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Identity Guard

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6.0

Overall Score

Author: Kaitlyn Short

LAST UPDATED: March 19th, 2021

Identity Guard is based in Virginia and has been in business since 1995.

Owned and operated by Intersections, Inc., Identity Guard is focused on providing credit monitoring and identity protection services to individuals as well as families.

Identity Guard offers the following two plan options that involve credit monitoring services: 

  • Total Plan — Includes standard identity and credit protection
  • Ultra Plan — Includes premium identity and credit protection 

Those who sign up for the company’s Ultra plan will be able to receive the highest quality credit monitoring services including three-bureau credit monitoring, three-bureau annual credit reports, and one-bureau monthly credit scores. 

Along with credit monitoring services, Identity Guard provides consumers with an anti-phishing mobile app, safe browsing tools, dark web monitoring services, address monitoring services, and more. 

Read on to learn more about Identity Guard’s credit monitoring services and plan options. 

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The Good

  • Triple Bureau Credit Monitoring
  • Anti-Phishing Mobile App
  • Identity Theft Protection Tools

Triple Bureau Credit Monitoring

Unlike some of the other companies in the industry, Identity Guard offers credit monitoring services for all three major credit bureaus: Equifax, Experian, and Transunion.

As mentioned above, Identity Guard offers three different plan options, two of which provide credit monitoring services. The two plans that  offer credit monitoring services include the following: 

  • Total Plan — This plan costs $16.67 per month for individuals and includes standard identity protection services as well as standard credit protection. In terms of credit monitoring, this plan provides customers with one-bureau monthly credit scores and three-bureau credit monitoring services. 

  • Ultra Plan — This plan costs $25 per month for individuals and includes premium identity protection services and premium credit protection services. In regards to credit monitoring, this plan offers one-bureau monthly credit scores, three-bureau credit monitoring services, and three-bureau annual credit reports. 

Those who have an Identity Guard Total or Ultra account will be able to receive notifications if there are changes made to their credit profiles including public records, new inquiries, and more.

According to the company’s website, customers will be able to “receive inquiry notifications in near real-time from Experian and Transunion.”

Anti-Phishing Mobile App

Identity Guard provides a helpful anti-phishing mobile app to help its customers view credit monitoring information and receive alerts on-the-go with the use of a smartphone or tablet.

Identity Theft Protection Tools

Identity Guard offers a robust suite of identity theft protection tools as a part of its plans.

Although we are most interested in how well the company monitors credit, it is convenient to have these tools available if consumers are especially concerned about having their identities stolen.

Identity Guard goes a step further than most and offers other tools, including password managers and antivirus software, as part of its packages.

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The Bad

  • High Industry Price Range
  • No Partial Refunds

High Industry Price Range

Identity Guard charges individuals anywhere from $16.67 to $25 per month and charges families $25 to $33.33 per month for its services that include credit monitoring.

These prices can be relatively expensive in comparison to what other companies charge for credit monitoring services.

No Partial Refunds

Identity Guard does not offer refunds from any unused portion of a subscription.  

This applies primarily to those selecting an annual membership and wanting to receive a prorated refund for the remainder of the term of the pre-paid subscription.  

For those who feel that this may potentially describe their future situation, we strongly recommend going the monthly subscription term route or looking into other credit monitoring companies.

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The Bottom Line

Identity Guard offers an anti-phishing mobile app and a variety of identity theft protection tools in addition to its tri-bureau credit monitoring services.

The company, unfortunately, does not provide partial refunds or credit reporting of any type.

Identity Guard's services are also relatively expensive considering what's included in comparison to other companies in the credit monitoring industry.

Those interested in Identity Guard’s credit monitoring services can visit the company’s website and can read customer reviews to learn more. 

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Star Rating

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3.2

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99 Reviews

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Ed C. Silver Spring, MD

I have been with ID Guard for over a year and I am not that thrilled. I had 9 (NINE) fraudulant charges on my credit card. These charges were all the way across the country, (in places I have never been or charged to) and they were made on the same days I was making charges on my side of the country. This should have been an obvious red flag, yet they didn't catch it or notify me. Also, the three credit scores they give you are not acurate. A financial institution was checking my credit for a pre-approval on a house loan and they found my REAL credit scores were significantly different than what ID Guard reports. In my case my scores from ID Guard were good and my real scores were even better, but who knows if this is always the case. I am not feeling confident about their services, which is why I am researching other services now.

9 years ago

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Kelli johnson Phoenix, AZ

I seem to only receive uninsidental issues. Very inconvenient when you have to go out of your way just to find out I paid my car off or my house loan etc. Da! They don't have around the clock customer service. The app can not tell me what county records issue I might have, causing another phone call. Whoops there is no one to talk to because it's a weekend so I need to wait and stress all weekend till I can figure out what's going on. It's Monday and I called to find out my property taxes were paid. Da! Customer service is always very polite and seem to be good at what they do. Got to be a way to no whether or not an issue is critical or not. Give me some better information in the alerts.

10 years ago

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Leslie Medford, OR

I feel you do a fine job communicating necessary information from a distance, but = on a personal level I feel neglected. When I receive an occasional "alert" there are times I would like to be able to speak with someone but you funnel all phone calls to the same phone number i.e. inquiries, new service etc. I think there should be a different phone number for your members who receive alerts...this would feel more personal and less worrisome. Will you take the challenge and provide more personal service to your customers?

10 years ago

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Brett San Francisco, CA

Sooooooo hard to log in. I know it has to be secure, but at some point you cross a line that impedes the customer experience. Also, your look is very outdated and I think an improved dashboard and UI/UX Experience would be very beneficial to increase the site navigation experience. Cheers!!

10 years ago