Name: ScoreSense
Rating: 3.9

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Kelly R Liverpool, NY

I am disappointed with ScoreSense. I tried them for 7 days because I was applying for an auto loan online & it requested that I sign up with ScoreSense; so I did. then when I was checking my bank account; I seen that they were taking the $29.95 fee out; I called immediately to cancel. Due to when my bank posts things; I was cancelling on day 8. As the 1st rep was explaining to me that he would cancel for me; I was trying to ask about a refund, when the line went dead silent. I called back & explained to the 2nd rep whom I was talking to and that the 1st rep cancelled my account, but I needed to know about a refund. The 2nd rep informed me the account was cancelled; yes sir I was already aware of this. I want to know if there will be a refund or at least a refund request. Finally the 2nd rep stated he would put in the request & I would hear something within 1-2 business days. Not even 24hrs later; I received email from ScoreSense that they will not be refunding the $29.95. Well, I have nothing to show for the $29.95 except a bad taste for ScoreSense. I will not be referring anyone I know to this company. Thank You ScoreSense for the lack of understanding, compassion or good customer service.

5 years ago

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Angel Mocksville, NC

I signed up for a free trial, it was a process that went along with a house hunting website. I regret even signing up as I did not need their services but there was no way around it. I canceled my account and they still billed me $29.95. I requested a refund in writing. It took 7 months for them to refund me $1 and email me to let me know they would not refund the $29.95 because they believed I used $29.95 worth of their information. I absolutely do not recommend even trying the free trial. It is a scam to charge you and with no intention on refunding you. You can get all the information they provide and more from credit Karma and it’s free!

5 years ago

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Don Saddle Brook, NJ

Do not do business with this company! I took them up on their 7 day $1.00 trial offer, at the end of seven days I called to cancel per the terms and conditions. Turns out that was on a Sunday and they were closed so I called the next day and discovered they charged my card the $19.95 monthly fee anyway. I called to let them know that the since I couldn't reach them on Sunday they should not have charged my card. They agreed to refund my $19.95 and here I am five days later still waiting. I called my bank and filed a fraud complaint against them. This company is unethical and should be avoided at all costs!

5 years ago

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Ketta McLain Catawba, NC

Score sense is a complete rip off I cancelled months ago an just found out that they have still been charging me the lady tells me to hold go come back to offer me a better deal knowing that they was wrong in the beginning to continually charging me then places me on hold again to come back an say well we offer fraud protection an keep your account an other information safe I again tell her NO I WANT TO CANCEL IT SHOULD’V Been canceled to be placed back on hold again to come back an say no I’m not going to reimburse you because your account was signed in on a week later after I canceled r u freaking kidding me lies lies lies I never signed back on to the account after it was canceled do not do business with these stealing folks BE AWARE AN STAY AWAY!!!!!

6 years ago

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Gary Hilgar Morgantown, WV

I applied for a loan (that I did not get) and the lending company was in bed with Score Sense. There was a required credit check through Score Sense to apply for the loan. I cannot remember what my initial fee was, although it was less than the $39.95 that some have experienced. My biggest problem is they make it nearly impossible to cancel. Email cancellations are not accepted. I have called several times, and while the customer service people are polite they appear to be trained to launch into a lengthy filibuster and talk in circles until you give up. I have managed to get my monthly fee reduced twice, but would really like to be free from this. There is a section in the Terms and Conditions that gives an address and outlines how to cancel in writing - I am trying that now. I will return with an update as to how that worked. Meanwhile, if you are not yet a Score Sense subscriber, STAY AWAY!

6 years ago

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Jim Brooklyn, NY

What part of "I wish to cancel my account" don't they understand? This is 2017. When a customer says those words, it doesn't mean "Sure, I'll defer my first month's payment and keep my account open", or "Yes, I'll keep my account open for a reduced monthly fee". I was on the phone with a very annoying rep for more than 15 minutes trying to accomplish this simple task. What's more, unknowingly, I was sucked into a monthly fee which showed up on my credit card statement. I asked to have this fee waived, since I was clearly not using their service, but was flatly denied. Bottom line: ScoreSense was trying to embezzle money out of me any way they could. Avoid this scam-fest like the plague.

7 years ago

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Jill Davis Tellico Plains, TN

I was signed up fraudulently by someone checking my credit rating to see if my identity was worth stealing, I guess. They took 6 payments before my bank mentioned the charges. Said they would help me with the tools "Scoresense" offered and it wouldnt cost me as much. After several phone calls and threats of legal action, they still refuse to return all of my money. I am on SSI and Medicaid. Very limited income and even though they themselves have admitted the account was opened fraudulently, they still won't return my money. Unbelievable! My next call is to the attorney General office. Awful people. Terrible company!

7 years ago

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Dr Colm McAindriu

I do not like the low scores and at the moment I do not know what to do about them.

4 months ago

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Mildred Santamaria Calabash, NC

Franco was my customer representative and he was extremely helpful and friendly. Answered all my questions without any hesitation.

