Nova Warranty

Name: Nova Warranty
Rating: 4.9

4.9

star star star star star

62 User Reviews

8.0

Overall Score

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4.9

star star star star star

62 User Reviews

8.0

Overall Score

Compare

The Good

The Bad

Bottom Line

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Company Details

Time in Business

15 Years

Company Headquarters

300 Delaware Ave. Wilmington, DE 19801

Number of Reviews 62

info Source of Information

LAST UPDATED: November 5th, 2024

Nova Warranty offers breakdown and mechanical coverage for exotic, daily drivers, luxury, and supercars.

The company’s Powertrain and Superior plans offer comprehensive coverage covering your vehicle’s engine, transmission, electrical components, brakes, etc. However, Nova Warranty plans also cover rental cars, locksmiths, and 24-hour roadside towing or assistance.

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The Good

Live Customer Support
Accepted at Dealerships and ASE Repair Facilities
Cancel Anytime

Live Customer Support

Nova Warranty takes great pride in providing clients with exceptional customer service. The company offers live customer support to answer any questions or concerns you may have about your policy.

Accepted at Dealerships and ASE Repair Facilities

Nova Warranty is accepted at all dealerships and ASE repair facilities.

The National Institute for Automotive Service Excellence (ASE) is an independent, non-profit organization that strives to improve the quality of vehicle repair services through testing and certifying automotive professionals. When going to an ASE repair shop, you can expect the technicians to be fully trained and certified to fix just about any problem with your vehicle.

Cancel Anytime

Nova Warranty allows its clients to cancel their policies at any time. You could get a prorated refund if you decide to cancel before your policy term ends. However, if you choose to cancel within 30 days of signing up, you may be entitled to a full refund.

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The Bad

Must Call for Questions

Must Call for Questions

Nova Warranty’s live support benefits consumers by allowing them to chat with a specialist about any questions or concerns about their coverage or policy.

However, the only way to contact a specialist is by phone. While that isn’t a dealbreaker for most people, it isn’t always the most convenient solution, and we’d like to see Nova Warranty offer additional options. It would be nice to see Nova Warranty provide a live chat solution. That way, if calling isn’t an option, clients can type in their concerns and get an answer via chat box.

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The Bottom Line

Nova Warranty appears to be a reliable and trustworthy solution for a car warranty. The company specializes in luxury, exotic, and supercars but offers fairly comprehensive coverage for daily drivers.

The company strives to provide clients with exceptional customer service and offers live customer support. This allows consumers to talk with real people and ask questions regarding their coverage or policy anytime.

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User Reviews

Star Rating

4.9

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62 Reviews

Review Breakdown

5 grade

95%

4 grade

3 grade

2 grade

1 grade

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phillip w

haven't even had a chance to use there services, I had the shop call the nova and tell them about the repairs i needed a motor mount and a head light. the rep at nova told the service advisor that they don't cover headlights and since the motor mounts witch is a covered item is under the same claim the whole claim is denied. this is an answer of a company that only takes money and doesn't give it. i already have notified the Attorney General office and the department of insurance and they are working on taking this company down seems like they already have many complaints with other customers of there's. FYI i asked for a refund about 2 weeks ago and still haven't gotten anything.

23 hours ago

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Gary Broome

Lucas is extremely easy to work with. Highly recommend. First time i have purchsed an extended warranty online. Hopefully they will be easy to work with if i have any problems.

1 week ago

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Carl Schreck

Our cars factory warranty was expiring, so I researched many different extended automobile warrantee companies and am very glad that I discovered Nova. I worked extensively with the very patient Mr. John B. who not only answered all my questions, he alleviated any fears that I had, and also convinced me that I am being provided the best possible coverage at the best price. I was in the customer service and satisfaction business for many years and I know top notch customer service and satisfaction when I see it. Mr. B. is absolutely the best I have dealt with in those categories ! Thank you John, and Nova, for the great experience and peace of mind that we will have going down the road !

2 months ago

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Stan Sorenson

It covered my needs and Jason H was very helpful, informative and answered all our questions about our options for the various coverage plans. He gave us all the applicable discounts, explained the payments, and when it becomes active.

1 month ago

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John Heartbroke

Lucas was the best representative I spoke with after inquiring with over 10 different companies and he made sure that I had an excellent experience with getting an extended car warranty on my newly purchased vehicle ! Not only does nova out perform all the competition, they also offer better/ more coverage for less than any other extended car warranty company! I feel safe and I feel like I am in good hands !! Thank you Lucas for your excellent customer service I couldn’t be more happy and relieved that I am fully covered in the event of any unfortunate event!!!

