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3.3

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Anonymous Spring, TX

THEIR AUTOMATIC PAYMENT WORKS PERFECTLY. THE TECHNICIANS IN THEIR LOCATIONS ARE YOUNG AND VERY UNDERTRAINED; THEREFORE, I HAVE TO ASSUME VERY UNDERPAID AS WELL. THEY ARE ONLY SALES PEOPLE AND NOT GREAT AT THAT. TOOK OVER 45 MINUTES TO BUY ONE PHONE AND GET IT SET UP. WHEN YOU GO TO THEM WITH A PROBLEM WITH YOUR PHONE THEY ARE USUALLY CLUELESS, AND I'VE BEEN TO SEVERAL OF THEIR PHYSICAL STORES. IT IS JUST AS BAD AT EACH ONE.

5 years ago

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Paul Nashville, TN

The best coverage by far of the prepaid services. I always recommend to other professionals and business people especially for staff and assistants with great coverage and low dropped calls.

5 years ago

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A. Taylor Panama City, FL

My favorite cellular has been Cricket Mobile. The network coverage and quality are as good as any I've ever used. The monthly plans are simple, straight forward, all encompassing, and reliable as well as very cost effective. High quality and dependability have been consistent qualities of cricket. I highly recommend it.

3 years ago

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Amanda Drews Arlington, TX

I love Cricket! I can afford cell service for 3 people thanks to them! Their customer service has been awesome and every person I have talked to has been patient with my questions and hemming and hawing over which phone I wanted. They took their time to make sure I understood the differences and pros and cons.

3 years ago

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Gold Silver Flower Saint Paul, MN

Cricket is the best option when it comes to phone services. I always use Cricket since it it’s easier. Most of my family use Cricket since I use it. I introduced them to Cricket so now all of my family have a wonderful experience with Cricket company. Xoxo

3 years ago Edited September 14, 2021

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Emily Norton Tucson, AZ

There are definitely pros and cons of using cricket. First of all, it’s cheap and they were constantly giving me more data without raising my price which is great. The service works really well in my small town, but it definitely has less coverage in other areas than some other providers. I also had some problems with messages or pictures coming in, but anytime I called cricket usually could fix whatever the problem was.

3 years ago

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Calista Huber Mesa, AZ

We get a really good deal for the price! It's fairly cheap and we have plenty good service. We do have spotty areas that other providers don't, but it's never really an issue. The plan we're on is monthly, not contracted, which is nice, and we have more data than we even need, unlimited texting and call, for a great price! We also got rebates and gift cards from signing up and buying phones there, so even our phones were a great deal! Everyone is always so helpful at the stores, and while there is sometimes a wait, it's worth it.

5 years ago

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Matthew “Matt” Riviere Lincolnton, GA

Bought a cricket phone, paid in full. Used it as a tablet for awhile. When I decided to add it as another phone line, found out cricket won't unlock it cause I waited longer than 6months after purchase. They refuse to unlock property i purchased and own. Asked to speak to supervisor, said it was there policy. Do not buy a phone here!!!

6 months ago

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Amanda George IL

I used cricket back in 2007 until about 2012 until their coverage went down hill. They don't seem to be able to keep up with other phone services. Customer service is decent.

7 months ago

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Misty Peoples MO

Love the price absolutely lowest monthly price out there and amazing coverage my family just loves cricket

8 months ago

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Dawn Hornbaker Roselle, IL

I hate cricket service never had internet service anywhere the only place I had internet service was in my house my calls were always being dropped Thank God I switched carriers couldn’t take anymore frustrations from cricket service, paid $60 a month for absolutely no service at all for 6 months

8 months ago

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Willey Ponce Daytona Beach, FL

Rude ...14 dollars over billed. They susspended my service. Never happened before. I got covid i cannot go in store to scan my new debit card. I am disabled and tried tallking to them. They refused to take payment over phone. So for that i have added fees. But guess what they suspended. My accoount and now took my payment. Ridiculous....between 1 and 2 daily phone wont let me go online...i wish i never went

9 months ago

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Ebony Bellamy Bethlehem, PA

I would never use cricket again I wouldn't recommend nobody to cricket your better off at metro then cricket. It don't matter how long you been with them if you pay your bill on time they add on extra money you make a bridge payment of 60 for 7 days you turn around and think your paying 30 more more why your paying 40 dollars more because it's 10 dollars to do bridge pay when they don't disclose that on the phone when you do it. And all they keep saying is we understand no yall don't if yall have a better phone company to go to go with them not CRICKET WIRELESS

