CarShield has been providing car warranty services to customers for over 10 years. Over time, CarShield has gained customers' trust through its outstanding customer service and customizable coverage plans. With the variety of car warranty plans, CarShield guarantees consumers will find the plan that will work for their car and budget.
 
CarShield has offered vehicle protection to over 1,000,000 cars since its founding in 2005. Its goal is to "provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs." CarShield offers plans for new cars, used cars, and motorcycles. Each of these plans are designed to be flexible to make it easy for the consumer to customize a plan that fits perfectly to their needs.
 
Car owners should be aware that extended car warranties do not cover car repairs resulting from normal wear and tear or failure to properly maintain the vehicle. It also does not cover pre-existing conditions on the vehicle. It is crucial to keep up to date on the maintenance of your vehicle to prevent voiding your car warranty. It is also important to note that an extended car warranty is not car insurance. Car insurance helps cover accident repair costs and liability for accidents. To find an insurance policy, research car insurance providers.
 
Read verified CarShield reviews from real CarShield consumers.

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The Good

  • Variety of Warranty Plans
  • Other Features
  • Excellent Customer Service

Variety of Warranty Plans

CarShield offers a variety of vehicle service contracts to fit car owners' budgets and their car protection service needs. Each offers a unique level of coverage, giving customer options depending on their coverage needs. CarShield offers coverage for cars with up to 250,000 miles on them. This gives those who have cars with high mileage the opportunity to purchase a car warranty.

  • New car diamondThis plan is similar to the factory warranty. The coverage includes everything from engine and transmission failure to service for starter and fuel pump breakdowns.
  • ComprehensiveThis plan is best suited for a vehicle with higher miles. The coverage includes your vehicle 's engine, transmission, AC, electrical system, starter, water pump, fuel pump, and more.
  • PowertrainThis plan is CarShield's most affordable policy. The coverage includes the most important parts of a vehicle, including all lubricated parts on your engine, transmission, and water pump.
  • Specialty coverageThis plan is designed to cover most electrical and computer related repair costs problems, including Engine Control Module, Starter, Alternator, Navigation/GPS, Electrical System and more.
  • HightechThis vehicle service contract is great for covering most electrical and computer related repair costs problems including Engine Control Module, Starter, Alternator, Navigation/GPS, Electrical System and more.
  • SpecialtyCarShield also offers a variety of different types of coverage that cover motorcycles and other special circumstances.

CarShield's extended warranty plans are for new and pre-owned vehicles.

Other Features

CarShield offers other features to its clients upon request. All CarShield auto repairs have a very low or nonexistent deductible. When you need a covered repair, it will be fixed 100 percent free, or the customer will be responsible for a minimal deductible for repairs.

Other features are as follows:

  • Courtesy towing anytime your car breaks down
  • Car's engine, axle, and transmission are a few car repairs covered in each CarShield contract
  • Free rental car or rental car reimbursement with some vehicle service plans
  • 24/7 roadside assistance for vehicle breakdowns
  • Provides a list of mechanics certified by the ASE's Blue Seal of Excellence to guide you in the process of picking the most reliable mechanic for your car

These additional features add value to CarShield's warranties by enhancing client service. Roadside assistance offers peace of mind because car owners can receive help wherever they are on the road. Vehicle service contracts that include rental car coverage offer additional peace of mind because clients know they'll have reliable transportation and financial stability through receiving compensation for a rental car with their extended car warranty benefits.

Allowing clients to choose their repair shop for necessary car repairs, as long as the mechanic is ASE-certified, gives clients flexibility and greater confidence that their car is repaired well. It also allows clients to find more cost-effective repair options than those available at the dealership.

Excellent Customer Service

Overall, the verified reviews that have been left here at Best Company have called customer service at CarShield, "excellent," "quick and painless experience," and "loyal to their customer." CarShield strives to provide great customer service by also offering an option to receive a free quote for your extended car warranty as well as an online form for comments, suggestions, and questions. The company's website is easy to navigate and includes online options to file a claim, check the status of your claim if you already filed a claim, or opt out of mailings or promotions. Overall, the consumers who have left their reviews on Best Company have had positive experiences with CarShield's customer service representatives.

