CarShield has been providing car warranty services to customers for over 15 years. Over time, CarShield has gained customers' trust through its outstanding customer service and customizable coverage plans. With the variety of car warranty plans, CarShield guarantees consumers will find the plan that will work for their car and budget.
Customer Review: Kevin Babb from Lake Wales, FLb
"We did have a claim for a parts and labor job that our car needed and CarShield came through like they said they would. We recommend CarShield to everyone."
CarShield has provided vehicle protection to over 1,000,000 cars since its founding in 2005. Its goal is to "provide an exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs." CarShield offers plans for new cars, used cars, and motorcycles. Each of these plans are designed to be flexible to make it easy for the consumer to customize a plan that fits perfectly to their needs.
Car owners should be aware that extended car warranties do not cover car repairs resulting from normal wear and tear or failure to properly maintain the vehicle. An extended auto warranty also does not cover pre-existing conditions on the vehicle. It is crucial to keep up to date on the maintenance of your vehicle to prevent voiding your car warranty. An extended car warranty is not car insurance. Car insurance helps cover accident repair costs and liability for accidents. To find an insurance policy, research car insurance providers. An extended warranty is also not a manufacturer's warranty. A manufacturer's warranty typically comes with the purchase of a new vehicle and when this warranty expires you cannot get a new manufacturer's warranty. An extended car warranty must be purchased separately.
Read verified CarShield reviews from real CarShield consumers.
CarShield offers a variety of vehicle service contracts to fit car owners' budgets and their car protection service needs. Each offers a unique level of coverage, giving customers options depending on their coverage needs. CarShield offers coverage for cars with up to 250,000 miles on them. This gives those who have cars with higher mileage the opportunity to purchase a car warranty.
CarShield's extended warranty plans are for new and pre-owned vehicles.
In addition to providing plans that are term-based, such as five years and 60,000 miles of coverage, CarShield offers contracts that renew on a monthly basis so you can keep the coverage on your vehicle for as long as you choose.
CarShield offers other features to its clients upon request. All CarShield auto repairs have a very low or nonexistent deductible. When you need a covered repair, it will be fixed 100 percent free, or the customer will be responsible for a minimal deductible for repairs.
Other features are as follows:
These additional features add value to CarShield's warranties by enhancing client service. Roadside assistance offers peace of mind because car owners can receive help wherever they are on the road. Vehicle service contracts that include rental car coverage offer additional peace of mind because clients know they'll have reliable transportation and financial stability through receiving compensation for a rental car with their extended car warranty benefits.
Allowing clients to choose their repair shop for necessary car repairs, as long as the mechanic is ASE-certified, gives clients flexibility and greater confidence that their car is repaired well. It also allows clients to find more cost-effective repair options than those available at the dealership.
Overall, the verified reviews that have been left here at Best Company have called customer service at CarShield, "excellent," "quick and painless experience," and "loyal to their customer." CarShield strives to provide great customer service by also offering an option to receive a free quote for coverage, as well as an online form for comments, suggestions, and questions. The company's website is easy to navigate and includes online options to file a claim, check the status of your claim if you already filed a claim, or opt out of mailings or promotions. Overall, the consumers who have left their reviews on Best Company have had positive experiences with CarShield's customer service representatives.
In spite of offering a variety of warranty plans, CarShield is less transparent with its prices than other extended car warranty companies.
The website does not disclose the prices, contract lengths, deductibles, or other fees. However, although it does not disclose the specific CarShield cost up front, potential clients can learn the cost of a car warranty through CarShield by requesting a free quote. To receive a free quote, car owners must input their car's make, model, and mileage.
While it can be frustrating for potential clients not to be able to see general information about warranty cost, it is not uncommon for car warranty companies to not put an exact price on their website because the warranty cost varies based on the warranty selected, age of the car, make, model, and odometer reading (mileage). Extended warranties will vary greatly depending on what vehicle you drive.
By working with a CarShield representative, potential clients can learn more specific information about their service contract options and payment plans and compare it against the costs provided by other warranty companies.
Sounded good, but very different when trying to get reimbursed. They do everything they can to denied the claim, then suggested I negotiate with the mechanic, exactly the reason I bought the policy in the first place, I don’t want to have to negotiate with anybody! I was on a monthly plan, so high stopped paying. Oh boy did I get phone calls then! Now that I know to read there Claims more carefully, I went with Endurance, and I’ve had no problem since.
