American Dream Auto Protect Reviews

Jacob W and Sam C are the epitome of class and exemplify tremendous customer service skills! First time doing business with this company and and will not be the last.....all because of the above mentioned individuals! Thank you Jacob and Sam!!!!

My experience with American Dream Auto Protect has been extremely disappointing and frustrating. I purchased a warranty from them in October 2022 and requested a refund in July 2023. The trouble began when they refused to cover an issue with my car, claiming it was pre-existing and citing a recording of me mentioning the issue during the purchase, which was not the case. I contacted their customer service to request a $2,200 refund. Despite diligent follow-ups and conversations with their representatives, particularly Mr. R, I have not received any refund. Promises and reassurances were made but not fulfilled. I was initially told I would receive a credit refund in 7-10 business days, which never happened. They then mentioned mailing a check, which also never arrived. An electronic check was promised within 24 hours but was never processed. Subsequently, I was told they could only issue refunds in increments of $500, and even that didn't happen. Despite Mr. R's assurances, a check supposedly mailed on September 27th was never received. I even sent a certified letter requesting a refund with no response. It's clear that this company has been giving me the runaround for over two months, and their repeated attempts to avoid my refund request are frustrating. When I call them now, they keep me on hold, send me to voicemail, or hang up. It's worth noting that someone named Henry keeps texting me to offer a discount for their service, which adds to the overall unsatisfactory experience. In conclusion, I strongly advise against using this company under any circumstances. My experience with them has been nothing short of exasperating and unsatisfactory. ***********************UPDATE*********************** Since I posted my review I have spoken with Raymond to rectify the refund issue. They immediately wrote a check to be sent out overnight USPS, emailed me a picture of the check, and sent the USPS tracking number.

I called this company for a quote for a vehicle I was considering to buy. The other car I was looking at came certified through the manufacturer. One week after my quote, the salesperson called me back to check which purchase I made as agreed upon. I thanked the salesperson but told him I went with the car that was certified and therefore didn't need the warranty. He attempted to still offer the warranty and I needed to firmly decline and ask that I be taken off their list for future consideration. He agreed and we hung up. I received another SIX calls on the matter where I asked the same; to be removed from their system. I was ensured on that 6th call that he, himself, would remove me and apologies were in abundance. The very next day, I received two text messages!! I called back and the salesperson who answered the phone ("John A") was rude, obnoxious, aggressive, and refused to put me on with a manager. We argued back and forth about my request to speak with a manager and the amount of unprofessional dialogue was astounding. I had to hang up and call back. I left a message asking a manager to call me back. 2 minutes later. I received a phone call from someone who claimed to be a manager apologized for the behavior and concluded that he would take me off the list. He called me back 15 minutes later to verify I was taken off. I received a phone call from a supervisor within 15 minutes of writing my review, (presumably the same person I had spoken to earlier) who informed me that he noticed I left a bad review. He concluded that he had already spoken to me and that he already apologized and asked me to remove the review. I told him no and disconnected the call. **Update: after speaking with "Henry B", a vice president of sales, he profusely apologized for the unprofessional manner in which I was treated. He informed me that disciplinary action would be taken by the company on this employee and he was more than 90% sure this individual would be terminated. I agreed to remove the review only if they fired this person. It did surprise me that a person with his title and function had no direct involvement in disciplinary action. He gave an explanation of the process and alluded that it was most likely a sure thing. After reading all of the negative reviews and knowing that I have no way of knowing if they actually fired this person, I decided to leave the initial review with this update and change the rating to a neutral one. It appears that there is a script that is being used to play on the emotions of persons who care about others' ability to make money based on the actions of some bad apples. It's a manipulation tactic that has probably saved them from many more bad reviews. Bottom line: the company is responsible for training their people adequately and the company needs to have a zero-tolerance policy for this type of behavior.

Mr. Sims is a rarity in Customer Service! He answered the phone with a song in his heart. I was reassured that my situation would be handled promptly, and it was. My questions were graciously answered. This man deserves a raise! It's not very often that you receive that type of phone/Company Service anymore. Thanks again Gary!

I had an extraordinary experience working with Mike A, and Sam, and getting a great deal on long-term warranties for two of my Mercedes-Benz vehicles. They were both very professional and helpful in arranging a very good package to cover the vehicles. Thanks guys for all your help and taking the time to find the best deal for me.

Awesome claim process. Clark and Mark helped me approving the claim at eye blinks time. Appreciate the team at American Dream Auto Protect!!! I thought extended warranty claim process will be of hassle until I work with American Dream Auto Protect!! Stupendous!! Thanks again so much Clark and Mark!!!

The experience that I have had with American Dream Auto Protect is amazing. I've been with them since 2021 and they do what they say they're going to do. I would definitely recommend carshield to anyone because it is definitely worth it. Thanks.

