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Michael Wander
August 31st, 2017 Allen, TX

Our a/c went down. The repair estimate from two separate garages were both about $2,000 to do the job right. CARS would only pay $544 for the repair stating only the defective part (compressor) should be replaced. Both garages said that the system was contaminated and the repair suggested by CARS would not last more than a year. They also stated when it broke again, CARS would not cover the repair a second time. With that said, we decided to just sell the car rather than putting $1500 into it and get a refund for the service contract we purchased from CARS....................next this happens; When buying this warranty, do not believe anything the salesperson tells you or shows you. The warranty cannot be cancelled for a refund, even though in the big print on their contract it says in large print; ALL REQUESTED CANCELLATIONS/REFUNDS MUST BE IN WRITING AND WILL BE PROCESSED THROUGH YOUR LIENHOLDER, IF ANY, OR YOUR SELLING DEALER. ANY CANCELLED CONTRACT IS VOID AND WILL NOT BE REINSTATED. This surely makes you think you can cancel this contract but look at the small print under this a few lines down, you only have 20 days to do so!!!!!!!!!!!!; After 20 days from the Effective Date, there is no refund except in the case of a total loss, as determined by the insurance carrier, or repossession by the lienholder, and as long as no claim was made. If eligible, CARS will cancel this Service Contract for a monthly prorated refund, less an administration fee of $50.00. How are you supposed to read all the small print in a service contract?? I have had many service contract with many other reputable insurance companies and was always able to cancel the contract for a pro-rated refund. STAY AWAY FROM THIS COMPANY!!

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