C.A.R.S. Protection Plus Logo

C.A.R.S. Protection Plus

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11 User Reviews

1.7

Overall Score

LAST UPDATED: June 21st, 2021

Founded in 1998, CARS Protection Plus is a fully insured vehicle service contract provider. The company offers multiple comprehensive service contracts that are sure to meet the needs of every customer. The company mission statement promises that all CARS Protection Plus business will be done honestly and truthfully, and the company aims to provide quality service at an affordable price.

CARS Protection Plus has serviced over 17,000 dealers in 34 states and pays mechanical claims in all of the continental United States.

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Star Rating

1.4

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11 Reviews

Review Breakdown

5 grade

9%

4 grade

0%

3 grade

0%

2 grade

0%

1 grade

91%

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JG Concord, CA

I have a Liberty Shield contract. My Audi’s rear main seal and timing cover gasket (and a fees other things) failed. Liberty Shield paid for all parts and labor to the letter of the contract. VERY happy! Saved me over $8000. I am so glad I purchased the coverage.

3 months ago

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Emmanuel Gorres Dundalk, MD

This shouldn't even have a star. This company would only cover $185.00 out of a $1200 dollar warranty job. You call them and ask if the part is covered and they tell you yes its covered and then tell the Dealership its not covered. Even the Dealership says this company is a total rip off and looking at the FACEBOOK reviews this company has a reputation of ripping people off and Law Suits. I will not ever continue to ever work with a company like this. This is total BS and look on FACEBOOK for CARS PROTECTION PLUS and you will see all the bad review and law suits this company has acquired, I would not do business with this company. Deserves a ZERO STAR RATING.

4 months ago

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eharrell Biddeford, ME

DO NOT BUY !!! I made the mistake of paying almost $2000 for this service/ warranty. First off there is basically no one who will work with them. Secondly they don't cover anything that you would need them too. They are insanely rude on the phone and can't even tell you anyone who will service you car. Basically I have had 2 issues with the car I bought a year ago ( I bought a lemon I know ) nothing was covered and I am now out an extra $2300. If you think its something you want call the company first and experience it first hand. Also check out their BBB rating , I really wish I had.

5 months ago

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Michael G Petaluma, CA

They failed to honor their warranty. The warranty was sold through a car dealer at time of purchase. The transmission failed within two months ... a $6,000 repair. They declared that the warranty did not cover the vehicle (a normal 2013 Yukon XL) because of a lift kit. But, the vehicle does not have a lift kit ... just slightly larger after market tires. Nothing in the warranty paperwork advised that the vehicle would be excluded, or mentioned anything about tire size. They refused to pay for the repair. They said they would refund the warranty cost rather than pay for the repair. That does not solve the problem. I still have to buy a warranty from another warranty company to pay for future potential issues, in addition to pay for the repair. Importantly, to repeat, nothing at the time of reviewing and entering the warranty contract provided for the limitation they used as a reason to say the warranty would not apply (tire size). And, the other reason they used (lift kit) was not accurate. They looked at photos from the repair shop and concluded it has a lift kit when it does not.

9 months ago

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Bart Somersworth, NH

C.A.R.S Protection Plus is a complete scam for money. The people in this “company” are nothing but rude crooks who will try everything they can to avoid paying for repairs covered by the plans they sell. The crazy amount of complaints made against them via the Better Business Bureau says it all, I wonder how they can still be in business. My personal experience with them started when I purchased a Subaru Outback in the year range of the well-know Subaru head gasket issue. At the time of the purchase, the car had 80k miles, so close to when this head gasket issue is supposed to happen. The dealership I bought the car from sold me this C.A.R.S Protection Plus Unlimited Mileage Value Plus warranty insisting head gasket replacement, as well as many other parts, were fully covered. Long story short, a few extra thousand miles later, the head gasket started to leak (external leak). I went to my local Subaru dealership and they strictly refused to deal with C.A.R.S mentioning they had many troubles with them in the past. That and the fact it took us more than to weeks to find a Subaru Approved mechanic willing to deal with them in a 35 miles radius should have been my first clue. The mechanic diagnosed a leak in the head gasket as well as a rack and pinion leak, both covered under my plan. Before starting any repairs, the mechanic followed protocol and contacted C.A.R.S to advise them of the issue and give them an estimate for parts and labour as well as sending them pictures. He was told that in order for the head gasket repair to be authorized he would need to completely tear down the engine, something he said was totally unnecessary as there was a significant and visible leak. When he tried to speak to the C.A.R.S stating this was not needed and would add exponential cost to me to what would already be an expensive repair, he was only met with grief and the C.A.R.S representative hung up on him several times. I personally contacted C.A.R.S after the mechanic told me about his experience with them only to have someone hang up on me too and when I tried calling back, I was put straight to the voicemail, although they were still supposed to be open for another 25 minutes. I called back on the next Monday and after a long wait on the phone, I finally spoke to the receptionist who was clueless and transferred me to George (no last name, he refused to give it) who agreed he wasn't the one who dealt with this claim (Ed was the one, but again no last name and no one within C.A.R.S was willing to give me his last name). George told me the mechanic gave them no estimate. When I asked why the mechanic told me he told C.A.R.S the repairs would cost $2741 and Ed *no last name* told him C.A.R.S would pay up to $1161 after the $100, he said that was a lie. George was adamant that they would never give any payment estimate without the faults being clearly diagnosed even though they told the mechanic another story and gave him numbers. I said the rack and pinion fault was clearly diagnosed and he simply said to forget about it and focus on the head gasket issue. He explained C.A.R.S might cover up to five hours of labour for tear down depending on proof of diagnosis from the mechanic. When I asked what happen if they decide that the teardown does not demonstrate definitive proof of a head gasket leak, I was informed that they would cover nothing I would be responsible for the full cost of tear down and re-assembly. At this point, I ended the call and contact the mechanic to authorize him to officially open the claim for the rack and pinion repair. The mechanic wasted three days on fruitless talks on the phone with C.A.R.S that ended up nowhere as they kept hanging up at him. All this resulted in him no longer willing to deal with them as he lost a lot of time due to all this nonsense. He also called the car dealership and advised them of the trouble he had with C.A.R.S (and it was not his first time) and consequently, they are no longer selling C.A.R.S as their aftermarket warranty. I now find myself in a position of needing two significant repairs but cannot find any mechanic willing to deal with this company, not even a single garage. I feel like I've been sold a product that is absolutely useless and have wasted my money on what is a total scam. I have no started a formal complaint against them with the Better Business Bureau! These crooks should have been made to go out of business a long time ago! Do not buy any warranty from them, they will try anything to not honour their part of the contract!

