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- Powertrain warranty
- Roadside assistance
- Car rental reimbursement
- Trip interruption protection
- Optional coverage
- Powersports coverage
IWS offers powertrain coverage in all of its plans. Two of the plans are designed for powertrain protection only for vehicles with up to 125,000 odometer miles and simply cover the powertrain, Powertrain Express, and Sentry. Both cover only the transmission, engine, and drivetrain as well as wear and tear. The Sentry plan is only available to members of a DCUC (Defense Union Credit Council) affiliated credit union.
All plans include free 24/7 roadside assistance which includes towing, vehicle lockout services, emergency fluid delivery (cost of fluids is not covered), and flat tire change (owner's spare). This coverage is fairly standard across the industry and IWS coverage is comparable to that provided by its competitors.
Car Rental Reimbursement
If a vehicle is being repaired with a repair that is covered by the extended service plan, plan holders can be reimbursed the cost of a rental car while the car is in the shop. IWS will reimburse the plan holder up to $500 with a maximum of 10 total rental car days. Compared to its competition, IWS offers better benefits for car rental reimbursement.
Trip Interruption Protection
If away from home and a covered breakdown occurs, the company will reimburse the plan holder for additional travel expenses (food and lodging) of up to $300 while the vehicle is being repaired.
IWS is unique in that it includes an option for plan holders to add coverage for lost key fobs into its plans. This coverage, called KeyGuard, is an opt-in benefit for any plan holder. Another unique optional feature by IWS is Accidental Loss Refund which covers the plan holder's vehicle for naturally occurring damage such as a tree limb falling on the vehicle. Most plans exclude damage from acts of God in their plans.
IWS offers plans which cover motorcycles, ATVs, snowmobiles, and personal watercrafts.
- Warranty cost
- Basic warranty features
- Basic warranty length
- Time in business
The cost for coverage is not disclosed by IWS. The company states that it has a deductible of $100 for all covered repairs.
Basic Warranty Features
IWS offers three plans which are comparable to a new vehicle warranty, the Premier Platinum Coverage, Premier Gold Coverage, and Premier Bronze Coverage. IWS states that its plans include wear and tear according to recommended industry limits. The company does not disclose the parts that are included or excluded in these plans for comparison shoppers.
Customers have reported that they were subjected to high-pressure questioning by the company and that they were not able to receive information via phone or web form to adequately compare plans. BestCompany.com corroborated these claims and had similar results. The nondisclosure of such basic information by a service contract provider is highly unusual.
Basic Warranty Length
IWS does not disclose the length of its terms, although anecdotal reports suggest that the term for the plans is three years. Vehicles up to 125,000 are covered, but the company states that not all makes or models of vehicles are covered, regardless of its odometer miles.
Time in Business
IWS Acquisition Corporation was founded in 2012. Comparatively, IWS does not have as much experience in the industry as most of its competitors.