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American Auto Shield

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6.3

Overall Score

LAST UPDATED: March 22nd, 2024

American Auto Shield was established in 2002, and based out of Colorado. American Auto displays its commitment to customers by providing 24/7 customer service options through phone, and live chat. 

American Auto Shield also shows devotion to its community by raising awareness and supporting charities such as Every Child's Hope, Make-A-Wish, Adopt-A-Family, and other great philanthropic efforts. American Auto Shield has also made excellent partners in the industry so that their customers are fully covered in more locations.

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The Good

  • Multiple Customer Support Features
  • Flexible Vehicle Requirements
  • Protection Plans

Multiple Customer Support Features

American Auto Shield offers customer support 24/7 and through phone, and live chat. This is very uncommon in the industry, as most auto warranty companies only offer customer support during normal business hours. 

Some warranty companies do not have the live chat option for support. Live chat is becoming a desirable option for customers who do not have the time or desire to speak on the phone, but don't want to wait for answers through email.

We really like that American Auto Shield understands the desires of customers and offers this form of support. The company also provides a way for customers to submit reports and claims online for added convenience. Its roadside assistance is also 24/7, which is a huge benefit for clients.

Flexible Vehicle Requirements

Many extended warranty companies only cover vehicles within a very limited max year and max mileage range. The average is approximately 15 years, with 175,000 miles. This allows warranty companies to pick and choose which cars they will cover. Older cars or cars with more mileage tend to have more issues than newer cars. It is less risky for these auto warranty companies if they restrict their vehicle protection plans to newer cars with lower mileage.

While American Auto does have restrictions, it is very generous. American Auto covers cars up to 25 years old with 250,000 miles. This makes American Auto Shield's service contracts available to more car owners. American Auto is a great choice for people with older cars with a great deal of mileage.

Protection Plans

American Auto Shield offers several protection plan options that cover different types of automotive issues. These extended warranties offer repair cost coverage for some malfunction and breakdowns once the factory warranty has expired. They do not cover normal wear and tear or damage caused in a car accident.

The vehicle protection plans a customer can choose will depend on how many miles their car has, the age of the car, and what the customer would like covered. Optional coverage may be added to customize an auto warranty, which is very convenient for customers who would like more coverage than what is offered in the basic extended warranty:

  • Deluxe: covers cars up to 20 model years and 150,000 miles. Covers most major car components.
  • Platinum: covers cars up to 20 model years and 100,000 miles. Covers most major car components.
  • Diamond: covers cars up to 9 model years and 90,000 miles. Covers all but a small list of exclusionary parts.

American Auto Shield's powertrain coverage plans include the following:

  • Powertrain: covers cars up to 25 model years and 250,000 miles. Covers engine, transmission, cooling system, and etc.
  • PT Silver: covers cars up to 25 model years and 200,000 miles. Covers engine, transmission, cooling system, and etc.
  • PT Gold: covers cars up to 25 model years and 200,000 miles. Covers engine, transmission, cooling system, and etc.

Each service contract for cars includes roadside assistance, rental car reimbursement, and trip interruption assistance. An American Auto Shield vehicle service contract may also be transferred if the vehicle is sold. An extended auto warranty can add value to your vehicle, which is nice for customers who decide to sell their car.

American Auto Shield clients can add coverage for luxury electronics, emissions, and the ability to use the repair shop's labor rate.

In addition to offering good vehicle service contract plans, American Auto Shield also offers service contracts for motorcycles, ATVs, and dirt bikes. These additional protection plan offerings make American Auto Shield stand out from other car warranty companies.

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The Bad

  • Limited Online Cost Information

Limited Online Cost Information

American Auto Shield supplies good information about its extended car warranties, including plan-type and coverage. It would be nice to see cost information. However, because the cost is based on vehicle make, model, and mileage, there is a lot of variability. The level of variability makes it difficult to offer helpful general information.

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The Bottom Line

Should your car have a mechanical breakdown, an extended car warranty can save car owners money on that expensive repair. American Auto Shield offers good protection plan options, and covers more years and mileage that almost any other company in the industry. It shows a commitment to customers and community by investing in technological advances in the industry, and participating in philanthropic efforts.

While American Auto Shield could offer more cost information for each extended warranty, this is difficult due variation based on vehicle-specific information. American Auto Shield is worth considering, especially for those seeking a service contract for a motorcycle, ATV, dirt bike, or car. Before making a final choice, consider what American Auto Shield clients have to say about the service.

