Name: TracFone
Rating: 3.8

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Doyal Stewart Salt Lake City, UT

I tried TracFone for a brief time a couple years ago and hated it. I thought the plans were really undesirable and the phone was awful. The website looked super shady and made me really reluctant to pay on it. I only used this service briefly because it was really poor.

7 years ago

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J. R. Alexander Fleming Island, FL

Tracfone appears to be a Mexican company operating out of Southern Florida. I had purchased one of their Rebel 4 smart phones; but did not receive any instructions - or warnings - about how Tracfone would wipe away your minutes and data so quickly. Within a few DAYS of activating the phone, I was completely out of data; so, the phone was nothing more than an expensive paper weight. I ended up canceling Tracfone after less than 3 weeks of POOR customer service for an inferior, money-sucking product.

3 years ago

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Michael Kline Avondale, AZ

This company provides great service with great quality and great customer service.never had issues with connecting with customer service!

3 years ago

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Doug Foerch Libertyville, IL

We used this company for all four of our children’s phones. Although the phones are inexpensive, the customer revise is terrible. I was constantly on the phone trying to get a hold of them. And when you finally get someone on the line, their English was poor.

3 years ago

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Jarvis Wilcox Raleigh, NC

confusing experience being mailed a sim card from trac phone multiple representatives saying stories of the sim card that was mailed was a Verizon sim card which should have been t mobile ( and verse vice ), they could not mail me a sim card for my unlocked iPhone pro max 12, they could not refund me, I could not get a free replacement.. three weeks later I finally activated my phone after 5 + hours, of multiple transfers, rude customer service, hang ups, long hold times

3 years ago Edited September 14, 2021

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DealStar Salt Lake City, UT

Not a fan of TracFone, although I do recognize their value. As it turns out, I found better quality service, better pricing, and much better customer service elsewhere, so I left TracFone.

3 years ago

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Rachel Hoyle Silver Spring, MD

It was very easy to access the cards to top off your service, I liked having the freedom to choose how much airtime I needed and no monthly or yearly contracts.

3 years ago

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RAR Naples, FL

I have been with TracFone for a number of years, with two accounts. The quality of the phone and service is great, and at a outstanding price.

3 years ago

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Mia Salem Salem, MA

It could not be better. There's always some promo even thru Walmart on line and so far the best deals are tracfone. I'm frugal too.

3 years ago

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Matt Markin Kearney, NE

I have found TracFone it in Miss depending on who you can talk to for customer service and if you can get the right APN settings dialed in, if not you never have service and you are paying for a reoccuring headache!

3 years ago

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Anne Gago Riverside, CA

I've bought my last 6 phones from TracFone and I've had no problems with the cell phone. The only drawback is the buying of minutes.

4 years ago

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Ray Reyes Fuquay-Varina, NC

I use TracFone one time for an emergency and I really I can count on there service I never had a complain against them I will recommended to anyone.

4 years ago

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Amanda Malega Oklahoma City, OK

If you are needing an emergency phone for your kids or an elderly person this is a good deal. The service is not bad either.

4 years ago

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NG ,

Service is really poor, I mostly had to go outside to have the call connect. Sometimes I had to go into the street. Giving 2 stars, not 1 since usually once I got the call connected it wouldn't drop. Also, during COVID they were more stable then other carries (I'd guess since they are the least overloaded).

4 years ago

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ROCKY WENDROCK San Antonio, TX

For my purposes being retired I do not need a busy phone any more. I pay for a year and just use it when I leave the house. At home I have a land line so it suits my needs.

4 years ago

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Timmy K Cushing, WI

Great customer service from set-up through 3 years of service now. Always there to help and assist with ALL aspects of the phone.

4 years ago

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Natalie Brown Boulder, CO

TracFone was alright. They were cheap which was a major plus but that was about it. The phones are made cheap and it shows. I went through two phones in a year because of how cheaply they are made.

4 years ago

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Camille Lynnwood, WA

We use TracFone for our family phone so kids can call parents in emergency or for any need. Great affordability for this purpose!

4 years ago

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Helen Macfarlane Pleasant Grove, UT

On a few occasions, we have needed to use TracFone and have found the service reliable, user friendly, and high quality. Will use again!

5 years ago

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P Crawley Pleasant Grove, UT

My son needed a cheap phone for a short time so we bought a tracfone and it worked perfectly for what he needed. It was also very affordable.

5 years ago

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Grant Lofgreen Provo, UT

Really great for people who don't use their phone a lot but who would benefit from having a back up phone. Price was very fair.

5 years ago

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mgillings

Great for older customers that don't need all the bells and whistles of data. My grandparents love the month to month options.

