Cricket Logo
star star star_half star_border star_border

3.3

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star_border star_border star_border star_border

lruckman79 Phoenix, AZ

Worst Service Ever!!! I just spent the last 40 minutes trying to pay my bill on the App which was down, then went to the website and got all the way to inputting my card info when the site froze. Then my service was cut off!!!!! I called to make a payment with a rep and restore my service and they were closed. Then I was charged 9 additional dollars on top of my bill to use the automated service. Calling during "normal businesses hours" tomorrow to cancel and go with another company. I've been with Cricket since it became available in this town anticipated it actually because I was so impressed with it from my home town...since AT&T took over customer satisfaction has taken a back seat to the corporate bottom line. And the Customer Service wasn't that great to begin with but at least it was there...now it's non existent.

4 years ago

star star_border star_border star_border star_border

Natalie Shaw McKinney, TX

I initially liked cricket til they kept suspending my service even though I paid them without fail before the due dates. In fact they still have $30 of mine and won't refund it. Customer service was decent but nobody could tell me why my account was suspended. After 20 calls , no lie, and possibly more, to them and speaking with manager after manager to fix this problem just so I could use my service they would hang up on me because the customer support couldn't do anything but walk you through things and take my money. My problem has never been resolved and there is still money on my cricket account that they refuse to give me back. I want my money back!! The phone is cheap and worthless to me. I'm seriously going to Yelp to complain and make this public. I will never use cricket again and I will warn everyone against using this company. I love my new phone company. Buyer beware with cricket! This is not a fake review. This is a review from a customer that absolutely has had the worst phone experience in my life.

4 years ago

star star_border star_border star_border star_border

Lori , GA

My phone was hacked. Took me forever to get customer service. When I did could not find anyone that spoke "ENGLISH". Yes I speak English they would say but could not understand them. Then when I told them what had happened. They tell me sorry I will check on that. After 25 minutes on hold she comes back to tell me they will have to call me back. Really, the next day I call to find out what happened never heard from anyone. The lady says sorry that case has been closed. NOW I really frustrated get manager that says I'm to busy to help you. So I really think you should think twice before you go with them. Not my first problem with them. Had insurance on phone and that was a waste of money#!!#!

4 years ago

star star_border star_border star_border star_border

Missy Pueblo, CO

Cricket s a decent service provider. However their customer service is a nightmare. We had their service for about 3 years. We upgraded phones once in that time. We changed service providers a year and a half after the upgrade. Cricket promises that phones can be unlocked after 180 days of active service, which is pretty standard - until you go to unlock them. Imagine my surprise when I tried to unlock the phone with customer service after over 400 days of active service and was told the phone had been purchased and never activated! I asked Tara 3 times what documentation was needed to get the information corrected and was told there is no way to correct the information in the system and that there was no point in submitting the request to the tech team because they use the same information and wouldn't unlock the phone. The moral of the story: You will never own the Cricket phone you buy. It cannot be unlocked and becomes a very expensive paperweight.

4 years ago

star star_border star_border star_border star_border

Jeff Staten Island, NY

I was cricket's biggest fan for years! I had a flip phone with unlimited data and messaging for a total of $25 a month. Awesome! No problems! Then I got a smart phone with a 2GB data plan. In over a year I never exceeded the data limit. Not even close! All I ever did was read news articles on the internet. Never streamed movies. Never watched youtube videos. Even those times when I was away from wifi and using the phone constantly, I never exceeded the limit...until now. About a year after signing up for the plan, I suddenly used up all my data by the middle of the month. The next month all my data was used up by the fourth of the month. And this month my data was gone by the second of the month. I can still access the internet, but the speeds are very slow and "somehow" the sites I most frequently access don't even connect for hours. The scam is utterly transparent. Cricket is causing my data usage to be falsely exceeded very quickly so that I am forced to upgrade to a more expensive plan. I expect that if I upgraded to anything but the unlimited plan, the same thing would happen in a year. Their customer service people might as well be robots, for all the help they offer. They simply keep repeating that you have used all your data and suggest that the real culprit is mysterious apps that are downloading all the data...even though I've disabled automatic updates. Cricket is running a very dishonest and illegal scam. I would advice people to stay away.

