CARCHEX vs Endurance

I was interested in getting a car protection warrenty on my 2015 Altima but have been procrastinating. I received a call from CARCHEX and was pleased with the salesperson and with the protection for my car. The price was very reasonable and there's a 30day money back guarantee so I couldn't resist. I told my sister about this and she is going to call and purchase this protection for her car.

If I could leave a negative star rating I would do so. Horrible misleading company. They did not tell me that they did not provide the warranty - until they had my credit card number. Then they told me that the company American Auto Shield was a 5 star company ... but it is actually a very poorly rated company. Then they refused to ever allow me to cancel. They would not transfer me to the cancellation department. Avoid this company at all costs!!

Scott went above and beyond when answering my questions and made sure that I wasn't on hold while finding an answer that he wasn't sure about. He didn't transfer me to other departments or make me go through another process and was very thorough. Very happy with his interaction and positive demeanor.

Endurance denied my claim claiming "continued operation" but my mechanic confirms that there was no indication available (codes, check engine indicators, loss of compression via digital compression diagnosis, bad noises, etc.) That would have led me to believe any damage was being done to my motor until it failed. My truck needs an expensive new motor and has been in the shop for months. Hired an attorney and sent breach of contract notification but they are forcing me to go through arbitration which is drawn out and costly. Shame on you Endurance for not honoring your contract. BUYER BEWARE