Assurant Solutions

The claims company has had my claim now for 2 weeks with no updates. Can't get an update from their claims team. If you need a service contract, consider looking at claims experience as part of your purchase process. These guys get a minus 10.

I wish I could give them negative stars. Contracts are sold as "peace of mind" in case anything goes wrong, but when something does happen to go wrong, they will look for any excuse to deny claim. "Mechanical issues" are not covered, even though it is sold as if the engine is protected by the warranty. It's random *parts* that are actually covered, and so if your engine breaks down due to one part, maybe they'll cover it. Another part, no. I asked why it mattered what PART of the engine is broken- if the engine is inoperable, it's inoperable, and I was told even though smoke was pouring out, they didn't consider it a "mechanical problem" since it was the coolant valve that was leaking. If the car is pouring smoke from the engine, I'm not driving it. And if they sell a contract with the promise that your engine is covered, they shouldn't expect me to.

Assurant is absolutely horrible. First vehicle failure was the intake manifold on my Jeep. They insisted that the shop utilize the cheapest POS part even though I offered to pay the difference with an OEM part. The part failed without making it out of the shop's parking lot when tested. At that point, they washed their hands because the claim was now "covered under the parts warranty, not Assurant". 3.5 MONTHS later, Jeep paid for a new intake manifold just to take care of their customer. Assurant's customer service reps were unhelpful and rude. 3 years later, my vehicle started overheating suddenly so I sent it to a close shop I was familiar with. I couldn't get Jeep to return my phone calls for information on putting in a claim with Assurant until the vehicle was fixed and I could drive there and nail somebody down. I put in a claim, despite their own website stating that they do a 1-off for claims not pre-approved, they rejected it. Again, the customer service reps were absolutely worthless. They kept pushing the documents back at me telling me that it was missing information, I sent them clips from the document showing them where the document was.... and then rejected it anyways. Wasted of time and energy. So I'm out $4000 and I'm trading the vehicle in simply so that I never have to deal with Assurant Solutions, ever again. What a racket they have.

First of all, I purchased a vehicle warranty through CarMax over a year ago, which was with the warranty group. Without notice or any correspondence my warranty was switched from the warranty group over to Assurant. December 13th 2023, my vehicle needed repair so I took it to the mechanic shop that I always use. Upon trying to contact the warranty group, I found out that my actual warranty policy was now with Assurant. This was a surprise because I never received any correspondence stating that this change was happening. At any rate, I informed Assurant that my vehicle was in the shop and asked what was the next step in getting the repairs done. They said the only thing that the mechanic shop needed to provide them with was what the problem was and what the cause was. I called the mechanic and told them what Assurant said and they did what was required. Then I got a call back, I suppose after Assurant was made aware of what the repairs would cost and was told that Assurant said I needed to authorize 10+ hours of tear down labor @ $190/hr just to remove the turbos, take pictures and send them to Assurant. Oh and I was responsible for paying for the 10+ hours of labor @ $190/hr. Assurant stated that “IF” they choose to honor the contract and make the repairs they would reimburse me for the 10+ hours of labor. I mean who pays for a warranty and then pays for 10+ hours of labor just to wait to see if the warranty company that you’ve already paid thousands of dollars to will honor and complete the repairs. This sounds like a breach of contract, being the fact that the policy that I started with the warranty group was changed to another company without my knowledge, preventing me from being able to choose if I wanted to go with this new company, which turns out to be horrible and shady. I want my money back, or I want my vehicle warranty to be honored and repaired, and then I want out of this contract with this company. Shady business at its finest!!

Zero stars if I could. I get a different answer every time I call on the same issue. Long story short, purchased a vehicle via cash in June 2023. It is now August 2023. My contract tells me that the dealership that sold me the vehicle is my shop to diagnose, thing is Tom Obrien, Greenwood IN won’t look at my car because they “don’t have a certified Kia mechanic”, they told me to take it to Ray Skillman Kia, I did, was quoted $871 for lower control arms on the front. Just dropped it off this morning and had they start a claim. Before I got home Ray Skillman called and said they have good and bad news. Assistant will cover $671 but I am responsible for the rest and then told me that in Total we’re looking at $900-1000. Sick and tired of no communication between the assistant and dealerships working thing out so all I owe is my $100 deductible. After all this platinum service contract cost me $2,667 when I purchased the vehicle. Will also bring reviews at atom Obrien and Ray Skillman as well as contacting the BBB with complaints on all three. Wish I could afford an attorney but can’t.

If i could give 0 stars i would but unfortunately i cant. This company has to be the worst company I have ever dealt with. My corvette has some issues that the warranty would cover so I decided to use them. They are making me go to the closest sister company which is a Ford dealership. So I called Ford to schedule an appointment and they said they won't work on my car because they don't have a specialist to work on my corvette. So I called back my car extended warranty and told them what's going on. They don't even know what to do. I dont understand why i just cant take it to a Chevrolet dealership down the street and this would have been resolved by now. I been without a car for 5 days now and it's about to be the Holidays which I doubt they will get it figured out by then. Nice job ruining my Holiday. STAY FAR AWAY FROM THEM IF YOU CAN.

