According to FreeScore.com’s website, the company “provides you with the tools you need to access and monitor your financial and credit information through the program’s credit reporting and monitoring benefits.”

Rank Chart
Price
Reports Available
Our Score
#1
$9.95 - 19.95
3/3
7.9
#2
$29.99 - 49.99
3/3
7.6
#3
$19.95
3/3
7.4
#31
freescoredotcom-thumbnail
Undisclosed
3/3
4.5

The Good

  • Interface
  • Customer service
  • Trial
  • Triple-bureau reports and scores

Interface

Getting access to one’s credit scores and reports is simple with an easy-to-use interface.

Customer Service

Customer service agents are available 7 days a week during normal business hours.

Trial

FreeScore offers a full featured free trial period during which customers can see their credit reports and scores.

Triple-Bureau Reports and Scores

FreeScore offers their customers access to view and see their TransUnion, Equifax and Experian credit reports and scores.

The Bad

  • Complaints
  • Restructuring
  • Limitations
  • Transparency
  • Cancellations
  • Billing

Complaints

There are numerous complaints against both FreeScore and it parent company for billing customers for services which were previously cancelled.

Restructuring

Vertrue (FreeScore’s parent company) has been restructured in a different state after multiple reports of billing practice abuse.

Limitations

FreeScore is not free at all and the scores which are given are “for educational purposes only” and not the same scores which lenders use in making credit decisions.

Transparency

Website and customer service representatives for FreeScore are not transparent when interacting with prospective and current customers.

Cancellations

Canceling membership is difficult and not always effective.

Billing

Vertrue has a history of abusing customer’s credit card information and repeatedly billing after customers cancel their subscriptions.

The Bottom Line

It is better for customers to avoid doing business with FreeScore and Vertrue since they have multiple complaints against them and have issues with limitations and transparency.

More Information

Price Range

FreeScore has not disclosed this information.

Trial Details

FreeScore offers a seven-day free trial of its services.

Scores and Reports Provided

FreeScore offers customers reports and scores from each of the three major credit bureaus—Equifax, Experian and TransUnion.

Error Dispute

FreeScore does not offer error dispute services.  Instead, it gives its customers the “exclusive addresses” to contact the credit bureaus, which are easily found via a Google search.

Monitoring

FreeScore advertises 24/7 monitoring and instantaneous alerts, but customers report that neither is the case and that they did not receive alerts in spite of paying for credit monitoring services.

Credit Score and Report Refreshes

Information not disclosed.

Data Security

Again, there is little which can be definitively stated as to the security of the website, except that customer service representatives state that “all data is secure.”  However, they were unable to offer details about the methods which were utilized to back this statement up when queried by our reviewers.

Identity Theft Protection

Identity theft consultations are included in the cost of a monthly membership with FreeScore and are offered by Kroll Identity Theft Restoration.  Identity theft protection, while covered with a membership to FreeScore must be activated prior to reporting that one’s identity was stolen and must be initiated by customers themselves, which is not easily found in the member area of the website.  Additionally, protection is only available if identity theft occurred in the United States.

Alert Options

In spite of stating that monitoring is around the clock and email alerts are instantaneous, there is ample evidence that this is not the case in real-world scenarios.  Members may monitor their credit reports and scores online or receive emailed alerts.  FreeScore does not offer text of phone alerts at this time.

Time in Business

Vertrue, Inc. was founded in 1989 and ceased operations in 2010, at which time Vertrue, LLC was formed in a different state and continues to operate.

Contact Information

Vertrue Headquarters

320 Boston Post Rd #1

Darien, CT 06820

(402) 661-2000

FreeScore

8770 W. Bryn Mawr Ave
Suite 1000
Chicago, IL 60631

1-800-316-8824

[email protected]

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2 FreeScore.com Reviews

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  1. User Score

    0

    February 27th, 2015 Stockbridge, GA

    CreditScore.come is a fraudulent company that lies about providing you with your credit scores. You are charged for “credit monitoring” and you only get 1 score. One dollar is charged to your credit card and the seven days later, you are charged 29.99. The problem is you only got one report when you were told you would get all three reports. Who would pay 29.99 per month to monitor a credit report when you only got one report. Beware of Asian companies frauding you with a promise of three credit reports and only delivering one report.

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  2. User Score

    9

    November 23rd, 2013 Russellville, AR

    I love this company and how easy the website is to navigate. I can check my credit report or score whenever I want and have a new one generated once a month. The only problems we have with the company is that you can not get ahold of them on the weekend and I have had problems with the sign in page. Other than that. Great service!

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