4 years ago

star star_border star_border star_border star_border

PC Carrollton, VA

One day last week, I went to use my phone, and I couldn’t get a connection. I called customer service for Cricket Wireless and was told my phone number had been switched to AT&T. The change had taken place within an hour of when I called them. I explained to the rep that I had not made any changes to my account. A ticket was generated to look into the situation further. Come to find out, earlier that day, someone was able to add a phone line to my account. The credit card used for this transaction was NOT my credit card. Then, a verification link was sent to that new phone line to change my password. After that, my phone number was switched over to AT&T. For the next three days, I contacted Cricket customer service 2-3 times a day speaking to numerous reps and supervisors to see if any progress had been made on the investigation. I can’t begin to tell you how much time that sucked out my day to wait on hold hoping to get some answers. In the meantime, someone was clearly using my phone number, so I had to contact everyone I knew, doctor’s offices, etc… anyone who might call or text on my cell phone and tell them not to use that number. Finally, after going three days now without a phone, the case was closed only to find out that they did not see any “suspicious activity” on my account. Say what??? You’ve got to be kidding me! I have been a loyal Cricket customer for 3 years the whole time paying $120 a month on auto pay for three phone lines and never making any changes to my account. Then, within a period of a few minutes, a credit card that is not mine is used to add a 4th phone line to my account, gets a verification link to change my password, and switches only 1 phone on the account to AT&T. I have never felt so betrayed by a company, not to mention one that I have faithfully been a customer of for three years. The worst part is that whoever stole my phone number is going to get away with it. Needless to say, I am not a Cricket Wireless anymore. All three of my family’s phone lines are with a different carrier now. (btw, not AT&T either)

4 years ago

star star_border star_border star_border star_border

Kim becky Philadelphia, PA

I don't give no stars. But I give one..First all. We go on a store on. Aramingo Ave philly and the. Black girl work in there is nasty She thinks. She own this place she talks bout the customers while others customers are in the store very nasty temper unprofessional she had a nerve to go back and forth with me because my old man was changing our family plan to MetroPCS and then going catch a attitude because we wouldn't stay with Cricket she needs to get fired because she has no experience at all I meant customer service experience she is very rude and obnoxious when the boss come in she acts so nice to the customers but when the boss is nowhere around she's very nastey.. .perido then she told my old man don't think you're coming back to Cricket because we're not going to accept you trying to be funny believe me she didn't win that day

4 years ago

star star_border star_border star_border star_border

Elizabeth Winton, CA

I was in Metro Pcs for more than 10 years but one day I accidentally went into the wrong store. (Cricket and Metro were side by side). The Employees convinced me to join Cricket by telling me that I would have the same plan as before plus two extra Lines. I later found out that this was a lie because I lost my hot spot when I joined cricket. But that is not all, after several months of paying faithfully I was too busy to pay on time. They cut my service on the 21 of July, 2019. When I paid my bill on the 22 of July they restored my service. On the 23rd I tried to make a phone call and the system took me the automatic service. The machine told me to activate bridge pay and I pressed okay. I later found out that my plan was locked and I could not make any calls until I payed the bridge pay. Keep in mind this was right after I had already reactivated my phone line and payed my debt. I contacted support and they told me that they could not do anything until I payed bridge pay. unfortunately I can not sue them because they have a policy that states, "You agree that we may, in our sole discretion, without limitation and without notice, limit, interrupt, suspend or cancel your Service for any reason, including, but not limited to: (a) any conduct that we believe violates the Agreement, these Ts&Cs, or our Policies; (b) your failure to have or maintain an adequate account balance; (c) if you behave in an abusive, derogatory or similarly unreasonable manner with any of our representatives; or (d) if we have reason to believe that your Device or our Service is being used for an unlawful or fraudulent purpose, a Prohibited Use or in a way that may adversely affect our Service." It also states,"Amounts paid for Service Charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance will be forfeited. When your account is cancelled we will re-assign the phone number associated with your account, and that phone number, identification number, or email address associated with your account may no longer be available to you. We may also charge you a fee to reactivate Service depending on when you reactivate." if you do not believe me go to their terms and conditions websites.