I work as a service advisor, and jack was very helpful, informative, and a pleasure to speak with. He made the experience easy and allowed me to take care of the customer and receive payment in a timely manner. The friendly conversation was also a nice break in my day. It's the little things. Keep up the good work jack! Thank you!

I've always bought warranties on used cars since they don't come with one. American Dream Auto Protect responded before anyone else that I called. The specialist was able to explain everything to me and they worked with me on the payments.

I've always bought warranties on used cars since they don't come with one. American Dream Auto Protect responded before anyone else that I called. The specialist was able to explain everything to me and they worked with me on the payments.

This is where money goes to die, I would not waste my money on this company. I purchased the Platinum Level coverage because to the total coverage that is listed, including seals and gaskets. I had trouble with my transmission the third week of April 2025. I took my truck to a ASE Certified mechanic (as the policy states). The mechanics diagnosed the transmission problem and American Dream determined that a complete disassembly of the transmission was needed to properly diagnosed the problem. Since this company would not pay for the disassembly, I did. This company ordered an inspector to come and look at the transmission, which he did after two weeks. The inspectors report was not sufficient for American Dream so another inspector was ordered, and then a third inspector was ordered and the third inspector immediately determined that the 1/2 Seal was the cause of the problems. American Dream informed me that due to the fact that that 1/2 Seal was not covered so they would not be covering anything to do with the transmission. Remember, I purchased the Platinum level coverage which includes seals and gaskets . I again reminded this company what level I had and again their reply was “ we don’t cover that seal.” So after 7 1/2 weeks without a vehicle, a complete disassembly of the transmission, three inspectors ordered , The AmericanDream Auto Protect still refused to cover the transmission. I would think very hard about using this company, this is where your money goes to die.

The scam of all scams. AMERICAN DREAM AUTO PROTECT is definitely a third party warranty organization that should actually be called AMERICAN NIGHTMARE AUTO PROTECT. They are a reprehensible company that seems to conveniently change the goal posts when it comes to covering costly repairs. I own a 2018 BMW 540i sedan (G-30 series engine). I brought my car to BMW of Silver Spring, Maryland. My car was diagnosed as having a hole in the radiator that needed to be replaced. A claim was submitted for the repair/replacement that was reviewed and denied because there was an open TSB (Technical Service Bulletin) SIB 17-02-22. The TSB references a leaking coolant expansion tank (S63). Now this is where the problem starts. • My expansion tank is not leaking. It is intact and less than 6 months old. It is a genuine OEM BMW part. • The TSB refers specifically to the following series engines that are related to the defective part. F90 (M5 sedan), F95 (X5 M sports, F91 (M8 convertible), F92 (M8 Coupe), F93 (M8 Gran Coupe), F96 (X6 Sports). My car is a G-30 series that is not mentioned in the TSB and my expansion tank is not defective. There simply is no leak with the expansion tank. The BMW dealer sent a written estimate for the repair that included replacing the radiator and the coolant. A video of the technician’s analysis was provided to American Dream Auto Protect and that information still did not convince the American Dream Auto Protect to approve my claim. I am devastated at the outcome because I now must pay out of pocket $2,700.00 to get my car repaired. I spoke with Ariel and AJ, and neither were helpful in resolving this unjust and corrupt decision. This business is fraud and should be investigated for unfair business practices. Please do not get hoodwinked or bamboozled like me. If you see American Dream Auto protect,………RUN THE OTHER WAY Colin Billett, Laurel, MD

I am going to start out letting everyone know that I wrote a review earlier today about a customer service rep I had what was Sophia, which did a great job. But 4 hours after that I got an email from claims on my vehicle which is a 2014 GMC Terrain. Starting from the beginning, My Terrain was running fine in March and April with 149k miles, I put a new starter on and new throttle body and sensors and a normal maintenance and changed the oil as GMC recommends. I got a phone call from American Dream Sales Rep Edward B. which talked me into buying the best Plan which covers everything. This was purchased early April, ask me if wanted to start now or end of month, I advised to start at the end of April which was April 29th. Paid the startup fee and then next months payment. I was very excited and happy to find a good company to cover my car for my Fiancé' as to keep her safe if having car trouble. Now trouble with our Terrain started on May 2 as she was coming home with food and the car just shut off. Won't start sounds funny when trying to start it. Checked a few things then later on had it towed to the dealer to have checked out, and they advised me the timing chain had came off and that was the reason engine had quit. Now advised me i need a new motor or a used motor. Dollar value of $7k to $10K to get back to running again. American Dream Adjuster came to dealership and turned in information. American Dream advised me that repairs are not covered due to me knowing the engine was bad prior to getting insurance. All I can say is I am not a certified mechanic or a fortune teller to know my internal engine parts were going bad. We both were driving the car on interstate 70 and 70 mph speeds and no problems, very nice SUV. Now we have no car, paid out money for nothing. So here is my review: STAY AWAY FROM THIS COMPANY!!!!! I have never wrote a review like this and hate to write this but everyone needs to know. I hope no one else is going to get taken like my wife and I which are both on SSA and like all Americans, just trying to make ends meet and that's why we purchased this extended warranty. Please read some of the other reviews also which I wish I had. We are also going to take this issue to the attorney general of Ohio for bad business practice. Again my main concern is no one else is going to get hurt, find another company not American Dream. Marvin J

Good so far! Better premium dollar value. No cap like MOST companies I've had. If you sell your vehicle they say that they can transfer the coverage to another! I'm sold.

