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Bank of America

Is This Your Business?
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5.2

Overall Score

Author: Kaitlyn Short

LAST UPDATED: April 22nd, 2024

Bank of America, founded in San Francisco in 1998, is one of the world’s leading financial institutions, offering a variety of banking solutions to individuals and businesses. 

In addition to traditional banking services, the bank offers a variety of different credit cards. Offering a variety of rewards cards, and other credit card products, including a student credit card and secured credit card option, consumers can find the card that best fits their needs.

Continue reading for a full review of Bank of America credit cards, as well as reviews from real customers.

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The Good

  • Variety of Credit Cards
  • Co-branded Rewards Cards
  • Secured Credit Card Options
  • Student Credit Card Options
  • Benefits for Existing Bank of America Customers
  • Preferred Rewards Program
  • Free Credit Score Monitoring
  • Positive Customer Reviews

Variety of Credit Cards

In addition to its traditional banking services, Bank of America offers a variety of credit cards. You don’t need to be an existing Bank of America customer to qualify for a credit card, but there are some additional benefits, such as preferred rewards, that are available to those who already bank with the institution.

Bank of America offers both company-branded and co-branded rewards cards, allowing you to earn points or cash back on purchases. In addition, Bank of America offers a secured credit card, as well as a variety of student credit cards.

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Highlight: Bank of America® Cash Rewards Card

One of Bank of America’s most popular cards, the Cash Rewards card offers 3% and 2% cash back in a category of your choice, and grocery stores/wholesale clubs on the first $2,500 each quarter. Earn 1% cash back on all other purchases. There is no annual fee, and you can earn $200 in online cash rewards for a limited time after making at least $1,000 in purchases in the first 90 days of opening your account.

Co-branded Rewards Cards

Bank of America offers a variety of co-branded credit cards, allowing you to gain rewards on specific purchases that can be used towards travel, for example. Bank of America offers co-branded options with the following companies:

  • Alaska Airlines
  • Allegiant Airlines
  • Amtrak
  • Air France
  • Sonesta International Hotels Corporation
  • Royal Caribbean International
  • Virgin Atlantic
  • Celebrity Cruises
  • Norwegian Cruise Line
  • Susan G. Komen (Breast Cancer Foundation)
  • Major League Baseball (MLB)

Secured Credit Card Options

If you are looking to build or rebuild credit, Bank of America offers two secured credit card options:

  • Bank of America® Cash Rewards Secured
  • BankAmericard® Secured

Both cards offer a convenient way to build credit with no annual fee and a refundable security deposit of $300 to $4,900. 

Many companies do not offer this added benefit to credit building. The Bank of America Cash Rewards Secured card offers 3% and 2% cash back in a category of your choice and at grocery stores/wholesale clubs on the first $2,500 each quarter; 1% cash back on all other purchases.

Student Credit Card Options

Bank of America offers three student credit card options:

  • Bank of America® Cash Rewards for Students
  • BankAmericard® for Students
  • Bank of America® Travel Rewards for Students

Most other credit card companies only offer one student credit card option that generally has some sort of cash back reward. 

Benefits for Existing Bank of America Customers

You do not need to be an existing Bank of America customer to apply for a credit card, but if you are an existing customer, some cards offer additional benefits for keeping all your accounts with the bank.

For example, the Bank of America® Premium Rewards® card allows Bank of America checking account or savings account holders to redeem cash back as a deposit into either type of account. In addition, existing Bank of America customers are eligible for Preferred Rewards, allowing you to earn 25 percent to 75 percent more points on purchases.

Preferred Rewards Program

Bank of America’s Preferred Rewards program is designed to give back to loyal bank customers, offering exclusive benefits. The program includes three tiers — Gold, Platinum, and Platinum Honors — allowing you access to certain rewards and savings.

To enroll in Preferred Rewards you must meet the following criteria:

  • Have an active, eligible Bank of America checking account
  • Have a three-month combined average daily balance of $20,000+ in Bank of America deposit accounts and/or Merrill® investment accounts

If you meet these criteria you are welcome to enroll through online banking, but approval is not guaranteed.

Free Credit Score Monitoring

Available to all Bank of America credit card holders, you can check your FICO® score for free either online or through the Bank of America mobile app. 

Through this service you can check your FICO score monthly with no impact to your credit score, see what factors are impacting your score, and receive tips for maintaining healthy credit with Better Money Habits.

