CarShield has been providing car warranty services to customers for over 15 years. Over time, CarShield has gained customers' trust through its outstanding customer service and customizable coverage plans. With the variety of car warranty plans, CarShield guarantees consumers will find the plan that will work for their car and budget.

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Customer Review: Kevin Babb from Lake Wales, FLb

"We did have a claim for a parts and labor job that our car needed and CarShield came through like they said they would. We recommend CarShield to everyone."

CarShield has provided vehicle protection to over 1,000,000 cars since its founding in 2005. Its goal is to "provide an exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs." CarShield offers plans for new cars, used cars, and motorcycles. Each of these plans are designed to be flexible to make it easy for the consumer to customize a plan that fits perfectly to their needs.
 
Car owners should be aware that extended car warranties do not cover car repairs resulting from normal wear and tear or failure to properly maintain the vehicle. An extended auto warranty also does not cover pre-existing conditions on the vehicle. It is crucial to keep up to date on the maintenance of your vehicle to prevent voiding your car warranty. An extended car warranty is not car insurance. Car insurance helps cover accident repair costs and liability for accidents. To find an insurance policy, research car insurance providers. An extended warranty is also not a manufacturer's warranty. A manufacturer's warranty typically comes with the purchase of a new vehicle and when this warranty expires you cannot get a new manufacturer's warranty. An extended car warranty must be purchased separately.
 
Read verified CarShield reviews from real CarShield consumers.

The Good

  • Variety of Warranty Plans
  • Monthly Plans
  • Other Features
  • Excellent Customer Service

Variety of Warranty Plans

CarShield offers a variety of vehicle service contracts to fit car owners' budgets and their car protection service needs. Each offers a unique level of coverage, giving customers options depending on their coverage needs. CarShield offers coverage for cars with up to 250,000 miles on them. This gives those who have cars with higher mileage the opportunity to purchase a car warranty.

  • Diamond — This plan is most similar to the factory warranty that accompanies a new car. It covers practically all the electrical and mechanical parts on the vehicle, ranging from engine and transmission failures to starter problems, and even the computers and sensors within the vehicle.
  • Platinum — This vehicle service contract is very similar to the Diamond protection plan. It protects your vehicle’s engine, transmission, air conditioner, electrical system, starter, water pump, fuel pump, and more.
  • Gold — Gold coverage is ideal for vehicles with over 100,000 miles. This includes the engine, transmission, water pump, alternator, starter, air conditioner, and power windows
  • Silver — This is the most affordable plan CarShield offers to protect the most essential components in a vehicle, such as the engine, transmission, drive axle, and water pump.
  • Aluminum — Since more modern cars have electrical and electronic systems that can be difficult to repair or replace, this plan covers the most advanced systems in a car. This also includes things like basic computer control systems and the infotainment system within a vehicle. This plan does not cover the Power Train on a vehicle.
  • Other — In this category of CarShield’s plans, you will find a number of options that cover unorthodox types of vehicles. These can include things like motorcycle coverage, ATV coverage, and more.

CarShield's extended warranty plans are for new and pre-owned vehicles.

Monthly Plans

In addition to providing plans that are term-based, such as five years and 60,000 miles of coverage, CarShield offers contracts that renew on a monthly basis so you can keep the coverage on your vehicle for as long as you choose. 

Other Features

CarShield offers other features to its clients upon request. All CarShield auto repairs have a very low or nonexistent deductible. When you need a covered repair, it will be fixed 100 percent free, or the customer will be responsible for a minimal deductible for repairs.

Other features are as follows:

  • Courtesy towing anytime your car breaks down
  • Car's engine, axle, and transmission are a few car repairs covered in each CarShield contract
  • Rental car reimbursement with most vehicle service plans
  • 24/7 roadside assistance for vehicle breakdowns

These additional features add value to CarShield's warranties by enhancing client service. Roadside assistance offers peace of mind because car owners can receive help wherever they are on the road. Vehicle service contracts that include rental car coverage offer additional peace of mind because clients know they'll have reliable transportation and financial stability through receiving compensation for a rental car with their extended car warranty benefits.

