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Credit One Bank

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21 User Reviews

4.5

Overall Score

Credit One Bank is a financial services company that works with consumers looking to establish and rebuild credit. The company specializes in credit monitoring with its free online monthly credit score tracking for members as well as an optional Credit Protection Program. Since opening in 1984, Credit One Bank has served millions of card members nationwide. The bank currently offers three Visa credit cards:

  • Cash Back Rewards Visa
  • Platinum Visa for Rebuilding Credit
  • Official Credit Card of NASCAR

Top Ranked Companies

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The Good

  • Cash Back Rewards
  • Other Benefits
  • Credit Protection Program

Cash Back Rewards

In most cases, card members get 1 percent cash back rewards for eligible purchases. Some account holders get 1.1 percent back on dining purchases. Cash back purchase categories depend on your eligibility and your card, but Credit One Bank offers cards with cash back rewards in these categories where eligible:

  • Gas
  • Groceries
  • Mobile phone service
  • Internet service
  • Cable and satellite TV service
  • Dining purchases

Account members with the NASCAR Visa card get cash back rewards in these categories where eligible:

  • Gas
  • Automotive purchases
  • Double cash back rewards on NASCAR.com purchases

All qualifying rewards post to your account automatically.

Other Benefits

In addition to cash back rewards, Credit One Bank credit card holders enjoy several other benefits at no additional cost:

  • Apple Pay capabilities
  • Travel accident and auto rental collision insurance
  • Experian monthly credit score and credit report summary
  • Zero fraud liability
  • Customizable account notifications via text and/or email

Credit Protection Program

Credit One Bank offers an optional Credit Protection Program that helps make your payments if you experience involuntary unemployment or disability and includes a loss of life benefit. The program costs $0.96 per $100 of your new balance each month.

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The Bad

  • Foreign Transaction Fees
  • Credit Line Increase Cost
  • Credit Protection Eligibility Requirements

Foreign Transaction Fees

With Credit One Bank, foreign transactions incur a fee of either $1 or 3 percent for each purchase in U.S. dollars, whichever is greater. This fee is problematic for U.S. citizens living abroad and is an important consideration for frequent travelers.

Credit Line Increase Cost

Credit One Bank automatically looks for credit line increase opportunities, which is useful, but a fee may apply for this service. The bank doesn’t specify if you can opt out of this service and its accompanying fees.

Credit Protection Limitations

Potential enrollees in the Credit Protection Program should be aware that if you work less than 20 hours per week you are ineligible for unemployment benefits. In addition, only the primary cardholder is protected and you cannot use your card while receiving benefits.

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The Bottom Line

Credit One Bank has impressive rewards programs, credit score tracking, and fraud safeguards like EMV chip technology and 24/7 account monitoring. As an added perk, you can choose from over 20 card designs to give your card some personality.

Since the cards are Visa, Credit One Bank cards are accepted at most merchants worldwide. However, every foreign purchase incurs a fee that can quickly counter the cash back rewards, so the card is best used in the United States.

DISCLAIMER: *For complete information, see the terms and conditions on the credit card issuer’s website. Once you click apply for this card, you will be directed to the issuer’s website where you may review the terms and conditions of the card before applying. While BestCompany.com always strives to present the most accurate information, we show a summary to help you choose a product, not the full legal terms - and before applying you should understand the full terms of products as stated by the issuer itself.

** FICO scores and credit scores are used to represent the creditworthiness of a person and may be one indicator to the credit type you are eligible for. However, credit score alone does not guarantee or imply approval for any credit card offer.

†Advertiser Disclosure: The credit card offers that appear on the website are from credit card companies which BestCompany.com receives compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). The site does not include all credit card companies or all available credit card offers.

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Star Rating

3.2

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21 Reviews

Review Breakdown

5 grade

48%

4 grade

0%

3 grade

10%

2 grade

10%

1 grade

33%

Sentiment Criteria

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Verified Customer

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Nate C Dickinson, ND

If you need a company to work with to turn your credit around, they're alright. At least will talk to you (500+ FICO) and will give you a low limit card to work with ($300). Aside from that, there's no actual real benefit or perks to having their card. The credit line increases are tiny, about $200-$250 once maybe twice per year, and come in a form of a check in the mail to cash and they treat your increase as a cash advance (high interest), which I just put the money aside and when the statement comes showing the balance I pay it in full with their own money. I've had the card over 5 years and they've only increased my limit from $300 to $1600 in that time, and I've been almost or over a 700 FICO now for about the last 2 years, while I have 4 other cards with either no preset limit, or $4,500+ limits. You have to pay 10 dollars to have your payment processed in the same time frame as any other card, but paying your card thru their "standard" method you don't pay a fee, but will take almost a week to process and reflect on your account. The cash back rewards are the smallest I've ever seen, 1% and only on certain categories of purchases. Honestly, I'd close the card and forget about them, but I'd be closing 5 yrs of good history off so I only use it for my credit monitoring subscriptions and netflix, I don't and won't carry a balance with them.