10 months ago

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Maribel Lozoya TX

I hate the idea of having to even give it a star just to write a review this has been the most horrible experience I have ever had to deal with with any kind of song for phone service you can't pay your phone over the phone you can't pay it through the website you can can't get it paid speaking to somebody through customer service they're just as ignorant as the robotic trying to figure out how to help you I am so surprised that this has not been reported to the I just found out this morning that I have been paying for phone insurance but I don't know how long when I had specifically told them that I did not need any kind of insurance coverage today I walk into the Fredericksburg Texas store and I'm getting charged $70 instead of the $60 that I pay on my plan I asked the girl there why it's $70 and she said that it was because I have insurance I have never had to pay for insurance all of a sudden I walk into the store in my area and I'm getting charged $10 extra for something I have never been charged for like insurance coverage that I have never signed up for ever!!!..Better Business bureau needs to investigate cricket and if not cricket their employees as well they're hiring all kinds of criminals who are stealing your credit card information! Last year I had my credit card information stolen by cricket and or a employee of cricket or a third party that cricket shares our information with anyway they pretty much emptied my bank account ‼️

1 year ago

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Tom Klarner Green Bay, WI

I have been trying to get my cricket phone unlocked (meets requirements) for over 2 months. Have called over 13 times, and spent many hours trying to get this done and still not unlocked. They have opened multiple cases(C-9JWJA4, C-VGV22C), sent me a new phone and still can not unlock it. I have been a customer for over 6 years and this is the first time I have needed their service and it has been a complete failure on their end. They gave me a claim number for the new phone they sent me(10214622) and then tell me that this is an invalid number. I told them I can send you the email that you sent me with it on, but they can't get emails sent to them. This is your number you gave me, I didn't make it up. If you do need support, plan on many hours and calls before they will fix the problem. And in my case they never did. An unhappy customer of 6 years. Tom K

1 year ago

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Gina Donofrio

Cricket is growing in leaps and bounds. It is a reputable company that is standing the test of time. It's coverage is vast, with clear audio. One does not have to worry.

1 year ago

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Matt Harvey Minneapolis, MN

Service is slow. I use my phone for pretty much everything. I don't have wifi at my home. Internet connection is extremely slow. 80% of the time I am not able to load websites. Everything is massively delayed when internet works. It isn't my phone. I reset, switch from airplane mode and back. Monitor my memory storage. Clean cookies and saved data from my phone regularly. It isn't my phone. It's the carrier. I do not recommend cricket to anyone. They do absolutely nothing in customer service to help you. If towers go down in a area. They will deni it. Service is dangerously slow. Internet connection even with full bars in extremely slow. Often if you do connect it takes 5 plus minutes sometimes to get a website loaded. The service is crap. The plans are significantly cheaper and they offer great deals. But they do not follow through and the quality of service you get in those deals are crap. I have reached out to customer service several times. Each time they say it's my phone not the connection or service. Don't go with cricket. They are cheap but you don't get what you are paying for.

1 year ago

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Jnt_421 Bethel Park, PA

I purchased a cell phone online from Cricket. I was required to pay 3 months of phone service up front in order to get the phone at a discounted rate. I also added on $8 phone insurance. Towards the end of the 1st month and again towards the end of the 2nd month, I received an alert that if I did not pay, my service would be disconnected. There was never any explanation of why I was getting warnings for nonpayment when I had paid in advance. I received a message at the beginning of this month (June) that I owed $16. After looking into my account, there was no breakdown or explanation of what the $16 was for, but I made an assumption that it was for two months of phone insurance. I paid the $16 via Apple Pay and the payment shows on my Apple Pay account. However, the next day, my Cricket service was suspended. After speaking with 4 different reps, one of which was a manager, I was able to pay the $16 through the fourth rep and get my service restored around 3:15pm. I had to explain my situation 4 separate times, used my 15 minute break and 30 minute lunch on the phone with Cricket. They just repeated back EVERYTHING I said to them and the first two reps and manager I spoke with did not help AT ALL. Not only did they claim they did not receive my payment, but they were trying to charge me $5 reactivation fee and a $4 service fee on top of the $16. I feel like they went above and beyond to try to get every dollar they could from me. I have gone 15 hours without service today, even though I already paid for the whole month. If they are going to force a customer to pay for service up front, the additional features added on at the time of purchase should be included so that an $8 phone insurance fee doesn't get my $60 service disconnected. The extemely spotty service at times added on to today's issue has shown me that I made a HUGE mistake by switching to Cricket and I feel that this company is deceptive and a rip off!!

