Endurance

Name: Endurance
Rating: 4.9

4.9

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975 User Reviews

6.8

Overall Score

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4.9

star star star star star

975 User Reviews

6.8

Overall Score

Compare

The Good

The Bad

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Company Details

Time in Business

19 Years

Company Headquarters

400 Skokie Blvd.Suite 470 Northbrook, IL 60062

Number of Reviews 975

info Source of Information

Author: Kaitlyn Short

LAST UPDATED: December 11th, 2024

Founded in 2006, Endurance is a car warranty provider that offers a variety of options for consumers seeking vehicle protection plans. The company offers extended warranty protection for new cars and used vehicles under 10 years old with less than 150,000 odometer miles. Vehicles with high mileage are not eligible for Endurance protection plans. Although, Endurance may give some exceptions to those rules depending on the factors of the specific situation. Whether you have a new or pre-owned car, Endurance has a protection plan to suit a customer's warranty needs.

As part of its coverage, Endurance also offers 24-hour roadside assistance. Upon signing up for car warranty coverage, Endurance offers a free 30-day or 1,000-mile money back guarantee. Potential clients can choose a protection plan from four coverage plans. This makes it possible to find an affordable plan that offers good coverage and value.

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The Good

Warranty Plans and Coverage
Warranty Cost
Other Features
Insured Plans
Member of the Vehicle Protection Agency

Warranty Plans and Coverage

Endurance offers four different vehicle protection coverage options:

Select Premiere —Select Premiere is for higher mileage vehicles. The components of the car that the select premiere plan provides coverage for are; air conditioning, cooling system, drive axle, electrical components, engine, fuel, transfer case, transmission, and turbo/supercharger.

Secure — Secure plan is Endurance's most affordable plan. The components of the car that the secure plan provides coverage for are; drive axle, engine, transfer case, transmission, and turbo/supercharger.

Superior — The Superior plan offers the highest level of stated component coverage available. The sections of the car that the superior plan provides coverage for are; air conditioning, brakes, cooling system, drive axle, electrical components, engine, suspension, fuel, gaskets, steering, transfer case, transmission, and turbo/supercharge.

Supreme — The Supreme plan is very similar to the factory warranty that a new car comes with and will provide maximum protection for all of your vehicle's parts. The components of the car that this plan provides coverage for are; air conditioning, brakes, cooling system, drive axle, electrical components, engine, suspension, fuel, gaskets, steering, transfer case, transmission, and turbo/supercharger.

Each of these types of plans include certain exclusions so it is important to view an Endurance auto protection contract to better understand the terms of this auto warranty coverage and get the specific rate for each coverage option.

Endurance's warranty services and auto warranty options allow car owners to find a service contract that best meets their needs and covers major auto repairs.

Warranty Cost

The monthly premium of a car warranty is determined by the age, mileage, and use of the vehicle. Because of the wide variety of different plans at Endurace, there is a wide range of options for almost every budget. The average cost of an Endurance car warranty is typically $350–$700 per year. However, the cost varies depending on the extended coverage desired and the condition of the car. For more detailed information about what auto warranty costs and monthly payments would be for your car, contact Endurance directly.

Other Features

Each of Endurance's four extended car warranty plans also offer additional car assistance:

24/7 roadside assistance
Towing to the nearest authorized facility (within 25 miles)
Lockout assistance
Battery start service
Emergency fuel delivery (owner must pay for the cost of the fuel)
Flat tire changes (with owner's own spare tire)
Car rental reimbursement
Trip interruption aid

During any 72-hour period, owners are entitled to one roadside assistance service covered under the policy.

Rental car reimbursement applies during the time that a vehicle is in the repair shop for repairs covered by an Endurance service plan. These rental car benefits are limited to a maximum of $30 per day for five days per occurrence. Assistance with rental car costs is a great-added feature to Endurance's vehicle service contracts.

Clients can receive trip interruption aid when a covered part or system causes a vehicle breakdown while the vehicle is more than 100 miles from home. With this assistance owners can be reimbursed up to $450 for costs incurred while the vehicle was not drivable and in the repair facility. Owners can receive a maximum of $150 per day for three days to offset costs incurred during a covered breakdown. Knowing that this is an added feature offers peace of mind.

