American Dream Auto Protect Reviews

Roger was amazing.. highly recommend his services every time, his patience and understanding was great.. he explained what I needed to now thoroughly about the plan

American Dream Auto Warranty is one of the best choice The customer service is very nice and cooperative All my previous claims were approved This is my third year.

This company is a SCAM!! They stole my money, months worth of payments only to say oh we don’t cover uber, lyft etc… complete garbage. When i purchased my policy, the agent didn’t mention anything. Anyway, pure garbage. Go to a reputable company. If these waste of life pos give me my money back i will change my review

What an amazing experience I had!!! Sonia is outstanding in customer service. She was able to help me and was so patient respectful and kind. A true human being helping another human being. Beautiful experience..... Sonia you are awesome!!

I would like to truly THANK - Sonia in Customer service for her dedication, quick replies and assistance. And thank you for paying the garage promptly since they were not going to release my car until they received their payment.

This morning i was assisted bay an employee of yours. Her first name is Sonia. Let me tell you. Miss Sonia is a wonderful person. She stated that she is from Puerto Rico. I being from the caribbean island of Jamaica, I felt immediately comfortable with her and an island neighbor. She was tender and pleasant and very easy to talk to. I had to be careful and hold my self together so as not to fall in love with her beautifully accented voice. Be sure to treat her right. Thank you American Dream Auto Protect.

I have not used this company as of yet; however, I signed up today. I did my research and found that American Dream is more honest and straight-forward than most other alternatives. I also feel confidence in their ratings and reviews. My representative is Calvin J.. He has been exceptional and very patient, professional and honest with me. He is the reason I signed up. He even went the extra mile and did homework that I gave him to insure smooth transactions in the future. I think anyone should feel safe signing with this company. Note: I have a 2003 Lexus RX in mint condition. Other companies turned me down because of the age, but not American Dream. Thank you, American Dream!

I have a Mercedes 450 GL, I bought the most expensive warranty and was told all major issues would be covered. After driving the car for 5 months putting about 10k miles on it . I started having a mis fire . Took it to a mechanic and he confirmed it had engine failure. When I turned it into the warranty company they denied the claim without even coming to see the car. When I threatened to turn them into the attorney generals office for deception trade practices they finally sent someone out. My mechanic clearly sent videos and pictures that there was serious problems with the engine . However the inspector said it has not failed yet. It’s been proven there is a serious issue. But they don’t return my calls. I have gotten a lawyer involved as well as the attorney general. No answer back as of yet.

These ppl a scam don't use em keep yo card locked they steal money out yo account & they very rude, they tell lies the manger never come to yhe phone they keep hanging up , I pray God Or Someone catch em & Get what they deserve, my daughter was killed they don't care i hired a lawyer im use them & im start a petition to close them down , please never use them bad business check all there reviews, & the ones good the works at the company put it up there frauds scammers , need to be in jail, my daughter died & they didn't get me a rental nothing my car bn in shop a week they say they reach out with in 48 a lie if you don't believe me call the shop from the tow, they didn't reimburse me for the tow nothing they a scam check BBB you'll see

Let me start by saying the customer service team is friendly and responsive. However, be cautious with this warranty company. I had a $3,900 repair claim, and they only approved $2,400 — even though I purchased their top-tier Platinum coverage. I paid $5,200 upfront for the policy, but when I requested a refund, it was prorated and I was charged $275 for canceling after 30 days. Word to the wise: ask plenty of questions and make sure you get everything in writing. Their Platinum plan has a long list of exclusions — nearly half a page of parts not covered. Be aware, stay informed, and I truly wish you the best in your decision.

Courteous and Professional, the agent was extremely helpful ensuring that I receive a hard copy in the mail of my membership packages. She explained and made sure I understood next step in the process.

Omg.. I am looking at all the reviews below and wish I would have seen this before I went with this company. Please do your research! I am experiencing all the same tries below. No response to any of my emails or phone calls regarding my claim. Please do not use this company!