I took out an extended warranty on my 2016 Ford Explorer at the end of February with this company. I had to wait 30 days before making any claims. Last Friday my husband took our car to Ford because the air conditioning stopped working and our warranty was now in effect. While at the dealership they found our water pump also needed to be replaced. The cost of these two repairs is almost $6000. The dealership submitted a claim and we were promptly denied. The reason we were given is because there is a technical service bulletin on our car. The dealership told me you would have a hard time finding any car that didn't have a service bulletin however, this is not a recall and the bulletin has nothing to do with the repairs on our car. I have talked to American Dream Auto Protect twice as has the dealership, they claim that if there are any service bulletins on a vehicle they are not obligated to pay for any repairs EVER. Their reps were nasty and defensive and not helpfull at all. I asked for a manager and of coarse they were not available, he finally said someone would call me back but that will probably not happen. They had scheduled a visit to inspect our car then cancelled it because of this service bulletin. They were happy to take us on as a customer and collect our premiums knowing they didn't plan to pay out any claims because the service bulletin already existed. This is fraud. If the service bulletin has nothing to do with the issue they should pay for the repairs. If they were not going to cover anything on our car they should have not written a policy with us. This warranty is useless. I reached out to my local NBC station that investigates consumer complaints and we will see what happens. They are not amazing, this is a terrible company Follow up, I just got off the phone with Michele, a Resolution Manager at ADAP who contacted me because of my review and explained what happened. I had to go ahead with the work of fixing my water pump because it needed to be done and my car has been at the dealership for a week because ADAP wouldn't send an adjuster out to look at it.   She told me since the work was already being done there was nothing they could do. She also told me the claim was denied and they can't change the decision.  I don't believe that. Very convenient..   They offered to refund my premiums if I take my review down but no way.  I hope this review keeps people from signing up with this company.  My local TV station has already contacted me, so we will see where this goes.  Total Fraud!

great service, repair at any facility with no questions asked. nice customer service, holiday coming up just trying to save some Christmas gift money.. thanks I'll will recommend this company.

Calvin J. was absolutely amazing as well as professional. He solved a problem for me which enabled me to stay with American Dream. I am so appreciative and very happy with the service provided!!

Sam was very helpful in helping me resolve my need for the cancellation of my policy. He was extremely professional and helpful. Your company is fortunate to have people like Sam.

Alex and Sam C were great! I cancelled my policy for wanting to do more research, no offense with American Dream they’ve been great. Most definitely Alex and Sam. Thank you

Shopped around and found their rates to be reasonable. Excellent communication from William M. So far two claims that were handled quickly without a hitch. Highly recommend.

the best company in the industry american dream auto protect, mark was able to help me get my claim covered and my account set up they are the best in the game. thank you so much american dream auto protect,

Mark F was very quick to get my approval processed day of! The shop had zero issues processing everything with my agent and I. I was impressed with being updated moments after processing.

Courteous and helpful attitude. Very Caring and understanding

This company is a joke, the sales team will tell you what you want to hear while their claims department will not approve any claims listing pre-existing conditions as their reasons for denial. Avoid at all costs! Scam Alert!!!

Horrible company, horrible customer service, once you sign up you can't talk to a manager, the claims adjuster and no appeals process for items that should be covered. Read the fine print with this company. I would give zero stars if I could.

I DO NOT RECOMMEND THIS COMPANY TO ANY ONE WHO IS SERIOUS ABOUT REPAIR OR REPLACEMENT COVERAGES. THIS COMPANY AFTER 30DAYS DECLINED A COVERED REPLACEMENT ITEM DUE TO "PRE-EXISTING CONDITION" CLAUSE STATING THAT THE POLICY DID NOT BEGIN UNTIL THE SECOND PAYMENT OF THE PREMIUM WAS RECEIVED, THEN THE 30DAY COUNTDOWN COMMENCES. THIS WAS NOT STIPULATED IN THEIR DECLARATIONS PAGE. THIS IS A COMPLETE OUTRAGE ON A COVERED COMPONENT.

Not only did Dwayne know what he was doing, but he explained everything so well to me and gave me a great deal. Please use this company.

