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3.4

Overall Score

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Jo Morgan Phoenix, AZ

Cricket customer service is the worst.. I also have autopay setup, but they still suspended my service and then wanted me to pay a reinstatement fee, like it's my fault for screwing up. I have spoken to cricket customer service every day for the last few days and still have messed up my account.. I've been a loyal customer for years, but I'm thinking of leaving this network.. I'm am SO frustrated with them right now. Can't even speak to a supervisor, but yet he sends his minons back and forth to try resolve issues.. maybe too scared to speak with me. 🤬😡

2 years ago

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Dolls For Dolls Ocala, FL

1 star only because this is the lowest they allow..their employees CAN NOT MAKE PHONE CALLS OR Reach out to other agents to help resolve any issues..ALSO THE EMPLOYESS ARE LEFT WITH Absolutely No option to resolve issues about BAD SIM CARDS OR non working PHONES..Basically its buyers fault for buying at cricket. Thinking you can actually get phone service..

2 years ago

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Cris McDonough Connellsville, PA

I used to like Cricket. My bill for two lines was $68. Then I applied for the Emergency Broadband benefit. Which is $50. So my bill should be $18, right? No. They made me switch to a higher plan. Okay. Whatever. So my bill then was $39. I do the Add it Up app on their phone to get money off. This month I did $17 worth of rewards, so my bill should be $22, correct? Nope! It is $70. What a rip off. They are scamming me and will scam you. Go somewhere else.

2 years ago

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Massey Ferguson Petersburg, TN

Worked great until 8 months ago. Now my service gets cut off every month or so. Due to no fault of my on. Dropped calls can't receive calls . Can't send text can't receive text. Then next day every thing works fine. Then next day can't send or receive anything. Call cricket they say try this do this. It's your phone they say I say my phone is new. They ok not your phone I have called them 20 times in last 8 months. Very unhappy.

2 years ago

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G GA

Prepare to be treated like garbage if u want to upgrade ur phone. Cricket may offer a good deal when u switch to their service but it is the first and last time u will get treated fairly. After joining u pay outrageous upgrade prices, presumably to pay for the great deals offered to those switching companies. Really poor customer service , internet speeds and treatment of existing customers.

2 years ago

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Alyssa Jesuroga Littleton, CO

NEVER USE THIS COMPANY PERIOD. IM WARNING YOU. I have had the worst service with this stupid idiot company. I was trying to return the phones I bought because stupid cricket accidentally sent them even though I was supposed to get a refund. Then I have to call cricket and every time they are supposed to “call me back” or “transfer” me THEY HANG UP. SCAMMERS PERIOD. 1.5k I’m money!! I have to call the bank to say it’s fraud I’m SO MAD RIGHT NOW CRICKET SUCKS!

2 years ago

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Athena Foley Medford, OR

A bunch of BS. Got a problem? take it to a nonexistent account (meaning they want info you didn't provide in the first place and then put you on hold until your grand children learn Spanish from the messages) all to get you to the same nowheresville. Try to cancel because you want a real cell phone account? Maybe, the day after you auto pay. beware. And a 10 minute wait equals more than an an hour.

2 years ago

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David Simpson Grove, OK

Cricket provides us with the same service as AT&T for about half the price. Very happy with service and phone upgrades.

3 years ago

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Gloria Gooden Norcross, GA

I was paying 50 on my bill till next paycheck. They put me on bridgepay. I get paid every 2 weeks living paycheck to paycheck. Now they say i have to pay 104 dollars to restore service not deducting the 50 i already paid plus 15 reconnect when my friend who is white only pays 5 for reconnect fee. Now to get my service going i have to break down and pay. I am 52 with alot of doctor bills and meds to get and i just lost 50 because cricket screwed up. Horrible company i hate i have to stay.

3 years ago

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Jack Hogan Tucson, AZ

Anyone who gives Cricket a 5-star review is either being held at gunpoint or just scrolls through Internet Explorer all day looking at dog memes. Their service coverage is laughable at best with speeds that make the Stone Age look more technologically advanced. Please, if you want to spare your family the trouble of having to wait 5 business days to watch a youtube video, I would suggest that you go with literally any other service provider.

3 years ago

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Jesse Rivera Patchogue, NY

Cricket shipped an order that I had already cancelled through an agent. Then told me to call Fed Ex to cancel but Fed Ex claims the shipper, Cricket" put restrictions on the delivery that it can only be cancelled at the time of delivery. So now I have to wait until it gets delivered to cancel it and then wait for my refund. Very dishonest and shady!

3 years ago

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Phabie Mobile, AL

Great family plans with a decent amount of data to stream. The only downfall is that your connection may be slow at times. Overall good value for your money.

3 years ago

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D .S.M Corona, CA

DO NOT EVER under any circumstances switch to Cricket. The plans are cheaper than other companies but it's not worth you. You pay for services you can't even use. I have unlimited data but the connection was so bad I had to use WiFi. Customer Service is filled with incompetent morons. They do not care about the customers. They do not follow up with your requests. AWFUL AWFUL AWFUL.