1 year ago

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Missy Wreck GA

I have been with Cricket for more than ten years but I am now looking for another service provider. Cricket offers no deals to their loyal existing customers but gives new customers great discounts on phones and service. I recently purchased the worst Cricket phone imaginable the ovation 2 and I've had nothing but problems since the purchase I went to purchase new phones for my family and none of the phones I wanted were in store due to Cricket trying to force the most expensive phones on customers and refusing to put the more affordable phones in store. I called several Cricket dealerships, including the one I went to, and all of the numbers are disconnected. I will not be spending any more of my hard earned dollars with cricket and I will be finding a new service provider before it's time to pay my bill again. Ridiculous

1 year ago

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IPayMyBills Gary, IN

I've had cricket for a long time. Just got off the phone with these people. They obviously outsource to India or some non-USA place. I recently had to do a bridge pay, something I'm not really familiar with. Yet do to an unforeseen circumstance had to find out about bridge pay and do that. Two days later I paid the remaining balance plus more, like I usually do. Yet, found out today my phone was off. I supposedly broke the bridge pay agreement. I asked this extremely clueless rep over and over again why this and why that. She could barely answer anything. I even added for her... simple math, yet she comes back with some figure that doesn't even add up. Supposedly the $15 you pay is supposed to go to your bill....NO! Only $10 goes to it. And yet the amount she said I owed....still in no way shape and form made any sense. So now I guess Cricket wireless has resulted in ripping off their customers. I need my phone. My phone is not for selfies and other superficial nonsense. This has truly ticked me off. Will blast them to everyone I know.

1 year ago

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Vickie Memphis, TN

I have a wireless internet device from Cricket. The service has been horrible for the past five months and now the unit can't open the internet at all. I took the unit to the Cricket store where I purchased it and was told I could send it for warranty repair and have it back in a week (therefore no internet for a week) or I could buy a new unit. I work from home so there was no choice, I bought the new unit and requested the warranty claim on the old unit. The store didn't bother to tell me I wouldn't get a warranty claim through if they sold me a new device. Not only was I charged for the new unit, I was charged a $25 "upgrade" fee. I paid $115 for replacing their broken device. After leaving their store without any help, spending hours on their chat line, and 3 calls to their service department, I finally got a call back after 3 hours. I couldn't get a claim processed because the new device I had to purchase this morning deactivated the old device and was not recognizable for warranty claim. After 30 minutes on the phone, I finally got a return authorization for the warranty claim. As soon as I get the warranty box back, I am returning the new device purchased this morning, demanding a full refund, and cancelling any and all services I have with Cricket (4 phones, 1 internet device). I have wasted an entire day and have received an unbelievable run around to get this device warrantied. This is not customer service - not by a long shot.

1 year ago

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Bjstarks

Cricket is horrible. They are rude and have terrible customer service. If you all to ask to speak to a supervisor they put you on indefinite hold. My mother changed her number due to too many spam calls and was told she would need to pay $15 on her next bill, she agreed, once they changed her number they called and said they were mistaken and she needed to pay the $15 up-front. She said she could not and was asked i she could lay within 24 hours. She agreed this was at 5:30p yet her phone was disconnected at midnight and she was charged a $47 reconnect fee. They refused to turn on her phone until after letting the phone ring for over an hour (NOT an exaggeration) before a supervisor picked up, after speaking with 5 people including at rep posing as a sup, we spoke to Marcus he apologized for the ordeal and got her phone reconnected. The next morning they disconnected her phone again. When I told the rep (Janes) the issue we had previously and that Marcus had helped us he said the phone was off because she needed an update to 4g and to go to cricket and get a new phone..I explained that her phone was working fine yesterday and this was ridiculous to which he responded "Then why don't you call Marcus!" and hung up on me I called back and asked to speak with a supervisor and rep(Vickie ) said sure then put me on hold without asking for any info and I was on hold for 1hour and 35 mins and no one ever answered. I am moving my mother's phone to my T-Mobile carrier. She is 70 years old and loves alone.. what a horrible experience and I now plan to tell everyone I possibly can what a horrible complaint Cricket is and that they should be out of business for trading period so badly. They will not last because you can't treat people so badly and expect to be successful.

1 year ago

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Katherine Zitzman Albany, NY

I tried a different service for a few weeks and went back to a Cricket store to transfer the phone number back to Cricket. He deactivated the number. I went to another Cricket store and they called Cricket and asked them to reactivate it. Cricket refused. I can't log into Facebook, Amazon, Google, Google drive and Gmail since I used that number for a safe login. I will post this on as many websites as I can to let people know how Cricket treats customers of several years. I will post this experience on social media wherever I can. I wish I could leave zero stars. If they still won't reactivate the number I will go to another carrier.