4 years ago

star star star star_border star_border

J.W. Greeley, CO

I like the phones but the coverage is total crap. I can't even talk on my phone in my own house. I have to go outside across the street to get a signal. The monthly service charge is alright, could be cheaper for the crap coverage. Switching to a different company next month. Hopefully it is the "boost" I need.

4 years ago

star star_border star_border star_border star_border

Cassandra Pine Bluff, AR

On April 2nd I called customer service to terminate my sons line because he told me his phone was stolen instead they turned my line off and suspended his line. I went to the cricket store they told me they couldn’t help me I would have to go find a cricket phone and call 611. Reminder they turned my phone off so I had to go to my daughters job use her phone and was put on hold for an hour. They told me it would be a hour. After an hour no service, so I called back then they say a day or two, I explained to them I use my phone for work. All they could say I’m sorry it has to investigated or you have to pay $70 to turn my phone back on. Cricket customer service was rude and inconsiderate when it was clearly their fault. I am without service but my bill is paid through auto pay and my phone is the primary phone on the account. I’ve missed a whole day of work over $200 today because I had no service. I am very dissatisfied with cricket service. Taking my service elsewhere when my phone in turned back on so I can keep my same number.

4 years ago

star star_border star_border star_border star_border

LS Davenport, IA

On 3/8/2019 my active phone number with Cricket got ported to a different cell phone carrier w/o my permission. I had gotten a text stating my pin # had changed which I did not do.When I stopped in to the Cricket office the cs rep called customer service dept. to which she had the company phone on speaker phone. The CS Rep told her my number had been ported over to another company by a guy out of CA. I told them I did NOT authorize this and how could someone just go in and steal my phone number like that. They offered no help, said they do NOT have a Fraud Alert Dept and could not even offer me a temporary phone number to use. My service was active and I've had this service for over 15 mos. My service was good up until March 15th and my bill is automatically deducted monthly. BE LEARY...it could happen to you and then your identity will be compromised also. Im still in shock Cricket did this to me. SMH

4 years ago

star star star star star

William Kirk Coker, AL

I used to be an at&t consumer, i can honestly say cricket is a better company will cheaper I'm truly happy with the company and would not changed a thing.

5 years ago

star star_border star_border star_border star_border

Julie Conroe, TX

I'm incredibly unhappy with the customer service that I've gotten in the past couple of days through the cricket main number, the retail stores, and supervisors along the way regarding a mistake with my bill causing my services to disconnect. I've been with Cricket for years, in spite of the fact that they suck compared to other cell phone companies, but I like the idea of no contract. Not only have I had a cricket line for years I just added my son whose services are also suspended because of a clerical error but I'm now being asked to pay for. The customer retention is not eye priority 4 the people that I have spoken to, and I guess with millions of prepaids losing to customers doesn't make a big difference. But, I believe they should have tried a little bit harder to keep my business and keep a long time customer happy. I'm not asking for anything free or unreasonable, I'm asking for Cricket to be accountable. I guess MetroPCS is going to be getting another customer

5 years ago

star star star star star_border

Brinley Knowles Smithfield, UT

Cricket has such a large selection to choose from. You don't have to be on any contract and they have such a great selection of plans. I have loved Cricket and how great the prices are.