3 months ago

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genevieve castro

John B. was very helpful in answering any questions I had. The process was very comforting because of his help. Also being patient with my work schedule to make sure I was well informed and happy with my policy! Very excited to be a policy holder with Nova Warranty.

2 months ago

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Kurt

John B. was the greatest. I Looked at 4 other companies yours offers d the best deal and where the others kept contacting me with a pressured sales pitch John gave me the information that I wanted and Let me make my decision without feeling forced into it. If I klnow of anyone that is looking for an auto warranty I will definitely give them John's number. Thank you.

4 months ago

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joseph chiczewski

THE SERVICE AND SPEED WAS WELL BEYOND NORMAL IT WAS DOWN RIGHT EXCELLENT ! JOHN AND EMILY WERE DID A WONDERFUL JOB PROCESSING MY CLAIM. THE PROCESS WAS EASY AND FAST. I PERSONELLY THANK THEM FOR THERE EFFORTS. THE CAR I HAD THE REPAIR DONE TO WAS A BENTLEY. THE BENTLEY THE BENTLEY DEALER , SERVICE MANAGER ALSO COMMENT TO ME HOW EASY AND WELL AND SPEEDY THE PROCESS WAS HANDLED. I MUST SAY I AM GLAD I CHOOSE NOVA WARRATY. I HAD MANY CHOICES I DID MY RESEARCH AND MADE THE RIGHT CHOICE. THANK YOU JOHN AND EMILY 5 BIG STARS FOR YOU GUYS! JOSEPH CHICZEWSKI HAPPY NOVA CUSTOMER.

8 months ago

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mary

I had a policy with them almost about a year ago, they denied my claim. it was a bad experience but i learned my lesson

4 days ago

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Chris Butler

Lucas M. is detailed, professional and competitive with other warranty companies. He seemed honest and I think provided me a comprehensive plan to protect my Land Rover. Thank you Nova!

4 months ago

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Frederick I Jones

I would like to thank Mr. Miller for his attention to detail explaining my new vehicle warranty. He was knowledgeable and professional and extremely nice threw this whole process. He broke down different options as far as payment which made me make up my mind towards getting my vehicle warranty.

4 months ago

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Kimberly Rogers

Just bought my extended warranty from John B. at Nova, he was very professional and pleasant. I was given the coverage and cost hassle free ( no pressure.) Thank you Nova and John B. for giving me peace of mind knowing that my vehicle is covered.

5 months ago

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David Bancroft

Mr. John B. has been professional in all interactions over the last several phone calls. He is a great listener and provides answers that are clear and specific to the issue at hand. Mr. B. worked very hard for me and got me a plan that works for me with regards to coverage and pricing. Simply put, Mr. B. is an Asset to the Nova organization.

6 months ago

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Genefk

Lucas gave me the information I asked for and did not pressure me. When I had a death in the family he also gave me a few weeks to deal with it, as I asked and did not pester me with repeated followups. He met or exceeded all of my expectations.

7 months ago

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Dale Cain

I had reservations about my transaction and purchasing a car warranty insurance over the phone from a stranger. My representative was very patient with me, he reviewed things at least three times until I understood what was being proposed to me. I like that the person provided his full name, email address, and direct telephone number. Many times a person has all of your personal information and the only thing you have is their first name. I am satisfied with the front end of my purchase.

7 months ago

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Black Butterfly

Jason H. handle all of questions and address all of my concerns regarding the coverage and price of my home owner policy. Thank you for taking the time to get me the best possible policy to matchup my needs.

5 months ago

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JLV

Lucas was outstanding. Very professional, knowledgeable, courteous and none of the hard-sell nonsense. He represents Nova well. Due to my contact with him I will certainly refer business to you at every opportunity.

6 months ago

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Barb Tirrell

Jason is a very patient/understanding man. I was impressed and happy to work with him. I do hope I never need to use your services, but I am glad to have you available. Thank you!

6 months ago

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Frank Sanders

Representative did a very good job of explaining benefits, Lucas made us feel valued as a client! I would definitely recommend Lucas and Nova for your extended warranty needs?

7 months ago Edited March 27, 2024

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Pedro C. Paulino Port Orchard, WA

Jason H deserves a 5 star for the service he provided. Jason fully explained and provided different warranty coverage for each car and 2 cars cost. Based on the cost option, I decided to get coverage for 2 vehicles

7 months ago

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Nicole Daye Houston, TX

My interaction with Lucas was phenomenal. He was kind, patient, and very thorough. He explained everything to me probably four different times and ways, but never made me feel like I was wasting his time. I wish all customer service experiences were this positive. Thanks Lucas!