CarShield is an ABSOLUTE JOKE of a company. DO NOT purchase their warranty, it won't cover ANYTHING that needs repair and if your contract says it's covered, they will place so many restrictions on whatever it is they need to, to avoid having to pay for anything. I have had 3 claims that the mechanics in all circumstances are surprised that the warranty company isn't covering it. All the mechanics also stated that when trying to call CarShield, they were hung up on multiple times and it was a bad experience for every single mechanic who tried to work with them. One time, it could be a fluke, second time, maybe it's fishy, but three times in the row? The only 3 times I filed a claim, they were all denied due to situations and times that the repair should have been covered, and it wasn't. DO NOT WASTE YOUR TIME WITH THIS COMPANY, find another warranty. Don't make the mistake I did, assuming that they would stick to their word and help you out. IT'S A SCAM.
Do not buy a car warranty from Car Shield. They lie and take your money. .They do not back the customer up on claims. Ask me to take my car to the Buick dealership for repair. Let the mechanic know you have a warranty with Car Shield. Buick dealership charged me $300 up front then called Car shield filed a claim. I called Car Shield to spoke to the manager who told me to email my paperwork for a refund. I waited 1 month never received a call from the company. Spoke to customer service representative who unprofessionally denied me to talk to another manager as a follow up to the refund. After threatening to call headquarters she then wanted to transfer me to a supervisor. Also, strangely talking on the phone to the same lady suddenly tell me the claim was denied. All the supervisors do not support you and go with whatever data wrtten without even investigating information other than the motor only which does not cover almost nothing. I challenge all customers who had a bad experience to post complaints. The CEO I was told will not return calls only the managers do business.
I like nothing at all about this company they took my money though. I filed a claim months ago and they never even contacted me about it. I would'nt wast my time or money with this company as far as I am concerned it is a big rip off.
They give you a hassle about the… They give you a hassle about the warranty, it took almost two months to get my car fixed, and when they did fix it the put a used transmission in my car which broke down again in 8 months. Lied about the warranty that covered the used transmission, said it’s was covered a year but then said it’s only covered up to 12,000 miles. Now the refused to honor the transmission they put in my car. They lied about the diamond coverage, by saying it covers your car like it’s an brand new car, that’s false also. Because I had an convertible, which I directly asked them would it be covered she said yes. My convertible top button was sticking there refused to replace it saying that’s not covered, either. Please don’t waste your money with this company. Scam artists!! 1/9/2020
Failed to pay a covered repair said broken part was wearable .
I have an issue with my Turbo on my 09 Forester XT. I have the Gold plan. The dealer where I service my vehicle did an extensive test on the Turbo at the request of an adjuster from Car Shield. After presenting the results, Car Shield denied claim saying that the seals in the turbo assembly are not covered. This is unacceptable because Turbo shaft and gaskets are assembled together. I am cancelling my policy with them immediately and I hope anyone that is looking at Car Shield, looks again because they do NOT honor their agreements like they want you to believe.
When I was about to sign up, I asked them when will my car be due for service. They said after 20 days. When my car showed signs of service, I called & they told me to take it to any ASE certified mechanic and that the mechanic will diagnose and the bill. When my mechanic submitted the bill estimate, they told him that the has a preexisting fault & that that they cannot foot the bill. They didn't agree to refund my the money I paid them. Please beware of CarShield because they 100% fraud. They are nothing but scamers
I paid for a car warranty contract for 2 years. Just before the last payment, the dealer states I need a new transmission. CarShield doesn't state in their numerous commercials the back and forth process you will have to go through. This starts on 11/25/20, they wanted records of all my oil changes. The dealer sent them twice and I sent them once before they would acknowledge they had received them. I was told the records had to be reviewed before the dealer could proceed. We wait for several days. They finally tell the dealer they can break down the transmission but I have to agree because if they don't find anything wrong with the unit when they send an inspector out, I have to pay the $1300 for labor. The inspector comes out and we wait for the results. I call, you can only talk to customer service, not the adjuster, I am told they are waiting on my records of service. Now, they say there isn't a record of 45,000-mile transmission service. The dealer states it isn't required until 100,000 miles. I call I complain to the office where I am paying. They say if the dealer can send the documentation that it is 100,000 they can move forward because they get their information off the internet. The dealer sends the documentation and they still won't pay. The dealer asked the question, why didn't you say that record was needed before they authorized the break down of the transmission. The dealer was told they never reviewed the records. their mistake, not mine. Therefore, I am out of $4300. It is 12/22/20 and they have ordered the part but who knows when it will arrive since it is the holidays. Don't buy a contract with CarShield. they don't honor their contracts.
Started a policy on the word from the salesman that everything other than wearable items(brakes, tires, ect.) were covered, After over a year of automatic bank draws the power steering was not included! READ the 50 page legal! SCAM
I started Car shield on my 2014 Dodge charger on 9/11/20. The car had 72510 miles and when I talked to Justin, I was told that the coverage was good after 500 miles or 20 days, whichever comes first. I had a Check engine light come on after 1,100 miles but only 11 days has passed. Car shield refused to handle the problem per their contract. Sounds like bait and switch to me. Very unhappy will consider another car warranty service other than Car Shield in the future and for future vehicles. Should get a refund of my first month.