1 year ago

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yolanda encinias Tucson, AZ

My daughter bought me an iPhone from cricket in June and by August I was having trouble charging it. I called cricket and they said it was under warranty but I had to go through apple. Well through them they want to charge me almost $300 to fix it!! My daughter didn't even pay that much for the phone!! Needless to say I WON'T BE GETTING ANOTHER PHONE THROUGH THEM AMD I MIGHT EVEN SEITCH PHONE PROVIDERS!! I've been trying to get it fixed since August and they come out with that BS!! 3 different cricket stores told me that they should have just sent me a new replacement but of course apple didmt!! I guess business is so bad they have to take advantage of us!! SO SAD!!#

1 year ago

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Heath Clarkson

Last year i lost my phone . As a stop gap to keep connected I bought a cheap cricket phone with the intent to throw it away as soon as i could replace or find my phone. In between Time I bought a 100% unlocked and paid for phone. You could put any sim in it and it was golden. There were a couple of moments where the cricket phone was about to die as i was closing a deal. So i simply popped the sim in my unlocked phone until the cricket phone charged. Like I used to keep an older Samsung to use as a charger- switching batteries rather than sims but same basic principle. To make it short cricket used this as an excuse to sim lock my unlocked phone and refuse to unlock a phone that was never theirs to lock. I don’t see what they get out of this practice. Other than they have guaranteed that I’ll never be a customer again and that they will never get to use the phone they illegitimately locked. They tell me that policy dictates that they can’t unlock my phone because I don’t meet their criteria. I respond well itit wasn’t my policy that they should ever lock my phone that they lack the criteria to do so…so I’m not trying to hear their bs about policy. If they can lock it with out even the courtesy to ask , they can unlock it just as easily. #cricket=badbiz

2 years ago

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Don SC

My line was cancelled and they accused me of canceling my own ph. They claim that it was done from my number but refused to prove the evidence. We are on the EBB plan and the bill was paid before it was due. They said $15 would turn it back on but then it jumped to $25.00 and then $70. We have been loyal customers for a long time and we spent near 6 hours on the ph with customer service. Nothing was accomplished to resolve the issue. We will be switching providers. Very poor customer service and lack of knowledge on their part. STAY AWAY FROM THESE PEOPLE! DON'T WASTE YOUR TIME OR MONEY! IN THE END IT AIN'T WORTH IT!

2 years ago

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Concerned Customer Bayonne, NJ

I have a Samsung A10e which was released in 2019 (so still fairly new) and is compatible on 2,3 and 4G networks. With Crickets new "upgrade" I was told that as of 2/22/22 my phone would no longer work. But 2 weeks before that date, my phone was disconnected. I called customer service and I was advised that since my phone worked with 4G I would be ok. But then a couple days later I was shut off again. So again I called. I was told now Cricket will not be supporting my phone and I will need to get one of their phones or be disconnected. I told them I would switch but to please stop disconnecting me because I use my phone for business purposes and it was disrupting my business. I was told they noted it but again a couple days later I was shut off yet again. Same scenario same promise to not be shut off but again today, I was shut off. When I called this time, I asked to speak to a supervisor as the so called customer service woman was NOT helpful. I was put on hold and hung up on. I have been with Cricket for over 5 years and I'm very disappointed and frustrated that this is what it has come to. No help, no answers. I have to give up a phone I love and only had for 2 years just to stay on service. No thank you. I will be moving to a different carrier who lets me decide what kind of phone I get to have/ keep.

2 years ago

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Manuel L Houston, TX

I'm a customer of cricket for more than 10 years. After I've buying a new cellphone just 4 months ago, they say I have to buy a New one because the 5G, but if I go to other cellphone company, they will give me a free phone. It's crazy, maybe better take care about your loyalty customers and don't let they go. They don't care about it.

2 years ago

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Wendi Robishaw Anderson, IN

Horrible Customer Service Twice now I have had issues with my bill. After thinking it was resolved again spent a long period of time in a chat only to have the chat disconnected while waiting for the rep to respond and being told that I was not responding. This is kind of a small thing but if you are going to ask me my name, then spell it right when you try to provide 'personable' service later in the chat. If you can't spell my name the way I gave it to you, then don't address me by my name. Also some reps seem to have poor English skills. One rep thanked my for my comprehension??? this did not apply at to anything in the midst of the chat. Will be looking for a new cell service.

