Name: CarShield
Rating: 3.5

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Everette Douglas Washington, DC

Excellent Service. So nice when discussing information, no one gets any problems. They are very nice when I was talking to your representatives.

5 years ago

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Clevelanb Spencer Atlanta, GA

Everything went great from the time that I spoke with someone in the time that I was given the price and sign up everything was great

5 years ago

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Keith Roper Newark, NJ

I like the fact that they will come tow your vehicle from wherever you are at and take it to the shop you choose to have the work done.

5 years ago

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Glynn Brite Jackson, MS

The people that you have working for you are very professional and knowledgeable. I have enjoyed talking to the representatives.

5 years ago

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Angie ,

I know with Carshield I'm in Good hands. Just knowing The fact when my car brakes down I know I have Carshield to back me Angie

5 years ago

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Bob Scherker Naugatuck, CT

Everybody from your Salesforce to your customer service was very professional I will certainly recommend your services to family and friends

5 years ago

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Barb Boudreaux Lake Charles, LA

Customer service is excellent. I’ve been lucky I have not needed to use it yet, but I sleep better knowing I have car shield

5 years ago

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Markymark 107 ,

Excellent customer service. Easy to get vehicle warranty with them but had to cancel due to my total loss of my vehicle.

5 years ago

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ron Camden, SC

So far everything is great. Haven't had the need to use any services yet other than to adjust the payment method and that went flawlessly

5 years ago

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Renee Wiggins Allentown, PA

They work hard to find the best price for your automobile. The reps are very informative, patient and and answer all questions with accuracy.

5 years ago

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Timothy Evans Grants Pass, OR

CONSUMER BEWARE. Car Shield sells the warranty and United Car Care is the plan administrator. 2 claims and both denied. $12,000 later with no help. Car Shield states it will give the consumer piece of mind, "dependable, reliable and affordable soluntion to unexpected and costly repairs" none of which is true. No appeal or discussion available. Do not buy.

5 years ago

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Mandy Pittsfield, MA

I am advising everyone who writes a review about carshield, to do so after their car breaks down and they need to use their coverage. If u notice, really the only good reviews about them are from people who have not had to use their coverage yet, and just had good customer service. I made that mistake but am making up for it by telling people feeling like u have piece of mind and actually having it is 2 different things. They will most likely never help you if your car breaks down, and see how good their customer service is then.

5 years ago

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Angry Seed Nashville, TN

I had problems with my truck and had it towed to the dealership. Well after finding out what was wrong with it I was informed by the dealership that Carsheild wasnt going to cover the repair unless they could ship in the parts to the dealership instead of the using their own parts. I was told by Carsheild that I would need to go to another auto shop that would accept shipped in parts. I asked for a list in my area and every one of them said they wouldn't accept Carsheild. Now I'm left just paying 1800 for the repair. This warranty service should be shut down!

5 years ago

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Rosalyn Manning Jacksonville, FL

Car Shield offers the worst service I have ever seen. I have been waiting almost 3 months for my reimbursement on the car rental also they only pid 1/3 of the rental cost and was advise that they don't cover the taxes. Where in the world that they don't cover taxes. They also request a second inspection for the motor to be pulled that they don't cover also the cost of your deductible. But they don't have a problem taking that payment out of your account on a regular basis.

6 years ago

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Thomas Leonard Jacksonville, FL

I have car sheld on my 2007 nissan frontier 4×4 and rhe drivers window motor went out and took it to the nissan dealer in jacksonville fla and they called for the claim dept and they didn't want to pay for the repairs on my truck they finally approved the repairs on my truck but didn't want to use nissan parts because they were to hight priced and order it from auto zone for half the price and there in warranty on it so if something happens to it iam screwed out of the 100. Dollars i had to pay and the dealership had my truck for 2 days and car sheild didn't want to pay for the rental car

6 years ago

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Tiffany Cambridge, MD

🤔I call the clam center to get help on fixing my car an they told me that I have to wait for 30days to get my clam. I was so hurt about it. Don't have no 😢😢transportation to take my kids to school or to the doctors if they need to. I payed 😱$100.00 an some to get started with car shield. They need to let ppl know before they get started in the program a carshield.

6 years ago

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James Frisco, TX

CarShield is a marketer ONLY; they pass you off to third parties who deny 98%+ of all claims. America Auto Shield is one of their avenues to promise "peace" yet create nightmares. Look at the true 1star/2star reviews on Consumer Affairs. Oh yeah, CarShield reinvented themselves by removing the space between their name, one reason, to hide their "F" rating with the Better Business Bureau.

6 years ago

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Vonmico R Floyd Greenville, NC

Wonderful experience!!!! Low monthly payment and deductible, great customer service ! Justin Covered all questions i had!

6 years ago

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Thomas Amsden Brookings, OR

Everything except when you are to with draw payment is fix All the Customer Service have been very helpful. And Thank You for asking.

6 years ago

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Fred Garrison Terrell, TX

They were just great with their response to the questions I had in answering them and getting some changes in status done for me.

6 years ago

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Jim Stevens Bridgman, MI

This plan is so much easier and cheaper than the dealership was offering. You will breath easier knowing your car is covered.

6 years ago

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Allyson McCalister Dayton, OH

I always seem to get the person who will go the last Mike to get me answers to my questions and find the best one for me

6 years ago

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Dr Steve Plymouth, MI

I have had to make many phone calls but must admit your staff is VERY professional and eager to assist. VERY good customer service training!!!!!

