American Dream Auto Protect

Jacob W and Sam C are the epitome of class and exemplify tremendous customer service skills! First time doing business with this company and and will not be the last.....all because of the above mentioned individuals! Thank you Jacob and Sam!!!!

My experience with American Dream Auto Protect has been extremely disappointing and frustrating. I purchased a warranty from them in October 2022 and requested a refund in July 2023. The trouble began when they refused to cover an issue with my car, claiming it was pre-existing and citing a recording of me mentioning the issue during the purchase, which was not the case. I contacted their customer service to request a $2,200 refund. Despite diligent follow-ups and conversations with their representatives, particularly Mr. R, I have not received any refund. Promises and reassurances were made but not fulfilled. I was initially told I would receive a credit refund in 7-10 business days, which never happened. They then mentioned mailing a check, which also never arrived. An electronic check was promised within 24 hours but was never processed. Subsequently, I was told they could only issue refunds in increments of $500, and even that didn't happen. Despite Mr. R's assurances, a check supposedly mailed on September 27th was never received. I even sent a certified letter requesting a refund with no response. It's clear that this company has been giving me the runaround for over two months, and their repeated attempts to avoid my refund request are frustrating. When I call them now, they keep me on hold, send me to voicemail, or hang up. It's worth noting that someone named Henry keeps texting me to offer a discount for their service, which adds to the overall unsatisfactory experience. In conclusion, I strongly advise against using this company under any circumstances. My experience with them has been nothing short of exasperating and unsatisfactory. ***********************UPDATE*********************** Since I posted my review I have spoken with Raymond to rectify the refund issue. They immediately wrote a check to be sent out overnight USPS, emailed me a picture of the check, and sent the USPS tracking number.

I called this company for a quote for a vehicle I was considering to buy. The other car I was looking at came certified through the manufacturer. One week after my quote, the salesperson called me back to check which purchase I made as agreed upon. I thanked the salesperson but told him I went with the car that was certified and therefore didn't need the warranty. He attempted to still offer the warranty and I needed to firmly decline and ask that I be taken off their list for future consideration. He agreed and we hung up. I received another SIX calls on the matter where I asked the same; to be removed from their system. I was ensured on that 6th call that he, himself, would remove me and apologies were in abundance. The very next day, I received two text messages!! I called back and the salesperson who answered the phone ("John A") was rude, obnoxious, aggressive, and refused to put me on with a manager. We argued back and forth about my request to speak with a manager and the amount of unprofessional dialogue was astounding. I had to hang up and call back. I left a message asking a manager to call me back. 2 minutes later. I received a phone call from someone who claimed to be a manager apologized for the behavior and concluded that he would take me off the list. He called me back 15 minutes later to verify I was taken off. I received a phone call from a supervisor within 15 minutes of writing my review, (presumably the same person I had spoken to earlier) who informed me that he noticed I left a bad review. He concluded that he had already spoken to me and that he already apologized and asked me to remove the review. I told him no and disconnected the call. **Update: after speaking with "Henry B", a vice president of sales, he profusely apologized for the unprofessional manner in which I was treated. He informed me that disciplinary action would be taken by the company on this employee and he was more than 90% sure this individual would be terminated. I agreed to remove the review only if they fired this person. It did surprise me that a person with his title and function had no direct involvement in disciplinary action. He gave an explanation of the process and alluded that it was most likely a sure thing. After reading all of the negative reviews and knowing that I have no way of knowing if they actually fired this person, I decided to leave the initial review with this update and change the rating to a neutral one. It appears that there is a script that is being used to play on the emotions of persons who care about others' ability to make money based on the actions of some bad apples. It's a manipulation tactic that has probably saved them from many more bad reviews. Bottom line: the company is responsible for training their people adequately and the company needs to have a zero-tolerance policy for this type of behavior.

Mr. Sims is a rarity in Customer Service! He answered the phone with a song in his heart. I was reassured that my situation would be handled promptly, and it was. My questions were graciously answered. This man deserves a raise! It's not very often that you receive that type of phone/Company Service anymore. Thanks again Gary!

I had an extraordinary experience working with Mike A, and Sam, and getting a great deal on long-term warranties for two of my Mercedes-Benz vehicles. They were both very professional and helpful in arranging a very good package to cover the vehicles. Thanks guys for all your help and taking the time to find the best deal for me.