The Bad

  • Limited General Cost and Contract Information
  • Does Not Disclose Basic Warranty Length

Limited General Cost and Contract Information

In spite of offering a variety of warranty plans, CarShield is less transparent with its prices than other extended car warranty companies. 

The website does not disclose the prices, contract lengths, deductibles, or other fees. To learn the cost of a car warranty through CarShield, potential clients need to request a free quote through the website. To receive a free quote, car owners must input their car's make, model, and mileage.

While it can be frustrating for potential clients not to be able to see general information about warranty cost, it is not uncommon for car warranty companies to not put an exact price on their website because the warranty cost varies based on the warranty selected, age of the car, make, model, and odometer reading (mileage).

By working with a CarShield representative, potential clients can learn more specific information about their service contract options and payment plans.

Does Not Disclose Basic Warranty Length

CarShield does not disclose options for the length of its extended car warranties on its website because warranty length is dependent upon auto manufacturer, model, and mileage. In order to obtain warranty length information, potential customers must request a quote on the website and talk to customer service.

The Bottom Line

Overall, CarShield can be a great option for those looking into purchasing an extended warranty for their vehicle. Their wide range of coverage options and their low deductible can make CarShield a more attractive option for those trying to get the most out of their plan.

Additional service features, like rental car reimbursement, roadside assistance, and choice of repair facility for car repairs, will make it simple and stress-free to ensure that your vehicle is in good hands. It also helps clients save money by avoiding the high cost of getting car repairs done at a dealership. However, lack of transparency on the website might make it difficult to know the prices and other fees you will have to pay for your warranty plan. Specific contract information for each plan is also not readily accessible on their website.

Since online general information is limited, it is important to work with a CarShield representative to learn specific details about its warranty services, like cost, availability of flexible payment plans, and what protection plan options are available to you. CarShield representatives work with each customer to find affordable coverage options that offer high value.

Furthermore, reading verified CarShield reviews from consumers like you is crucial to determining if an extended warranty through CarShield is a good fit for you. The reviews found on Best Company include negative reviews where some have called CarShield a scam.

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User Reviews

Star Rating

4.2
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191 Reviews

Review Breakdown

5 star
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Maryjane

March 30th, 2020 San Antonio, TX DETAILS arrow_drop_down
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Carshield approved our repair at our local Acura dealer without hesitation or delay. I’ve been a Carshield customer less than a year, and am relieved that they followed their word when I needed my first repair.

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Frank Jones

March 30th, 2020 Apopka, FL DETAILS arrow_drop_down
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Awesome experience. The service was helpful and polite.

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Bill Kindig

March 27th, 2020 Sylvania, OH

They are a very professional & helpful organization. The only reason we cancelled our policy was due to loosing our job.

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Nicole Richardson

March 26th, 2020 Kansas City, MO

I have not been with Car Sheild long but they were nice when I called and explained why I could make a payment till April.

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amveal 00

March 24th, 2020 New Orleans, LA DETAILS arrow_drop_down
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Excellent customer service,, fast and aware of my situation understood the urgent need to assist and handle my account in a very timely manner, and I was off to work,, thanks a million

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Markymark 107

March 20th, 2020 , DETAILS arrow_drop_down
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Excellent customer service. Easy to get vehicle warranty with them but had to cancel due to my total loss of my vehicle.

