard offers three different plan options, two of which provide credit monitoring services. The two plans that  offer credit monitoring services include the following: 

  • Total Plan — This plan costs $16.67 per month for individuals and includes standard identity protection services as well as standard credit protection. In terms of credit monitoring, this plan provides customers with one-bureau monthly credit scores and three-bureau credit monitoring services. 

  • Ultra Plan — This plan costs $25 per month for individuals and includes premium identity protection services and premium credit protection services. In regards to credit monitoring, this plan offers one-bureau monthly credit scores, three-bureau credit monitoring services, and three-bureau annual credit reports. 

Those who have an Identity Guard Total or Ultra account will be able to receive notifications if there are changes made to their credit profiles including public records, new inquiries, and more.

According to the company’s website, customers will be able to “receive inquiry notifications in near real-time from Experian and Transunion.”

Anti-Phishing Mobile App

Identity Guard provides a helpful anti-phishing mobile app to help its customers view credit monitoring information and receive alerts on-the-go with the use of a smartphone or tablet.

Identity Theft Protection Tools

Identity Guard offers a robust suite of identity theft protection tools as a part of its plans.

Although we are most interested in how well the company monitors credit, it is convenient to have these tools available if consumers are especially concerned about having their identities stolen.

Identity Guard goes a step further than most and offers other tools, including password managers and antivirus software, as part of its packages.

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The Bad

  • High Industry Price Range
  • No Partial Refunds

High Industry Price Range

Identity Guard charges individuals anywhere from $16.67 to $25 per month and charges families $25 to $33.33 per month for its services that include credit monitoring.

These prices can be relatively expensive in comparison to what other companies charge for credit monitoring services.

No Partial Refunds

Identity Guard does not offer refunds from any unused portion of a subscription.  

This applies primarily to those selecting an annual membership and wanting to receive a prorated refund for the remainder of the term of the pre-paid subscription.  

For those who feel that this may potentially describe their future situation, we strongly recommend going the monthly subscription term route or looking into other credit monitoring companies.

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The Bottom Line

Identity Guard offers an anti-phishing mobile app and a variety of identity theft protection tools in addition to its tri-bureau credit monitoring services.

The company, unfortunately, does not provide partial refunds or credit reporting of any type.

Identity Guard's services are also relatively expensive considering what's included in comparison to other companies in the credit monitoring industry.

Those interested in Identity Guard’s credit monitoring services can visit the company’s website and can read customer reviews to learn more. 

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Star Rating

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3.2

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99 Reviews

Review Breakdown

5 grade

29%

4 grade

28%

3 grade

6%

2 grade

4%

1 grade

32%

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Erika Harlingen, TX

OK, I am a real person who normally does not review businesses or products, but I do get online and read reviews on just about everything before I make a purchase so I hope this helps. I was one of those unlucky people that had their identity stolen years back. My credit score was atrocious, and I was right in the middle of a background investigation for a federal job. (That is a big NO NO by the way) I have nothing but good things to say about Identity guard. I have been able to dispute all the negative factors on my credit and managed to clear them up. Disputing items on your credit is a LONG AND TEDIOUS PROCESS, but so worth the trouble in the long run.IG gets another 10 from me when it comes to customer service. Every time I have called for information on alerts or with any other inquiries, they have been wonderful. Maybe I have just been lucky, but I have always had the pleasure of speaking to very courteous, PATIENT people. They have always answered my questions and I truly felt like they were there to help me. I can honestly say that I have never hung up the phone with my questions unanswered AND THAT ALONE IS AWESOME!

9 years ago

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Catharine Hay San Lorenzo, CA

I have been lucky and haven't had any issues with Identity Guard and I have had their service for about 3 years. When I called them a couple of years ago to cancel my service because I was trying to save some money, they reduced my monthly payment by about $3.00. When I received a letter from a bank declining my application for a retail credit card and citing a credit score that was about 200 points lower than the one given in my Identity Guard account, they spent time explaining to me in detail the possible reasons for this.

8 years ago

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Carl F Matthews, NC

Identity Guard is the first and only product my wife I have ever used to protect our identities. The ability to get messages and check information is critical to us. Identity Guard was able to inform me when someone else's name was being associated with my SSN. This allowed me to take proactive action to protect my identity. Thank you Identity Guard.

10 years ago

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Stacy D. Jones-Haynes Chicago, IL

I love Identity Guard and couldn't my life without it! It keeps me informed EVERY AND ANYTIME someone checks my credit!! I have never felt safer and recommend them to all of my friends and family!! Whenever I've called and had a question the customer service representative explained the inquiry to me thoroughly and was very attentive to my needs. KEEP UP THE GREAT WORK IDENTITY GUARD!!