5 years ago

star star_border star_border star_border star_border

Aleisha Woodbridge, VA

A Cricket customer has my card information stored on file to pay his bill, and Cricket will not fix the situation. The customer, whom I know, said he contacted them last month to remove my card, but I know this is not true. My bank's fraud department contacted me because of the transaction, and said that because it is an automatic monthly transaction, I need to contact the company and gave me Cricket's number. The supervisor I spoke with at Cricket, Ingrid M, said there is nothing they can do and said that I need to file a police report, which I will definitely do. I have had this same issue before with the same person, and I called the other company that was able to stop the charges to my card. I don't know why Cricket cannot do the same when they have allowed someone else to use my account that is not an authorized user.

5 years ago

star star_border star_border star_border star_border

Christine Charlier Lakeland, FL

I have had a Cricket phone for two years and planned to give the phone to a person in need so that they could use it for work. The phone has been used on wifi as I have only needed the phone for one month. I called customer service for assistance as I was directed to do so by the website. Customer service had me on the line over 45 minutes and still did not help me. I need a Network Unlock Code to give the phone to another person BUT because I did not have my phone on Network for a minimum of 6 months customer service would not fulfill my request for the unlock code. So even though I purchased this phone at full price I am unable to use my phone with any other network other than Cricket or gift it to someone in need. So I do not actually have control over my own phone. Cricket customer service states that this rule is on the website and that I agreed to the terms. The only location for this rule is on a page when you request to transfer the phone and the manager was unable to find any proof that I signed this ridiculous rule. Be warned, now you know that there is a rule for this, do not purchase from Cricket!

5 years ago

star star star star star

Leonard Goodboe

A great provider with ATT acess and great customer service as well as reliable signal streangth and phones so varied for purchase there is a right price for everything

5 years ago

star star star star star_border

Natasha Salt Lake City, UT

Has been great, got the whole family into cricket. helped me every time i break my phone or screen or have general problems. if they cant do it in the store they help me call 611 to fix the problem.

6 years ago

star star star star star

Kylee Carpenter Tooele, UT

The have been amazing. Affordable, reliable, and good service. They only thing is I wish they would have more deal & discounts for cell phones/ trade ins.

6 years ago

star star star star star

Rinji Tanimu New York, NY

Fast internet providers at affordable prices

3 months ago

check_circle

Review Source

star star star star star_border

Lan Gon San Antonio, TX

The payment is super easy was a simple way to switch phones with keeping my number anytime we've had a problem customer service usually had it fixed within about 24 hours if that anybody I did talk to I could understand but if I couldn't they were happy to get somebody else

2 years ago

check_circle

Review Source

star star star star star

Janet F Price Patterson, LA

Cricket is a good provider. I have no problems, my service is great. I been with Cricket for a couple of years and I had no drops with this service. Customers service is great.

2 years ago

check_circle

Review Source

star star star star star

Phyllis Howie Charlotte, NC

I went to Cricket because the phone company i was with i couldn't get service everywhere but with Cricket i now can get service everywhere and i am very pleased with this company

2 years ago

check_circle

Review Source

star star star star star_border

OverItAll Leesburg, FL

Cricket was good for the most part. The hidden charges were not welcome but I suppose all major providers have them. The wait times were unacceptable, and sometimes the store closed without warning for a day or two. But the connection was reliable even with the old phone that I brought.

3 years ago

check_circle

Review Source

star star star star star

Bradley Extream Chicago, IL

I think cricket is a great value just as good if as AT&t the customer service isn't bad their products are pretty good I got service just about everywhere I was and had very few drop calls for the money you can't beat them

3 years ago

check_circle

Review Source

star star star star star

Brittany Alshawy Colorado Springs, CO

Good service, fair prices, good customer service. They have most of the phones that any other place does. I use them for my company phones, which are very important. The service always works and they have a large network.

3 years ago Edited September 14, 2021

check_circle

Review Source

star star star star star

Lorraine Johnson Selma, CA

great company no lengthy contracts if i can afford it i keep it if i cant i skip a month then get service when i can afford to pay 2020 difficult year. employees have always been awesome when i had to deal with them

3 years ago

check_circle

Review Source

star star star star star

Deborah Kelly Farmington, MO

I love this company! They have great service for a great price. We had an awesome experience from the very beginning and continue to appreciate this company! I would never go back to AT&T!

