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Endurance

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6.8

Overall Score

Author: Kaitlyn Short

LAST UPDATED: December 11th, 2024

Founded in 2006, Endurance is a car warranty provider that offers a variety of options for consumers seeking vehicle protection plans. The company offers extended warranty protection for new cars and used vehicles under 10 years old with less than 150,000 odometer miles. Vehicles with high mileage are not eligible for Endurance protection plans. Although, Endurance may give some exceptions to those rules depending on the factors of the specific situation. Whether you have a new or pre-owned car, Endurance has a protection plan to suit a customer's warranty needs.

As part of its coverage, Endurance also offers 24-hour roadside assistance. Upon signing up for car warranty coverage, Endurance offers a free 30-day or 1,000-mile money back guarantee. Potential clients can choose a protection plan from four coverage plans. This makes it possible to find an affordable plan that offers good coverage and value.

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The Good

  • Warranty Plans and Coverage
  • Warranty Cost
  • Other Features
  • Insured Plans
  • Member of the Vehicle Protection Agency

Warranty Plans and Coverage

Endurance offers four different vehicle protection coverage options:

  • Select Premiere —Select Premiere is for higher mileage vehicles. The components of the car that the select premiere plan provides coverage for are; air conditioning, cooling system, drive axle, electrical components, engine, fuel, transfer case, transmission, and turbo/supercharger.
  • Secure — Secure plan is Endurance's most affordable plan. The components of the car that the secure plan provides coverage for are; drive axle, engine, transfer case, transmission, and turbo/supercharger.
  • Superior — The Superior plan offers the highest level of stated component coverage available. The sections of the car that the superior plan provides coverage for are; air conditioning, brakes, cooling system, drive axle, electrical components, engine, suspension, fuel, gaskets, steering, transfer case, transmission, and turbo/supercharge.
  • Supreme — The Supreme plan is very similar to the factory warranty that a new car comes with and will provide maximum protection for all of your vehicle's parts. The components of the car that this plan provides coverage for are; air conditioning, brakes, cooling system, drive axle, electrical components, engine, suspension, fuel, gaskets, steering, transfer case, transmission, and turbo/supercharger.

Each of these types of plans include certain exclusions so it is important to view an Endurance auto protection contract to better understand the terms of this auto warranty coverage and get the specific rate for each coverage option.

Endurance's warranty services and auto warranty options allow car owners to find a service contract that best meets their needs and covers major auto repairs.

Warranty Cost

The monthly premium of a car warranty is determined by the age, mileage, and use of the vehicle. Because of the wide variety of different plans at Endurace, there is a wide range of options for almost every budget. The average cost of an Endurance car warranty is typically $350–$700 per year. However, the cost varies depending on the extended coverage desired and the condition of the car. For more detailed information about what auto warranty costs and monthly payments would be for your car, contact Endurance directly.

Other Features

Each of Endurance's four extended car warranty plans also offer additional car assistance:

  • 24/7 roadside assistance
  • Towing to the nearest authorized facility (within 25 miles)
  • Lockout assistance
  • Battery start service
  • Emergency fuel delivery (owner must pay for the cost of the fuel)
  • Flat tire changes (with owner's own spare tire)
  • Car rental reimbursement
  • Trip interruption aid

During any 72-hour period, owners are entitled to one roadside assistance service covered under the policy.

Rental car reimbursement applies during the time that a vehicle is in the repair shop for repairs covered by an Endurance service plan. These rental car benefits are limited to a maximum of $30 per day for five days per occurrence. Assistance with rental car costs is a great-added feature to Endurance's vehicle service contracts.

Clients can receive trip interruption aid when a covered part or system causes a vehicle breakdown while the vehicle is more than 100 miles from home. With this assistance owners can be reimbursed up to $450 for costs incurred while the vehicle was not drivable and in the repair facility. Owners can receive a maximum of $150 per day for three days to offset costs incurred during a covered breakdown. Knowing that this is an added feature offers peace of mind.

Each additional service and feature shows Endurance's commitment to providing great value to its customers and increasing clients' peace of mind and to maintain customer satisfaction.

Insured Plans

Endurance's extended auto warranty plans are 100 percent insured by some of the largest and most respected insurance companies in the nation. This benefits the consumers who buy a warranty from Endurance because it gives more peace of mind and the assurance that Endurance will be able to meet claims obligations on its extended car protection plans.

Member of the Vehicle Protection Agency

The Vehicle Protection Agency us a non-profit trade association that protects firms in the automotive service contract industry. They educate consumers on their rights, protect consumers, and make sure that the company is up-to-code and using the best business practices. This is an important resource for consumers so they can receive important information and voice their concerns. Endurance is not only a member of the Vehicle Protection Agency, but is a gold member which the company has earned over years of serving its customers honestly and in the best way possible. Not every car warranty company is a member of the Vehicle Protection Agency and even fewer are gold members.