2 years ago

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Courtney Lee Dayton, OH

This company is a complete scam. Please save yourself the headache. I was with Boost Mobile for 15 years and left with get on a family plan with someone who nothing about Cricket Wireless art of scamming. WORST MISTAKE!!!! I can’t not wait until my 6months is over so I can go back home to Boost. This company will give you great deals going in but you better believe you will compensate them for everything you were giving. The have a bridge to pay program it’s A scam don’t do it. This company is NO Good !!!!! PLEASE don’t get a replacement phone with them that locks you in for 6 months or they keep the the phone lock so you can not take it to another provider. I don’t care if you originally had a phone that was brought over from another company. They lock it. DONT DO IT !!!! HBO Unlimited 5G Text 4 for 130.00 and Free Phone All Sounds Good Trust Me Let them keep it ALL you will pay for it ALL in the END!!!!!

2 years ago

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buggy crazy Clatskanie, OR

this company keeps hijacking my phone calls and harassing me with text messages and threats to cut my PAID FOR service because they are killing my phone soon and want me to buy a new one from them, needless to say even if they had a decent phone I wouldn't stay with them. I have wasted hours and had company reps promise they would stop the hijacking and it has not stopped. It is very difficult to make a call from where I live with my disabilities and I cannot afford to waste a call just to have them hijack it. UPDATE ; I went in person to close account and even their own employees cannot get thru to "customer service", it took a long time and was unable to close acct. had to settle for removing auto pay so now if they bill me again I will just sick the credit card company on them.

2 years ago Edited January 14, 2022

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Christina Cranshaw Needles, CA

Cricket has THE worst customer service Ive ever had the misfortune of dealing with. They dont listen to a word you say. I had a phone just recently that I purchased from Cricket that people couldnt hear me on unless speaker phone was on. So I paid the $75 deductible got a new phone and they told me the six months I had to stay with them in order for my phone to work on another carrier restarted. Ive been trying too get away from this company since the month I started service. No offense but no one speaks english that you can understand. Not one person that Ive ever dealt spoke english good enough to understand everything they said with out difficulty. The phone that I couldnt be heard on all of a sudden works perfect as soon as Cricket removed service from it and I used phone over wifi. Stay as far away as possible from this company. Thats my advice.

2 years ago

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Mary Kay Mehaffey Palatka, FL

While out of town we bought a hotspot unit from the local Cricket store. We were told we had 6 days to return it if not satisfied. Turns out, it didn't hold a charge or give us the internet connection we needed. We took it back in less than 24 hours. THAT's when they told us our refund would be $80 less than what they charged us because "we don't refund usage fees." Okay, but we couldn't use it because it didn't work. They gave us a "complaint phone number." For the next 4 days, we tried to get through. After extended wait periods, we'd finally get someone on the line and then get "disconnected" exactly after telling them our story. It happened 3 or 4 times. Finally I got someone who said she couldn't help, but she would get a supervisor or call me back. To "keep the line clear" because the call was forthcoming. No call. Next day, I powered through and finally got a supervisor who said "Cricket is a no refund company. Since your account was activated, we cannot give you a refund. And to set your expectations, no matter who you talk to, you will not get a refund." He also said their upper management do not have phones or email addresses!! Unbelievable! I wish I had checked the BBB before buying from them. It is FULL of complaints just like ours. My advice: Don't do business with them. I feel like I got scammed.

2 years ago

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__ Burleson, TX

Great prices and the AT&T network but terrible customer service assuming you can find customer service. Poor selection of phones but there are options to bring your own phone. It seems like the kind of company where there is extremely bad upper management that is uninterested in business at the customer level.

2 years ago

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Justin Egbert Twin Falls, ID

Totally Disappointed with this Cricket Wireless company, DO NOT USE THEM IF YOU DONT HAVE TOO. I've been a on time paying customer for 5 months, came up short for a whole months service so I did the bridge pay, long story short I was late to make the 2nd payment which is due 7 days later, my phones are shut off, for me to turn them back on they want the whole months service, bridge pay for (7 days) cost me 110$. for 7 days! My check came in late so was unable to pay the 90$ for the remainder of the month, they want 210$ for my phones to be turned back on. 15$ of which is a re activation fee. Called customer service and all I got from a manager was, it's our company policy. I feel ripped off having to pay them 100$ + for the same monthly service I pay at the sum of 190$. So I asked about getting the unlock codes for our phones, we paid 1,199.00 dollars × 2 plus taxes for 2 Samsung galaxy s20 pluses, I own these phones, they are my phones, they will not unlock them because ther (Company Policy) says the the phones have to be active for 6 months on crickets services. All of this is bad business. I paid full retail price for these phones, they are mine... not crickets. so I fined my self with out a phone for 2 weeks tell I get paid to pay there thieving hands, and yes when I pay them that 6th payment I will get my phones unlocked and go else where, I will not be charged 100+ $$$ for missing a payment by 5 hours.. this 100$ late charge costed them my business. I'm not an animal that can be thrown around, Cricket wirless get with today, treat people/Customers like you want to keep there business. This is my experience with Cricket Wirless..

