Ally Auto Logo
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Overall Score

LAST UPDATED: March 28th, 2023
Ally Auto has been helping people secure auto financing for almost 100 years. The company has more than 7,000 employees, 17,000 dealers, and 4 million customers across the United States.

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The Good

  • Buyer's Choice program
  • Ally Balloon Advantage program
  • Retail finance and SmartLease options
  • Vehicle protection products available

Buyer's Choice Program

Ally Auto's Buyer's Choice program combines the best of buying and leasing. The term length is determined based on the customer's vehicle selection and transaction. This program includes a special prepayment date; at 48 months into the contract, the customer can either prepay by selling the vehicle to Ally at the predetermined price set at signing (some stipulations apply) or do nothing and keep making the scheduled payments. This program also allows you to trade-in your vehicle at any time. The Buyer's Choice program is only available for eligible GM, Chrysler, and Mitsubishi brand vehicles. This program is not available in Nevada.

Ally Balloon Advantage Program

The Ally Balloon Advantage program works by taking a larger portion of your payment and attaching it to the end of the contract. This helps keep your monthly payments low. However, this program still has the same aspects of a traditional loan, including fixed APRs and monthly payments throughout the contract term. Additionally, you can sell or trade-in your vehicle at any time, as long as you pay off the remaining amount when you do. With the Balloon Advantage program, you can buy new GM, Chrysler, and Mitsubishi vehicles and all used vehicles except for Saab and Suzuki. This program is not available in Maryland, Nevada, New Hampshire, North Carolina, or Pennsylvania.

Retail Finance and SmartLease Options

Ally Auto offers both financing and leasing options. The company's SmartLease program allows customers to lease new or pre-owned vehicles through eligible dealers. However, it's only available for select models, but the website doesn't specify which models, so you'll have to contact the company for more information if this is something you are interested in.

Vehicle Protection Products Available

Ally Auto provides a variety of vehicle protection products, including maintenance contracts, theft protection, and tire and wheel coverage.

The Bad

  • Acceptable credit ranges not defined
  • Rates and terms not disclosed

Loan Amounts Not Defined

Unfortunately, the Ally Auto website does not mention minimum or maximum loan amounts, so it's unclear how much you can borrow for an auto loan.

Rates and Terms Not Disclosed

Ally Auto has not disclosed interest rates or terms on its corporate website, leaving potential customers unsure of what to expect. Although these factors typically vary from case to case, it would be nice if the company provided a general range to give individuals an idea of whether or not the company will fit their needs.

The Bottom Line

Ally Auto offers a number of auto loan options, including its Buyer's Choice program, its Ally Balloon Advantage program, its retail finance programs, and its SmartLease program. Each of these programs provide unique features that benefit different individuals and their needs. However, Ally Auto has not disclosed loan amounts, interest rates, or terms on its corporate website, leaving potential customers to wonder whether or not Ally Auto is the right car loan company for them.
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297 Reviews

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Cecilia Robinson Round Rock, TX

I have also experience the same problem for the past two months, Ally will not let me pay my car note on line, on the phone or even with their third party. I too as a long time customer for 2 1/2 yrs. Have been wrongly done, I also just got my refund back as of 11/18/22 trying to make a payment thru Western Union on 10/15/22.. It took a month exactly to get my refund back. I am truly exhausted with this company, so at this time I don't trust sending my money thru anyone. So please Ally since you have done me and a few of your customers wrong. Tell me how do this company is going to resolve this problem that we all have. Because at this time my car is considered 2 months late and pretty soon this company will try to repossess my car, but that you will not do when I tried paying my note several times to get it current I truly feel that something is not right. That being said every time I call and say I will be calling corporate, the person from Ally customer service representative acts like they can't hear me & then say hello & hang up. This is sad that it has gotten to this point. As soon as I can get someone to take my payments I will be looking for another finance company to take my loan, I truly have had enough of the disappointment and stress with this company.

4 months ago

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Sunshine Joliet, IL

The issue I have with this company is how they were reporting to the credit bureaus. I made a payment within the 30 days to prevent a negative mark. I noticed they marked me negatively for a month. I wrote them first and told them it was within 30 days. They said it wasn’t. I wrote the credit bureau with the due date and payment date showing it was within the 30 days. I received the the revised report and they removed the negative mark from the month I was disputing, but marked the month before negative. I didn’t think that can happen. So I wrote the company and asked specifically what month I was marked late. I was given 2 months and the month I was disputing wasn’t one of them. (reports only show one). I wrote the credit bureaus again about the negative mark and sent them the message from Ally stating the month in question wasn’t late and a copy of the date which the payment was made showing that it was within 30 days. What confuses me is that the account in question is a joint account so both of us should have the same reporting, which it’s not. I also gave a copy of credit reports from both of us showing this and the credit bureau still did nothing. If this sounds confusing to the reader, its because it is! The good thing is that during the pandemic I was given forbearance and didn’t accrue late fees. I just wish they would report accurately.

2 years ago

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Cassidy Gundersen Orem, UT

I have been with Ally Auto since 2014. And my overall experience with them has been pleasant. Every time I have called in their agents have been friendly and helpful. Their log-in portal on their website is simple and easy to use. However, there is not many features to it- so its main function is simply checking your total. There have been no major issues with them in my 4 years with them. I tried to set up bi-monthly payments and was told I had to fill out paperwork and submit it via mail. After doing that I was informed I couldn't set up bi-monthly payments. Several months later- they set up the feature to do payments online. You still cannot schedule multiple payments in one month, but you can set up your monthly payment online now, which is an essential addition to their website.

5 years ago

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Keith Beres Atlanta, GA

Just paid off my auto loan with Ally which they didn’t make easy. After dealing with them for over three years I’d say the website isn’t as strong as it should be and their “support” on the phone is really bad.

10 months ago


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Destini Ferguson Tallahassee, FL

Ally auto app allows for easy payments. However, the customer service could be better. I totaled my car and was unable to lower my payments, however if it wasn't totaled i would have been able to. I don't understand why this is a policy.

1 year ago