Each additional service and feature shows Endurance's commitment to providing great value to its customers and increasing clients' peace of mind and to maintain customer satisfaction.

Insured Plans

Endurance's extended auto warranty plans are 100 percent insured by some of the largest and most respected insurance companies in the nation. This benefits the consumers who buy a warranty from Endurance because it gives more peace of mind and the assurance that Endurance will be able to meet claims obligations on its extended car protection plans.

Member of the Vehicle Protection Agency

The Vehicle Protection Agency us a non-profit trade association that protects firms in the automotive service contract industry. They educate consumers on their rights, protect consumers, and make sure that the company is up-to-code and using the best business practices. This is an important resource for consumers so they can receive important information and voice their concerns. Endurance is not only a member of the Vehicle Protection Agency, but is a gold member which the company has earned over years of serving its customers honestly and in the best way possible. Not every car warranty company is a member of the Vehicle Protection Agency and even fewer are gold members.

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The Bad

No Corrosion Coverage

No Corrosion Coverage

Unfortunately, Endurance does not provide warranty coverage or protection from corrosion or rust to its customers. However, this is a fairly standard practice among extended warranty providers. Most do not cover the repair costs damage caused by normal wear and tear or damage resulting from failure to properly service and maintain the care for your vehicle.

Car owners should keep their cars well-maintained and make sure it receives service regularly to ensure that they do not void their warranty.

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The Bottom Line

Car repairs can be quite expensive, so an extended warranty offers protection against these repairs. Endurance is a trusted provider among extended warranty companies. Its extended coverage plans are all insured, so clients can be confident that claims for expensive vehicle repairs will be met and the performance of their car will be maintained.

Endurance offers four different insured warranty plans for potential clients to choose from, which makes it easy for clients to find the extended car coverage they need at the ideal rate.

Endurance publishes sample service contracts online. Customers can read a sample warranty contract to get a better sense of the types of extended warranty coverage offered, the deductible amounts, and the terms and conditions. All Endurance car warranty plans include 24/7 roadside assistance, rental car benefits, and other helpful features.

The transparency and benefits that comes with an Endurance extended warranty show the company's commitment to good client care. They also make Endurance competitive with other car warranty companies.

Buying an extended warranty can provide peace of mind for a client, and there are many warranty companies to choose from. For those looking for a coverage plan for major repairs because the manufacturer's warranty expired or because they want to protect a recently-acquired used vehicle with similar coverage, Endurance vehicle protection plans offer great coverage and benefits.

Read verified reviews from Endurance customers to help you decide if Endurance is right for you.

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User Reviews

Star Rating

4.9

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975 Reviews

Review Breakdown

5 grade

72%

4 grade

3 grade

2 grade

1 grade

16%

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Verified Customer

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Thomas Bacon

It was a 60/40 experience. 40% was good. The performance on taking care of my alternator was fine. I was given the wrong number for Roadside service, but managed thru that. It was the ordeal with my Infotainment Control panel which has been horrible. The repair shop DID give your adjuster the wrong part number, and it was denied accordingly, but efforts over the past MONTH to resolve and resubmit has been largely met with silence. Your customer care person John M started out great trying to help, but even he has gone silent over the past week with no response to my emails. So while part of my experience went fine, overall I am extremely unsatisfied with my experience.

4 years ago

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Verified Customer

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Howard Shannon Chicago, IL

Not happy at all with the level of service. Claims process is awful and drawn out.it should not take weeks and months to start and approve a claim! I pay way too much money every month to be treated as if I'm wrong in asking the company to get a move on getting my vehicle back on the road! My car has been stuck in a shop in Atlanta, GA for weeks and the claim is still not approved yet.