Positive Customer Reviews

Bank of America reviews are currently limited, but the majority of these reviews give the company 4 or 5 stars. These positive reviews frequently mention excellent customer service and low interest rates.

On the other hand, negative reviews frequently mention high fees.

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The Bad

  • Annual Fees
  • Foreign Transaction Fees

Annual Fees

Many Bank of America credit cards don’t charge an annual fee, but some cards do charge this fee:

  • Bank of America® Premium Rewards® — $95 annual fee
  • Alaska Airlines Visa® — $75 annual fee
  • Free Spirit® Travel More World Elite Mastercard® — $0 introductory annual fee. After the first year, $79 annual fee.
  • Allegiant World Mastercard® — $59 annual fee
  • Amtrak Guest Rewards® World Mastercard® — $79 annual fee
  • Air France KLM World Elite Mastercard® — $89 annual fee
  • Sonesta World Mastercard® — $0 introductory annual fee. After the first year, $75 annual fee.
  • Virgin Atlantic World Elite Mastercard® — $90 annual fee

It is important to note that rewards cards often charge this fee, and Bank of America’s annual fees are significantly low in comparison to other credit card issuers, such as American Express.

Foreign Transaction Fees 

Many Bank of America credit cards don’t charge a foreign transaction fee, including its co-branded travel rewards cards, but some company-branded cards will charge this fee. 

Bank of America’s foreign transaction fee is 3 percent U.S. dollar amount on each purchase made in a foreign currency or on transactions made/processed outside of the United States.

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The Bottom Line

Bank of America is a trusted financial institution both nationally and internationally, and serves a variety of needs through its personal banking products and services, as well as its array of 22 credit card options.

From generous cash back rewards to travel points, Bank of America has a credit card for everyone. It is an added bonus that the company offers a cash back rewards secured credit card option, as well as a travel rewards card for students, allowing more flexibility and benefits for those who are building credit.

Most credit cards do not charge an annual fee or foreign transaction fee, but for cards that do charge an annual fee, you might pay less than you would with other credit card issuers. Although, higher annual fees generally mean that there are more generous rewards involved.

Based on a currently limited number of Bank of America credit card reviews, the majority of customers award the company 4 or 5 stars, most frequently praising the company’s low interest rates and excellent customer service.

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Star Rating

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4.0

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352 Reviews

Review Breakdown

5 grade

52%

4 grade

22%

3 grade

9%

2 grade

5%

1 grade

13%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Dominique Caballero

I have a good experience. There is one minor issue is that there customer service is not great. When I realize I made an early payment for my credit card, they did not like to waive the fee when I meant to make the payment on the next cycle.

5 years ago

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Eddie Rios Ogden, UT

Bank of America has one of my lowest interest rate credit cards. They offer simplified billing with online options to reduce paper billing. I get all the standard customer service but I also get sustained low rates. I can't be happier with any other card.

5 years ago

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Hannah Pleasant Grove, UT

We use the Alaska Airlines bank of america card. I like the card itself. But I usually don't look forward to trying to get done anything on their website. It is a pretty poor user experience. However, the mileage plan is great and we build up miles so fast. We have gotten quite a few free flights. Great deal!

7 years ago

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Robert Joros

Just a few issues. Alwaysmling lines at the actual bank itself. And if I transfer $$ from savings to checking to much I get charged. Other than that I really have no issues. The online banking app is easy to use and a good tool for tending to $$.

8 years ago

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Sherran Nutson Atlanta, GA

I once had a Bank of America Checking and Savings account and credit card a few years ago but eventually closed them all because of too many fees. The credit card had an annual fee which I did like because I don't have a balance and barely use the credit card, I was still responsible for paying the annual fee. I also wasn't happy with walk-in customer service when I went into the bank to withdraw cash, purchase cashier checks or ask questions about fees on my credit card.

2 years ago Edited July 18, 2023

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Emma Morrill

BofA does a really great job of keeping your money up to date. There are little to no pending charges as everything gets through to your account quickly. This is very helpful to have an accurate view of your money in real time. The only drawback is the limitation on savings accounts. They will charge you an arm and a leg to have one if you don't have enough money in your other accounts or aren't able to deposit enough into your savings each month. If you are looking for an easy savings account I would look elsewhere unless you already have an account with BofA.

2 years ago

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Jewelleah Kempers Los Angeles, CA

B of A is a great company for checking and savings but their credit card is not my favorite as I recently had them increase my interest rate to the default rate when I was never in default with them. They said that because I had a late payment with another company's card it was within their terms and conditions to raise my interest rate to the default amount! That's just greedy and unnecessary!