3 years ago

check_circle

Review Source

star star star star_border star_border

Stephanie Love Herriman, UT

I used cricket for a few years and they were just okay to me. The price, at first, was the biggest reason to me switching over. Over time I hated that I couldn’t make out of state calls and the service wasn’t very good. I dropped a lot of calls. After some time, other cell phone providers were dropping prices. I switched back to T-mobile when I realized I wasn’t going to be paying much more than what I was paying for cricket, so I made the switch back to t-mobile.

4 years ago

check_circle

Review Source

star star star star star

Becky Simpson , CO

I’ve been a customer for about 7 years. I’ve had no issues. It’s nice to be month to month contract and the coverage has been great! No problems. Cheap and easy to work with

4 years ago

check_circle

Review Source

star star star star star

August Moulton Lehi, UT

Great coverage and awesome customer service. The price is amazing too. I love that I can travel anywhere and not lose service. I also love the stress free billing. It’s always the same price and everything is unlimited.

5 years ago

star star star star star

jessica Mesa, AZ

Cricket always has great deals and their coverage is great. The only thing that bugs me a little that some of the people int heir stores have horrible customer service. Overall though its a great company.

5 years ago

check_circle

Review Source

star star star star star

tini mapu Orem, UT

Cricket was my first phone provider. I actually really loved them. They didn't have the best coverage when traveling, but they were cheap, had everything I needed and had nice phones.

5 years ago

star star_border star_border star_border star_border

Lori Layman Dayton, OH

Customer service is extremely frustrating. Long hold times and foreign accents that are not clear in English. Does not take into consideration for good long time customers. Will be looking for a new courier

6 months ago

star star_border star_border star_border star_border

LAL

other than the price, there's not much good. Various service issues that are repetitive .... extremely long hold times, reps that don't listen to the issue so you have to repeat it... etc

7 months ago

star star star star star

Nini New York, NY

I used this high-quality phone service to communicate with my family and friends.

8 months ago Edited June 22, 2023

star star_border star_border star_border star_border

HERB MC D League City, TX

Terrible customer service! Cannot understand the rep every time I call. Takes a while to get to a rep then when I finally do the call is disconnected three times! I ordered a SIM card never did received then was told I cannot get my money back and that I would have to go through my bank to get my money back! This is ridiculous!

9 months ago

star star_border star_border star_border star_border

Sarah Kelley Aransas Pass, TX

I was sent a defective iPhone that cricket refused to replace, they referred me to apple. Apple asked me to just pay for a new phone. Tried for over a week to get this resolved, hours of hold music while I waited for the next representative, repeatedly only to be told I should cancel the line for a refund and just order a new line which I would pay 3months of service up front and lose credit for the 3 months I’ve ALREADY paid but can’t use. Customer service is joke and got me NOWHERE. If I purchase a phone from cricket they should be responsible for sending me a phone that works!

1 year ago

star star_border star_border star_border star_border

Melyann East Providence, RI

This company is so rude and unprofessional. They are thieves and will take your money. They suspended my account after a payment. I made two weeks earlier, which makes no sense. I’ve been a customer for years and I got the worst customer service. I spoke to a manager, and he was the worst was not helpful and was screaming at me over the phone. He’s very unprofessional. I will never give them another dollar again.

1 year ago

star star_border star_border star_border star_border

Daniel Jones San Antonio, TX

Horrible phone company. If not on automatic payments and make a payment late they charge a $5 reactivation fee. This company nickles and dimes you for everything. The service is not very good. Leaving Cricket is not easy either. Taking a very long time for them to transfer my number back to the company I came from. DO NOT GET THIS PHONE CARRIER! Customer service is not good, that's if you can even get a hold of them.