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Star Rating

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3.9

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145 Reviews

Review Breakdown

5 grade

39%

4 grade

30%

3 grade

10%

2 grade

9%

1 grade

12%

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vondra Theresa smith Randallstown, MD

I am ever so grateful. For having car Sheild. I am a retired widow and live on a very tight budget. I had to put my car in the shop, due to it not starting up periodically, the mechanic found the problem, which was electrical. Unfortunely, the mechanic told me it would. cost me $1,200.00 for repairs, I began to panic. Then I remembered that I had Car Sheild. they came to my rescue they paid about $800.00. I was so relieved. I am ever so grateful for Car Sheild's help.

2 months ago

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Mike Sides Warrenville, SC

Quick, professional, and friendly with its business acumen, joy to speak to, and kind.

4 weeks ago

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Tom Cooper San Antonio, TX

Dealing with carshield representative was nice and knowledgeable and listens well

1 month ago

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Floyd Gipson Springfield, IL

I was able to get the help I needed with no problem and it was fast. Thank you for your help.

1 month ago

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frigop14896 Franklin, MI

Warranty work was completely covered. I didn't like the fact that my dealership charged me a $200.00 dollar processing fee to use my warranty in addition to the $100. 00 dollar deductible.

6 months ago

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Vic Burgess Whitney, TX

The young lady Ashton was very professional she said that she's gonna make calls to find me a place in Lufkin Texas to be able to get my car fixed if they can work with so I can actually have a rent a car most of the places that we do have dealers that do it there is no rent a car company available

10 months ago

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David Barnes New Orleans, LA

Okay, I’m up front and direct with my comment about the service that I have with my warranty company, CarShield has been about what they offer to me, I have had another warranty company that was offering warranty protection, but fell short on their promises, CarShield is real about the parts that they are stating they would cover,a good deal for a good price 👍🏾

1 year ago

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Alex M. Los Angeles, CA

I purchased a used car, so The services that CarShield promoted were quite appealing to me. One year after I signed up w/ CarShield I had a major engine issue w/ my car. When I informed them of such CarShield immediately sent a tow truck to my location and I took it to a local mechanic. Once the claims process began CarShield was Highly professional, courteous and very prompt (sending money to the mechanic within 24 hours). My car was only inoperable (and returned to me) for two days. I highly recommend their services. Alex M. Las Vegas, Nevada

1 year ago

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Clarence McLeod

Hi Clarence M I have been with Carshield for a while now and I just had a problem with my bmw 328i what I thought sounded like ok Mr Clarence we got you covered turned out to be we need you to pay the remaining balance plus the hundred dollars deductible and I had just got them another customer because at first everything was going ok up until paying the remaining balance what if he don't have now he mad at me for referring him

2 years ago

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Suz T Harrodsburg, KY

Car Shield was able to save me over $3500.00 in repairs to my Lincoln Presidential Town Car. What a blessing!! Car Shield was wonderful!!

4 months ago

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Cba Kba San Antonio, TX

The Customer Service Agent (Amanda) was attentive, patient and very helpful. Her friendly nature really helped in my stressful situation. With such great customer service agents it was/is a pleasure talking to Car Shield. I am greatful for their outstanding Customer Service.

2 years ago

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nichols harriette Kingsland, GA

I was concerned about the bad reviews that Car shield was receiving and was going to change car protector warranty ,I called CarCHex and after talking to them decided to stay with Car Shield ,they were very nice after I told them what was going on ,and very helpful in my decision to stay

2 years ago

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Carol Wenner Summerville, SC

Tried to cancel my husband's account, but found out it was with another Mepco affiliate. Kathy stayed on the line with me until she got me to the proper plae. She couldn't have been more helpful. Need more customer service reps like her.

2 years ago

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Paul Lewistown, PA

Always a pleasure to talk with. Knowledgeable and short hold time if any. Always articulate and easily understood and with a pleasant attitude. Their fees for what they cover are very reasonable but the peace of mind I get from them is priceless!

3 years ago

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WmsFamily Williams Houston, TX

The objective of writing this letter to express my appreciation towards the excellent customer service delivered to me by your service rep this morning. I must compliment her on her concern about my issue and her prompt response. Wishing her all the best in her future endeavors. Calvin R Williams

3 years ago

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Dorothy Fitzhugh Ft. Washington, MD

I have 3 vehicle plans with Car Shield, the service is just what they say it is. The customer service is polite, professional & helpful, I’ve referred 2 people I know and they have purchased the plan as well. I’ve sold one vehicle, the new vehicle I’m purchasing will also be put in the plan for xtra coverage.

3 years ago

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Deborah Harris Decatur, GA

Working w/them was less difficult than other companies I have ever worked with.

2 months ago

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Kevin Huth Stroudsburg, PA

Seems alright so far. Used once for a repair. I herd from a garage that in Pennsylvania that car shield will not cover a lot of the repairs. So a lot of garages will not expect Car Shield coverage.