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ron

March 18th, 2020 Camden, SC DETAILS arrow_drop_down
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So far everything is great. Haven't had the need to use any services yet other than to adjust the payment method and that went flawlessly

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Ronny Capps

March 17th, 2020 Dallas, TX DETAILS arrow_drop_down
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Kind, courteous, and personable. Very helpful and knowledgeable

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K C Curry

March 17th, 2020 San Antonio, TX DETAILS arrow_drop_down
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I have no complaints about the service that I receive from Car shield. Every representative whom I've spoken with have been very professional and helpful. I have used their roadside service and called in to just ask questions and have always been treated with respect. Also they have alwaysresolved the problem. I love this service. I like that I have an app that connects me directly to a representative. I recommend this service to anyone who does not have a factory warranty in place.

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David

March 17th, 2020 Chicago, IL DETAILS arrow_drop_down
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Awesome customer service highly recommend

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Jamie Young

March 16th, 2020 Savannah, GA DETAILS arrow_drop_down
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Car Sheild did not waste any time getting me the help I needed when I was in distress and my car would not start. Car Sheild gave me all the information I needed to get the ball rolling. In an instant, I was transferred to road side assistant. Car Sheild made my experience a pleasant one. Thanks Car Sheild!!!

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Barbara Wolfe

March 16th, 2020 Newport, TN DETAILS arrow_drop_down
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When calling customer service, they are very helpful in assuring you have the best answers to your questions

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Patricia Mangus

March 13th, 2020 Philadelphia, PA DETAILS arrow_drop_down
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They took the time out to explain all of my option to go over all of my contract with them.

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Jim T

March 11th, 2020 Baltimore, MD DETAILS arrow_drop_down
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Excellent service! I locked my keys in the the car, while on a very important job. Carshield responded quickly with Roadside Assistance and lockout service, with No Fees! Spectacular!

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Melford Bass

March 11th, 2020 Dacula, GA DETAILS arrow_drop_down
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With only two months into my contract, my 2008 Acura Rl needed two engine mounts. This turned out to be a very costly undertaking. Carshield came to my rescue. I was very relieved when they approved to replace the mounts. The repair was completed with little delay. I am extremely satistied.

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Barbara Bagalayos

March 10th, 2020 Carson City, NV DETAILS arrow_drop_down
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Due to the fact we had to take a bus for the day because you required me to pay for the car rental we were without transportation the deposit was $200 and couldn't afford it. This company is wonderful as far as fast repair work goes not so much for car rental. You ok the repairs and the rental should be included when our car has to be in the shop overnight. Thank you for fixing our car we are in our 70s and can't walk.

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Vondell Davis

March 10th, 2020 Wadesboro, NC DETAILS arrow_drop_down
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They are fast and efficient service. What they advertise they do. Always there when needed without fail.

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John Mc Murray

March 8th, 2020 Lincoln, NE

I have nothing to say at the present time. I just received the policy a day ago. I hope CarShield is as good as, the selling pitch, was told to me.

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Jim Cook

March 8th, 2020 Glen Mills, PA

I really like what CarShield is offering , especially the deductible is $100.00. If anything goes wrong I can take my truck to my own mechanic and if he can't fix it, I can take it to a dealer to have it repaired. And I will have a rental truck until my truck is fixed.

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Frederick Sidoti

March 6th, 2020 New York, NY DETAILS arrow_drop_down
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Only a customer for a short time but, my experience with all representatives has been very impressive and helpful.

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Shereed69

March 5th, 2020 Portsmouth, VA

They were extremely helpful after my accident. They helped me get my old car off my policy and adding my new car by transferring the vehicle instead of starting a new policy. I thank CarShield and would recommend them to everyone.

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Arthur J. Williams, Jr.

March 5th, 2020 Mansfield, LA DETAILS arrow_drop_down
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I have not experienced any company that was more courteous and responsive than CarShield. CarShield is easy to contact; no long periods of waiting, or call backs. The representatives are knowledgeable and clear about their products, and explains very clearly. I am pleased that I am affiliated with the company with a contract with my Silverado truck.

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Capt. Norm

March 5th, 2020 Houston, TX DETAILS arrow_drop_down
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Great customer service! A good product! I’m glad I have it!