6 years ago

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Vanessa Colley Talladega, AL

CarShield. Very compassionate in considering your situation and goes above and beyond in providing reasonable reachable solutions. THANKS CarShield

6 years ago

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percival y masangkay Denver, CO

Up to this day, it's about satisfactory customer service. I have yet to rate CarShield when it comes to actual car repairs. thanks

6 years ago

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Chris C Spanaway, WA

I called to get a quote. I said I wasn't going to be getting anything at this time I'm just looking to get a quote. The response I got on the phone was threatening. "What if your car brakes down on the highway? what then? and if you don't sigh up now you'll lose your discount" I said no and thanked them for there time. There reply "So are we putting this on a card?" I just hung up the phone after that.

6 years ago

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Audrey Macfarlane Dallas, TX

I just bought a brand new Crosstrek and I needed a warranty for it, CarShield was recommended by my neighbor and they have awesome prices for what you get. 10/10

3 years ago

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Corteney Petit San Antonio, TX

They are awful they do not tell you they contract out to American auto. My transmission been. Out all month. They only cover rental for 7 days. Parts still Not delivered. They are AWFUL AND FULL OF LIES. THEY FALSE ADVERTISE IN EVERY WAY. HORRIBLE COMPANY.

2 years ago

Reply from CarShield

Thank you for reaching out to us with your concerns. We would be happy to look into this for you. Please email info@carshield.com with your contract number or VIN number and your concerns. Also, put your contract number and best company review in the subject line for reference.
Once we receive your contract information, we will review this for you and get back to you.
Regards, Customer Relations

Apr. 6th, 2023

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Wayne Parker LA

I have had carsheild for more than 2 years ,and the first claim I made was denied they don't fix anything. And to top that off I did not set up auto pay and they still took money out of my acct without authorization. These people are a business you don't want to deal with. This is a warning to you. Stay away from these people.

2 years ago

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Grace San Antonio, TX

This company leave u hanging 13 days no tepair... no communications or car rentaI I call every day no resolution...I don't recommend this program good luck....the only reason I gave 1 star is to complete review........horrible service don't waste your time.....scammers....

2 years ago

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Don Che Hopkins, MN

Carshield denied my previous claim! I fixed issue and left them! They harassed me to come back, I don't know why but I did, they denied yet another claim 😕 they have the audicty to fight the bank for my refund! Rip-off company! Ice T should be embarrassed to accociate his name with them!

4 years ago

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Kevin Wirgnoivcz New York, NY

I like nothing at all about this company they took my money though. I filed a claim months ago and they never even contacted me about it. I would'nt wast my time or money with this company as far as I am concerned it is a big rip off.

4 years ago

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Jay Morris Thompson Falls, MT

Started a policy on the word from the salesman that everything other than wearable items(brakes, tires, ect.) were covered, After over a year of automatic bank draws the power steering was not included! READ the 50 page legal! SCAM

5 years ago

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Diane Diggs ,

The Lady was very helpful on how policy works. Learn something to let me know I made a good choice for my car coverage

5 years ago

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Michelle215 ,

I am thrilled i made the call to carshield and swithed i saved $65 and im thrilled and glad to a part of the family😊

5 years ago

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Jim McClain ,

The representative was helpful, and responsive to my questions on the repairs presented by our mechanic.

5 years ago

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Nancy Hawkins Big Rapids, MI

I just joined CarShield so don't have any experience with them yet. However the cost per month is very reasonable.

5 years ago

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Florence K Rogers Church Point, LA

I been with Carshield for almost a year, everytime I call about something broken on my car it's not covered. Now I am having trouble with the sensors they tell me it all depends on what sensors. I feel if I am paying all this money it should pay more . It have never paid for anything I called about. NOT GOOD

6 years ago

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Mary Rice East Stroudsburg, PA

I had car shield for 1yr an half and when my car broke down nothing was covered ,do not use car sheild I had to pay for my towing I had to pay for car rental they said they would reimburse me I never received a cent so I canceled my policy ,don't waste your money

6 years ago

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Angel Kingman, AZ

I just talked to a guy on the phone and he was so in a hurry he wouldn't let me talk. He just wanted to get my money and when I said I would do it next month he hung up on me. I'll just save the money myself and have a savings account just for car repairs I think this company is a rip off. Red flags everywhere!!!!!

6 years ago

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Zak Aurora, CO

If you put the $100 a month in a jar instead of giving it to CarShield, you would have $1200 a year for any car repair you need with no chance of having your claim denied. $1200 may not be enough for the repair, but it's better than getting $0 from CarShield when they tell you that your specific repair is not covered.

6 years ago

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Caryn Hahn Lexington, KY

Don’t buy this! What a scam. I was paying over$100.00 a month. I had the mechanic at Honda tell me that I needed to replace my PVC valve. A total cost of $240.00. Car Shield would not cover it. I immediately cancelled. The mechanic at Honda said he has tried to use them 3 times for customers and they weren’t covered

6 years ago

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Derrick Lukes Fort Myers, FL

The representative that helped me today was very knowable and he also found ways to help me save money

6 years ago

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Roberto Soto Miami, FL

The costumer service was very good and helpful answering all my questions. They gave me the best offer and guidelines.

6 years ago

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Marie Martinico Carson City, MI

Agent who gave me all the information for Carshield explained all the advantages of my plan. Easy to understand .

6 years ago

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Toni Morris Pittsburgh, PA

They were on top of their game. I appreciate them sending me an email when there was an issue and not canceling me.

6 years ago

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Strickland DeSoto, TX

My representative Mark was very informative about the products and service Carshield provides. The process was quick.

6 years ago

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Roman Albarran Pleasant Prairie, WI

Warren was great to work with! Made me feel comfortable and confident in making the best choice for my needs.

6 years ago

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brian Omaha, NE

keep up the good work, the CSR I spoke with was excellent and very professional, thank you. Keep up the good work

6 years ago

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Thomas Holmes

Other than being on hold for long periods of time , the staff and representatives have been most helpful and courteous.

6 years ago