1 year ago

star star_border star_border star_border star_border

craig combelic WA

Cricket is the worst company that I have ever encountered. Rip you off and laugh in your face. More money more money is what they are about. If you call customer service have lunch packed. Every time at least 10 min wait, usually 20 to 30 min. For a huge provider they have part time customer service, you have to call banker hours to talk with someone in a far off that can't speak English. In store the RUDEST people I have ever encountered. Went to a cricket store to get a replacement battery. Cricket dosen't sell batteries for the item they sold you, you are on your own.

1 year ago

star star_border star_border star_border star_border

b a w FL

Customer service is a joke hard to understand put you on speaker all you can hearis background. Cant solve your problem just say try back in 24 hours ihave been tring to log into my account. 4days no access support is useless try back in 24 hrs or create new account i said no fix my account i will. Be switching thanks for nothing CRICKET YOUR SERVICE IS HORRIBLE

1 year ago

star star_border star_border star_border star_border

Joe white Knoxville, TN

I have been with cricket about 4 years now and was very happy with their service. Since the began switching over to 5g earlier this year its been nothing but headaches. I've been back to the store multiple times with no results. Extremely slow internet apps not working. Very aggravating I am getting ready to drop them just trying to decide what I am going to switch to

1 year ago

star star_border star_border star_border star_border

P McLeod Rolling Meadows, IL

Believe ALL of the negative reviews! I don’t have enough space to write my entire review. Bottom line they (Michael) admitted and noted on my account that HE cancelled my service in error. Another rep (Kristian) verified the same however they want you to pay for their error. I w/be charged 25$ to restore my line (when it wasn’t my error). Reps Michael, & Kristian, hung up after being asked to trf to a supervisor and Oliver transferred to a dead line no one answers. It’s not worth the headache on the end. If you don’t HAVE to use Cricket- don’t!

1 year ago

check_circle

Review Source

star star_border star_border star_border star_border

Nancy Reeves Olathe, KS

I received a defective phone, the keyboard glitched and wouldn't type correctly. I had to speak to 8 different reps regarding this issue and spent 4 hours of my time. Cricket wouldn't exchange for a new phone, instead they made me do a return. Cricket also won't refund my $25 activation fee, even though the phone was defective and they wouldn't replace it. I have to eat that money and still need a new phone. They have become the WORST service ever.

1 year ago

star star_border star_border star_border star_border

AGHASEDO EKUASE Nashville, TN

Cricket doesn't deserve even one star. My mobile hotspot doesn't ever work but they keep taking my money. The highest plan should come with mobile hotspot and HBOmax but It doesn't ever work. I always have to call several times and waste at least 2hours of my time before they finally rectify my mobile hotspot every month in order for me to connect my laptop to my mobile hotspot. I am extremely aggravated because now it's affecting my business and I'm spending additional money to get internet on my laptop.

2 years ago

star star_border star_border star_border star_border

Jamila katze Marquette, MI

customer service are not americans. they dont understand you and you dont understand them. besides that you just have the option to talk to machine. I hate cricket. i was born and raised and still live in a multi cultural neighborhood and am accustomed to accents but the people working at cricket are ridiculous. why cant any large corporations have decent customer service

2 years ago

star star_border star_border star_border star_border

불개 Marlboro, NJ

I received a text message from cricket that they will not support my phone from Feb 22, 2022. Therefore, I ordered a new phone and was expecting it before the date. However, they disconnected and suspended my service while I was waiting for my new phone on Feb 07, 2022 which I have more than two weeks left for the due date. Having too much trouble since I have no working phone. REDICULOUS!!!!

2 years ago

star star star star_border star_border

Paula Pili Provo, UT

There really isn’t much to say. It’s pretty much a company that hasn’t evolved. No new ways of purchasing phones, the service hasn’t changed much. It’s kinda just there. I’ve since moved to T-Mobile

2 years ago

star star star star star

Randy Checotah, OK

Go service. Straight forward pricing. You pay up front for a month of service and you get a month of service good service.

2 years ago