Allowing clients to choose their repair shop for necessary car repairs, as long as the mechanic is ASE-certified, gives clients flexibility and greater confidence that their car is repaired well. It also allows clients to find more cost-effective repair options than those available at the dealership.

Excellent Customer Service

Overall, the verified reviews that have been left here at Best Company have called customer service at CarShield, "excellent," "quick and painless experience," and "loyal to their customer." CarShield strives to provide great customer service by also offering an option to receive a free quote for coverage, as well as an online form for comments, suggestions, and questions. The company's website is easy to navigate and includes online options to file a claim, check the status of your claim if you already filed a claim, or opt out of mailings or promotions. Overall, the consumers who have left their reviews on Best Company have had positive experiences with CarShield's customer service representatives.

The Bad

  • Limited General Cost and Contract Information

Limited General Cost and Contract Information

In spite of offering a variety of warranty plans, CarShield is less transparent with its prices than other extended car warranty companies.

The website does not disclose the prices, contract lengths, deductibles, or other fees. However, although it does not disclose the specific CarShield cost up front, potential clients can learn the cost of a car warranty through CarShield by requesting a free quote. To receive a free quote, car owners must input their car's make, model, and mileage.

While it can be frustrating for potential clients not to be able to see general information about warranty cost, it is not uncommon for car warranty companies to not put an exact price on their website because the warranty cost varies based on the warranty selected, age of the car, make, model, and odometer reading (mileage). Extended warranties will vary greatly depending on what vehicle you drive.

By working with a CarShield representative, potential clients can learn more specific information about their service contract options and payment plans and compare it against the costs provided by other warranty companies.

The Bottom Line

Overall, CarShield is a great option for those looking to purchase an extended warranty for their vehicle. Their wide range of coverage options and their low deductible can make CarShield a more attractive option for those trying to get the most out of their plan.

CarShield's offering of monthly plans makes the company the most flexible option to go with and eliminates the high price of term contracts that are the industry standard. 

Additional service features, like rental car reimbursement, roadside assistance, and choice of repair facility for car repairs, will make it simple and stress-free to ensure that your vehicle is in good hands. It also helps clients save money by avoiding the high cost of getting car repairs done at a dealership. However, lack of transparency on the website might make it difficult to know the prices and other fees you will have to pay for your warranty plan. Specific contract information for each plan is also not readily accessible on its website.

Since online general information is limited, it is important to work with a CarShield representative to learn specific details about its warranty services, like cost, availability of flexible payment plans, and what protection plan options are available to you. CarShield representatives work with each customer to find affordable coverage options that offer high value.

Furthermore, reading verified CarShield reviews from consumers like you is crucial to determining if an extended warranty through CarShield is a good fit for you. The reviews found on Best Company include negative reviews where some have called CarShield a scam and have also reported having difficulty with CarShield claims. Do extensive research before purchasing a CarShield extended warranty.