On January 26, 2022, the “check engine” light came on in my 2017 Ford Fusion during a drive from Kingman, where I had been prospecting property for a client, to my home in Mohave Valley, AZ. I arrived home within 30 minutes of the light coming on and my husband used our electronic diagnostic tool to retrieve the error code. The error code it gave us was P0304, which told us that cylinder four was not firing. We inspected and replaced the spark plugs, at our own expense believing this to be one of our required maintenance steps. Unfortunately, this did not resolve the issue and took the resolution beyond our ability to fix it, per our Extended Warranty contract with Assurant. We contacted Assurant and they located a shop that both worked with Assurant claims and could do inspection/repair. We were, and are, still covered by the warranty according to all known contractual requirements. Assurant’s representative sent us to Sun Auto in Henderson as the closest mechanic to us. We are in Mohave Valley, AZ so this is an almost 2-hour drive. We rented a car transporter from U-Haul at our own expense and towed the Fusion to Sun Auto. We have meticulously cared for the Fusion. It is imperative to my livelihood as a Real Estate Agent, REALTOR®, and previously as a Grocery Manager at Safeway with authorization to travel during quarantine since I worked at three locations, as needed, for years which due to my house location often involved crossing California state lines. If this vehicle is out of order my ability to do my job and earn an income is hugely stunted. Calculating my current loss of income is complex and exponential with each passing day. I’ve always tracked my mileage and oil changes on my calendar for review come tax time, unfortunately, the supervisor, Don, only told my husband that the calendar images would be acceptable forms of proof of maintenance after we allowed them to remove the valve cover. At the time when we allowed the valve cover removal, I could only produce two receipts from the company I go to for services in my small town. Not only did they rarely give receipts, but the ones they do give are literally just receipts of payment with no identifying markings to tie to a particular vehicle. Randy, the mechanic from Sun Auto who removed the valve cover did so because Assurant had agreed to take the inspection as an alternative to the oil change paper receipts. We approved the removal based on that agreement. Randy told us the motor looked great and that all signs indicated a well-maintained vehicle. He took two pictures that he sent to both my husband and Assurant. After all of this was said and done, Assurant denied the claim for lack of proof of maintenance. We were shocked that they would do this based on what they kept saying was a “team from CarMax” having looked at the pictures. No one other than Randy had physically inspected the motor. I sent the images to several master mechanics that I hold in high regard. They all came to the same conclusion as Randy had: the vehicle showed clear signs of maintenance and Assurant was just looking for a reason to deny the claim. The multiple conversations we have had with Assurant representatives have only clouded the issue with information, such as that the “team from CarMax” originally noted that the motor looked good, and then later it was changed without further review. Don, the supervisor with Assurant, told us it was their assessor who changed the inspection results, not a “Team from CarMax”. At that time Randy was the only one who had physically inspected the Fusion. With Assurant declining our claim, we were forced to foot the entire bill and bring the Fusion back to our little town. We have since placed it in the hands of a reputable local master mechanic who is thoroughly investigating the situation that caused the motor failure. He has also agreed with Randy, with Sun Auto, that the issue was not a result of maintenance. He is currently looking into the extensive list of known issues with this model: TSB-20-2100. I need my car back. I have three boys and a very travel extensive career; I cannot go without transportation. We were aware of only one recall on this vehicle and had it fixed, now I’m learning that there are several faults that have been found and that some of those could lead to the current issue with the car. I am awaiting the results from Jesse, at The Bent Wrench, and then I will have to move forward accordingly. This has all just been excessively stressful in an already stressful time. Assurant, please resolve this issue for all our benefit. I cannot continue to lose business over this issue that should never have been an issue. Joanna Bryant

As others have noted, Assurant is a complete and utter scam. Bought the platinum extended vehicle warranty (8 years/100,000 miles) and have filed three claims now. The first two were denied out of hand and the third has been in limbo for several days now. I sat with the dealership repair advisor for several hours while we sat on hold for two hours and the Assurant representative didn't care what the mechanic said needed to be done to repair my vehicle. After demanding that video and pictures be uploaded for their review, we discovered that the email address given was bogus. The next day, my dealership called and sat on hold for almost two hours again and were finally given the correct email address. Since uploading the pictures and video, no response has been received from Assurant. Horrible customer service and a bad all around deal. Avoid them...