2 years ago

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Loretta Ricker Wichita, KS

i like the coverage.it is good but their customer service is very bad.I had a phone for over 6 months.Then went in to the cricket store to upgrade to a better phone.They checked my account to see if i was eligible for a upgrade which i was.if it had not been 6 months they would have said not eligible for the good price i gave my older phone to a family member.Well cricket locked my older phone.which i paid for it is mine.They lied and said they will not unlock the older phone because it was only used 3 months.Flat out lie.Any way it should not matter.it is my phone.I paid for it.cricket says they are a no contract company.That is a lie then.Cricket has no right to keep my older phone locked.to try and force me to use their service for another person i gave the phone to.I have been with cricket for 10 years I should have already left.Their cusfomer service is bad.so if you buy a cricket phone.They will keep it locked.No contract should mean you can decide not to use their service.But they will keep your phone locked.Like illegal black mail it seems.Their are other better companies that do not act like this.At & T owns cricket.and i turned off my home phone because they put services on my home phone without permission all the time.Crooks and liars.Cricket should be ashamed of treating people mean.They should do the right thing and unlock my old phone.

2 years ago

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Mr. Glass Greenville, NC

I've been with cricket for a looooong time. I now have a Nokia phone and it is TRASH. I called 4 times in one day because of the freezing. I use my phone for work and because of it I'm losing money. I contacted c.s. and they followed the same script, reset and good bye. Got hung up twice because of their incompetence. This company does not care if your phone isn't working, they do care if you pay your bill. And if you don't they cut you off, but what if their service isn't working? Oh yeah they don't care but they still expect you to pay a bill on a service that doesn't work. I know you don't care cricket but I'm moving on. Signed, a no longer loyal customer. I'll give my money to a company who cares.

3 years ago

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Liz Colorado Springs, CO

Bought our phones years ago. iPhone 8+ and Android. No contact paid on time. Our phones were on auto pay. For some unknown reason the Android was removed. I called and was assured by rep that it would be fixed. The website makes it impossible to do this you’re self. Adding lines isn’t for fixing it. NO one ever told me you have to go to the store! I my husband started getting text messages a day or so to pay his bill. Last bill was due on 12-27-20 I sent payment and it sat so was charged $14.00 extra to reactivate his phone again! This happened 3 times! Cricket holds payment so service stops then you have to pay for reactivating. Decided to go elsewhere. Not one person ever told us if you’re phones are locked you can’t go elsewhere and have your # ported to use! Also informed that both our account numbers were incorrect at store and both employees stated, per corporate we are not allowed to give the numbers to you or unlock phones! Unbelievable! Employees said to call corporate office there in store and the rep said ‘Cricket refuses to unlock phones unless we pay for another month +activation fees. ‘ By now steam is coming out of my ears. I called spoke to a rep Maria demanded our account numbers she was very apologetic and stated the two employees at the Colorado Springs store on Academy wrong in everything they did and said.We meet the having service for at least 6 months. We are senior citizens on a fixed income. Daughter got me a Track phone so if any emergency can get help. My husband bought a new phone elsewhere with a carrier that doesn’t lock any of your devices. How does Cricket get away with this practice is beyond my understanding. DO NOT USE CRICKET EVER!!!. Companies like this should be put out of business or ever.

3 years ago

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Margie Marcial Phoenix, AZ

This morning I called CUSTOMER CARE due to the fact that they suspended my account, when I still had 5 service days left on my account. They mentioned to me that it was due to adding 30GB of Hot Spot data last night, when I did not. I actually called they automated line and added only 15GB of Hot Spot data and paid for it over the phone and was even given a confirmation number. Still, they wanted me to pay the full amount due on my account, which was my normal plan, plus pay for the additional hotspot they added to my account without my approval. The CSR claimed she could not do anything about it, so in order to cut my service back on, I had to be placed on their Bridge Pay and forced to pay half of my bill that was supposed to be due on the 26th. If this is how they trick people into paying for their mistakes, then it's not a good company to get involved with. They could have fixed their mistake, but chose not to. They'd rather make their customers pay additional services against their wishes by suspending their customers account and giving them no other option but to pay for their plan way before their bill is even due. They could have just had me pay for the 15GB of hotspot they added and reactivated my account since I had 5 service days left and my bill wasn't due until the 26th. Terrible phone provider, no different than Metro PCS. Will be switching providers due to how they treated this situation. Very shady, and not a trustworthy company to get involved with. Plus they sell your information, which you will get tons of spam calls/texts, which all they'll do is tell you to enter your phone number in some website to have it unlisted, which doesn't work whatsoever.