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User Reviews

Star Rating

4.2
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216 Reviews

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Kim

June 23rd, 2020 , NC DETAILS arrow_drop_down
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This company is a total scam. Their warranties are not worth the paper they are printed on. When you call Car Shield and speak to a sales rep., they tell you whatever it takes for you to purchase a contract, then when you actually make a payment and they send you the warranty contact as described as "Gold Coverage" which is only a Power Train warranty that does not cover any electrical, no cables, nothing with the breaking system, no lights or harnesses, only internal non-electrical transmission parts, anything external they won't cover. Guess what...... if your actual transmission fails and you need a new transmission Car Shield does not cover that either. Because their bottom line is far more important than fixing your vehicle. Basically they only cover what is low cost to fix and what us unlikely to break on your vehicle. They have no problem charging you over $100 a month for what they call Gold Coverage which is more like Copper Coverage because when something actually breaks on your vehicle and you take it to your mechanic or dealer, it is like pulling teeth for a mechanic or dealer to get in touch with a Car Shield rep. for an authorization, and there is a 1% chance that they will cover what is actually wrong with the car. Car Shield pay a lot of money for their television commercials and the celebrities they pay to endorse their service so they have to pass that expense onto the consumer while making sure that they get away with actually paying little or in most cases NOTHING towards the repair of any customer's vehicle. If you really think about it and if they were genuinely honest and straight forward with their warranties and they had to pay 50 % of the claims that were presented to them they would go out of business, so they are really worse than the auto insurance companies because even the auto insurance companies will pay on more of their customer's claims than Car Shield. The best extended warranty is through the car dealership because you get to review the contract first before you buy and see what is actually covered, also the dealer's extended warranty companies have different levels of coverage so you won't be throwing your money away like with Car Shield. I had my car at the dealers for two totally different issues and car shield denied both of them, they also don't like when you call them to cancel your contract. Their customer reps., are trained to keep you on the phone and feed you more lies as to why you need to keep paying for their warranty. They also try to charge you a $75 cancellation fee if you cancel and they have to pro-rate you. This company is ridiculously unscrupulous and only care about how money money they can scam out of customers. Even the service dealers don't like working with, because they never respond to requests for authorization and when they can get a hold of an adjuster they deny the claims. This company also has an F on the Better Business Bureau so that tells you that most of their customers are dissatisfied with their service. I had to call all my family, friends, and coworkers and tell them not to use Car Shield because their warranties are basically worthless and they have no problem charging you premium fees for a zero warranty. Remember Car Shield does not care about you or fixing your vehicle, they just want your money for as long as they can scam you.

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J. ANDY

June 15th, 2020 , DETAILS arrow_drop_down
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Maybe I'm different. I read the contract and understand the service requirements specified by the auto manufacturer and, that I may need to provide proof that required maintenance and services are kept up to date. SO, my transmission caused a problem within the first month of my CarShield coverage. The repair shop called CarShield and the repairs were made and paid for by CarShield. They do what they say they will do and I feel comfortable with their service agreement.

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keith hicks

May 19th, 2020 Huntsville, AL DETAILS arrow_drop_down
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The representative very helpful and professional she handled all of my questions and set me up with coverage on my new vehicle.

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Darrell Johnson

May 4th, 2020 Nashville, TN

The representative was very polite and informative. The information that he gave me made me very secure with any car repairs in the future

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Donald Hall

May 4th, 2020 Honolulu, HI DETAILS arrow_drop_down
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I have been given a very fair price to ensure my motor and tranny. My truck is a 2011 toyota tundra with 170 ,000 mi. and is in premium condition having been maintained religiously. But, one never knows and I greatly appreciate CarShield for giving me peace of mind as I go through the years. Thank you Car Shield!

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Ramon Mendoza

May 4th, 2020 San Antonio, TX DETAILS arrow_drop_down
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I needed information about my account and I got it immediately. Excellent

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Vivian Ollison

April 28th, 2020 Wendell, NC

I was trying to get my payment drafted every 3rd Wed of every month. Was told that they could. I was happy. She was polite and understanding

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Diane Diggs

April 28th, 2020 , DETAILS arrow_drop_down
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The Lady was very helpful on how policy works. Learn something to let me know I made a good choice for my car coverage

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Khalif Jacobs

April 27th, 2020 Glenolden, PA

Nice and Understanding, Kind and Friendly.

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Paresh Mehta

April 21st, 2020 Elkridge, MD

I just started Carshield but I satisfy that they take my high milage car thanks

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Doris Crayton

April 17th, 2020 Omaha, NE DETAILS arrow_drop_down
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I really like this company when you need something done they are there.

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Magnolia Clark

April 17th, 2020 Atlanta, GA DETAILS arrow_drop_down
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Good custom service ,knowledgeable and help in solving a problem

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ramon oatis

April 17th, 2020 Sharon, PA DETAILS arrow_drop_down
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I am a new customer and this was my first time calling and I was helped so much and fast too. The reps are super nice and professional and I would recommend this for anyone who doesn't have it. Get CarShield now!

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Jacqueline Pringle

April 17th, 2020 Summerville, SC

Service is good get lock out service. ran out of ⛽. Got my transmission fix

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Kevin Babb

April 17th, 2020 Lake Wales, FL DETAILS arrow_drop_down
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We did have a claim for a parts and labor job that our car needed and CarShield came through like they said they would. We recommend CarShield to everyone.