1 year ago

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Dr. T Kea‘au, HI

Apparently this company continues to use it's tried and true methods for tricking customers into signing up for $30.00/month charges. So far, I have been unable to obtain a refund for charges to my account over the past 2+ years, over $900 in total. If you have experienced this issue, I highly recommend submitting a complaint to the FTC. They were involved with the settlement paid out to consumers the last time this company was sued for this practice.

1 year ago

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William Horan Paramount, CA

A little confusing at first but after reading how to read your credit report and what affects your report it all came together.

1 year ago

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Marcy Ravitz Manchester, CT

I signed up to pay $1 for the service. I did notice though that I was charged the full amount a few days later $25.00.

2 years ago

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Ester P Sault Ste. Marie, MI

Put in my info and I had no credit score at all ! So they soaked me for the 2.00 or whatever for no information and now have my information . I truly thought they were a repetal company apparently not ! Buyer's beware!

2 years ago

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Donna Conzett Cisco, TX

ScoreSense offers more than just your credit scores. They offer real-life solutions for managing and raising your credit scores. What I didn't like about ScoreSense is that I felt bullied into using and subscribing to their service, when I already knew all 3 of my scores.

2 years ago

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Martha Taylor Washington, DC

I liked the opportunity to check my scores and reports, using a week's free trial. To cancel, I called within the first week.

3 years ago

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Normakay Schade MN

It was very nice indeed.. I really enjoyed it.. Thank you..Everything was at my finger tips.. In other words it was totally AWESOME!! 👍

3 years ago

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George Jackson Conway, SC

Representative George was patient and very helpful in walking me through the enrollment process as well as making another change I requested.

3 years ago

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Walter Kummer Seymour, CT

I never received any reports about my credit. I called and tried to cancel my account. After trying to get me to choose a product at a lower price, the first representative hung up on me. That person hung up on me. After a minimal time trying to sell me another product, I called back and got a Rep. that actually canceled my account.

4 years ago

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Jacquelyn Jackson Fort Lauderdale, FL

The score provided for the 3 agencies were not accurate. I was directed to the credit health tab applied for a loan which i was prompted as having good results for approval. I was denied by the company as they stated my credit score was 100 points less than what you showed you showed 656 for Transunion they 556. I was very disappointed. Before i cancel i will follow up with Transunion for an explanation. Not a paying customer as i wanted to compare your co. with the free companies. I need to know what I'm paying for.

4 years ago

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Gail Vinyard Grants Pass, OR

So far it has been a good experience.I was able to log on with no problem and get my score quickly. I would recommend this site to my friends.

4 years ago

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Venita Sparrow Newark, DE

Thanks for the information, there are a few things I need to follow up on. Also will there be reimbursement of my one dollar back to my account? Thought it was free.

4 years ago

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Gregory Roberson Orlando, FL

It was convenient to get the three reporting agencies at the same time, thus saving time. I didn't have any dislikes. Keep up the good work.

4 years ago

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China Doll Baltimore, MD

It was able to bring up something I didn't know I had on my record and I am able to fight what's on it because it shouldn't be. Thank You for that.

5 years ago

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Michael Rodgers Carlsbad, CA

NOW I GET 50 SPAM emails daily Checking in on Mortgage Rates and was directed to this site to check credit score. That was my 1st Mistake Immediately contacted them to cancel They billed me anyways In the meantime I began getting dozens of Spam and Junk emails Had to call a 2nd time to cancel - they just kept trying to sell me I kept asking about Spam emails - she didn't answer the question just kept moving on her script to sell me

5 years ago

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Ramon Capetillo Lynwood, CA

Interface was easy to use nice and detailed, I like the fact there's plenty of information to help you to fix your credit.

5 years ago

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Gary Getman Newark, OH

THERE ARE ACCOUNTS ON THERE THAT I HAVE NO IDEA WHAT THEY ARE AND ACCOUNTS THAT HAVE BEEN CLOSED A LONG TIME--TOO MANY DISTURBING ERRORS CANCEL THIS ACCOUNT -- I HAVE TO ATTEMPT TO CONTACT ALL THOSE UNIDENTIFIED ACCOUNTS

5 years ago

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Donna Opilla Laurel, MD

My experience with ScoreSense was woonderful. I obtained more information very easily than I had anticipated it would be. I love Score Sense.

5 years ago

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Trevi Las Cruces, NM

I failed to read the fine print. I thought I was only printing my credit score and the next think I know, I'm being charged $30 for a month of services for the next year, that I never ordered. I wasted 45 minutes chasing it down to cancel, The associate was nice enough but we did escalate to a manager who assured it would be taken off the bill, It was, oh brother...

5 years ago

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Linda F Daniels Hazel Crest, IL

I was going to cancel my membership, but representative said $2.95/month I would get alerts & insurance for fraud. I will try for a while, but might still cancel that.

