- Information sharing
- Vague security precautions
- No phone support
Although GoFreeCredit.com provides users with access to a good credit monitoring service through TransUnion, our review team found themselves wondering why would we sign up through GoFreeCredit.com instead of going directly to TransUnion? The price is the same, so what's the difference?
Unfortunately, the differences we found are mostly negative. We praise TransUnion's service because if you sign up directly with the company rather than through an affiliate like GoFreeCredit.com, it is very good at safeguarding user information and respecting privacy. If you sign up for the same service through GoFreeCredit, your information is not protected in the same way.
Additionally, while signing up for TransUnion Credit Monitoring through GoFreeCredit.com, there is a field for users to enter their telephone number. If one scrolls down past unnecessary whitespace on that page, there is some nice fine print which reads the following:
"By clicking 'Next Step' I consent by electronic signature to be contacted about this request and related services at the telephone number provided above (dialed manually or by auto-dialer). This consent is not required as a condition to purchase services."
In laymen's terms, this means that, unlike every other field on that form, you don't have to enter your phone number, but if you do provide your phone number, they have your permission to bombard you with telemarketing calls and autodialers.
The fact that this disclosure was deliberately placed out of sight unless the user scrolls down (when they have no reason to do so) feels deceptive to us and some customers might be reluctant to work with a company that engages in these tactics.
Vague Security Precautions
GoFreeCredit.com doesn't appear to be certified by any actual data security firm, and while it claims to be a super-secure site, there is no evidence that this is the case aside from its word that the site is "safe and secure." Given the other practices engaged in by GoFreeCredit.com, potential customers might be wary of taking this company at its word.
No Phone Support
GoFreeCredit.com doesn't provide any kind of phone support or online customer service for its users besides email. Instead, it tries to redirect all inquiries to TransUnion. Users seeking to obtain phone support may be better advised to look elsewhere, although once signed up for the service, they will have access to phone support through TransUnion.