- Unclear scoring model
- High monthly price
- Information sharing
- Signup problems
- Auto-billing trial
- Legal issues
Unclear Scoring Model
ScoreSense spends a lot of time talking up the importance of knowing your credit score so you can "know how you look to potential lenders, landlords, insurers, and employers" and have the "score strength to negotiate a great rate on a new car, get the affordable mortgage on your dream home, or qualify for a personal loan". However, it is unclear whether or not ScoreSense uses the FICO scoring model, which is the model taken into consideration by the majority of lenders.
High Monthly Price
At $39.95 per month, ScoreSense's credit monitoring services are the most expensive we've reviewed so far.
Some consumers have reported running into bug issues when trying to sign up for ScoreSense's services using the company's website. This can be frustrating for customers.
ScoreSense has caught several complaints from people who sign up for a free seven-day trial and then find their credit card automatically being billed at $39.95 per month after the seven days are up without realizing that this is what was going to happen. This auto-billing model can end up costing individuals who do not cancel in time.
ScoreSense is owned by a company called One Technologies, which was hit by a major FTC Lawsuit after more than 210,000 people complained about it. Many of the complaints alleged that the customer was misled about the price of the product (thinking it was free) before seeing a mysterious "OTL*ScoreSense" charge on their credit card statement each month.
One Technologies faced a judgment and an injunction in November of 2014 for engaging in deceptive business practices with ScoreSense and other similar websites operated by the same company, including FreeScore360.com, FreeScoreOnline.com, etc. The company ended up settling the lawsuit for $22 million on November 19th, 2014.
Although ScoreSense does not engage in this specific practice anymore (the price of the service is clearly printed at the top of each signup page), it tells consumers a lot about the attitude of the company's management towards its customers and may be indicative of other problems clients might face when dealing with them.