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Paulette DuPree

April 17th, 2020 Virginia Beach, VA DETAILS arrow_drop_down
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LOVE THEM!!!! THEY ARE ALWAYS A JOY TO DEAL WITH!!!!

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Christina Wilson

April 15th, 2020 , GA DETAILS arrow_drop_down
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D.J. J has great customer service experience was very good explaining all the details of the coverage on my car. I appreciated him going over all the information with me.

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Everette Douglas

April 14th, 2020 Washington, DC DETAILS arrow_drop_down
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Excellent Service. So nice when discussing information, no one gets any problems. They are very nice when I was talking to your representatives.

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Clevelanb Spencer

April 14th, 2020 Atlanta, GA

Everything went great from the time that I spoke with someone in the time that I was given the price and sign up everything was great

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Doug Brown

April 13th, 2020 Yarmouth, ME DETAILS arrow_drop_down
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The representative was polite, courteous and friendly in answering my question.

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Keith Roper

April 13th, 2020 Newark, NJ DETAILS arrow_drop_down
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I like the fact that they will come tow your vehicle from wherever you are at and take it to the shop you choose to have the work done.

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Pat Briggs

April 13th, 2020 Clermont, FL DETAILS arrow_drop_down
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Both times was great They treated my grand daughter very nice

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Delicia Dyson Harrison

April 13th, 2020 Houston, TX DETAILS arrow_drop_down
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Great Customer Service I would recommend this company to my family friends and coworkers

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Glynn Brite

April 13th, 2020 Jackson, MS DETAILS arrow_drop_down
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The people that you have working for you are very professional and knowledgeable. I have enjoyed talking to the representatives.

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Brian A Froce

April 13th, 2020 Ellwood City, PA

I just joined carshield, but what I can say is their customer service was amazing they worked with me to find the best deal for me. Plus they answered every question that I had so it was a pleasure talking to them. Is the anything that you could fix I don’t know yet but as time goes on Maybe I will. Thank you Brian A Froce

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James Rivera Jr

April 13th, 2020 San Antonio, TX DETAILS arrow_drop_down
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I had an excellent experience with the two reps. I spoke with. They knew their job, & did it well. I was very excited to sign up with Car Shield. I know both of my cars are getting up there in age, & I foresee in the near future, hopefully not, I'll need some automobile service.

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Angie

April 10th, 2020 , DETAILS arrow_drop_down
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I know with Carshield I'm in Good hands. Just knowing The fact when my car brakes down I know I have Carshield to back me Angie

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Douglas Norman Linebaugh

April 9th, 2020 Houston, TX

I like the options available. My concern was any time and/or mileage limitations on my vehicle. I have nothing that I didn't like about the company. The sales person I spoke to was extremely friendly & professional and answered all my concerns.

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tyrell thurston

April 8th, 2020 Washington, DC DETAILS arrow_drop_down
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Excellent customer service. I will recommend to my friends.

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Diana Herring

April 8th, 2020 Charlotte, NC DETAILS arrow_drop_down
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So far so good, I haven't needed to use them but the employees are nice. Everytime I call I get a wonderful representative. Need to do better with their app, being able to update it even postpone a payment.

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calvin lewis Gray

April 8th, 2020 Norfolk, VA DETAILS arrow_drop_down
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The agent was very helpful in working with to resolve my issue. As many of us have been laid off and struggling through this epidemic. Again, thank you.

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Kevin Crocker

April 7th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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The customer service rep Janine was very thorough and letting me know what was covered and what wasn't covered I couldn't ask for a better customer service experience then I have a Janine thank you Janine

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Willard Hogsed

April 6th, 2020 Blairsville, GA

We had a wonderful experience with Customer Service. She was very knowledgable

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Melanie Mcpherson

April 6th, 2020 Newnan, GA DETAILS arrow_drop_down
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Rep located my account and answered my question. Unfortunately my repair is not covered

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Brenda Braxton

April 6th, 2020 Wadesboro, NC DETAILS arrow_drop_down
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Don’t waste your money in this scam. I called Car Shield for a quote. The salesman said the plan costs $99 a month with a $100 deductible . I said I couldn’t afford it. He said he could lower it to $89 a month. When I told him no, he said he would lower it to $79 a month with no deductible. I should have known right then it was a scam. However dummy me was sucked into the sales pitch. When I had a problem and needed the shift assembly replaced. They didn’t cover it. The repaid man said he’s had lots of problems with Car Shield not paying for repairs. He said thus part should have been covered. I cancelled my plan and I advise anyone to avoid this company like the plague!!!

