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TracFone Wireless is a subsidiary of America Movil, Mexico’s largest telecommunications company. The company functions as a mobile virtual network operator, holding agreements with different large network operators like Sprint and Verizon to provide nationwide service coverage for its customers. Established in 1996 as Topp Telecom in Miami, Florida, TracFone now has over 90,000 retail locations nationwide.
TracFone is "America's #1 National No-Contract Wireless service provider." They offer no contract, bills, daily or monthly fees, with nationwide coverage on America's best and most dependable networks, like Sprint. TracFone is a pay-as-you-go wireless phone service, which means you can pay month-to-month or as needed. They have various customer service options offering live chat, email, and phone service, from 8 AM to 7 PM EST.
TracFone products and services are easy to understand. Each prospective customer follows the same three steps prior to enrolling in the service:
TracFone has unlimited carryover, which means your unused minutes, texts, and data never expire as long as your service is active and in use within each six month period.
The carrier also triples everything, which means that when you buy a 60-minute Airtime Card, you'll get 180 minutes, 180 Texts, and 180 MB of data at no extra charge.
Some international service is included with every TracFone account. You can purchase a $10 global calling card to cover additional calls to Mexico, United Kingdom, Germany, India, and Colombia.
Pricing is something that has also caused concern amongst the TracFone consumer base despite the overall affordability of the business model. The minutes are pretty expensive, and because you have to purchase them upfront, you may end up spending a lot more on minutes than you would on another unlimited plan. The tradeoff is that minutes carry over from month to month so if you buy more than you need, you can use them next month.
Despite having several customer service options like live chat, text message, email, and phone availability to address a problem or complaint, many PureTalk reviews describe challenges understanding customer service reps or getting the help they need.
TracFone is a good option for prepaid phone service, but customers should be aware that minutes tend to add up and are quite expensive to buy in bulk and there are no unlimited data or unlimited texts plans. Read customer reviews for more details about the customer experience and compare TracFone's service plans to determine if it's a good service provider for your needs.
TracFone customers can expect the following:
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