I have had this worthless policy since June 18th of this year. After more than a month later, my car broke down. I've had my car for over 2 years with absolutely NO issues. I took it to a local shop to have it fixed. They filed a claim to only be told that it wasn't approved due to pre existing conditions!! There HAS NOT been any issues with the car before this break down. I have repeatedly called and sent emails to the so called Claims Department. Only to be hung up on and emails gone unanswered!! Spoken to very rudely and told that I have no clue as to what I am talking about. I have asked for your company to send someone out who actually knows what they are doing to look at the car and to have the claim approved. So I can have my car fixed. I am disabled and need the car to go to Doctors appointments and other appointments I need, so I don't have to rely on friends to get me there. I feel that I am being RIPPED OFF!! Please help me and STOP IGNORING MY MESSAGES!!

Horrible company! Scammers! They are no different than every other scam company out there! I purchased the PLATINUM plan back in August 2024. As of January 2025, I had paid them $2,840. I had one payment of $710 left in February. On January 22nd 2025, I brought my car in to Capital Transmission. They ran it through the machine and it came back with the code for a bad transmission, the "Nissan death code" as the shop manager stated. He stated that theirs no doubt you have a bad transmission. It took a day to get a response from American Dream Auto Protect. They sent out an inspector 2 days later. The inspector agreed with the mechanic that it was a bad transmission. 3 days later, I called to find out what was going on. American Dream Auto Protect re-sent me an email that stated, "After conducting a thorough inspection of your vehicle, we have determined that the [Transmission] requires a detailed teardown to accurately identify the cause of its failure. Unfortunately, this diagnostic process will need to be carried out at your own expense and will not be reimbursed.. This procedure is essential for us to pinpoint the exact issue and recommend the necessary repairs. We understand this might be an unexpected cost, but addressing this promptly will prevent further damage and ensure the continued reliability and safety of your vehicle. Please let us know how you would like to proceed, and we will be happy to assist you with the next steps. Thank you for your understanding and cooperation." So far I spent $2,840 for the top tier plan that claims it will cover a transmission, to be told that I have to spend EVEN MORE MONEY to tear it apart to find the tiny part that is causing the problem! WHY would I need to have my transmission torn apart?!? A bad transmission is a bad transmission, PERIOD! A clear example of them finding a way to get out of covering something that they CLAIM very clearly to cover. They refused to refund all of my money because I technically had the plan, which I couldn't actually use for what was needed. Plus, they charged me a fee for cancelling early. So, not only did I lose money from this program but I had to spend $5,800 on the new transmission. This company is a disgrace. Taking advantage of hard working people. F+++

There cannot be a worse company than this one. Don't waste your money, and go elsewhere for warranty. Don't believe their reviews ( that I've got no idea who gave them those great reviews because it's all a lie ) do your research, and you'll see for yourself. They'll refuse to cover claims, and will find a way to get out of fixing. Their terms in wording that they use in their contracts are contradictory, but worded in a way so they can get out of paying for anything. They say they cover this whole list of things, but they do not. And this site won't even let me change the " Amazing " at the bottom of this review. Far from " Amazing " more like " horrible "

This is by far the worst company I have ever dealt with. Their customer service is terrible—rude, unhelpful, and downright disrespectful. They will bombard you with calls to sign up, but once you’re in, they completely disappear when you need assistance. They claimed my plan was month-to-month but tied me into a contract without my knowledge and demanded a hefty cancellation fee. They also refused to cover repairs, claiming they were “pre-existing,” even though that was not the case. Their process makes it nearly impossible for service providers to help, and they ultimately deny legitimate claims without explanation. I’ve sent over 10 emails and called numerous times, but no one will transfer me to someone with authority. They refuse to respond and seem to have no interest in resolving customer issues. Save your money and avoid the headache. This company is full of lies, empty promises, and terrible service. Go with a more reputable company that values its customers and actually delivers on its promises.

Ryan N is a rockstar. Super knowledgeable, friendly, and gain my business like a champ. I hope to never have to file a claim, but in the event I do, I trust I'm in good hands

Shoutout Mark Fisher he’s a hard worker he made sure to take his time with his customer one of the best companies thank you so much really appreciate it

Hi. Please be careful with this company. I purchased a 2015 vehicle, and after a month I got an extended warranty with this company. the 30 day period pass, and after an additional 14 days, my water pump went out. I had been driving my vehicle everyday. I had it towed to the dealership service department, and they told me that it was the water pump. they called my warranty company, and the first thing that this company said was ohh, this is a new warranty contract. The service advisor said what does that have to do with anything. They denied it saying it was pre existing, and I know for a fact that it was not, because when I got the warranty, I did not see any leaks. I Called the warranty company, and asked if something else happens like in six months could that also be pre existing, and they said yes. I told them that so I guess that I would have to pay for the warranty for at least one year before y'all start to honor it, SCAM