4 years ago

Reply from Endurance

Hello Howard,
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us. We would like to have a conversation with you. Please call in at 833-760-0386 or email us at custserv@endurancedirect.com so we can set up a time to talk to you. We are having a difficult time locating your file.
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Jul. 1st, 2020

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Verified Customer

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M.C. Griffin

because they first lied about the money we owed... .then turn around and took out $ 167.00 Unexpectedly without notification and without authorization so when I contacted the company the man there was sair and gave us the return part of what we overpaid

4 years ago Edited January 10, 2024

Reply from Endurance

We do apologize for you not receiving the best experience with our company.
We are unable to locate you in the system without further identifying information. We would urge you to please reach out to us so we can try to address your concerns and provide further assistance.
Please call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Sep. 24th, 2020

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Verified Customer

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Stephen Centore Sr Franklin Square, NY

I just used roadside assistance so far , but it was ordeal with that part . But it was bc no one at endurance told me that there a product code and a "letter" so I had to wait till the next day . But if endurance is like this with repair of thier part of contract , then I will cancel in a minute .

4 years ago

Reply from Endurance

Hello Stephen, We are sorry that you had such a negative experience with our company. I will have a representative reach out to you to try and make your overall experience a better one.

Sep. 3rd, 2020

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Verified Customer

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Llewellyn Scott Houston, TX

I'm having axel issues, Endurance determined that a problem exist, but put it on me to prove that axel is damaged. The axel is damage in the fact it doesn't hold an alignment, the knocking noise when turning left or right, the whelk pulls, and when stopping the wheel skips. I'm very disappointed â˜_ï¸è

4 years ago

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Verified Customer

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Mr. Robison Arlington, TX

ambiguous information at registration. $250 to spend with selected merchants is not a gift card. It is a voucher for $250 in discounts. (10%) off purchase is not "$250 to spend with merchants"

4 years ago

Reply from Endurance

Hello Mr. Robinson,
we are very sorry that you are having a negative experience with our company.
We will have someone reach out to you to try and see how to make it a better one.

May. 5th, 2020

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Lori Quandt Kerman, CA

Really disappointed with this company. My father started a policy, was never late nor used the warranty. This year he went into hospital, rehab, hospital and then into assisted living and never to go home again. As a result of trying to cover the bases and address ALL accounts/bills/selling home/ moving and the emotional trauma involved there was a mix up in us knowing about the bill needing to be paid even after informing them of losing the car and no intention of replacing it and the email/phone used for correspondence because of access to both in lieu of our situation went past due. I connected with them months before this happened and no one mentioned to me that the payments needed to be continued in order for us to cancel and be refunded since they were not going to replace their car that was totaled or transfer the policy. By the time we were able to address the policy it was just 7 days past the last day possible to do so and despite my trying to explain to them the situation they would not allow for adjustment after hearing the unusual details and work with us to help my father recoup the investment he had put into the policy despite the hardships he and our family experienced this year. (Most) everyone was very kind but the recording that you hear while on hold stresses their attention to customer service and treating you accordingly. I would have thought that someone with the authority to hear our details would have and that there could have been an exception made based on uncontrollable circumstances and unknown information. I had hoped that we would be seen as people instead of simply numbers on the books for them.

1 year ago

Reply from Endurance

Lori, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your policy information so we can assist you further.

Sincerely,
The Endurance Team

Jan. 23rd, 2024

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Nicole Smith Cleveland, OH

The representatives of this company lie and tell you that they cover vehicles with a salvage title, then when you go to utilize the warranty they say they can’t cover anything but an oil change because everything wrong was pre-existing on the used car that was bought, but they faithfully take their money every month and won’t let you cancel the warranty because they say you only have 30 days to do so!!! The representatives will tell you something is covered per the warranty but then find a way not to cover it, but once again they get their money every month!!! Be careful with this company because all of their representatives are not well- versed with how this company’s warranty works!!! Make sure that you get your car inspected before putting this warranty on your car to make sure it has no existing issues so that they won’t cover!!!