3 years ago

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Miranda Miller Saint Paul, MN

I tried to switch my number to a new phone(I was on cricket before the switch). I couldn't activate it online or with the activation kit. I called them to activate my number three times, they hung up on me twice, halfway through the call(which was even more frustrating after I had been on hold for 40 minutes). I Overall, poor customer service, sometimes there's someone good, but half of the time the call gets disconnected halfway through.

3 years ago

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JW Phoenix, AZ

Bad connection, terrible customer service, they are clearly in some foreign country and can barely speak English. Cricket changed my plan without my permission and then told me that my original plan was no longer available. I am now stuck paying twice as much as I was previously and my phone is locked to Cricket for another 4 months. Every time I call to complain I get a different story from a representative that I can barely understand. Seems like I signed up for service with a foreign company that doesn’t under customers service.

3 years ago

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Vivian

I love the company. They could improve by providing in store service free for phones purchased online when transferring data from one phone to another.

3 years ago

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Maty Columbus, OH

I'd give it negative stars if I could, and I'd not even used them yet! I bought the sim card & physical plan card at Walmart since I was not anywhere near a store. My phone said it was compatible, but was not due to technical issues so I spoke with Andrea Z. to see about getting a promotional deal(even w/ a contract) 2 days after purchasing the items. She said there was no way. No way at all. That is unbelievable as I hadn't even used a minute of any of the features. HORRIBLE HORRIBLE HORRIBLE! Bad recommendations and losing customers is the last thing a company wants in this economy!

4 years ago

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Gay Smith Chicago, IL

Cricket cares nothing for their customers. With the pandemic and isolation we are all facing, the only way to communicate with friends and family is our cell phones. Every company is working for the good of America and their customers by delaying payment with no turn offs. What does Cricket do? They turn the only communication you have with family OFF the second your payment is late.

4 years ago

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DH Atlanta, GA

I receive at least ten "robocalls" daily with this new "service". None of these calls are for me - they are for the previous person who had the Cricket phone number. Pretty crappy if you ask me. Canceled the service in 60 days. OH, and the only way to cancel the Cricket service is to just stop paying. This is straight from Cricket's website and the Rep's mouth. How ghetto. So long.

5 years ago

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Ernesto Lozano Phoenix, AZ

I love their prices they are very Reasonable with their prices. I've been with them about 3 years and I've never had not a single complaint

5 years ago

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Mark Lyndhurst, NJ

I spent two incredibly frustrating years with Cricket. I couldn't even get online during peak hours from 4 PM to 7 PM. The customer service reps are totally incompetent and often lie to cover their incompetence. I recently switched to Verizon and for literally $ 3 more than I was paying for Cricket I have fantastic, speedy and trouble free service.

5 years ago

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Sundar Cupertino, CA

I ordered a LG Harmony from Cricket after looking at the specs (https://www.cricketwireless.com/cell-phones/smartphones/lg-harmony.html). When it arrived, I found that it would not connect to 5 GHz WiFi. I pointed out to Cricket that the specs do not say so, but they refused to take it back. They are asking me to talk to the manufacturer, which makes no sense -- LG cannot add a new freq band to a s shipping phone. Cricket should have provided the info or accepted a return.

5 years ago Edited September 14, 2021

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Luke Swierczynski Waterford, MI

Got a burner phone from them once when I had my phone taken away back in high school, was super cheap and circumvented the grounding. Had no issues with the service.

2 years ago Edited November 10, 2021

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David Cape Coral, FL

I was with cricket a long time ago and it was a good service but was very limited across the country in its use. At that time if you had good service with them locally, the price was right and the service good. If you traveled find another service.

2 years ago

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MrMrsIsaac Augusta, GA

We have had this account for years. We have never had any major issues and when we travel to other states our connection is still good and we don't have a contract!

3 years ago

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jesus cruz ,

I did maintain service with Cricket for about 6 month back in 2014, and since then I changed to Boost , T Mobil, My worst experience have been with Cricket, their connection cover is very weak, if you ever are driving away from the center of the city you are out of service, and if you need to use the GPS, forget about it.

3 years ago Edited September 14, 2021

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PJWILEY Austin, AR

A reliable phone when on a budget.It' s a great company for someone who doesn't want to pay high dollars for a contract. The signal is pretty good overall.

3 years ago Edited September 14, 2021

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Isabella Mesa, AZ

It’s actually pretty good like whenever I’m at revamping my friends complain about no service with their providers but I usually have it when they don’t so like the coverage is pretty good

5 years ago

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Dylan Curtis Pleasant Grove, UT

I used Cricket for a couple of years, and was grateful to have a cell service that I could afford at the time. I've since moved to Verizon and like their service better, but still have good thoughts about Cricket.