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The Bad

  • No Corrosion Coverage

No Corrosion Coverage

Unfortunately, Endurance does not provide warranty coverage or protection from corrosion or rust to its customers. However, this is a fairly standard practice among extended warranty providers. Most do not cover the repair costs damage caused by normal wear and tear or damage resulting from failure to properly service and maintain the care for your vehicle.

Car owners should keep their cars well-maintained and make sure it receives service regularly to ensure that they do not void their warranty.

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The Bottom Line

Car repairs can be quite expensive, so an extended warranty offers protection against these repairs. Endurance is a trusted provider among extended warranty companies. Its extended coverage plans are all insured, so clients can be confident that claims for expensive vehicle repairs will be met and the performance of their car will be maintained.

Endurance offers four different insured warranty plans for potential clients to choose from, which makes it easy for clients to find the extended car coverage they need at the ideal rate.

Endurance publishes sample service contracts online. Customers can read a sample warranty contract to get a better sense of the types of extended warranty coverage offered, the deductible amounts, and the terms and conditions. All Endurance car warranty plans include 24/7 roadside assistance, rental car benefits, and other helpful features.

The transparency and benefits that comes with an Endurance extended warranty show the company's commitment to good client care. They also make Endurance competitive with other car warranty companies.

Buying an extended warranty can provide peace of mind for a client, and there are many warranty companies to choose from. For those looking for a coverage plan for major repairs because the manufacturer's warranty expired or because they want to protect a recently-acquired used vehicle with similar coverage, Endurance vehicle protection plans offer great coverage and benefits.

Read verified reviews from Endurance customers to help you decide if Endurance is right for you.

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Star Rating

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4.9

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975 Reviews

Review Breakdown

5 grade

72%

4 grade

6%

3 grade

3%

2 grade

3%

1 grade

16%

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Art B. Littleton, CO

Initial research, consultation and initiation of contract with the sales rep was positive. He was quite thorough and knowledgeable. However, when it was determined that the extended warranty was not going to be needed, the cancellation process was not as positive. While the cancellation and credit was handled promptly, the customer service rep was a disappointment. Understanding that his job is to try to retain a cancelling customer, his attitude was a bit rude and condescending. Providing star ratings is a bit difficult since my experience with Endurance had been limited, the customer service aspect was the cause of lesser stars.

6 years ago

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Ben Yoon Little Neck, NY

Still pending. I am in my free look period. I glanced a few pages through the packet. I'll have to dedicate a good twenty minutes to this pamphlet which contains the service contract. For the money, I am estimating the cost of anticipated repairs over the contract years. If the car requires repairs and the ultimate cost is less than the service contract, well, who could know. Anyway, at the minimum, I know what it'll cost me for un-planned big-ticket repairs. The sales process was easy, I compared various plans and we found one that fit my driving habits. I didn't want to buy too much coverage, but I think they are all priced within a few hundred of each other anyway. Only certain types of vehicles fit the bill for one of their service contracts - within a certain year of manufacture and under certain mileage. Maybe they have 100k plans, but I wouldn't personally know. After a phone purchase, the contract was mailed to me and just received yesterday.

6 years ago

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Pepper Hines Cary, NC

My experience with Endurance has been mixed. When I initially signed up, it was nice, but when I received my welcome package I was taken aback, because I could not use anything. And not getting a response from my emails I sent to the cancellation department and Dylan G was so unprofessional. But today after talking with Jhyaicia I’m renewed. She was extremely patient and kind and found the information I needed.

3 years ago

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Cee SSBBW Roberts Fairview Heights, IL

I had to put my car in the shop the first agent denied my claim the second agent was rude and would not listen the 3rd claim agent I spoke to Emad was amazing he got my claim processed...I've been a customer with since 2017 and every problem I've had endurance didn't cover but when I had a problem with something they did cover I had to go through 3 different claim agents just to get my problem taken care of, I'm not happy about that but I am very happy with claim agent Emad again he was amazing!

4 years ago

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Reply from Endurance

Thank you very much for taking the time to leave a review. I will pass along the message to Emad. He will greatly appreciate the shout out as well.

May. 1st, 2020

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Carlos A. Perez Sugar Land, TX

I bought it twice. First time great. Second time i felt I was tricked. I thought I bought the same coverage and it was not

4 years ago

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Joe Etwara West Milford, NJ

I called twice for a quote and the pricing was different the next day by a huge amount and the first agent did not apply a credit I had on the account for a few years. In the end, it all worked out and the CS manager provided excellent service.

1 year ago

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Leonard Krauss Fort Wayne, IN

When trying to pair my phone with the endurance app it still stated that the account was suspended and out of coverage. Confused by this situation. We have reached out and asked if the coverage was available and told were told yes. Unless we have a new contract # we are not aware of We are quite concerned about the coverage. Please explain!

