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I have had the same experience as the orher two people that have reviewed this horrid company. I use my vehicle to earn my living with a deleivery company. CARS will never pay the full amount of repairs. Will never answer phone for claim in the same day, and will never refund money for towing. All they do is get a dealership to talk you into this warranty that is made to sound better than what it actually is. Keep your money! You will need it when it comes to repairs!
My car overheated and barely made it to a NTB were they immediately jumped into action to repair my car. C.A.R.S. refused to reimburse any repairs due to not following proper claim procedure by calling them first for claim #. I tried to call them however this was on a Friday after hours. How was i to get to work by Monday without my car??? They still refused to reimburse any cost for repairs over a technicality of not calling them first. This warranty plan sounded like a great deal at the time but i am canceling now. BEWARE!!! They leave you hanging in emergency situations.
Our a/c went down. The repair estimate from two separate garages were both about $2,000 to do the job right. CARS would only pay $544 for the repair stating only the defective part (compressor) should be replaced. Both garages said that the system was contaminated and the repair suggested by CARS would not last more than a year. They also stated when it broke again, CARS would not cover the repair a second time. With that said, we decided to just sell the car rather than putting $1500 into it and get a refund for the service contract we purchased from CARS....................next this happens; When buying this warranty, do not believe anything the salesperson tells you or shows you. The warranty cannot be cancelled for a refund, even though in the big print on their contract it says in large print; ALL REQUESTED CANCELLATIONS/REFUNDS MUST BE IN WRITING AND WILL BE PROCESSED THROUGH YOUR LIENHOLDER, IF ANY, OR YOUR SELLING DEALER. ANY CANCELLED CONTRACT IS VOID AND WILL NOT BE REINSTATED. This surely makes you think you can cancel this contract but look at the small print under this a few lines down, you only have 20 days to do so!!!!!!!!!!!!; After 20 days from the Effective Date, there is no refund except in the case of a total loss, as determined by the insurance carrier, or repossession by the lienholder, and as long as no claim was made. If eligible, CARS will cancel this Service Contract for a monthly prorated refund, less an administration fee of $50.00. How are you supposed to read all the small print in a service contract?? I have had many service contract with many other reputable insurance companies and was always able to cancel the contract for a pro-rated refund. STAY AWAY FROM THIS COMPANY!!