Awesome claim process. Clark and Mark helped me approving the claim at eye blinks time. Appreciate the team at American Dream Auto Protect!!! I thought extended warranty claim process will be of hassle until I work with American Dream Auto Protect!! Stupendous!! Thanks again so much Clark and Mark!!!

The experience that I have had with American Dream Auto Protect is amazing. I've been with them since 2021 and they do what they say they're going to do. I would definitely recommend carshield to anyone because it is definitely worth it. Thanks.

I work as a service advisor, and jack was very helpful, informative, and a pleasure to speak with. He made the experience easy and allowed me to take care of the customer and receive payment in a timely manner. The friendly conversation was also a nice break in my day. It's the little things. Keep up the good work jack! Thank you!

I've always bought warranties on used cars since they don't come with one. American Dream Auto Protect responded before anyone else that I called. The specialist was able to explain everything to me and they worked with me on the payments.

I've always bought warranties on used cars since they don't come with one. American Dream Auto Protect responded before anyone else that I called. The specialist was able to explain everything to me and they worked with me on the payments.

The young man was very professional and courteous. Provide excellent service.

as a service manager i found this company very understandable and very easy to deal with

Real life account I had the most horrendous experience with American Dream Auto Protect. Their customer service is beyond appalling, to the point where I was cursed at and accused of scamming when I filed a claim. Instead of assisting me, they tried to bully me into canceling my contract so they wouldn't have to uphold their end of the deal if the bill was too high. Stay away from this company unless you enjoy being mistreated and scammed.

Don’t trust American Dream Auto Protect (ADAP). I bought their Platinum extended warranty after reading a lot of good reviews online, but I later came across some reviews claiming ADAP wouldn’t pay for expensive (but covered) repairs or provide refunds for customers until they deleted their negative reviews, which would explain why they are rated so highly online. In retrospect, the salesman also used some tactics that seemed personable at the time, but manipulative in hindsight. When I called to cancel my policy, “Sam C” argued, trying to get me to keep it. He eventually agreed to cancel it and provide a refund and said I would be getting a cancellation email and should see the refund within 5 business days. A few days later I still hadn’t received either, so I emailed them and never heard back. A week later, still nothing, so I called and the person verified my policy was canceled and put me on hold while they called the Billing Department about the refund, while on hold I heard her say “So what do you want me to tell him?” before she told me to expect an email later that day. Later that day I got the email for the refund, dated for that day, not a week earlier when I cancelled the policy/they said they’d provide a refund. I even replaced my credit card after working with them because I don’t trust them with that information. A lot of reviews also mention the same names, so it seems like they use names like other companies use titles/positions… very shady. TLDR: Untrustworthy, dishonest, may deny service unless you delete bad reviews, didn’t provide refund in timely manner until repeatedly contacted.

THIS COMPANY IS NOT LEGITIMATE, THE SALES PEOPLE WILL PAINT THIS PRETTY PICTURE OF FULL COVERAGE ON THE VEHICLE, INCLUDING ELECTRONIC ISSUES/RADIO REPLACEMENT. WHEN YOU FILE A CLAIM, THEY MAKE UP EXCUSES TO DENY YOU. MY RADIO NEEDS TO BE REPLACED DUE TO THE MODULE DAMAGE AND BACKUP CAMERA NO LONGER WORKING. WHEN SAM SOLD ME THE POLICY, HE IMPLIED THAT THEY DO RADIO REPLACEMENT. HE FAILED TO DISCLOSE THAT THE ONLY WAY THE RADIO CAN BE REPLACED IS WHEN IT HAS NO POWER LEFT. GARY FROM CLAIMS TOLD ME THAT THEY DENIED MY APPROVAL TO CHANGE THE RADIO. I TOLD THEM THAT I AM A BLIND DISABLED PERSON AND I NEED MY BACKUP CAMERA FOR SAFETY ISSUES. I TOLD GARY SO SINCE YOU ALL REFUSE TO PAY $1800 TO REPLACE MY WHOLE RADIO SYSTEM, WHY CAN'T YOU RESOLVE THE ISSUE BY JUST REPLACING THE BRAIN MODULE AND BACKUP CAMERA? GARY WAS VERY RUDE AND DISRESPECTFUL. HE REFUSED TO HELP ME FURTHER, NEVER CARED TO ANSWER MY QUESTION, NOR WAS MY ISSUE RESOLVED. HE WAS VERY DISMISSIVE AND LIED TO ME SAYING THAT HE PASSED MY MESSAGE ON TO HIS SUPERVISOR AND THAT THE SUPERVISOR WILL CALL ME. I ALREADY KNEW THAT HE WAS LYING. HE WAS ONLY TELLING ME THAT JUST TO GET ME OFF THE PHONE. PLEASE KNOW THAT IT IS ILLEGAL TO REFUSE SERVICE TO PEOPLE WITH DISABILITIES, ESPECIALLY WHEN THEIR SAFETY IS A CONCERN. SOMETHING IS REALLY SHADY ABOUT THIS COMPANY. EVERY-TIME YOU CALL, IT'S ALWAYS THE SAME PEOPLE ANSWERING THE PHONES. I AM ALREADY DOING WHAT I NEED TO DO.