10 years ago

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Verified Customer

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Review Source

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Dawn

They emailed me just asking if I had used a credit company, the kind for checking a credit score.I haven't had any problems, they took care of it.

4 years ago

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Benjamin Rodriguez

I was a victim of identity theft and since joining Identity Guard I receive an alert whenever there is any activity in any of my accounts. I know feel protected and whenever I need to contact them by telephone the attention is awesome. Highly recommend Identity Guard.

10 years ago

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William H Norrell Okeechobee, FL

I have been with Identity Guard for several years and they always notify me of any request related to my personal information. If anything changes, they let me know. If someone is checking my credit, they let me know. The service has been GREAT for me and I sleep better at night knowing that I am with Identity Guard.

10 years ago

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Rena Snyder

Love it. Love it. Love it. It's so nice to have this service. To check my credit scores, get alerts, get my credit report, etc., is so easy and convenient. The monthly subscription is a small price to pay for the variety of services provided..

10 years ago

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steve petresky Pennsville, NJ

We were contacted by Identity Guard immediately when suspected unauthorized use of our credit card was detected. No unauthorized charges occurred but we had to get new cards which is a hastle but they prevented a large problem. Very happy with their services.

10 years ago

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Fred A Stearns Opelika, AL

ID Guard is the best about monitoring my credit and notifying me if everything is ok. My credit scores are always available and also all three to me at any time. Excellent service!!!! I would highly recommend it.

10 years ago

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Julius Davis Conyers, GA

I really like having someone monitor all accounts concerning my identification. I like being able to sign into Identity Guard and see my credit scores and able to print a credit report.

10 years ago

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Phillip T Austin, TX

I have been with you guys for a few years now. There's no need for anyone to search for another company for credit and identity theft protection. You get an A+ in my book. Keep up the excellent work Identity Guard.

10 years ago

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Terry Janis Tiffin, OH

I feel very safe and confident with Identity Guard watching over my credit cards and accounts. I am comforted receiving monthly e-mails that say everything is fine. And if they aren't, I hear about it in a timely manner.

10 years ago

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Michelle Spokane, WA

I have had IG for a year now. Great monitoring, they have caught things that were not mine. I have always had great customer service with this company.

9 years ago

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Geraldine Tinley Park, IL

Service is excellent, when I have to call, everyone can handle the situation and they seem to know how to ha le my questions without giving me the run around

10 years ago

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Wayne Standerfer Duncanville, TX

I have never had a problem with Identity Guard. Their reports are spot on and I have total confidence in their findings. Will continue to subscribe to their services.

10 years ago

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Donald Alder Colorado Springs, CO

Every time I have a question about my account I have received nothing but great help. It doesn't matter what I need everyone I talk to go out of there way to help.

10 years ago

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Judith Kirschenman Roseville, CA

Although it was a minor problem, the person on the phone handled it very professionally and assured me everything was fine. She also helped me enter a new password.

10 years ago

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tini mapu Orem, UT

We use this in our office for our business. They are really great and available for you anytime. We have had them protecting our computers for years now. We don't have to worry about viruses and other bad things being spam.

6 years ago

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Verified Customer

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Peter C. Browning Charlotte, NC

Could not as for more. Great personal support when I had an issue

5 years ago

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Reply from Identity Guard

We're glad we could provide support during your time of need, Peter! Thanks for taking the time to leave Identity Guard a review.

Mar. 16th, 2020

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clinell mcpherson Chicago, IL

Identity Guard is a Great Service. They notify me when there is any activity in or on my Report along with any inquiries. I have no complaints.

10 years ago

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Peter Kahigian Haverhill, MA

Has exceeded my expectations and I am more than satisfied with the service. Well worth the price for the piece of mind that it provides.

10 years ago

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James Barringer Osceola, IN

You people are on top of my accounts and have alerted me when something doesn't look right to you, thanks so very much

10 years ago

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sherry daigle Morgan City, LA

I really like the fact that you guys are so on top of everything, people really need that. Thanks

9 years ago

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John Denver, CO

customer service has always been very knowledgeable and courteous. They are never judgmental.

10 years ago

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Dan Kincaid San Diego, CA

Great affordable service.Get notifications in less that 24 hrs after event

9 years ago

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Anthony Corona Brookfield, WI

I have used Identity guard for at least 10 years and have been very Happy.

10 years ago

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Ramona Simmons Raymore, MO

Love the real time notifications. I appreciate your work.

10 years ago

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Deanna Thomas Ward Chattanooga, TN

Love the job they are doing!

10 years ago