Name: Nova Warranty
Rating: 5.0

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Dale Cain

I had reservations about my transaction and purchasing a car warranty insurance over the phone from a stranger. My representative was very patient with me, he reviewed things at least three times until I understood what was being proposed to me. I like that the person provided his full name, email address, and direct telephone number. Many times a person has all of your personal information and the only thing you have is their first name. I am satisfied with the front end of my purchase.

2 years ago

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Nana

Very communicative in explaining the coverage. Coverage is superior than what dealer was offering at a better price. Very positive and energetic even at the end of a long day.

1 year ago

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Mike Bianco

I liked the coverage, although the policy did not cover all of my issues. I am disappointed about this. Lisa in customer service did a great job, but my auto service center had to keep waiting for call backs, each time they had to contact Nova. They had to contact Nova more than once during the process.

1 year ago

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leslie bay

Lucas was very professional and courteous. He answered all my questions and every time I had to call him and get him to call me back he always called back promptly. Thanks so much !

1 year ago

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Robert Furbush

I enjoyed talking to Lucas. He went over in detail every part of the warranty company’s information. he made my decision to use nova very easy and I would recommend this company to all my friends, again thank you Lucas.

1 year ago

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Gary Broome

Lucas is extremely easy to work with. Highly recommend. First time i have purchsed an extended warranty online. Hopefully they will be easy to work with if i have any problems.

1 year ago

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Chris Butler

Lucas M. is detailed, professional and competitive with other warranty companies. He seemed honest and I think provided me a comprehensive plan to protect my Land Rover. Thank you Nova!

1 year ago

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Frederick I Jones

I would like to thank Mr. Miller for his attention to detail explaining my new vehicle warranty. He was knowledgeable and professional and extremely nice threw this whole process. He broke down different options as far as payment which made me make up my mind towards getting my vehicle warranty.

2 years ago

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Black Butterfly

Jason H. handle all of questions and address all of my concerns regarding the coverage and price of my home owner policy. Thank you for taking the time to get me the best possible policy to matchup my needs.

2 years ago

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JLV

Lucas was outstanding. Very professional, knowledgeable, courteous and none of the hard-sell nonsense. He represents Nova well. Due to my contact with him I will certainly refer business to you at every opportunity.

2 years ago

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Barb Tirrell

Jason is a very patient/understanding man. I was impressed and happy to work with him. I do hope I never need to use your services, but I am glad to have you available. Thank you!

2 years ago

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Frank Sanders

Representative did a very good job of explaining benefits, Lucas made us feel valued as a client! I would definitely recommend Lucas and Nova for your extended warranty needs?

2 years ago Edited March 27, 2024

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Pedro C. Paulino Port Orchard, WA

Jason H deserves a 5 star for the service he provided. Jason fully explained and provided different warranty coverage for each car and 2 cars cost. Based on the cost option, I decided to get coverage for 2 vehicles

2 years ago

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Vincent Salino

I loved my experience with the sales representative. He was very polite and took his time to explain everything to me. I am hard of hearing and told him that and he was very patient with me.

2 years ago

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James Johnson Beauharnois, QC

Loved the service provided from Nova Warranty! I think I really did find the dream company. They keep their word unlike other companies. Covered my claim and was so professional.

3 years ago

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M Hughes New York, NY

Nova Warranty is an excellent company. They paid out my claim very promptly. Paid it in full as well along with paying for my rental car and towing. Thank you for your incredible service!

3 years ago

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Jackson Leffit

Nova did an excellent job getting my claim paid out. My Aston Martin had a check engine light the other day, Turns out it was a drive axle malfunction which Nova covered in a very fast manner. Thank you very much!

3 years ago

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christopher e Buck

right to point and up front thank you Jason Hunt

2 months ago

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Vincent Niedzielski

Agent was very helpful and knowledgeable

2 months ago

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Marie McDonough

Jason was very knowledgeable of your warranty program. We discussed the advantages of your program at length. I had signed up with CarShield just 2 days ago, but was advised against it, so I continued my search and decided on Nova. Your offerings beat the competition. Cancelling CarShield was quite a chore!

1 year ago

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Cori Templin

Lucas was AMAZING!!! He took his time to go through all of the options available and get me the best price. I really appreciate his patience and look very forward to working with him over the next 5 years. THANK YOU LUCAS! I can tell you take pride in what you do.

1 year ago

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Nelson Evans

Nova came highly rated to me and I understand why, after dealing with them. Nick was very helpful and professional. He listened to me, answered all of my questions and gave me the information that I needed. He followed up promptly and we were able to get my policy in place. The plan is very comprehensive and just what I was looking for.

1 year ago

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genevieve castro

John B. was very helpful in answering any questions I had. The process was very comforting because of his help. Also being patient with my work schedule to make sure I was well informed and happy with my policy! Very excited to be a policy holder with Nova Warranty.