1 year ago

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Reply from Endurance

Hi, Leonard. We're sorry to hear you're having trouble with the Endurance app. When time allows, please email us at feedback@endurancedirect.com and our team will be more than happy to investigate things further and make things right!

Thank you,
- The Endurance Team

Jul. 18th, 2023

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Gerard J Pepe Miami Beach, FL

The company contacted me and said they would pay for some of the parts that were needed..but not all, so i had to amend the original review...so i will give them a better rating after the came back to me and offer to pay for some of the parts..

4 years ago

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Alex Philadelphia, PA

Several repairs I needed were not covered by what I thought was your "Best Plan"? I was kinda disappointed but I will research other extended warranty companies in the future.

1 year ago

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Mel

I haven't had to use the service but some things I was promised I haven't received yet

4 years ago

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joan reuter

i have yet to recieve a copy of my contract or a card with info in case i need it

4 years ago

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Reply from Endurance

Hello Joan,
I am going to expedite a copy of your coverage to you.
We apologize for any inconvenience this may have caused.
If you have further questions please email custserv@endurancedirect.com.
When you receive the copy of your contract please do feel free to change your review.
-Customer Experience Department

Sep. 18th, 2020

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Robert Bartel Middletown, RI

Easy to enroll. I have two vehicles enrolled. I haven't used the service as yet.

4 years ago

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Reply from Endurance

Thank you for taking the time to leave a review

Sep. 3rd, 2020

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Bruce Bergen Minneapolis, MN

Too Expensive and too difficult to understand. Is it just the drive train the is covered?

4 years ago

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Jose Wittmann Mobile, AL

I’ve requested a copy of my ENDURANCE contract 3 times… but I have NOT received it! If I don’t receive it by next week I will cancel my policy! Thank you.

1 year ago

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christa Moreno Phoenix, AZ

I was very disappointed with endurance however after speaking with Jessica a rep. with company I felt a bit more at ease. I will give them a second chance.

1 year ago

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Reply from Endurance

Thank you for leaving us a rating, Christa.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

Thank you,
- The Endurance Team

Jul. 18th, 2023

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JOLANTA PERKINS

Good but I would like if I can reach them at a better number as well the rep can ask me about wanting to pay difference for Mercedes Benz parts instead of choosing for me.

4 years ago

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Deborah Muhammad Arlington, TX

I was getting the run around and hung on but I called back got Brittany and she handle my problem I hope my future with Endurance will be the best ever!

4 years ago

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Reply from Endurance

Thank you very much for taking the time to leave a review!

Apr. 28th, 2020

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Robert Browne Cleveland, OH

Was not happy with so many exclusions in the contract Called to cancel policy. Which was achieved, but spent an extraordinary time on hold, and was passed from one person to another

3 years ago

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Valencia Wortham Claymont, DE

Have not used it yet. The customer service representatives are courteous.

6 years ago

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Elizabeth Moslander Lake Zurich, IL

Company seems nice but I think they are expensive for the coverage provided

6 years ago

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Deric Hayes St Louis, MO

Endurance helped me handle my financial responsibility quickly and gave me peace of mind should something happen with my car mechanically.

4 years ago

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Reply from Endurance

Hello Deric,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

May. 14th, 2020

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Ronald Wade Williams North Bergen, NJ

Minimal places to get service. Service people complained about not getting paid. It was like having a car payment when you already own the car. I was not impressed!

3 years ago Edited March 6, 2023

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don roquet Greeley, CO

current engine part repair not covered.

4 years ago

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Reply from Endurance

Hello Don,
Please send us an email so we can find you in the system. We want to try and make your experience a better one over all.
Custserv@endurancedirect.com

Sep. 9th, 2020

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Bryan

Sale rep gets an excellent but the service rep get a poor

4 years ago

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Disappointed North Chicago, IL

They overcharge for labor. I was informed by my dealer that the labor cost was not covered by endurance

3 years ago

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Reply from Endurance

Hello, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback.

Jul. 19th, 2022

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Debbie GERITANO Boston, MA

Just a phone call to customer service. Which was very informative. She was very helpful.

1 year ago

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MCCurtis Mobile, AL

Havent used the service yet but customer service on questions I have have been answered quickly

1 year ago

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le roy duran Abernathy, TX

polite customer service, however really only pushed / offered me the highest priced package.

4 years ago

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Charles Bush

Not very good, the person selling wasn't very clear about what she was selling

4 years ago

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Kenny Knox

A little high on rates, slow to deliver contract and paperwork

6 years ago

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Jaquan Davis Tampa, FL

I love them but they more auto repair shops in Macon ga

1 year ago

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Reply from Endurance

Hi, Jaquan. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone! While we recommend Repair Pal as a way to find great local shops, any licensed repair facility can file a claim for your vehicle.

- The Endurance Team

Jul. 18th, 2023

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Katrina Bishop

Easy to do, but would like a card to carry.

4 years ago

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TJ Presley Snellville, GA

Jay provided horrible customer service..

4 years ago