1 year ago

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U Herod

A purchase the auto warranty plan. After discussing with my husband I call to cancel within 20min my call was handled by Jessie he stated he was a manager in all of my 60 years I have NEVER experienced such a rude person. After several times trying to request to Cancel he wasn’t listening he talked over me. My husband also ask to cancel rudely again he didn’t listen until my husband said he’ll contact our lawyer. That’s unacceptable that any customer should actually beg over 5 times to cancel. This Jessie person in the refund department/ cancellation isn’t management material . Just a horrible experience. I only gave an extra star because I have received my refund. But no one should have to stay on the phone for 20 minutes and ask over and over a total of over five times to have a service canceled.

1 year ago Edited July 10, 2023

Reply from Endurance

Hello U Herod, we’re sorry to hear about your less-than-satisfactory experience. Please accept our sincerest apologies. This is not in line with our standards, and we would like to make it right.

Please email us at feedback@endurancedirect.com with details about your experience and contact information, and we will be in touch.

Thank you,
- The Endurance Team

Jul. 18th, 2023

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Tony Miller MN

My vehicle broke down and I called customer service. The lady was amazing and very helpful. She told me my warranty included roadside assistance and gave me the number. I contacted roadside service and it took over an hour to even get an operator. After that the operator didn’t even know what tow companies I could use to get a tow. I finally just told the operator I’ll take can of it myself. I contacted a tow company and was towed to the dealership in less then 20 minutes. The two stars are for the original Ladd I spoke to. I will give an update when I see how Endurance handles my repair and a loaner vehicle.

3 years ago

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John H Kissimmee, FL

First off, I'm only giving them a 2 star because of the ease of signing up for their contract; as it turned out, the ease at which they got my money. I called them on the 30th day after they got my money to cancel and I was not met with any type of empathy for the reasoning for this cancellation, just their uncaring customer service trying to sell me more as if I was a rich fool. This guy gave me 3 options for continuing my coverage and continuing to pay them and not a single option for cancelling and refunding me anything. This 30 day cancellation period is one of their biggest marketing tools, but it seemed overly obvious that it's also something that they do not like to honor? When I asked to speak to someone else, I was bluntly told no, he told me with complete certainty that I would get the exact same response from anyone else I could talk to. While this guy was trying to continue to sell me their product, I interrupted a couple times, once just to explain that I lost my job, had $9.00 to my name and had NO idea what I was going to eat for dinner tonight. Once again, he did not care one iota, his response to me was; "what happens if you have a problem with your car?". To which my reply was that my gas tank was empty and I hadn't driven in a week and won't for the unforeseen future. Again, he did not even flinch or even remotely act like he even cared about anything other than getting me to continue the contract and continue giving them money. During the entire duration of this phone call, it seemed to me like I was speaking directly to a used car or furniture salesman trying to sell me something and not a Customer Service rep of any kind. All I got from this phone call was someone who seemed solely worried about his own paycheck and the commission possibly from keeping me with their company. Stay away, don't believe the fake reviews. Utilize the sort feature and read the real reviews people; something that I'm going to regret not doing for a long time to come!! John

4 years ago Edited September 14, 2021

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David Bennett Franklin, TN

I went to the company web site for a quote on a car i just purchased. It claimed that i could get a uick on line quote. I entered all of the pertinant information and it said i would be receiving an email with a quote. I received an email without the quote and was asked to call for the quote. I received a phone call which i declined to answer. I do not like being bombarded with phone calls as soon as any interest is shown. Why can an extended coverage company not give an estimated cost via email such as standard auto insurance companies. I received three phone calls within minutes of submitting my information. Guess i'll go without an extended warranty since the only way to get a quote is to spend extended time on the phone. It also appears by other reviews that the company often refuses payment of claims claiming existing conditions on the car. Isn't this why one gets insurance, for unforseen conditions? Guess i`ll pass on this for now.

6 years ago

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Anne B Buyalos Henrico, VA

Rather than use a sensor from the Nissan dealer Endurance ordered their own, which held the repair of my car up 6 days. In the meantime I had to rent a car which cost me extra, because they only pay for 5 days of rental, and not all of the rental is paid by Endurance. I believe this was uncalled for. I do not recommend Endurance as a good warranty company.

1 year ago

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Verified Customer

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Ronald Dyson

The process for getting my car repaired took 3.5 weeks, and my coverage only allowed for 2 days of rental reimbursement.