If I could give negative stars, I would. HORRIBLE company, HORRIBLE customer service. This company is beyond awful, and I would NEVER recommend them to anyone. I had one repair covered under my warranty that I paid for when I bought my car when there should have been more. The other repairs that should have been paid for were paid for by me. When I wrote to them on December 18, 2019 to speak to someone regarding these issues, I did not receive a response. A follow up email on December 19, 2019 also went unanswered. When they did call, they hung up on me and never called back. On January 20, 2020, I sent a follow up e-mail including the previous two, and finally received a response on January 21. The gentlemen, Brian (if that's what you can call him) was very rude and condescending to me. He did not listen to my issues, and also did not read the e-mails I sent, even though it was "escalated up to him." He kept talking over me and saying "per the language of your agreement." I received absolutely no help or solutions to my issues with them. I would never recommend them nor give them any kind of positive review. I would like my money paid back to me that I paid for the warranty, as I did not receive any of the benefits that I was to receive. DO NOT USE ASSURANT. It is a scam and they're a horrible company.

this company is a joke! Please do not purchase their extended warranty. I have spent 4 hours on the phone with "ivory" and "juan" trying to get a simple claim done. They were both very nice, but I asked them both if they bought a car would they purchase their company's service..... their response was "I chose not to answer that question." If their own employees don't trust the company you shouldn't either . neither of them would give me their last name or transfer me to powers to be. I am going to pay $6,200 tomorrow for an over heating issue that this company will not cover. bad business and they will go out of business.

If I can give this place a 0, I would - I purchased my car more than a month ago along with an extended warranty from Assurant, which specifically says I have $10, 000 limit per claim, so my car broke down last week and it has been at the shop for almost a week now because Assurant is giving us a hard time getting it fixed by not approving all the work that need to be done on my car, and the fact that they won't even provide me a rental car is so ridiculous. DO NOT BUY WARRANTY FROM THIS COMPANY!!!

We recently purchased a vehicle with the Assurant extended warranty, after only 6 months the transmission is clunking bad, and there’s metal flakes in the transmission fluid. They refuse to fix it due to it not being completely broken. Which is absurd. When I called to speak with them the customer service lady (Ashanti) refused to transfer me to a supervisor and hung up on me. I’m very disappointed in this company, I work and don’t have time to wait for it to completely go out. It’s a very deceitful company.

They take their time approve work on my car, be aware when you buy a car from a dealer and they offer you extended warranty, I bought my car @ Sanford Kia they don’t tell you all the details, they want to sell the insurance

Just as everyone else has mentioned; the warranty is marketed as holistic for the platinum plan -- it's not. I ended up paying over 50% of my repairs. They discounted the dealership's hourly rate, decided to only partially pay for parts for the services. I was left with about 60% of the bill. I guess I should be grateful, huh?

The worst warranty company I have had to deal with. Won’t get responses for weeks at a time, and currently in chat with their reps Lynn and Kelly and they are still to respond after two days of me asking if the problem is fixed yet. No sense of communication and also had my shop that I usually get my car worked on at quit working with them because of issues with the warranty. When they get back to you, it works but good luck getting customer service to respond.

Negative stars. Absolute worst company and should be sued for fraud. Long story short. A oil driven solenoid went out and timing cost $3500 they wanted proof of oil changes so I turned in all the proof. Then they asked the dealership to look in the engine with a bore camera. Dealership said it was clean as whistle and they still denied the claim. They said when you get an oil change done there should be a 10 point inspection also. It really is a scam and we are in contact with our attorney.

They do not call the service facility back, they state that this is the shop's responsibility. For example I sent photos of the failed component as requested, and instead of calling back like a normal professional business they tell us we need to check back. So they will only cover a certain amount of the repair, and also take hours of time that the shop does not get compensated for. Like most warranty companies they want to pay as little as possible and make life as hard as possible.

This company is the worst. RUN AWAY!!!! Customer service is very poor or nonexistent. It was that bad that I called USAA and make a formal complaint to them about it this affiliated company. The account payables department is very rude. I tried to make a formal complaint with their supervisor and never hear from them again. DO NOT HIRE THIS COMPANY PERIOD. VETERANS DONT MAKE BUSINESS WITH THESE THIEVES!!!!!

To call this company a scam would almost be a compliment. They will deny any and every claim sent over to them, yet have no problem taking people's money for their "warranty solutions". Their business model is disgusting and embarrassing.

I bought a car from Enterprise, a 2017 Hyundai Accent, and a warranty from Assurant. The engine is bad and Assurant just blanket denies everything and won't work with us at all nor honor the warranty. I have multiple regulatory complaints out against them. I would not purchase a warranty from them again as they have so far not honored it.

Terrible. My repair shop was on hold for 2 weeks and a total of 12 hours and could still not submit a claim. Really shocking customer service, happy to take money but won't provide any service. You suck!

These guys are impossible to work with, they don't want to cover anything clearly in the contract. This company is a scam in my opinion.

Shipping out replacement parts, train their service personnel

Save your money and just pay to fix your own car... Nothing is covered.