3 years ago

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Larry L Nielson Boise, ID

The price is reasonable and the service at there store was good - very helpful. You get monthly reminders before your monthly charge is taken out of your checking account which is helpful.

3 years ago

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Roxie Chapa Baton Rouge, LA

I switched my daughter & I from a more reputable company because Cricket offered significantly lower prices. I have friends & family that claimed they were good. Cricket offered a payment plan to purchase a new phone, which I did for my daughter. Within the first 2 weeks, we noticed that they had TERRIBLE coverage (calls were choppy, dropped calls, incredibly slow data). When I tried to move & take our numbers with us, they held a phone hostage since we weren't with them 6 months. I called & argued with Customer Service to let her phone go...to unlock her phone. I was told to "buy her a new phone". The phone was 2 months old, NEW phone, but Cricket has it locked. They suggested that I continue with her coverage. My daughter cannot use her new phone until January, when the 6 months are up & I have to call again to get it unlocked. I replied "And give you money for service that doesn't provide what it's supposed to?" I DO NOT RECOMMEND CRICKET WIRELESS!!! I'm surprised they are still in business!

3 years ago

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John ,

I decided to switch to Cricket on October 15, at 12:40pm. I've used Cricket in the past and never had any problems. They were a great company, low price, and descent enough data speeds. So, I didn't think anything of returning to them now. However, this time around, the data speeds were very slow at my home. I could hardly get anything done online and it was near impossible to get my computer to connect to the WIFI hotspot. I was disappointed, so I decided to switch again. Cricket has a 7 day return policy, so I didn't think it I'd have any trouble. I brought the phone back to the same location at about 12pm today, October 22. Correct me if I'm wrong, but a day is 24 hours. I should have until October 22, 12:40pm, right? Well, Cricket counts the full day I started service, even before I was actually with them. To me, that's just misleading and dishonest. I wish I had been able to switch away and return the phone before today, so there wouldn't be any question. It's sad because I went from simply a little dissatisfied with the speeds to completely against Cricket. I would have still recommended them to a friend and thought they were a great company. Now, I want nothing to do with them. That was a complete waste of nearly $100. By the way, they also have an activation fee of $25. I thought that was a little messed up. But, that's not the main issue I wanted to write this review for. I don't recommend Cricket Wireless.

3 years ago

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D. R Phoenix, AZ

My payment was scheduled for the 25th of the month. It was taken out 2 times. I call cricket and the person i spoke to started ticket on it and assured me i would definetly get my money back and any overdraft fee i could incur as well. Then hours later i get a call from Cricket telling me no they would not give me my money back, that they dont so refunds and all they would do was pit it toward next months bill. Now mind you i explained to them i am on a fixed SSI income and this would cause a chain event of all of my other bills now being late because once my ssi check is deposited it is automatically going to take out for the $50 i was overcharged and also a $30 overdraft fee. Their response was oh well nothing we can do we will not be giving your money back it will go on your next bill. I also explained to them that this will cause 6 of us in our household to drop our service with them and she didnt care because hey they already have my money. I advise you to think twice before going with Cricket because they will take your money and not care the harm it can cause. Especially with everything we are going theough with Covid 19. Cricket is doing nothing to help their customes during this time..

3 years ago

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Missy Charleston, IL

I have been with Cricket for several years and have no intention of changing anytime soon. The service is great in this small town in the midwest and the price can't be beat.