3 years ago

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Sirdriz77 Fairfield, CT

I love Bank of America for their banking and investing, and their customer service is awesome, but I don't use my BoA credit card very often, because the rewards don't compare to my other credit cards. I haven't looked to see what card benefits they are offering lately, but if they had a benefit that I wanted I wouldn't hesitate to use my card more often.

3 years ago

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Victor Olaore Omoshehin Brooklyn, NY

The Bank of America have been a customer friendly bank to me. At least, It was my first ever bank to open in the country. The experience have been overwhelming with their online chat and other banking services which I can get online. The Bank of America responded to my debit card replacement on time without stress. Some times my credit card arrived fore the 7 business days expectation.

4 years ago

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Brad H Gilbert, AZ

I have used Bank of America for the past 20 years. This has been the bank for all my business transactions. I find the bank personnel very helpful in setting up accounts and changing the people in our company who can sign checks and do other transactions. Their bank statements are easy to read and reflect accurate data in a minimal amount of space.. On those rare occasions. when a credit card payment has been denied, it has been very easy to contact someone via. phone who can help. me solve the problem. Overall I find this bank to be very helpful to myself and our business.

4 years ago

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Who Knows

Bank of America was the first pave to give me a credit card. They're the best at my local branch. They were extremely helpful with my situation. They offer 0% APR on your first 21 billing cycles for purchases. Plus 0% on your first 21 balance transfers. Highly recommended!

3 years ago Edited November 8, 2022

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upnorthwi Bellevue, WA

Credit cards are pretty much all the same, high interest, bad customer service and gimmicks. Bank of America is one of my favorites, nice interest rate, good customer service, they will assist you with a dispute with merchants.

3 years ago

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Jodee McKeon Houston, TX

I have their travel rewards card and it is pretty good, we get decent rewards that we can use for flights and hotels and that's been nice. I think their website is old and clunky and could definitely use an upgrade but aside from that, I've had a good experience.

4 years ago

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Dalyn Bellingham Monument, CO

Great one-stop shop for financial needs. Their rewards tier systems are great as they give you credit card rewards bonuses among other perks for keeping a high balance in your other accounts. Online platform could be improved though. Customer service is great as a platinum rewards member.

4 years ago

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Tiauna Anderson Salt Lake City, UT

I've had my Bank of America card for years now and have always been happy with my service. I needed help with a fraudulent charge last week and they were so quick to jump in, reverse the charge for me, and get a new card sent out I highly recommend!

5 years ago Edited September 14, 2021

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B-dog San Antonio, TX

I have 2 cards with BofA and have been with them for a long time. They screwed me over years ago by arbitrarily cutting my credit lines when the housing crisis was taking place. That left a sour taste in my mouth and I closed my checking account with them but kept the cards for now.

5 years ago

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mccandless24 Kaysville, UT

I really enjoyed the cash back option from Bank of America. They give you a lot of options of places you can use the card and it helps count toward the amount of money you get back. I didn't feel limited and in fact there were so many options of places I already made purchases at.

5 years ago

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Zharia Allums Haines City, FL

I have the app and I like it; it's very convenient, even for me, given that I am a fairly new credit card owner. It's easy to follow and secure; I use my Face ID to access my account. Also, because I am a college student, I have come to appreciate the benefits that college students receive.

5 years ago

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wayne sanders Valley Center, CA

B of A has always been a card that I carry. having used this card for many years I have yet to have any issues with it. It is convenient because there is other banking that I do that I can tie into my B of A card and being able to take care of several things with one company is always nice and its a time saver.

6 years ago

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Sam Ekberg Gilbert, AZ

I use Bank of America, and it is fantastic! They have an online app that is really uesful, that I use it almost everyday! They help with everything I need and are very friendly with it! Their credit card service is always reliable and it allows me to get daily things.

7 years ago

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Ximena Morales Torrance, CA

They were the only bank that did not close my account when I lost my house (back in 2009), they lower my credit limit and they gave me great 0% to pay off my creditors

8 years ago

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mi8chael Moore Philadelphia, PA

For the past 14 +plus yrs and counting BOA has and will remain my bank of choice. Great customer service and quick to alerts when suspicious activities is detected. Thank you BOA for the piece of mind you have given me

2 years ago

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Josh Domeier

It's so good to have a Bank of America everywhere you go you can always count on them they're always right around the corner ATM is just right there for you great customer service

2 years ago

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ROBESONIA PARKER Dover, PA

Bank of America was a very different kind of banking experience. Their company is very much like the company that is in the process of selling and buying and not very good on customer services.