6 years ago

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Ruth Anne Bright Mount Washington, KY

My husband has used TracFone for several years with an okay experience. The web site is difficult to navigate and the customer service people although efficient, can be difficult to understand.

6 years ago

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J Crawley Provo, UT

We've purchased multiple TracFones for our kids and they've worked great. We've been pleased with the ease of use and the practical functionality of the phones.

6 years ago

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Amanda George IL

The best thing about this company was how affordable their service was. The phones are junk and too expensive. They don't offer payment plans.

1 year ago

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Teresa Taylor FL

Got my mom a Tracfone when she needed a short term cell phone and it worked great

2 years ago

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Hownowbrowncow Hattiesburg, MS

Great prepaid plans with decent coverage. Most people that I know that have tracfone get better service them most people in woody areas.

4 years ago

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Jesse Rice Biloxi, MS

good for the price but doesn't work well where I live in the country. If it worked better I would love to use it again. In the city parts it works great.

4 years ago

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Ed Dempsey

They are fairly priced for what we want; their customer reps are often very hard to understand (accents!).

5 years ago

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R. Gee Fort Bragg, CA

One of the worst companies I have ever dealt with. Their customer support is terrible. I recently sent them a defective phone that was still under warranty. Over two weeks later they still have not replaced it.

5 years ago

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Sophie Rockaway, NJ

Excellent company. No monthly charge. Only renew at a low cost minutes, data and texts

5 years ago

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Amanda Fort Wayne, IN

Beware of changing from an iPhone to an Android phone. No one that has an iPhone will be able to text you! It's been an awful experience! If you try to return your phone you have to pay to ship it back.

5 years ago

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Dorothy Axtell

Reliability-thats all you get. Dont push it. You should be thankful you got that.

6 years ago

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Lindsey American Fork, UT

TracFone is a good starter service for children or teenagers that aren't ready for full-service smartphones.

6 years ago

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MNO O Lawrenceville, GA

I used the tracfone mobile phone and the tracfone home phone. Both worked really well as far as voice but the internet is super slow on the mobile.

3 years ago Edited October 20, 2021

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Rustys777 Morganton, NC

I always have great service and their plans are really fair. I've used them for a few years now without any interest

3 years ago

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Sarah Rosencrans Portland, OR

TracFone because I love having the option if I break my phone it's so easy to just walk into the Walmart get a new one

3 years ago

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Tammy B. Sellersburg, IN

When there's a problem it takes 45 minutes on the phone with customer service to resolve. The website is slow when checking out. 3GB of data for $30 is high.

3 years ago

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Holly Neff Moorefield, WV

Customer service is reliable and easy to work with. Only problem is where I live the coverage is spotty. Otherwise great company.

3 years ago

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Carol Seattle, WA

Phone service is always reliable where ever we go. Have had it for years. Will continue to use TracFone

3 years ago

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joe iovino Brooksville, FL

OVERALL GOOD COMPANY HARD TO GET AMERICAN CUSTOMER SERVICE.ALOT OF TIMES HOLD TIME TO LONG AND WIND WITH FOREIGN SPEAKING REPS NOT GOOD

3 years ago

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Gina Marie Commack, NY

I only use this TracFone for two months while my phone was stolen… Throughout that two months it was terrible the service was awful and they kept charging me reoccurring fees for no reason so essentially I Peed nothing in the end however I would have rather paid for a service that worked than a free service that didn’t

3 years ago

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Gary Ciminero Warwick, RI

Inexpensive fees and reliable service for my Iphone. Have been using service for many years and am thoroughly satisfied.

3 years ago

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Phoenicia Cloud Rosamond, CA

This is a great phone to have in a pinch. The phone that I had was not the best quality but in all fairness, it was quite inexpensive as well.

3 years ago

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cher612 Buffalo, NY

Tracfone has the best customer service of all the wireless carriers. Has helped me through a lot and I would highly recommend it to all consumers.

3 years ago

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Charlene Devine Englewood, FL

I had TracFone from many years. It is a good phone company for a child to have to keep track of there calls.

4 years ago

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Hunter Brister Norcross, GA

TracFones are cheap and reliable phones for people on a tight budget. I can personally say that the phones work very well.

4 years ago

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David T Draper, UT

I tried one of the prepaid phone plans, but if you talk on the phone at all, you use up the minutes so quickly and it makes more sense to just get unlimited so you don't have to worry about it.

4 years ago

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Dayjah Fort Lauderdale, FL

Does exactly what it is suppose to do. Makes calls and everything. Th signal quality is good as well.

4 years ago

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Claudina Moreau Fort Lauderdale, FL

When we used tracfone, we never had no issues and they were always steady phones that did what needed to be done.

4 years ago