Name: TracFone
Rating: 3.8

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John M Stanley Burleson, TX

Customer service is so-so; the real saving grace is the purchase of time - with my cell phone, if I purchase 200 minutes, I get 600 minutes or 3 times whatever I purchase. And for me, my cell phone is not attached to my ear - it's just a phone and when I need it, it works.

6 years ago

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Reinder de Boer San Antonio, TX

One of the cheapest around. Uses T-Mobile network. Hardly any issues with connectivity though phone service availability could be better. Few dropped calls, and they allow VOIP so I call abroad for free. I like them.

3 years ago

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Tony Wilhite ,

TracFone does ok with respect to being a company that provides cellular service at a reasonable price. If you don't use the cell phone much to talk, text or surf the web, TracFone is the right service. The service coverage is good where I live and with the high prices of other companies, am considering renewing my service.

3 years ago

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Natalie M. ,

What I didn't know was that TracFone was Straight Talk or vice versa. Until I just received my new phone and it says TracFone.I have had one of the BEST experience with Straight Talk. I will not go back to any other company.

3 years ago

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David Plainfield, IL

We recently upgraded out Tracfone to a smartphone and could not be more pleased with the company. No problems with the process and we still are enjoying great customer service. Thanks!!

3 years ago

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Bob Benzing Diamondhead, MS

I pay a single price for a year of time on my phone and days which is very reasonable for people who use the phone for emergency's or on a trip by car. It figures out to about $6 a month. Can't beat the price !

4 years ago

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Msindoni Pembroke Pines, FL

My mom has been using TracFone for a while now because the prepaid plan works best for her lifestyle. It's simple to set up, and instead of buying more minutes I just buy her a new phone.

4 years ago

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Dee Farquharson Washington, DC

I had TracFone for many years. It was easy to topup my usage and I loved having the option for doubling or tripling your minutes when buying certain models of phones. However, having the double/triple value on your phone for minutes was the only way I felt I got my money's worth. The phones were kinda cheap, but not too shabby at the time.

5 years ago

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Kimberly Maddock Pleasant Grove, UT

Great temporary phone. We needed a phone to send with our daughter who was going to visit a childhood friend. This provided great service and was really easy and convenient to use.

6 years ago

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Moureen Meggers

I like this phone due to the nature of the service I receive. Never a dropped call. The prices are great for their plans and the customer service is great.

1 year ago

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Jay

When I renewed my service plan online, I noticed that they tax me at a rate of 8%. I reside in Delaware County, Pa. The tax rate is 6%. I attempted to call customer service but that was a waste of time. I then went online to chat with a rep named Marjorie, she was as rude as can be, when I informed her what happened. It may seem like a small amount to one customer, but if they do this to everyone, a Class Action lawsuit should be considered. When you checkout please check the tax amount on your purchases.

1 year ago

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Ron Joy Ft. Washington, MD

Website and account is virtually impossible to use from the ACTUAL LGL58 TRACFONE I bought from THEM and only able to navigate from a metro pcs 10 year old phone I keep in a junk drawer. Customer service is only good for incurring stress as the representatives are untrained in anything past adding airtime. I only keep it because it's cheapest around ... I guess I'm getting what I paid for.

1 year ago

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Michele Dezuzio St Louis, MO

Very reliable service Helpful customer service A great plan for my senior mother and simple phone for her to navigate.

1 year ago

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Gina Donofrio

TracFone has fantastic service, and inexpensive phones. Customer Service is outstanding and reaches beyond your quandary.

2 years ago

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Marci Randall Sandy, UT

Trac fone is a great way to train young kids how to use and keep track of a phone. Their phones are inexpensive so if lost it isn’t a huge loss

2 years ago

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Daione S Milbourne Orlando, FL

TracFone is a solid Brand always has came through in trying times Definitely reliable as far as price and they have Quality service would recommend

2 years ago Edited December 8, 2021

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MindyV Lubbock, TX

I used to use Straight Talk, which is part of Trac Fone. They were a nightmare!!!! Their customer service was horrible!!!!! If you changed to a different phone or changed your phone number, it would take around 24 hours for the changes to take effect, often leaving me without a phone at all. Straight Talk claims that you can earn points to use towards things, like purchasing minutes. But there are too many restrictions and strings attached that it's just not worth it!!!! I like how cheap they were but the headache and nightmare dealing with customer service isn't worth it at all!!!!

3 years ago

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Al Nance Wilmington, NC

I have used it for years and never had a problem. I like either using minute cards or a low monthly rate with no contract.

5 years ago

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Barbara F Fox Glen Burnie, MD

I rarely use my cell phone. I like the fact that I can pay $125 a year for service which gives me a lot of minutes of use,too. Then, i can purchase more talk or text time as I need it, if I need it at all!

5 years ago

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Norman J Karp

I have never had a problem. My only improvement suggestion is to have a better choice of phones to use with their service.

5 years ago

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Judy

It's the best one around, no hidden fees, no contract and the best cell phone service around, and I have had the other ones.

5 years ago

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Chris Fruitvale, TX

we had 2 tracfones & 1 virgin mobile phone. my wife tried to change her virgin phone number over to tracfone & now they have both phones screwed up. never could get the one tracfone to work , so we canceled the wife's phone with the virgin number & now my phone will not show my balance. might also let you know that we lost 220 mins on my wifes tracfone when she switched numbers & now they aren't showing any time for my phone even though I have 576 mins. my advice is to stay away from tracfone, they charge for everything including checking your balance!!!!!!!!!!!!

6 years ago

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Mary Gunn

The overall experience with TracFone is good. Their customer service is fantastic especially if you get Frank throw the chat window. Rates are comparatively good and reliable.