4 years ago

Reply from Endurance

Hello Ronald,
Thank you so much for taking the time to leave us a rating.
Please reach out to us so we can try to make your experience a better one.
custserv@endurancedirect.com
Customer Experience Department

Oct. 2nd, 2020

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Verified Customer

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Daniel Desaulniers Englewood, FL

We never received any paperwork or cards even after calling. Money has been deducted but not sure if we have coverage of we need it.

4 years ago

Reply from Endurance

Hello Daniel,
I am sorry you did not receive any paperwork.
I will have someone mail it out to you immediately.

Sep. 3rd, 2020

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Verified Customer

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Tracey James Bolingbrook, IL

The customer Service is not good. The people don't seem to care about what's being said and they don't listen. They just want to quickly apologize.

4 years ago

Reply from Endurance

Hello Tracey, we would like to make you have a better overall experience with our company.
If you could please respond with more information so we can find you in the system or call in and ask for the Customer Experience Department. We would love to speak to you further about your experiences.

Aug. 4th, 2020

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Verified Customer

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Unknown La Cygne, KS

Agents were friendly, but use of the personal access portal is no good. I have only had it for a month, and have not used the actual product.

6 years ago

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Wayman Wiggins Columbus, GA

Terrible services! I had to wait for a fuel pump that would sent from endurance to my city. The facility in my City has a fuel pump but endurance obviously didn’t want to pay their price. I have been out a car for weeks and endurance only covers five days of rental services just terrible!

1 year ago

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Tina Porter Montgomery, AL

NOTHING I GOT FIXED WAS APPROVED. I PAID $4,000 IN CAR REPAIRS AND $12OO IN CAR RENTALS. THE ONLY GOOD THING IS THEY REIMBURSED ME $900 AND DEFERRED 1 MONTH. THIS IS A TOTAL WAIST OF MONEY,

1 year ago

Reply from Endurance

Tina, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

Thank you,
The Endurance Team

Feb. 14th, 2024

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Sheryl Book IA

Everything is left to a computer. So whatever your car year is it is done. I have a low mileage car older car but it is still expensive.

1 year ago

Reply from Endurance

Sheryl, we're sorry to see that you may not have had the best experience. If you have additional details, we would like to hear more. You may send us an email at feedback@endurancedirect.com.

Sincerely,
The Endurance Team

Jan. 23rd, 2024

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Verified Customer

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Sally Coleman

After taking Endurance I haven’t heard from them again

4 years ago Edited January 10, 2024

Reply from Endurance

We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Sep. 24th, 2020

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Verified Customer

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Leonardo Givhan

I put in a claim and haven't received any assistance

4 years ago

Reply from Endurance

Hello Leonardo,
We apologize that you are having such a negative experience with our company.
We will have a representative reach out to you to try and make it an overall better experience.
-Customer Experience Department

Sep. 18th, 2020

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Verified Customer

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Shakera Wilson Wilmington, NC

There is always an issue when I go to make a claim.

4 years ago

Reply from Endurance

Hello Shakera,
I apologize that you are having a negative overall experience with our company.
Please give us an email and we will see how we can possibly make your experience a better one.
Custserv@endurancedirect.com

Sep. 9th, 2020

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Verified Customer

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J BELL Charleston, SC

Sent emails to cancel. Should be NO CHARGE.

6 years ago

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Jim Coble

cold. Haven't received any correspondence or my card from you. So far customer service is not what I expected

1 year ago

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None Daphne, AL

The Secure Plus policy doesn't cover suspensions. Now I am wiser and $2,000 poorer.

1 year ago

Reply from Endurance

We regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Tim Kinard North Charleston, SC

They are extremely expensive compared to similiar companies.

6 years ago

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brenda G o'neil Livingston, TX

The service is great but I can’t sign in to print my card

1 year ago

Reply from Endurance

Brenda, we’re sorry to hear about your experience. Please send us an email at feedback@endurancedirect.com with your policy information so we can assist you further.

Sincerely,
The Endurance Team

Jan. 23rd, 2024