1 year ago

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Hops77 Portland, ME

This warranty company is borderline worthless. Should something go wrong with your car it is much more than just paying a deductible and getting your car fixed. Many shops won't deal with them. They will search for the shortest possible labor time and search the cheapest parts they can find and use this sum to determine what they will pay after the deductible. The shop I deal with is a service and sales business that stopped offering C.A.R.S. as a service contract because of these issues. Furthermore, this shop is very reputable and they refuse to use cheap parts so the service contract from C.A.R.S. is nearly useless. This contract may cover 1/4-1/3 of the repair cost unless you go to a fly-by-nigh outfit and risk shoddy work. Do not deal with this company. They are pleasant on the phone but that doesn't keep your car on the road.

2 years ago

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Michael Wander Allen, TX

Our a/c went down. The repair estimate from two separate garages were both about $2,000 to do the job right. CARS would only pay $544 for the repair stating only the defective part (compressor) should be replaced. Both garages said that the system was contaminated and the repair suggested by CARS would not last more than a year. They also stated when it broke again, CARS would not cover the repair a second time. With that said, we decided to just sell the car rather than putting $1500 into it and get a refund for the service contract we purchased from CARS....................next this happens; When buying this warranty, do not believe anything the salesperson tells you or shows you. The warranty cannot be cancelled for a refund, even though in the big print on their contract it says in large print; ALL REQUESTED CANCELLATIONS/REFUNDS MUST BE IN WRITING AND WILL BE PROCESSED THROUGH YOUR LIENHOLDER, IF ANY, OR YOUR SELLING DEALER. ANY CANCELLED CONTRACT IS VOID AND WILL NOT BE REINSTATED. This surely makes you think you can cancel this contract but look at the small print under this a few lines down, you only have 20 days to do so!!!!!!!!!!!!; After 20 days from the Effective Date, there is no refund except in the case of a total loss, as determined by the insurance carrier, or repossession by the lienholder, and as long as no claim was made. If eligible, CARS will cancel this Service Contract for a monthly prorated refund, less an administration fee of $50.00. How are you supposed to read all the small print in a service contract?? I have had many service contract with many other reputable insurance companies and was always able to cancel the contract for a pro-rated refund. STAY AWAY FROM THIS COMPANY!!

4 years ago

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jkozara Stanton, MI

Required a "tear down" of transmission for diagnostics despite two reputable mechanics saying it was unnecessary. I was informed this was at my cost. Had scam with the used care dealership which did not at all explain all the "limits" to the policy. A total waste of money. I made a report to Better Business Bureau.

9 months ago

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Sue Peterborough, NH

I have had the same experience as the orher two people that have reviewed this horrid company. I use my vehicle to earn my living with a deleivery company. CARS will never pay the full amount of repairs. Will never answer phone for claim in the same day, and will never refund money for towing. All they do is get a dealership to talk you into this warranty that is made to sound better than what it actually is. Keep your money! You will need it when it comes to repairs!

3 years ago

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Bobby Godwin Lavon, TX

My car overheated and barely made it to a NTB were they immediately jumped into action to repair my car. C.A.R.S. refused to reimburse any repairs due to not following proper claim procedure by calling them first for claim #. I tried to call them however this was on a Friday after hours. How was i to get to work by Monday without my car??? They still refused to reimburse any cost for repairs over a technicality of not calling them first. This warranty plan sounded like a great deal at the time but i am canceling now. BEWARE!!! They leave you hanging in emergency situations.

3 years ago

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Nathasha New York, NY

Like most insurance type companies, they will find any way to deny your claim. If you do a search online about aftermarket car warranties, you wont find a single article that encourages you to buy one. C.A.R.S. PP is exactly why. They are the equivalent of a sleazy used car dealer. In fact, that's where most of their policies are sold.

2 years ago

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