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Gayle Jackson

March 5th, 2020 Utica, MI DETAILS arrow_drop_down
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These people are so efficient and friendly they made a bad situation so much better!!

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Thelma Hanna

March 1st, 2020 Fayetteville, NC DETAILS arrow_drop_down
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Best company we have dealt with over the years would recommend to anyone not so for all companies thank you Thelma

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Catherine Morris

March 1st, 2020 New Orleans, LA

Was unsure about my purchase but have changed my mind.... Can't wait to see contract so I can understand better... Think it's gonna be a great deal.... Ty for your help with this Latoya?

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Glenda Green

March 1st, 2020 Gadsden, AL DETAILS arrow_drop_down
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Just called and was satisfied by a rep with receiving any services yet. She put my anxiety to rest.

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Suzanne

February 26th, 2020 Glen Burnie, MD DETAILS arrow_drop_down
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The young lady I spoke with was very interested and she was also informative.

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Ray Williams

February 26th, 2020 Warsaw, IN DETAILS arrow_drop_down
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The custpmer service was very helpful in helping me to better uderstand my coverage

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Melissa Green

February 26th, 2020 Jacksonville, FL DETAILS arrow_drop_down
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The wait on the phone to speak with a representative is not long. The reps were patient and pleasant to work with. The reps explained the service I was getting and did not rush me.I was told of different discounts and how the policy payments would be. I am resting assured knowing CarShield will be protecting my car no matter the mileage and I have road side service with them.

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roosevelt thomas

February 25th, 2020 Memphis, TN DETAILS arrow_drop_down
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Excellent Customer Service I’m glad I did BUISNESS with this company

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S. Jordan

February 24th, 2020 Las Vegas, NV DETAILS arrow_drop_down
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They are a very honest company, and they keep their promise, this is the best motor train policy that you senior citizens will ever get, it is fast, and very reliable sign up for the gold plan you'll never believe such a great deal that they will give you. Carshield is honest and dedicated to serving they're customers. I am very happy and feel very safe now, I am very content with this company, and I know all who sign up will be happy as well, carshield guarantees it. sjjay149

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Paul Jenkins

February 24th, 2020 Norcross, GA DETAILS arrow_drop_down
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Was great I was helped in a timely manner and was treated with respect and dignity

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Patrick Grip

February 24th, 2020 Rochester, NY DETAILS arrow_drop_down
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Convenience, easy to use no hassels friendly

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Juan Lopez

February 24th, 2020 Modesto, CA DETAILS arrow_drop_down
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great customer service and great people...!!

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Denise McGann

February 21st, 2020 Alexandria, VA DETAILS arrow_drop_down
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I contracted with this company about two months ago. Ito see the contract but it refused to provide the contract after I contracted with them. To this date, I have never seen the contract, only a welcome letter that provides no details on what is covered. Two days I experienced a break down. Although an hour later the car started, it worried me so I took it to my mechanic who tried to initiate a claim. They kept my mechanic on hold for over an hour and they gave me the run-around. My mechanic is a small business, and has no administrative help - he doesn't have the time for this stuff, and neither do I. I told my mechanic that I had cancelled the warranty with Car Shield and to fix the car at my expense. I do not recommend this company.

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Renee Wiggins

February 19th, 2020 Allentown, PA DETAILS arrow_drop_down
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They work hard to find the best price for your automobile. The reps are very informative, patient and and answer all questions with accuracy.

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Joyce King

February 19th, 2020 Dallas, TX DETAILS arrow_drop_down
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This is a great company..the representative helped me when im at my worst..very empathetic..kind and humble...the greatest customer service an I will refer friends and family to Carshield...

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Jim McClain

February 19th, 2020 , DETAILS arrow_drop_down
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The representative was helpful, and responsive to my questions on the repairs presented by our mechanic.