Rated 1 out of 5 stars BUYER BEWARE! If I could give zero stars, I would, and I DO NOT BELIEVE that the positive reviews on this site are real. My elderly father enrolled with American Dream Auto Protect, and in my opinion, the entire experience was exploitative and misleading. Their so-called “Vehicle Service Program” is FULL OF TRAPS IN THE FINE PRINT. What Happened: Overcharges: He was promised payments of $129/month, but was actually charged $142/month due to undisclosed “fees.” Junk Fees: They demanded a $149.99 “deposit” fee upfront. Cancellation Penalty: When he tried to cancel, a representative added a $250 cancellation charge, bringing one month’s payment to an outrageous $325. Total Loss: Between January and August 2025, they collected $1,569.99. The Contract Itself: Caps liability at the car’s “trade-in value” or what was originally paid for the vehicle, which means major repairs will likely never be fully covered. EXCLUDES nearly everything that commonly fails in vehicles (airbags, CVTs, diagnostics, seals, gaskets, fluids, emissions systems, etc.). Denies consequential damages like towing, rental costs, or loss of use, leaving consumers to foot the bill. In plain language, the contract makes big promises up front but carves out so many exceptions that it provides almost NO REAL PROTECTION. Bottom Line In my opinion, this company preys on vulnerable consumers with high-pressure sales and a contract designed to benefit them, not the customer. What they market as “coverage” is riddled with exclusions, limits, and fees that make it virtually worthless in practice. ⚠️ I strongly advise avoiding this company. I have filed complaints with the BBB, FTC, my Attorney General, and New Jersey Attorney General (where they are located), and I encourage others who feel misled or overcharged to do the same.

If I could put a zero I would I am a disabled Afghanistan war veteran and I purchase this warranty paying over $2,500 for anything that could go wrong with my Nissan Pathfinder I specifically asked about transmissions they said everything was covered. Just last week my transmission went out I sent an claim to these guys and they denied it. They said they do not cover my type of transmission. On the contract it says it doesn't cover CVT being that I am not a mechanic I did not know CVT stood for transmission. Now I'm stuck with an $8300 transmission bill because this company lied to me. They sold me a policy that didn't apply for my car. I plan to sue the company! If they're doing this to me they're doing it to other veterans and other civilians and at the end of the day it's wrong it's unethical and is false advertisement.

Beware: Endless Delays, Denials, and Poor Service – Total Waste of $3,500 I purchased a Platinum extended warranty from American Dream Auto Protect in December 2024 for $3,500, thinking it would cover major repairs on my 2015 Jeep Cherokee. Big mistake! When I filed a claim in May 2025 for covered issues like fuel injector failure, spark plugs, and throttle body service (totaling ~$2,426 based on dealership diagnostics), they stalled for months with excuses. First, they denied it citing "improper prior repair" without proof, offering only a pathetic $400 "goodwill" gesture. A similar prior claim (fuel injector #5) was approved easily at the same dealership, so why the inconsistency? I had to involve lawyers to appeal, leading to inspections that confirmed the diagnostic codes but still left the claim "pending" indefinitely. Despite countless emails, calls, and texts over three months, they've gone radio silent, forcing me to drive with reduced performance (4-5 mpg loss, costing extra in gas). Their contract promises coverage, but in reality, it's all tactics to avoid paying out. Customer service is rude and unhelpful post-sale. Avoid this company – it's a scam dressed as a warranty. Save your money and go elsewhere! Complaint filed with New Jersey Consumer Affairs Division as last step before arbitration scam is started.

Misleading Ratings – Please Check the BBB First! I purchased a $4,240 extended warranty from this company and followed every step properly when my engine failed. They delayed for weeks, contradicted their own instructions, and then denied my claim with a generic “overheating” excuse. A certified mechanic confirmed only one bearing failed — no signs of overheating or misuse. They charged $600 in inspection fees (even admitting one inspector was sent in error) and are only offering a partial refund with unexplained deductions. They're not BBB accredited, have over 130 complaints, and a long history of denying valid claims and misleading consumers. Don’t trust the stars here—do your research. Here you go the TRUTH of who these people are.

The company finally reached out and resolved the issue.

Mark F was very efficient on the phone and the claim was approved on the first phone call. (Unlike other insurance companies where you have to play phone tag in order to get paid!) He was nice, sociable, and funny. His customer service skills are good enough to be used for training purposes.

One of the best warranty company's i have ever head they approved my claim within 4 hours, my car needed a new fuel pump and they were able to take care of it for me all i had to pay was my deductible witch was $150 got my car back back up and running like new.

Theo was amazing he knew just how to help. And he was very respectful and politely an I really appreciate that only because not everyone has good customer service.keep up the good work theo oh an ps let the ppl hear your voice.cause if u can hum then I know u can sing

For reasons beyond their control Ibwas not able to consummate a contract with American Dream. I have to say that everyone I worked with was very helpful and accomodating. When circumstances change I will certainly go to them. Sam and Adam did their best to ensure that they offered me all options. I would recommend them .

American Dream has been my warranty for all my autos and has always been a pleasure to work with no matter what problems I’ve had with my autos. I would strongly recommend them for all your auto needs. Thank you Sam C for all of your support and Thank you American Dream for being there for all my auto needs.

Sam C helped me out with the very thankless task of canceling my policy because the car was totaled in an accident. Nevertheless he was upbeat, friendly and efficient. I appreciate that more and more as a positive attitude becomes increasingly difficult to find these days.