1 year ago

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Tim Puyallup, WA

Lucas M, Nova Account Representative, was extremely helpful during the startup process. He did an excellent job of clarifying my curiosities and thoroughly explained my options. I was impressed by his level of professionalism and look forward to a long-term relationship with Nova.

2 years ago

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Hannah Foster

Great experience with my recent claim! James was fantastic to work with super helpful and efficient. Payment was processed quickly, really impressed!

11 months ago

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Gary Armbrister

Nick was great and very knowledgeable. Can't evaluate other areas or make a recommendation until I experience your performance on claims and service. Tkx, Gary A.

1 year ago

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Larry Davis

Mr. Miller was knowledgeable, and very polite. He was a pleasure to talk with and understanding about what I wanted and the whole process was comfortable.

1 year ago

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Philip Wade

Nick, Was very knowledgeable about the products and services offered by Nova! He was thorough and nice to talk to and deal with. I felt good about the choice.

1 year ago

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Lou Ann Proctor

Lucas was a wonderful representative. He walked me through the process and was so patient and kind! I wish all customer service for companies were like this experience!!

1 year ago

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Charles Marshall Stockton

Lucas M did a great job. He was honest, transparent and efficient. He worked hard to get me the best deal and customize my warranty to my specific needs

1 year ago

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phillip w

haven't even had a chance to use there services, I had the shop call the nova and tell them about the repairs i needed a motor mount and a head light. the rep at nova told the service advisor that they don't cover headlights and since the motor mounts witch is a covered item is under the same claim the whole claim is denied. this is an answer of a company that only takes money and doesn't give it. i already have notified the Attorney General office and the department of insurance and they are working on taking this company down seems like they already have many complaints with other customers of there's. FYI i asked for a refund about 2 weeks ago and still haven't gotten anything.

1 year ago

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PAOLO CAPRETTA Aliso Viejo, CA

The insurance covered my whole claim on a timely manner. Emily A, who handled my claim was very efficient and professional and got my claim approved very fast

2 years ago

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#DOS UNCHAINED Boiling Springs, SC

Lucas was very helpful and informative about the Nova Warranty, he made me feel comfortable about the decision I made with this car warranty company. Thank you, Terrence

2 years ago

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Tina lewis

Lucas was Amazing from start to finish, I had to get off the line a few times. It he was there and finished the contract. Very thorough and went above and beyond.

2 years ago

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Jodi Harcum-Edel

Excellent experience. Thankful to have come across this company. Lucas is an amazing representative for NOVA. He was professional, informative, helpful, kind and got us the best deal. Highly recommend

1 year ago

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Brian Dobens

Lucas m. was great he help me very thing the warranty covered and very thing they don't cover.he was great in helping known everything that I needed to know about my coverage.which was great! thanks you for very thing

2 years ago

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MC

Lucas M. was terrific provided the warranty I needed for the duration of my car note for 7 years. I am happy to be working with Nova and him for my auto warranty needs. Thank you so much!

2 years ago

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Logan4549

The purchase of the warranty was extremely easy and thr coverage was explained in detail. John B did an amazing job and is the reason why I decided to go with Nova over a competitor.

2 years ago

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Dianne Engle Mansfield, OH

My representative was very helpful and explained everything until I understood. She took care of the details of opting out of my pending new plan with another company. Very easy.

2 years ago

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Gay Townsend

Mr. Miller explained everything very very well completely five stars and if possible 10

7 months ago

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Bills

Lucas M who was my account representative was phenomenal and helped me get a great deal!! Highly recommend

9 months ago Edited September 24, 2025

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irene keniry

Lucas M the representative I talked to was professional and just a pleasure to deal with. Left no question unanswered.

10 months ago

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Maggie Titusville, Florida

Michael was very professional, nice, helpful and friendly. He answered all my questions and made me feel like I did right choices new warranty.

4 weeks ago

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Timothy Lee

Lucas was very helpful. He worked very hard to help us get the Insurance we needed at the price we can afford. He is a great asset to your company.

2 years ago

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Lynn

Lucas M was honest, transparent and trustworthy. He answered all my questions in a forthright manner and knew his business.

2 years ago

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andrew@455loan.com

Very easy onboarding process. Price was reasonable. I worked with Lucas Miller who was thorough, knowledgeable and overall easy to deal with.

11 months ago

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Jeffery S Moerke

After doing several searches on vehicle warranties, I decided to reach out to Nova for details and specifics on their policies. Nick was very helpful and professional.

1 year ago

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jawneebee@msn.com

Jason did a great job of explaining the available plans as well as their costs. He also applied discounts for being a veteran, a senior and a AAA member.

2 years ago

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Dylan Paul Plano, TX

Lisa in claims is an asset to this company she pushed and approved my claim within hours! Thank you Lisa

2 years ago

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genewander

Found Nova warranty. Thank you Nick glad we did business.

6 months ago