10 months ago

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Jilligans Bullhead City, AZ

Even though I have have Credit One Bank for a couple of years, they have been Great. They even sent me another Credit Card since I can keep up with my payments. You can't go wrong with Credit One Bank. They have helped out with getting my credit score up

11 months ago

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Chris M Duluth, GA

I gave Credit One Bank 4 stars because they are amazing and we don't have any problems with it except that the late fee is $25. I'm sure that's standard, but it's really unfortunately if we forget to pay, and we are a day late. Especially since our balance is low, so our monthly payment is only $30 already.

11 months ago

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Myken Salt Lake City, UT

We love our Credit One Bank Credit Card. We originally applied for the card because of the awesome rewards it offers. We continue to use it for many purchases and find the customer service and interest rates to be comparable to the other cards we use.

1 year ago

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kristin Gneiting Pleasant Grove, UT

Both my husband and I have a Credit One Bank credit card. The limit started out at just $500, but then paying on time and using the card wisely we were able to increase our limits to $2,000. They have a pretty good rate and I can use the spending towards cash back on my card. They are easy to keep track of and pay back.

1 year ago

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Reese Pleasant Grove, UT

I have had a Credit One Bank credit card for many years. They have a good rate for me, because my credit score was not real high. They have raised my limit as I show that I am a good customer and keep my payments current and it is accepted everywhere I shop.

1 year ago

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Kathie Bowman Lakeside, CA

I have a credit one cards and it is great. I have had it for almost a year now and it has helped me when times were hard. The customer service was great when I had an issue and helped me with everything and didn't let me off the phone until they made sure my questions were answered

2 years ago

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M. Myers Flower Mound, TX

They charge you $15 everytime you increase your credit line which is ridiculous. Customer service is awful. Their website is fairly user friendly but I've seen better. The card serves its purpose I guess of building ones credit but I also feel like they trick you at the same time with high interest rate and the charge to increase your credit line. Would not reccomend.

1 year ago

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Tabyoungco2008 Decatur, GA

I was excited to see my credit went from poor to fair on CreditKarma, Wallet, and Credit Wise. All three apps recommended me to get Credit One and stated I was pre-approve. I was already aware the 1st year annual fee will be $75 and after that $99. It’s all part of the consequence of jacking up your credit. Right!!! Well, I had the expectation that I would get instant approval and the card would ship out in about 7 business days. It would show up on my credit report prior to me receiving the card as a positive account, and I can pay the $75 fee before my bill was due. Boy, I was completely wrong. It took over 6 hours to verify if I could get approve for $300. I have to wait 2-3 weeks for my card ship out. My credit report still is not updated after 10 days of approval and their customer service can not provide any information on the Card Agreement

10 months ago

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Ashley Pleasant Grove, UT

I have a Credit One Bank Mastercard that I use when I travel. If I even have a question about a statement the customer service is awesome! There is little wait time on the phone and I have always had a positive experience.

1 year ago

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Dee Farquharson Washington, DC

I dislike that I have to pay to do an "Express Payment" ($9.95) or use my bank account to pay my bill. Other credit companies to charge me to pay. Also, the system of express pay (should you choose to bite the bullet) seems antiquated and uses a system that resembles a chat window? The minimum payment is low along with the finance charge so it's not too bad. Just the UI that' s a little annoying.

2 years ago

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Margaret Cholipski Manteno, IL

customer service workers- don't speak or understand english. no help there when calling. capital one sold my account to another company and wrote it off. i tried to get some type of help when i first started having a problem but was told they didn't offer any type of help program. i sent a lower payment but late fees always were tacked on and my bill went up. the help have no idea what they're doing.

1 year ago

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Jay SMith Jeffersonville, IN

absolute horrible customer service. they use an automated dialer when you vet close to due date and when you answer it hangs up on you. I've never spoken to a natural born English speaking person, so all of the reps have a really thick dialect that I never understand. I can do this all day

2 years ago

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Judy Nurse Abbott Bellevue, WA

They need ap for services payments. Hard to understand when calling in with payments, takes a few days to process payment and 9.95 call in payments rip off!

4 years ago

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Maggie

fair and helpful during my breach. Customer service people very helpful!

3 years ago

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Ariana

Because I find it easy to pay, customer service is great.

2 years ago

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John Randolph Bradford, AR

This company is trustworthy and easy to contact.

3 years ago

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Akio Atlanta, GA

I was offered 60 Costco card and get half back supervisor tried to make me think it was only $20 which was not the case

1 year ago

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Morris Jamlang Chicago, IL

Their Apr and annual fee is high. Their credit limit could be higher.

2 years ago

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Nurul Hamsath

Useless customer service / no knowledge of pending transactions

2 years ago

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Baby Boy

Payment 7 business days to reflect on your account.

2 years ago

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