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robert timmons

February 19th, 2020 Hughesville, PA DETAILS arrow_drop_down
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I bought a car shield extended warrantee. Big mistake. They do NOT fix your car. They use any excuse to not cover ANYTHING. No repair, no rental car, no nothing. They paid NOTHING. This company is the biggest scam I ever encountered. Hundreds of dollars paid to them and nothing coming back, I wish I'd had researched them before I bought a policy from them .90% of the reviews I had read are 1 star ratings . There advertising is packed with lies. and I'd bet the good ratings are made up by employees of the company . ANY company with so many bad ratings and still be in business is a mystery to me. Why doesn't the BBB work to close this rip off Co. down. The100's of bad comments should close there doors. How can this crooked company still be operating.

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Nik

February 19th, 2020 Rock Springs, WY

The customer service representatives are WAY nice!!! This is one of the best choices I've made!!

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John Shapley

February 19th, 2020 Greensburg, LA DETAILS arrow_drop_down
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Car shield took great care of me and my concerns when I called them on the phone yesterday. They were polite and courteous and knowledgeable. I feel safe having car shield to take care of maintenance on my Dodge Dakota. Have a great day. Sincerely, John Shapley.

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Tom

February 19th, 2020 Minneapolis, MN

A great experience easy to understand when you call customer support people are great

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Paul

February 14th, 2020 New York, NY DETAILS arrow_drop_down
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Great service....!! Had no claims yet but had questions and they are very helpful and courteous .

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Susan Karp

February 14th, 2020 Huntley, IL DETAILS arrow_drop_down
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They were very friendly very helpful willing to work with me to find the best level for my needs. They gave me reassurance and I feel I could offer this to a friend of mine didn't know that they too would find good service friendly people and a quality company

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kenneth courtney

February 14th, 2020 Clinton, MD

The person I spoke with was very professional and personal

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Nancy Hawkins

February 13th, 2020 Big Rapids, MI

I just joined CarShield so don't have any experience with them yet. However the cost per month is very reasonable.

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Tatiana wood

February 12th, 2020 Waterford, MI DETAILS arrow_drop_down
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Doesn’t even deserve one star. Our transmission went out. The car has been in the shop for 8 days. 8 days. A family of six has had no vehicle with two babies 3 and under. Nobody knows their head from their butt here. And everyone gives different information. Everyday they are “reviewing” and “ will call us back”. We have not received one phone call from them. Our claim is still not approved. Nobody cares when you call. Nobody has any sense of urgency when we have called. It’s a long never ending battle. If your job or life depends on your vehicle find another company for your vehicle. Save yourself the hassle.

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Eddie Rios

February 12th, 2020 Ogden, UT DETAILS arrow_drop_down
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CarSheild is simply smart coverage. For a fair premium, they covered a whole range of possible car breakdowns on our vehicles. I feel that their policies are effective in coverage, great pricing, and easy to work with on repair reimbursement. Meaning they work directly with the repair shops alleviating you to not worry about. Great service and value all around.

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E Law

December 31st, 2019 Kaysville, UT DETAILS arrow_drop_down
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Car Shield / American Auto Shield: Everything was perfect until I actually filed a claim. I signed up and they debited my account for the monthly payments without any issues at all, LOL. As soon as I actually needed them to perform their part of the agreement they informed me that they do not cover the particular things my vehicle needed, which is really weird because the sales rep that signed me up told me that the coverage was basically like the original manufacturer's warranty except for things like brake pads, fluids or regular maintenance type services. I also find it interested that you can only cancel your contract and get a refund within 30 days of signing up with Car Shield but you can't file a claim within the first 30 days so basically you are out some money before you will figure out that they are a complete scam. The lady I spoke with was extremely rude and short with me, she kept interrupting me and talking over me, it was obvious to me very quickly that they had no intention of helping me whatsoever and were fine with cancelling my contract because they had already received several hundred dollars from me without having to provide any service or pay for any claims. This company has no integrity or honor and simply wants to scam you out of as much money as they can before you figure out that they are the only ones that will benefit from the relationship. DO NOT DO BUSINESS WITH THIS COMPANY.