David P Nofziger
This has to be the biggest rip off in history of insurances . You put Car Shield into to your computer and automatically sends you to sales. When you call them you always get the same voice list no matter what number you use. If do find someone to talk to it never seem to be the one your looking for, or has the information you need. Just now I was talking to customer service and while waiting to come up on his computer, I could hear in the background another service contact telling "SOME POOR SOUL" that they hadn't sent in the right information. Meanwhile, My customer service contact ,said that yes they had received the invoice and was waiting for something else, and that he would hand me off to some one in claims. And their it was " THE VOICE LIST". Their rating of 4.2 is all in their "SALES DEPARTMENT". Don't listen to their lies. I found out in my area no one wants to work with this insurance because they have all their unusual demands, such as teardown before submitting a work request. Also they want three or more written work request per item. In my case, I was having trouble getting my car started an discovered that I my battery cable was loose, so stopped off at my mechanic. He replaced the battery cable end. when I tried to start the car it wouldn't turnover. Starter needed to be replaced. Okay, what am I suppose to do? Have towed to three different mechanic's I gave my mechanic, who i.ve known for fifty years the go ahead. There is were my grievance lies. At the end of this review theirs a place to attach the bill to a file which it say's is 5mb. When I try to put a file of 4.8mb , it say's it to big. Another minus for them. How can you give less then one star?
What I like best about this company is the way the encourage you to get their warranty. I cannot honestly say anything else positive other than there are a few good people that works in customer service that couldn't help me. My car has been in shop for 9 days and we cannot get in touch with claims Dept and they will not call back! I am so frustrated I have to pray God gives me peace. I am in awe at the service of this company. Se real times I got customer service and they say, "claims will call you within 24 hrs." But they never did. It is going on 10th day, still dont have car and I owe the repair facility. I will file a claim against CarShield for reimbursement of my payment to them and repair facility.
I would like to give them no stars! I have been trying for almost two weeks to get a decision on an electric problem with my car. Both the dealership and I have tried to get an answer. We wait for every to get someone on the phone and then when we do they have no answer and promise to get back with us and don't. In the mean time, I'm continuing to pay for a warranty that is useless. I have never had this customer service in my entire life and I'm 60 years old. Once this issue is resolved, I will cancel my warranty and will NEVER have another one through Car Shield.
This company is a total scam. Their warranties are not worth the paper they are printed on. When you call Car Shield and speak to a sales rep., they tell you whatever it takes for you to purchase a contract, then when you actually make a payment and they send you the warranty contact as described as "Gold Coverage" which is only a Power Train warranty that does not cover any electrical, no cables, nothing with the breaking system, no lights or harnesses, only internal non-electrical transmission parts, anything external they won't cover. Guess what...... if your actual transmission fails and you need a new transmission Car Shield does not cover that either. Because their bottom line is far more important than fixing your vehicle. Basically they only cover what is low cost to fix and what us unlikely to break on your vehicle. They have no problem charging you over $100 a month for what they call Gold Coverage which is more like Copper Coverage because when something actually breaks on your vehicle and you take it to your mechanic or dealer, it is like pulling teeth for a mechanic or dealer to get in touch with a Car Shield rep. for an authorization, and there is a 1% chance that they will cover what is actually wrong with the car. Car Shield pay a lot of money for their television commercials and the celebrities they pay to endorse their service so they have to pass that expense onto the consumer while making sure that they get away with actually paying little or in most cases NOTHING towards the repair of any customer's vehicle. If you really think about it and if they were genuinely honest and straight forward with their warranties and they had to pay 50 % of the claims that were presented to them they would go out of business, so they are really worse than the auto insurance companies because even the auto insurance companies will pay on more of their customer's claims than Car Shield. The best extended warranty is through the car dealership because you get to review the contract first before you buy and see what is actually covered, also the dealer's extended warranty companies have different levels of coverage so you won't be throwing your money away like with Car Shield. I had my car at the dealers for two totally different issues and car shield denied both of them, they also don't like when you call them to cancel your contract. Their customer reps., are trained to keep you on the phone and feed you more lies as to why you need to keep paying for their warranty. They also try to charge you a $75 cancellation fee if you cancel and they have to pro-rate you. This company is ridiculously unscrupulous and only care about how money money they can scam out of customers. Even the service dealers don't like working with, because they never respond to requests for authorization and when they can get a hold of an adjuster they deny the claims. This company also has an F on the Better Business Bureau so that tells you that most of their customers are dissatisfied with their service. I had to call all my family, friends, and coworkers and tell them not to use Car Shield because their warranties are basically worthless and they have no problem charging you premium fees for a zero warranty. Remember Car Shield does not care about you or fixing your vehicle, they just want your money for as long as they can scam you.