3 years ago

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Michael Bieker Los Angeles, CA

Very good option for wireless service. They have come such a long way over the years. Have had service for some of my other family members for over 20+ years. Inexpensive and very reliable!

3 years ago Edited September 14, 2021

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Lynn D Tarone Rio Rancho, NM

I loved my TracFone and would not have given it up if I wasn't offered a plan that my family allowed me to join. I really have nothing bad to say about TracFone.

3 years ago

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Blaine York, PA

I am a customer of Tracfone through Safelink Wireless and their Lifeline program, It really is a lifesaver and they are more generous than their competitors.

3 years ago Edited September 14, 2021

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Shane Hallowell Summerville, SC

I use this for my daughter as she is riding the bus this year and it is a little bit far from the house. His phone is inexpensive and works well for the purpose. She likes it and seems to have good enough service.

3 years ago Edited September 14, 2021

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M L ,

just got them on one of my phones and they use the tmobile towers love how cheap it is a month and that the phone was cheap and decent too. great signal and service

3 years ago

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Brittany Alshawy Colorado Springs, CO

Basic phones and basic service. Good for a starter phone for kids, or a good phone for elderly parents who don't use technology that much. They do offer more options now, but the service is sub-par. But are worth the value.

4 years ago Edited September 14, 2021

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Chai'el Ma'etheius , GA

I have been using TFW Straight Talk for over 3 years or so and in a way the price is fair, data once in a while has its quirks and calls has once in a while an echo or static, but it has no contracts or hidden fees.

4 years ago

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Patti Miller ,

The phone was for 84 year old Mother. She is not up to date on modern devises but I managed to teach her to use the phone. The model I chose was very basic. A good choice for her needs.

4 years ago

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Lindsay Norcross, GA

Service was okay but and it was good in an emergency. I just didn’t like buying minutes all the time. It would be good for someone who doesn’t use their phone a whole lot.

4 years ago

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Danielle Powell Long Beach, MS

Cheap phones and enjoyed the small plans. Was perfect to give younger kid who wanted phone but wasn't responsible enough for more expensive phone. Service was not great in rural areas

4 years ago

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Jacob American Fork, UT

Although not that popular anymore, TracFone is great for international travel when you need a phone for communication but dont want to risk losing and breaking your smart phone.

4 years ago

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Zac Marx Brighton, CO

TracFone is actually pretty good for vacations and foreign country visits. Most commonly, it is easier for my grandparents to use because of its simplicity compared to a smart phone. I often take it with me on trips so nothing happens to my normal phone.

5 years ago

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Ponch Thompson South Jordan, UT

We have used this for my daughter. You buy codes for a set of minutes for text, data, and voice use. you can buy cards that will also give you double minutes. She doesn't need lots of minute for talk and text. It has met our needs.

5 years ago

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Jessica Atkin Lehi, UT

We did this service for my daughter because she needed a phone but I didn't want her to have access to the web. You buy how many minutes you think you will use, But there isn't a way to track how many minutes you use so I feel like there was no way of telling if they ripped you off on your minutes. I always felt like we ran out minutes way faster than we should have.

5 years ago

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Wendy Glade American Fork, UT

We bought a TracFone for our kids to use and it worked great, except our service plan would expire leaving us with hundreds of unused minutes. We would pay more for a continued service plan and keep accumulating minutes that we never could use up.

5 years ago

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Aaron Anderson

Reliable network, excellent coverage, outstanding customer service. Highly recommended cell phone provider!

1 year ago Edited November 20, 2023

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Susan Anne Chula Vista, CA

Phone and service is fine. But the customer service is terrible! On the phone with them for hours and they could still not resolve issue. I was supposed to get a call back from and they never did. Looking for another option so I don’t have to deal with this company.

1 year ago

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Joseph Tempe, AZ

I bought a tracfone as I needed a phone fast. The phone service was good and the price was very fair, I like this service

1 year ago

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June Parks Hudsonville, MI

The only thing about Tracfone is the minutes they go too fast and the cost of minutes card. But I like the phone

1 year ago

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Gerald Kasper Rienzi, MS

I had to get a new phone and when I transferred my.number to it my data no longer works. Tracfone just gives me the runaround. When I chat with customer service, about half way through suddenly a problem occurs and they can't recognize my response and want to try again later.

2 years ago

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Matthew Locke Tucson, AZ

Easy way to have cell phone service prepaid so you can keep track of all your minutes and internet time.

2 years ago

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Bridget Walker Bay Saint Louis, MS

TracFone is very affordable and that have great service. I couldn't ask for a better cellphone service provider.

2 years ago

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edward ensley Wesley Chapel, FL

cheap phone service but intermittent contact in places. pay for extras but except for gigs is a good value. needs better unlimited service plan suggest by the year

3 years ago Edited September 14, 2021

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Sparky 8 pez Rancho Cordova, CA

Tracfone gives me the best value for my money. Customer service could use a bit of improvement, but overall, I'm happy with the company.

4 years ago

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ANNA West Monroe, LA

Customer Service is the WORST! They take forever on Chat when u have problems and almost NEVER SOLVE them. Getting a LIVE PERSON is almost IMPOSSIBLE! Most recently, it did NOT give me the 1GB of Data included on my Unlimited Talk and Text Plan

5 years ago

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Andrea J Glen Easton, WV

improvement needs to be made on customer service,talk with real person not a machine or text some number.

5 years ago

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brad evans Burlington, NC

BAD-BAD-BAD-BAD-I Have used TracFone for years. I recently had my Samsung Galaxy J7 unlocked to transfer ro another company. Guess what-Even unlocked you can only use TracFone service on a TracFone unlocked phone. Should be and probably is illegal. Never trust TracFone.

5 years ago