Sam C was the most pleasant person that I have ever dealt with he is so professional and amazing would recommend him to anyone that needs his help with business

Terrible company to work with! They lie about the coverage they provide, they deny your claim and then tell you they didn't. They told us we would need to have the engine torn down more for inspection (at a personal cost of $2000 to us) and then after we did that they denied the claim for something that had nothing to do with the engine. They told us that they denied the claim because of an unresolved recall issue. When we provided all the paperwork that proved that the recall issue had been completed Raymond told us that it wasn't enough and that we needed to find the "right" paperwork. Then he told us that the claim was not denied but that we needed to tear down the engine AGAIN!!! Please save your self the time, money and frustration and do not do business with this company! They use fake Facebook profiles to bolster their 5 star ratings. They have stolen other people's pictures from Facebook to create profiles for fake ratings! They are a SCAM company!!!

Terrible absolutely terrible. I don’t even want to leave a one star. They’ll beat a price and pressure you into leaving a good review for them but then when it’s time for them to pay they’ll leave you to fend for yourself. They tell you any ase certified mechanic can fix your vehicle but no shop honors them. For good reason after how they treated me too. So you call them to find a shop and they’ll send you too one but they completely disregard what the shop diagnoses. In my case they could t approve any engine work until they know the point of failure and the only way for the shop to do that was to take my engine apart. So I had to put the money up for that work. The shop called the warranty company and told them they need to get an inspector out there so they know what was going on. American dream told them they need to have the full estimate and point of failure before they do anything. So the shop went along with the work documenting and taking pictures of everything. When the inspector finally arrived he just took pictures of my taken apart engine and wouldn’t take the pictures the shop took showing the timing chain stretched out and the guides worn thin. American dream contacted me through email a few days later telling me their not going to approve my claim because the head gasket blew and I drove on I continually used it with the problem witch is total bs since I’ve only had the vehicle for 2 months and turned it in as soon as the light came on. These people never sent me a declaration page and won’t let me see the inspection report. Their a total scam so spend your money elsewhere. And do more research than their bs good reviews they pressure their clients into wile their paying for what they thought was a good price

Alex and Sam C were great! I cancelled my policy for wanting to do more research, no offense with American Dream they’ve been great. Most definitely Alex and Sam. Thank you

Shopped around and found their rates to be reasonable. Excellent communication from William M. So far two claims that were handled quickly without a hitch. Highly recommend.

the best company in the industry american dream auto protect, mark was able to help me get my claim covered and my account set up they are the best in the game. thank you so much american dream auto protect,

Mark F was very quick to get my approval processed day of! The shop had zero issues processing everything with my agent and I. I was impressed with being updated moments after processing.

They follow up and are concerned about their customers

Mark F. provided excellent service for me

Al great service, took time to explain the process for claims.

ADAP arbitrarily and without documentation has denied claim for service under warranty. American Dream Auto Protect sold services that it has failed to provide and done everything possible to avoid. There is a complete lack of communication and transparency. They use vague language and rely on verbal communication to lure people to purchase their product to take their money and fail to deliver. Business response: The business has done nothing but give me the run around. The claim remains denied, their "offer" was to refund $250.