Maybe I'm different. I read the contract and understand the service requirements specified by the auto manufacturer and, that I may need to provide proof that required maintenance and services are kept up to date. SO, my transmission caused a problem within the first month of my CarShield coverage. The repair shop called CarShield and the repairs were made and paid for by CarShield. They do what they say they will do and I feel comfortable with their service agreement.
The representative very helpful and professional she handled all of my questions and set me up with coverage on my new vehicle.
I needed information about my account and I got it immediately. Excellent
The representative was very polite and informative. The information that he gave me made me very secure with any car repairs in the future
I have been given a very fair price to ensure my motor and tranny. My truck is a 2011 toyota tundra with 170 ,000 mi. and is in premium condition having been maintained religiously. But, one never knows and I greatly appreciate CarShield for giving me peace of mind as I go through the years. Thank you Car Shield!
I was trying to get my payment drafted every 3rd Wed of every month. Was told that they could. I was happy. She was polite and understanding
The Lady was very helpful on how policy works. Learn something to let me know I made a good choice for my car coverage
Nice and Understanding, Kind and Friendly.
I just started Carshield but I satisfy that they take my high milage car thanks
I really like this company when you need something done they are there.
Good custom service ,knowledgeable and help in solving a problem
I am a new customer and this was my first time calling and I was helped so much and fast too. The reps are super nice and professional and I would recommend this for anyone who doesn't have it. Get CarShield now!
Service is good get lock out service. ran out of ⛽. Got my transmission fix
We did have a claim for a parts and labor job that our car needed and CarShield came through like they said they would. We recommend CarShield to everyone.
LOVE THEM!!!! THEY ARE ALWAYS A JOY TO DEAL WITH!!!!
D.J. J has great customer service experience was very good explaining all the details of the coverage on my car. I appreciated him going over all the information with me.
Excellent Service. So nice when discussing information, no one gets any problems. They are very nice when I was talking to your representatives.
Everything went great from the time that I spoke with someone in the time that I was given the price and sign up everything was great
The representative was polite, courteous and friendly in answering my question.
I like the fact that they will come tow your vehicle from wherever you are at and take it to the shop you choose to have the work done.
Both times was great They treated my grand daughter very nice
Delicia Dyson Harrison
Great Customer Service I would recommend this company to my family friends and coworkers
The people that you have working for you are very professional and knowledgeable. I have enjoyed talking to the representatives.
Brian A Froce
I just joined carshield, but what I can say is their customer service was amazing they worked with me to find the best deal for me. Plus they answered every question that I had so it was a pleasure talking to them. Is the anything that you could fix I don’t know yet but as time goes on Maybe I will. Thank you Brian A Froce
James Rivera Jr
I had an excellent experience with the two reps. I spoke with. They knew their job, & did it well. I was very excited to sign up with Car Shield. I know both of my cars are getting up there in age, & I foresee in the near future, hopefully not, I'll need some automobile service.
I know with Carshield I'm in Good hands. Just knowing The fact when my car brakes down I know I have Carshield to back me Angie
Douglas Norman Linebaugh
I like the options available. My concern was any time and/or mileage limitations on my vehicle. I have nothing that I didn't like about the company. The sales person I spoke to was extremely friendly & professional and answered all my concerns.
Excellent customer service. I will recommend to my friends.
So far so good, I haven't needed to use them but the employees are nice. Everytime I call I get a wonderful representative. Need to do better with their app, being able to update it even postpone a payment.
calvin lewis Gray
The agent was very helpful in working with to resolve my issue. As many of us have been laid off and struggling through this epidemic. Again, thank you.
The customer service rep Janine was very thorough and letting me know what was covered and what wasn't covered I couldn't ask for a better customer service experience then I have a Janine thank you Janine
We had a wonderful experience with Customer Service. She was very knowledgable
Rep located my account and answered my question. Unfortunately my repair is not covered
Don’t waste your money in this scam. I called Car Shield for a quote. The salesman said the plan costs $99 a month with a $100 deductible . I said I couldn’t afford it. He said he could lower it to $89 a month. When I told him no, he said he would lower it to $79 a month with no deductible. I should have known right then it was a scam. However dummy me was sucked into the sales pitch. When I had a problem and needed the shift assembly replaced. They didn’t cover it. The repaid man said he’s had lots of problems with Car Shield not paying for repairs. He said thus part should have been covered. I cancelled my plan and I advise anyone to avoid this company like the plague!!!
Excellent customer service; I personally recommend them to anyone that looking for Car Warranties.