5 years ago

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JS Philadelphia, PA

I was trying to take a loan and it made me complete a credit check through Scoresense for $1.00. Next thing I know, I was charged $19.95 for 3 months. I called to cancel and get a refund since I never used their service. They cancelled my membership which I didn't know I was a member of and credited me my $1.00. Thanks for my money back. This company is unbelievable. Total Scam. Be careful. I will be blowing up social media with my experience. Hopefully it will stop them stealing peoples money. It's just shady about how they do business.

5 years ago

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S R Cincinnati, OH

The customer service representative blatantly lied to me and tried to claim the company does not sell, trade, or share any personally identifiable information. This is contradictory to their own privacy policy, which explicitly says they sell PII. As soon as I referenced the actual clause in the policy, the representative immediately changed their tone and finally cancelled my account.

6 years ago

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Emily Munith, MI

Score Sense is a joke! I wish I could give them zero stars! I signed up for their free trial just to check out their services, and I had cancelled the day before the trial ended, and I was still charged the monthly fee. I called the company as soon as I found out and there was nothing they could do for me, apparently the account cancellation was not processed, and I paid for a membership that I can't even use, because it was cancelled. They did not even offer a refund, when the screw us was on their end.

6 years ago

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Tequita TX

I will NEVER use this company again!! Total rip off you should notify people when the free trial is up and take people's money and even after I fucking agreed to still keep the service after the representatives told me I could have the service for 19.95 then you denied to return my 39.95 back to my account talking a membership I hope nobody uses this company it's a fucking rip off! NEVER again!

7 years ago

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Carmen

After calling to cancel my one week free trial, I was offered a reduced monthly which i accepted. They did not inform me that it meant I would also get reduced functionality. Basically I was just left with receiving alerts, which several were incorrect anyway. I've completely canceled my membership now and would warn any new members on verifying what the promotion contains as far as the application functionality. I'm now just using the free app Credit Karma which provides all information needed as well as frequently refreshed credit scores.

7 years ago

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KENNETH RAY WELLS Maricopa, AZ

If over paying to see your credit report and taking a look at your current credit scores for nearly $30 a month than do it. If you're only willing to try the trial service than beware that you will get some opposition from them when you call to cancel. I did manage to cancel, got a cancellation number the first time, and received an email cancellation but they didn't make it easy. Their service is more costly and they only update all the credit scores every thirty days.

10 years ago

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Lois King Galveston, TX

I never received a credit score from Scoresense. I canceled an account I never had in the first place and still on the first of the month was charged 29.95. I had tried to get a credit score and it never posted and I never received an email in regards to having an account. They now are refusing to give me a refund. I would not recommend this company. I give them a 0.

10 years ago

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Charli Peaden

Product and Features are as expected. So far so good. Will update my review once I put more time in using the product.

8 months ago

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DiAnn Charlotte, NC

Thank you. It was an easy process. Since you had to change me for this service, I want to make sure it is now cancelled.

1 year ago

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Roger Gross Monticello, IN

I liked the service you provided, the details , the three scores. Will your service provide alerts for any fraudulent activity?

1 year ago

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2L8 iwon Cicero, IN

A very great and wonderful way to get all your information and yet very simple to use. Highly recommend

1 year ago

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Deborah Savage Anderson, IN

I liked how quick and easy it was to do. I do not like that I have to sign up for a month to month subscription.

2 years ago Edited March 22, 2023

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Brian Ferrick Medford, MA

It was very easy to use the site. I do have questions about the report and I will make the call on Wednesday

2 years ago

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Trinika Madison, WI

It really helped me understand me credit score, also gave me information to help improve my credit score.

3 years ago

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Steve Swan Spencerport, NY

tried 7 day trial,called to cancel,rep assured me there would be no monthly charge..got bank statement saw Scoresense charged 30. to my account.called and asked for credit of 30 fee but was denied!!! This is a credit monitor company that must makes there money by ripping off trial members!!!

3 years ago

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Melanie Moore Phoenix, AZ

Scoresense did as they advertised. I was able to check ALL 3 SCORES for FREE!! THANK YOU SCORESENSE! YOU'RE AWESOME!

3 years ago Edited February 28, 2022

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Faerie Ford Federal Way, WA

Very informative 👏🏽 handy tool for those who want to keep track of their credit and identity 👏🏽

3 years ago

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Martha Shelton Jeffersonville, IN

Haven’t received anything. Don’t recall signing up for score sense. I am suppose to get a report if any checks my credit score because of some information being tampered with. If there is an added charge, please please remove my enrollment.

3 years ago

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Cleo Dumas Lemon Grove, CA

After getting an account and identification process very accurate an it was a pleasure….. thanks Cleo D.

3 years ago

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Sandy Rose Titusville, PA

I felt that I should have been able to see names and addresses for the company that say I owe them debits. If they’re reporting it to the creditor that I have a bad debit then I should be able to contact them

3 years ago

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William Mcdonald Los Angeles, CA

Easy to sign up pay $1 get results for 7 days free. I appreciate the help will cancel before deadline

3 years ago