I had to cancel my warranty due to large unexpected expenses for my property. Sam C was very helpful and made the process easy.

Got a policy in Dec 2023, and was rude then but was cheaper than other warranty. American Dream didn’t pay my claim because I started in Nov 2023 and made a claim in January 2024. Every person was rude, wouldn’t let me speak to a supervisor for nothing. I made 5 different calls. The dealership I went to stated they wouldn’t even talk to her about my claims, but at first they would only talk to the dealership. Please don’t waste y’all money because they will just take it and don’t pay for a claim. Rude as Hell!!

Sam C was very helpful with me canceling my policy. I had to cancel because of some unexpected bills and Sam was very helpful and professional.

Would just like to say claims manager Sam was a big help and a great guy. He was able to help me and took the time to listen to my concerns. Thanks to Sam

If I could select 0 stars instead of one I would. This company has so many fraudulent tactics to look like a legit company. They have stolen people’s facebook profile pictures to create fake accounts with fake names to create fake 5 star reviews and they are all from Ocean City MD. They harass and beg you to remove negative reviews, and Raymond W will talk over you and hang up if you have a problem. My platinum coverage started 9/28/23 and I filed a claim in October and the company said that my coverage never started even though my contact says 9/28/23 as the start date and check out the pictures below. They said i will have to wait until December 14th to file a new claim and when my mechanic did they said it was pre existing and gave him the run arounds. They also do not provide towing and rental car help, it’s all eye candy. I also requested to be refunded for all 6 months when I cancelled and they did not honor that either. This company is not a legitimate car warranty company, don’t waste your money with them because when something does happen the claims department will have the dealership or mechanic send over the diagnostics and invoice to an email that is not checked and they also never reach out to the mechanic/shop. I had to do a 3 way call with the dealership just so they couldn’t lie to me and say they dealership never contacted them. We ended up catching them in another lie with Raymond W saying it’s pre existing and his co workers in the claims department said that he wasn’t at work that day and we called back and got right to him. Unless you like wasting time and thousands of dollars do not be a fool to the promising advertising that they do it’s all a lie.

The contacts are very consistent as explaining the features and benefits of the plan. I enjoyed talking with the salesmen and will call back when policy is needed

I cannot express enough how betrayed and frustrated I feel after my dreadful experience with American Dream Auto Protect Car Insurance. This is now the fourth negative experience I’ve had with this company and each time they refused to pay what I was due, in spite of the fact that I initially paid a premium of $8279.33 Recently, I requested an authorization for a pending repair. American Dream denied my request stating that they would not pay for this claim or any future claims until I withdrew the recent complaint I filed with the attorney general concerning the company’s fraudulent practices and deleted all my negative postings, talk about extortion. This company's deceptive practices extend beyond their insurance policies; they are willing to manipulate online reviews at their customers' expense. I highly suspect that the company is manipulating online reviews by providing incentives for people to write short, positive reviews to overwhelm the bad ones and compensating people to remove their bad reviews. Their lack of integrity and blatant disrespect for their clients is appalling. Beware of American Dream Auto Protect - their impressive online façade is built on false promises and unethical practices. I highly advise individuals who are contemplating choosing this company to explore reviews from sources other than Google reviews, as it appears they have the ability to influence reviews on that platform and others. I suggest checking websites such as the Better Business Bureau where they have 26 complaints, and Yelp. I will be, once again be contacting respective Attorney Generals and other governmental agencies , highlighting the fraudulent activities perpetrated by American Dream Auto Protect. Additionally, I will be retaining the services of legal counsel to pursue civil remedies through the court system.

RUNAWAY. worst company i've ever done biz with. If your car warranty costs 3k and u have 200 dollar in repairs for the life of the warranty they're great. Have any real problems. The kind sthat u need a warranty for they r a fraud. Told my repair shop they canceled my policy. Talked me into removing a negative review only to completely renew on their promises and flat out lied again. Following up with state AG and every consumer protection agency available as well as filing suit. Honestly never came across a bigger scam company. I sold car Warranties at one time. Should have went with the one I sold years ago. Fell for the lies over the phone. Lesson learned.

I like the fact American Dream reaches out to you after the claim is finished that’s really cool I had one claim denied but I understand that but overall I’m happy!