9 months ago

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John Sims Jacksonville, FL

Great Experience! Lucas M was courteous and professional. He answered all of my questions and concerns and even made me aware of some benefits and discounts for which I did not even inquire. It was a pleasure to know that excellent customer service can still be had in this modern, automated age! J

9 months ago

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TedZ

The 30 waiting period, but I under why. There are honest people.

1 month ago

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Tim Puyallup, WA

Lucas M, Nova Account Representative, was extremely helpful during the startup process. He did an excellent job of clarifying my curiosities and thoroughly explained my options. I was impressed by his level of professionalism and look forward to a long-term relationship with Nova.

7 months ago

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Timothy Lee

Lucas was very helpful. He worked very hard to help us get the Insurance we needed at the price we can afford. He is a great asset to your company.

5 months ago

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PAOLO CAPRETTA Aliso Viejo, CA

The insurance covered my whole claim on a timely manner. Emily A, who handled my claim was very efficient and professional and got my claim approved very fast

8 months ago

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#DOS UNCHAINED Boiling Springs, SC

Lucas was very helpful and informative about the Nova Warranty, he made me feel comfortable about the decision I made with this car warranty company. Thank you, Terrence

8 months ago

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Vincent Salino

I loved my experience with the sales representative. He was very polite and took his time to explain everything to me. I am hard of hearing and told him that and he was very patient with me.

11 months ago

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mark couture

Good deal, knowledgeable, good coverage and price.

1 month ago

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Brian Dobens

Lucas m. was great he help me very thing the warranty covered and very thing they don't cover.he was great in helping known everything that I needed to know about my coverage.which was great! thanks you for very thing

6 months ago

star star star star star

Lucas M. was terrific provided the warranty I needed for the duration of my car note for 7 years. I am happy to be working with Nova and him for my auto warranty needs. Thank you so much!

6 months ago

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Logan4549

The purchase of the warranty was extremely easy and thr coverage was explained in detail. John B did an amazing job and is the reason why I decided to go with Nova over a competitor.

7 months ago

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Dianne Engle Mansfield, OH

My representative was very helpful and explained everything until I understood. She took care of the details of opting out of my pending new plan with another company. Very easy.

8 months ago

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Mason Jackson

Nova Warranty offered me a very happy experience. The price was fair, the service was amazing, and they paid my claim in no time! I personally dealt with Randy, he was very respectful and showed that he actually cared for me. Thank You Randy & Nova Warranty!

1 year ago

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Lynn

Lucas M was honest, transparent and trustworthy. He answered all my questions in a forthright manner and knew his business.

7 months ago

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Tina lewis

Lucas was Amazing from start to finish, I had to get off the line a few times. It he was there and finished the contract. Very thorough and went above and beyond.

9 months ago

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jawneebee@msn.com

Jason did a great job of explaining the available plans as well as their costs. He also applied discounts for being a veteran, a senior and a AAA member.

6 months ago

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James Johnson Beauharnois, QC

Loved the service provided from Nova Warranty! I think I really did find the dream company. They keep their word unlike other companies. Covered my claim and was so professional.

1 year ago

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M Hughes New York, NY

Nova Warranty is an excellent company. They paid out my claim very promptly. Paid it in full as well along with paying for my rental car and towing. Thank you for your incredible service!

1 year ago

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Jackson Leffit

Nova did an excellent job getting my claim paid out. My Aston Martin had a check engine light the other day, Turns out it was a drive axle malfunction which Nova covered in a very fast manner. Thank you very much!

1 year ago

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James Dryer

Lucas M was extremely Knowledgeable and helpful in this transaction. A++

3 months ago

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Laurel

Knowledgeable and honest. Good interaction.Good customer service. Seems a value for money deal.

4 months ago

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GERALD WAYNE LA RUE

Agent was helpful and friendly, taking time to explain everything and answering all my questions.

5 months ago

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Vijay Kumar Karidhi

I like the way John explained the options and the way he clarified the questions.

5 months ago

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Dylan Paul Plano, TX

Lisa in claims is an asset to this company she pushed and approved my claim within hours! Thank you Lisa

7 months ago

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Ata Darabnia

John was very attentive and responsive. He was able to answer all my questions and provided a reasonable rate.

5 months ago

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Michael Barone

John B. was easy to deal with and willing to offer options!!

5 months ago

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Allison West

Your representative did a great job. I’m just not ready at this time.

5 months ago

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joe

lucas was very informative and friendly. was very helpful also got a better what was covered.

7 months ago

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Stretched911

Nova Warranty has the best coverage of over 120k cars than any I've seen

7 months ago Edited April 18, 2024