3 years ago

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Laura Powell Melbourne, FL

If you came to this page to check out Cricket & are thinking of transferring services. DO NOT DO IT. RUN!!! I had ATT for 18 years, switched to Cricket to save money a year ago. Dumbest thing I could have done. Service is subpar and phones do not last. After a year I was forced to upgrade and this issue began: A week of customer service nightmare: Fri - ordered new phone online Mon - phone delivered, attempted to activate online. Received a message to call Customer Service so I did. They couldn't activate it so a ticket was put in and "it'll be fixed within 24 hours" They tell me they'll call with an update, I point out my phone doesn't work & I can't be reached that way. They tell me to call in for updates. Tues - no phone, I call & my line was suspended. But they don't know why. At first they said it's because I owed them money (didn't/don't - autopay & bought the phone outright) then they tell me it's a glitch on their end & it'll be fixed in 24 hours (nevermind the first 24 hours) Again I'm told they'll call me with an update. We have the same discussion & I ask to be emailed updates. Wed - no phone, call & chat customer service. Still no fix but you guessed it, it'll be fixed within 24 hours (see a theme? I do too but it's okay because that goes out the window in a moment) Again I'm told they'll call me with an update. We have the same discussion & I ask to be emailed updates. (we have this same convo multiple times a day) Thurs - no phone. I chat customer service & it'll be fixed ASAP. Thurs night I call in & after quite a few rounds I'm told it'll be fixed in 4 - 7 business days. Yes, you read that right. FOUR TO SEVEN BUSINESS DAYS. I do not have a phone because of an issue on their side & I'm supposed to wait 4-7 business days after already waiting 3. This is all the first time they've changed it up from the "Fixed in 24 hours" I begin talking to Metro PCS about switching & what I need to do. Guess what? I can't transfer since my line is suspended. I get back on chat with Cricket & they cannot restore my old account ( I told them I don't care if the phone works, I just need whatever to transfer). I"m literally stuck with NO phone, a full monthly bill & nothing to show for it. AND I CAN'T LEAVE. I'm being held hostage. I also cannot take the phone I bought outright because I have not had it activated with Cricket for 6 months. So yeah, no contract but even if you buy your phone outright you don't own it for 6 months. The customer service is horrendous. If you get someone on the phone they're likely to accidentally disconnect you. I've had supervisors straight up hang up on me. I cannot call anyone other than customer service & go through the entire spiel of what's wrong to get an update on the ticket #. They haven't even offered me any kind of rebate or discount, just keep telling me they're sorry for the inconvenience. I WANT OUT. If you've stuck with me this long, please heed my warning and DO NOT sign up with Cricket. You will regret it.

3 years ago

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Tina Johnson Sylacauga, AL

I have been a cricket member since the day they opened in Sylacauga, Al. I have had some bad and good experiences but this one is the worse that I have had to deal with with any company. IS MY PRIVACY, the Sylacauga location has violated everything about my privacy. I reported a phone lost/stolen on my account, and then someone went down to the Sylacauga store and the girl in there over rided my pin code on a lost/stolen line, let them reopen a new line in there name, they changed my pin code, the thing also is that i am still paying on the phone through progressive, cricket couldn't turn the phone off that the person took off my account due to they had a pin code on the account, but i said my account had a pin on it. The phone number was still the same number, Cricket has violated my privacy. And i am going to seek attorney advice and i have gave the Sylacauga store over a week to handle this but they have not.

3 years ago

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Patricia

They have all types of cell phones for sale and one flat monthly payment. No hidden charges.They can improve by making sure all their sale people know what they are talking about.

3 years ago

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Mindy Sheldon Manchaca, TX

I've been with Cricket several years. I like the flat pricing and the fact they have a lot of brick & mortar stores. I don't think they could do anything to improve.

3 years ago

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Michael , MO

Idk why you guys are not willing to be a little more lenient with due dates with everything going on. People are NOT just being "laid off" for a few weeks, we are loosing our jobs fully and companies are just calling it laid off so they don't have to pay unemployment for people. All I asked for was 2 more days to get my last check from my job that decided to let go of my entire department and even though I found a new job I of course won't get that first check for 2-3 weeks. You have really shown how much you care about your customers and it's pathetic and you guys should be ashamed of yourself. Everyone knows you are a low income phone service provider and most of your customers are considered "essential" workers so we obviously don't have loads of cash sitting around and during a pandemic you'd think you guys would offer a little more assistance for your customers. Sense my phone hardly works anyway, instead of staying with you guys when I get my check tomorrow night I will be switching providers. Good luck in your poor endeavors

3 years ago

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Mary Davis Lake Havasu City, AZ

I have been a cricket wireless customer for 6 years. I was furious this morning when I woke up to a suspended account. I paid my bill early and had no reason to be suspended. When I called customer service to find out why I was informed that by adding a hotspot I was due to pay an additional fee because due to a glitch I had been given the hot spot 2 days early. I tried to find out how their glitch was my fault and they continued to say they understood but I owed the fee and a reactivation fee. Tell me how was it my fault their app glitched and why was I being penalized for it. I went through 4 people and was disconnected 2 times with no call back. They continued to tell me the only fix they had was to charge me the reactivation fee. They screwed up and I was charged for it. Unfortunately due to it being a family plan and my family traveling at the moment and needing to have service I had to pay. However I am now researching other phone services and have to say that if you plan on signing up for Cricket Wireless DONT!!!!!!! They take from the consumer and could care less. They offer no help and except for their robotic repeated sentence of "I understand" and they truly don't care.

4 years ago