1 year ago

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Robert Britt Columbus, OH

My experience was very meaningful. I learned about the Auto Warranties differences with purchased Vehicles. I Feel comfortable with my expensive learned pandemic trials. God is good! All the time!

2 years ago

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Carolyn Jenkins-Mullins Hammond, IN

I had to update information on my plan . And the representative was professional and kind it was a pleasure speaking with her. Thank you for the professional support Ms.Mullins-Jenkins

2 years ago

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Dave Williams Fort Worth, TX

The customer service rep I spoke to today was very professional and seems to be an asset to her company. She stayed calm even though I wasn’t at the time. Great job, Holly!!

2 years ago

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Tracey Silco IL

I like Car Shield because I feel like they back me up when something goes wrong with my vehicle. They help so much financially as prices these days are through the roof. Gives me a peace of mind.

2 years ago

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James D Martin Mansfield, TX

We just got with this company, so we have not had any dealings so far. But the personal we have talked to have been wonderful in helping us get started. So far great service!

3 years ago Edited September 14, 2021

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Liz Bustillo Kaneohe, HI

First and foremost, I really appreciated the "no pressure" conversation. The initial contact was casual and congenial. I was given enough time to consider the representative's offer.

3 years ago

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Salina S S Hargrove Detroit, MI

Most of the agents provide excellent Customer Support

2 months ago

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Thomas SunHawk Indiana, PA

I haven’t needed to have any service done yet but I have been very pleased with my experience so far.

7 months ago

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Jerry Rumph

They sent a tow truck within two hours after I call them about my transmission problem and they work with me to find the right shop

9 months ago

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Andrea Prince Houston, TX

Do not have no problems Jasmine great waiting on the adjuster to call me about my car to see what's going on with my car thank you for the awesome time I hope it be today

2 years ago

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Michael Vincent St Louis, MO

The customer agent was quite helpful , she explain how things work ,before we hung she as the qualifying question did I understand everything . I truly like that.

3 years ago

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Sukuna Bailey Clinton, MS

This ia my frist time to talked to customer service person very nelpful and gave me the right answer what i need to know and ask very polite on thw phone thank you

3 years ago

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Reese Pleasant Grove, UT

I highly recommend American Auto Shield! The customer service is friendly and helpful. easy to work with the claims adjuster and they were fair and I got my car fixed in a timely manner.

4 years ago

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Laverne Simms, MSP Wilmington, DE

Representative was very knowledgeable and patient. I didn’t feel rushed or pressured.

7 months ago

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Peter Webb

I'm very new to CarShield and have not experienced any repairs. But the customer service people are very friendly and knowledgeable

2 years ago

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Bob Vasques Citrus Heights, CA

Good People open on Saturday also. Nice feeling to know i have some good people there to help when i really need someone.

2 years ago

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William H. Clemmons, Jr. Washington, DC

They are paying for the replacement of my Jeep Grand Vehicle transmission. And also provided a rental vehicle while my vehicle was being repaired.

2 years ago

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Keith Jackson Las Vegas, NV

Great customer service and loyalty to members. Thanks for being there when you were needed the most. Keith

2 years ago

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Bruce L. Merriweather Denver, CO

For the times that i have had vehicle situations CAR SHILED has provided a phenomenal service beyond compare.

3 years ago

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Danielle Johnson Washington, DC

Representative was great at providing the information that was needed and pointing me in the right direction.

3 years ago

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Loretta Simmons Washington, DC

Never had to use their services as of yet. Hopefully everything will be just as great as they advertise.

4 years ago

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Tara Purnell Orlando, FL

It’s a honor to be a member of card shield. The customer service is great. Always answer all the questions that I need answered. Thank you.

1 year ago

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Sholanda Raymond Dayton, TX

Very professional and true to their word.

7 months ago

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Cindy Sherman Covington, LA

I liked best about company is the fact that they gave me discounts upon signing up!

1 year ago

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Glenn W Savage Upper Marlboro, MD

the prompt service quality, the way people communicate and the specific information I need

2 years ago

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Ronald Myers Hemingway, SC

Recommend carshield to everyone who needed car warranty very respectful and helpful

2 years ago

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France C Washington, DC

I like the fact that Carshield repaired my vehicle on each occasion.

1 year ago

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Bonnie McMahon Hacienda Heights, CA

The agent was very nice, She really knew what she was talking about.

2 years ago

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Mario Valentin

Help save some money, but very confused didn't cover the sealers

2 years ago

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Jothia Crenshaw Atlanta, GA

Just started but Customer service rep very nice and helpful thank you

2 years ago

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Sandra Roberson Houston, TX

I love speaking with the representative she gave me good news a good price

3 years ago

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lee sakol Piscataway, NJ

I liked the knowledge and courtesy of the person I spoke with.

4 years ago