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Consumer Cellular

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510 User Reviews

6.2

Overall Score

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David Milwaukee, WI

Money hungry company that preferred to lose a long time customer over $4.65. On top of it they have an automatic upgrade system which causes your bill to go up without your consent. Customer service people usually sounded very nice till after I paid my last bill and they overcharge me with no solution to the problem. Never again.

2 years ago

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Samuel L Upchurch Marble Hill, MO

Consumer Cellular sucks you in with there 30 day free trial then make it near to impossible to cancel. Called to cancel waited 30 minutes then gave up. They are quick to talk to you when signing up but you can't get anyone to talk to you when you want to cancel.

2 years ago

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Screwed over Marceline, MO

My dad had it. They increased his bill for no reason with no use on his phone for two months then when he canceled and asked the Neal B. Customer service was anything but customer service. He was a jerk and tried to talk down to him.

2 years ago

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June Pittsburgh, PA

Bought an unlimited plan with data and texting. They took weeks to turn both on. I could get calls but nothing else. Had to contact them 6 times. Now asking for a credit for lack of service. Kept being told that I had to wait for the monthly billing period to end to get a credit. They already deducted from my bank for the payment though.

2 years ago

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Roxy West Sacramento, CA

You cannot send photos with texts without using your data. Also, it turns every text message into a multimedia message, for which you have to use data. The customer service rep told me I can't use wifi for these--I must use data. Lots of times I can't get a connection. I thought ATT was bad, but I've actually found a carrier that's far worse.

2 years ago

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Gary Welch

Good coverage area. Not locked into a contrac and you can adjust your plan at anytime without extra cost.

3 years ago

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john a williams Rocklin, CA

they do everything well. It is sometimes difficult to reach someone but they have a lot of senior customers like me so i can understand.

3 years ago

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MICHAEL MILBURN

Because they are the best in the field, great customer service, excellent tech dept of you have pproblems.

3 years ago

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Carol Schwenksville, PA

price service and seldom do I have any issues with reception they are the best cell company I ever had

9 months ago

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Phillip Scott Tuscola, TX

Great service,great connectivity, inexpensive for someone who only uses phone when absolutely needed.

11 months ago

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Patricia Ferguson

I have nothing but good things to say about Consumer Cellular. No complaints for sure.

1 year ago

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Val Sigmon

Consumer Cellular is a fantastic cell company. They are cheap and their service is outstanding.

1 year ago

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Glen Olinger Street, MD

Simply the best! They have provided additional benefits on a few occasions at no additional cost.

1 year ago

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Sandra (Sandy) Rosso

I'm a senior and like the ease of use of their flip-phone. It is very uncomplicated.

1 year ago

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Me Lakeland, FL

Phone almost always has no service. Constantly get disconnected at home. No service almost everywhere I go stuck with them for 6 months because they will not release phone so I can bring to another carrier

1 year ago

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Smiley Nashville, TN

All good. One bad encounter with a phone rep. Not bad for three years of otherwise problem-free service.

1 year ago

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Harry Davis Ashland, VA

The new model Doro is completely unusable. A total piece of junk. I have already purchased a new phone, NOT CONSUMER CELLULAR. They should be ashamed.

1 year ago

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GLORIA C WILLIAMSON

New Customer If I really had a choice it would be no stars. Waiting to get my service on; switching from t-mobile. I hope it get better then what I'm going threw right now.(Not Happy)

2 years ago

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Linda finley Riverside, CA

really great company they give us senior great prices and your bill never does change.

2 years ago

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John

service/price- fair if you exceed set limits. They need to do much more limiting of unwanted ads.

2 years ago

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Tweeders2011 Goose Creek, SC

Great service at a great price with excellent customer service. They do not need improvement.

2 years ago

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innkeeper Galway, NY

Great customer service, great price point, great coverage. What more could an old lady ask for?

2 years ago

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Gemini33 Eugene, OR

Easy to use, economical, notice if you are going over service serve you are paying for

2 years ago

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Ronald Olson

Excellent company in EVERY respect. Quality products, superb support at user-friendly prices

2 years ago

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Joe Livingston Hixson, TN

I was billed $60 for my free trial. I attempt to attach a copy of the bill, no provision in this site. CC may not lie to all, they clearly and unabashedly lied to me! Joe Livingston

2 years ago

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Tim W Kwolek Castleton, VT

TERRIBLE !! Customer service / product service. They sell obsolete phones and then do NOT warranty them, so you must buy a new one every 6 months in order for them to work properly!

2 years ago

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Jutta Rawcliffe

They are very helpful and their customer service is excellent. Their phone is very slow to come on.

2 years ago

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lil roberts Brentwood, NY

up until now they have been excellent for the price. BUT TODAY 12/06/18 you cant get through online or their telephone number. Are they going out of business and not telling anyone.

2 years ago

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Judie Krauklis Sun City West, AZ

Love their personal service. Would like them to be able to discount the price of their IPhone's.

2 years ago

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Gregg Lee San Clemente, CA

Bought two Doro phones for my parents and the service from Consumer Cellular has been outstanding!

2 years ago

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Andree Houston, TX

Just switched from AT&T. At home, have only 1-1/2 bars. Called and was told several cell towers were out in my area, which was a canned speech and a lie. I will be cancelling this service.

2 years ago

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Glenna Berkey, OH

When I am at home, there is only one small bar for signal. It is very weak. Also some say they sent me a message and no message shows up.

2 years ago

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AJ Niceville, FL

Terrible data in Northwest Florida. I switched from Cricket to Consumer, terrible mistake. Calling and texting is great but data is almost non existent. I have to be close to wifi to get any of my apps to work.

2 years ago

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Maricaye Mowdy Clovis, CA

Reasonable rates and good service. No dropped calls. Good rate for Apple I phone.

3 years ago

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Marcia Walhalla, SC

My payments per month is only 26.00 and their customer service is very good when you need them.

3 years ago

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William T. Newby

They are the best I have ever been with as far as price, service, cover range and customer support.

3 years ago

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Robert Salomone

Very competitive pricing, reliable - no dropped calls and great customer service.

3 years ago

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Thomas Law

No contracts. Adjustable pricing plans. Great Technical Support and wonderful customer service.

3 years ago

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Richard Ayres

US based company with absolutely outstanding service at a great price. Enough said.

3 years ago

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Coach Carnes San Diego, CA

The price is great. We have had AT&T and Direct Mobile and Consumer Cellular is just as good.

11 months ago

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Evita James King, NC

I love this company. The monthly rate is SO affordable compared to other cell phone providers.

11 months ago

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TJ Kansas City, MO

Love Consumer Cellular. Great customer service. Unlimited talk and text and 2 gigs. of data for $20.00. Amazing.

1 year ago

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Maria Harrisburg, PA

Is the best company I ever used. It’s fast. Cheap, easy to used. I like it. I used this for about 2 years.

1 year ago

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terryjamison Madison, MS

Have my phone service with cellular for more than 20 years wouldn’t never change my service it’s great

1 year ago

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Gruber Boca Raton, FL

very reliable, dependable, cost efficient, staff is very knowledgeable

1 year ago

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George V. Corinaldi, Jr. Potomac, MD

Excellent ,really excellent service at a very reasonable cost!!

1 year ago

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Nancy Anniston, AL

Have been a happy customer for many years. Happy with products and services.

1 year ago

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G. Thomas Murrysville, PA

Service has been excellent at 1/2 of what I paid our previous provider,

1 year ago

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James Graves Redding, CA

The service is good, the cost for that service is the best I've ever had.

1 year ago

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Donald

Always helpful. Usually no waiting when calling customer service

1 year ago

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