3 years ago

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Vy Ha Tallahassee, FL

Bank America provides many resources for new debit card users. I walked in on one appointment another time and was assisted with some mobile app account troubles very quickly so I am satisifield.

3 years ago

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Mason Mitchell Fayetteville, AR

My favorite part of Bank of America is the mobile banking app. It makes keeping track of my accounts so easy. My least favorite part is every time I travel, they decline my card because they think it is stolen.

5 years ago

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Wendy Liu Bethesda, MD

My favorite credit card so far and has improved my credit score. I also appreciate the discounts and cash back offers. The app is very user friendly with many features including digital card.

5 years ago

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Hana Gilbert, AZ

I have a bank of america card and my experience has been good when i am at the actual bank, but when i first signed up, my check was withdrawn from my debit account for a week so it was inconvenient

7 years ago

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Verified Customer

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Norm

Good customer service. I'd rather not have a $75 annual fee.

5 years ago

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Nichola Churchwell Tallahassee, FL

Bank of America has been my first cc and I love it even though is my lowest limit credit card, the app and website is super easy to use and fast

5 years ago

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Beverly Wilczek Oak Island, NC

I like getting the travel points, I've used them to travel to Porto Rico just before the hurricane, an experience I can't have again.

7 years ago

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Ronald Schaffer Schnecksville, PA

Got this credit card when I worked for the Parkland School District.It's a reasonable credit card company. The customer service has been fair and friendly up until now.

3 years ago

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Ashley Jackson Memphis, TN

I like having a Bank of America credit card because it gives you many cash back options. Your credit limit increases over time allowing you to make more purchases.

3 years ago

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Scott C. Lehi, UT

Long time customer. Customer service is good - and fraud protection seems to be particularly strong. Only complaint is had an issue using points at a hotel once.

5 years ago

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Jon Posey Riverton, UT

I have one BofA card and it has been decent. Their app is a little cumbersome but the card itself is fine. Their promos are what keep me around for sure.

6 years ago

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Kibsaim Rebollar Austin, TX

I used an account that was online only and never was able to use it as effective as i would like. Not very helpful.

4 years ago

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Jim Holloway Upland, CA

It does everything I need but I do not see them doing anything revolutionary, but they do a very good joib.

8 years ago

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Jennifer Amarillo, TX

Was good while it lasted. They closed in my area. There was no point to keep it. No negativity. Workers were always super nice.

3 years ago

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Glenn Dalton Salt Lake City, UT

Good card, accepted everywhere, good cash back but not the best in the industry. Good fraud protection and great customer service.

3 years ago

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abw fsu Tallahassee, FL

I love the customer service and perks I get with BoA, but I don't like how similar the card numbers are. Not enough variation for me!

4 years ago

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abe fried Bensalem, PA

Not as professional as other big banks, their financial services are decent at best. not much to speak of in service or product availability.

5 years ago

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Kristin G Pleasant Grove, UT

Bank of America credit card is a reliable company. They offer competitive rates. I don’t receive extra travel points with mine but I know some do.

7 years ago Edited September 14, 2021

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james pettinelli

Normally it is month to month business...they did alert me when my card was being used by a thief.

7 years ago

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Omneya Andrea Acosta-Dhmaid

High Interest is what gives it a 4 star. It make is hard to pay down because of this

7 years ago

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RobertSamuelson Taneytown, MD

Many years of good service, but 1 contentious erroneous charge, which was VERY had to get resloved.

7 years ago

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Dani Springer Brooklyn, NY

Good App and website. Good customer service but very hard to reach (especially if outside the U.S.)

8 years ago

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Mariana Tornero Alegria Hercules, CA

It has been great for the past 5 years. Customer service is great but you have to be careful with the fees.

3 years ago

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Queen Shavy Miami Beach, FL

The good is they have good cash back deals and travel benefits. You need a good credit tho to get this card

3 years ago

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Nika Malikova Des Plaines, IL

Great app features and easy to navigate but sometimes very long wait time when you are trying to reach operator.

3 years ago

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RCSmith Frankfort, KY

I have been with Bank of American for a few years. Card is good and service is good. I like the cash back rewards.

3 years ago