5 years ago

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Rinji Tanimu New York, NY

Fast internet providers at affordable prices

5 months ago

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LAL

other than the price, there's not much good. Various service issues that are repetitive .... extremely long hold times, reps that don't listen to the issue so you have to repeat it... etc

9 months ago

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Nini New York, NY

I used this high-quality phone service to communicate with my family and friends.

9 months ago Edited June 22, 2023

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Kelly Culver Grand Rapids, MI

Piss poor support, no customer service. You will NOT ever have 5G service on your 5G capable phone, and they will not correct it. They WILL disconnect you every time you contact them through chat. You will never get resolution to any issues.

1 year ago

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Beth Watts OK

The cricket in batesville arkansas..needs to hire someone who is able to answer questions and offer assistance. I been a customer for about a year now...and today was so discouraging..i think its time to go back to stright talk.

1 year ago

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Paula White Atlanta, GA

Cricket is the absolute worst phone service i have ever had. I constantly have trouble with my data. It takes forever or theres a problem. When this month is up i will change carriers. And they are not cheap my bill is 80.00 a month for a piece of crap. Dont do it

1 year ago

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Wayneb999

Worst cell phone company on the planet I pulled my account from cricket to another cell phone carrier Cricket still had $72 of mine They refused to refund it said I could use it on any Cricket products Please see above where I quit Cricket Wireless So now my bank is involved trying to get the $72 back from Cricket Wireless what a lousy company

2 years ago

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lakendria bolden Charlotte, NC

Trying to switch with yall is the worst mistake I ever made. I will never recommend yall. Yall like 2 rip people off and because of it your business will never prosper. Customer service just put u on hold 4 hours. Ported my phone/number n haven't been able to receive or make calls since

2 years ago

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Amanda Pence Grants Pass, OR

Cricket had the best prices and phone service I have known. I have no problem when I was having them as a phone company.

2 years ago

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Spring Sowell MN

Customer service needs alot of work. Representatives lie about services, many don't speak clear English, and so far I have been on hold for nearly 2 hours on one line and1 hour on another after asking for someone who speaks English so I can communicate effectively. 4G and 5G are worthless in my area. Only LTE works and only has one bar.

2 years ago

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Liz daddario

Worst customer service ever experienced tried to fix my new phone because cricket labeled it stolen after they sent it to me they have cut it off everyday since I reviewed it I'm fed up they can't seem to fix a simple solution. Think twice before going to cricket its the worse! Hey

2 years ago

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Eric Madden Elkhart, IN

Cricket customer service says number can be ported to different company but 3 different companies couldn't port the number over. It's a honest joke. I will never ever have cricket wireless. If it wasn't for needing the number he has my brother wouldn't have it either.

3 years ago

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Kathy Wallace Loveland, CO

The Main St Longmont location refuses to give a paper receipt when paying in cash. Two disabled gentlemen need a paper receipt to account for their Social Security benefits and they were told they could not receive one. They are rude and unhelpful

3 years ago

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salwa hamdan Knoxville, TN

Cricket plans are OK BUT the cell phones are cheap not working good and glitch and the activated take forever for nothing Evrytime you buy a phone you have to pay activation fee .the only good cell is apple but I like android and all at cricket are SUCKS

3 years ago

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Ronda Cartersville, GA

There doesn't seem to be a place on the planet that it has enough signal to send a text, make or receive a call, and if I'm using GPS it loses signal from time to time. It goes offline so much I lose a lot of business before I realize what it's done.

3 years ago

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Alexander Johnson Burbank, CA

I loved cricket and I had signal underground. I sometimes miss them. More towers would be good but they’re awesome

3 years ago

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William Jenkins Cedar Hill, TX

I've only been a Cricket customer for 2 weeks looking for overnight shipment took me a week to get the phone got the phone it wouldn't charge drop calls phone gets stuck on a call you can turn it off been trying to get customer service for 2 weeks can I get anyone worst service I've ever had hate I made this switch

4 years ago

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Tracie Burket ,

Company makes you pay in advance but when you switch carries due to the horrible service when making calls this company keeps all money that is due to you. I have used prepaid cell services for many years and never have I never been provided my refund when I switch to another carrier.

4 years ago

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Annie Chow Tallahassee, FL

Although it's fairly new and unknown they're deals and quality is undefeated. You pay little for so much. And they have great cellphone options.

4 years ago

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Tom Volk Cumming, GA

Had an issue with billing. Called their customer no service department and the only thing they could do is say “there’s nothing I can do”. What’s the point of a customer service department if there is no service they can provide.

4 years ago Edited September 14, 2021

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Carel Rowe Alpine, TX

Less than zero. big rip off by little turds.Don't let them pry out your stim card with their earrings or nails. Lose every thing except sleaze out your att account to switch it. Thieves. Lose all photos and connections. A true robbery of more than you can imagine.

4 years ago