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duane ratcliff

April 6th, 2020 Tucson, AZ DETAILS arrow_drop_down
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Excellent customer service; I personally recommend them to anyone that looking for Car Warranties.

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Michelle215

April 6th, 2020 , DETAILS arrow_drop_down
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I am thrilled i made the call to carshield and swithed i saved $65 and im thrilled and glad to a part of the family😊

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Robert Rathbone

April 6th, 2020 Farmington, MI DETAILS arrow_drop_down
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Hi... I called in for some temporary help during the Coronavirus problem. I needed a lil help with the bill during the time of zero income. It meant the whole difference between keeping coverage and not. The lady I talked with was very understanding, and accommodating. She gave a smaller discount than I had hoped for, but she made it permanent, which was more than I asked for, so all in all, my call was more than productive, and in the long run, will save me a bit more. Thank you for being open during this contagious, difficult time to help your customers. Robert, Cabot, VT

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Gail Fedora Hines

April 6th, 2020 Bonita Springs, FL DETAILS arrow_drop_down
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They are pleasant, knowledgeable, and do not rush you for a decision

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Betty Jo Jacks

April 6th, 2020 Dallas, TX DETAILS arrow_drop_down
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They seem to care. I have not used my insurance yet. But they have worked with me by lowering my monthly payment during these hard times. I was going to cancel after almost paying for a year with no use. But the rep was kind and offered to take away the COVID19 lockdown month payment, and then lowered my monthly payment to help trying to recover after my Massage business was deemed non-essential.. Thank God I have some therapy clients so i am able to still eat durning these times. Thank you and I pray the Lord blesses this company for their compassion

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Tanitra Lincoln

April 3rd, 2020 Fort Worth, TX DETAILS arrow_drop_down
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I like the price of my coverage, and the excellent customer service.

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Bob B

April 3rd, 2020 Great Falls, MT DETAILS arrow_drop_down
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Have not used warranty but did have concerns about ability to pay monthly payment while Covid 19 was going on. Customer service informed me not to worry and payment would be moved without payment until later date without losing warranty. Thanks so much

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Bob Scherker

April 3rd, 2020 Naugatuck, CT DETAILS arrow_drop_down
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Everybody from your Salesforce to your customer service was very professional I will certainly recommend your services to family and friends

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Barb Boudreaux

April 2nd, 2020 Lake Charles, LA DETAILS arrow_drop_down
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Customer service is excellent. I’ve been lucky I have not needed to use it yet, but I sleep better knowing I have car shield

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Everline Johnson

March 31st, 2020 Raeford, NC

They were very friendly and helpfu. And they had good rates .

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Andrea

March 30th, 2020 Arlington, VA

So far I like the ease of doing business. Nothing to stress me out and reasonable payments.

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Maryjane

March 30th, 2020 San Antonio, TX DETAILS arrow_drop_down
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Carshield approved our repair at our local Acura dealer without hesitation or delay. I’ve been a Carshield customer less than a year, and am relieved that they followed their word when I needed my first repair.

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Frank Jones

March 30th, 2020 Apopka, FL DETAILS arrow_drop_down
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Awesome experience. The service was helpful and polite.

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Markymark 107

March 20th, 2020 , DETAILS arrow_drop_down
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Excellent customer service. Easy to get vehicle warranty with them but had to cancel due to my total loss of my vehicle.

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ron

March 18th, 2020 Camden, SC DETAILS arrow_drop_down
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So far everything is great. Haven't had the need to use any services yet other than to adjust the payment method and that went flawlessly