Ally Auto
Is This Your Business?1.5
3.7
Overall Score
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Luis v East Hartford, CT
The worse loan bank out there. Me and my wife were in a car accident with a drunk driver and our vehicle was a total loss the process with Ally was the worse . Their customer service reps are clueless and they use another company for their total loss department who is not any better. We are so frustrated with this whole thing and will never again take a loan with this company. My car was totaled and paid off by the insurance company like 10 months ago and they still are sending bills that we owe money after they came up with a payoff amount and it was paid in full. Now when I call no one can give me answer they just keep transferring from one department to the other. It's ridiculous and this company should be ashamed of the people they have working for them who are clueless and uninformed.
3 years ago
W Burk Birmingham, AL
This finance company just screwed my daughter and ruined her credit rating. Two late fees were accessed to her and she tried to pay but only got the run around from their customer service department. I overheard conversation because it was on speaker phone. The customer service rep told her one thing and then the supervisor got on the phone and told her something totally different. No communication in writing or by phone was done to notify her that she had two late chargers that she was not aware of having. Turned over to a collection agency even when the car was paid off. This affected her credit score 200 points. All over 2 late fees that she was unaware of. Terrible company with incompetent workers.
3 years ago
Andrea Sarasota, FL
I made my last payment to ally in November 2018. I’ve checked my account multiple times and didn’t have a balance because I made my last car payment. Now I find out that my account is still open and I owe money because it’s on my credit report. When I called in to ask why I still have a balance they told me it was for late fees in 2016. Why did the late fees not get paid when I was on auto pay? I spoke to a supervisor named jimmy and he just kept saying I owed late fees and that they should’ve mailed me notices, that I never received. He said he could remove the balance fully but only offered to remove 2 of the 5 late fees. I would never use ally again because they have terrible customer service and are only interested in making as much money as possible. I want my title that I worked and paid for.
3 years ago
Meliss Gray Locust Dale, VA
These people are a liars . I have been dealing with them since March 1st because a payment was not posted to our account. I have showed a bank statement that what’s good enough for them they have spoken to a rep at our bank who verified the payment was paid to them . Still not good enough . Now they are still missing a payment but can’t tell me when it was missed. Huge language barrier with a lot of the departments with Ally . I am so over these people. I will never finance anything else from them . It’s sad you can’t trust people you have loans with. Makes you wonder if you continue paying will it go towards your loan . Not trust worthy at all .
3 years ago
1 of millions of Ally financial victims! Seabrook, TX
I bought a 2012 from VROOM and when the financial department was helping me look for banks to choose from I went with Ally because the APR was actually decent. The funny thing was even the financial representative advised against using their service. LOL, You would think even a car sales representative would just want to sell the car and be done with the deal and take the money. So this just proves the reputation of the mighty Ally financial institution. He warned me they cut corners and are very liberal about pay offs when refinancing. Well of course I went with Ally anyways because every time my credit history gets checked it knocks off a few more points from my credit history and that APR was pretty decent. Fast forward to now. I set up a refinance loan with my personal bank and they send me the pay off loan amount as stated on my account with Ally. I then mail this check after signing it to Ally's address. I then get an email that this amount is not good enough because they received it 1 day late from the 4 day pay off amount and I was advised to utilize the 10 day pay off amount which is not posted anywhere on my account. Here is where it gets really unprofessional. Next they mailed it in just a regular envelope with no tracking! They could have simply mailed it regular with a certified mail attachment. I used to work for the Post Office and I know for a fact it only takes about 3-4 days for mail to be sent from most states. It has been 8 days and there is a check for over 21k just floating around or getting devoured by a local identity theft grad student! So here we have a multi million dollar financial institution that is too cheap and wants to milk out another $100 for a 10 day pay off and unable to process $1.50 for certified mail after I forked out $25.00 for overnight delivery. Oh and good luck calling them because you will have the luxury of speaking with an exchange student or someone in the Philippines whose job is just to relay what you already see on your computer screen and simply apologize. I could get the same information by talking to a dog. Please take the time to look online at all reviews and you will see a pattern. All of the reviews have 1 star ratings unless of course you go the Ally bank website.
4 years ago
Sarah Lawson Crete, NE
If I could give no stars I would. DO NOT USE THIS BANKS FOR ANY TYPE OF FINANCING!!! They are the worst bank ever to deal with. I had a vehicle loan under them, and when the vehicle was totaled in an accident it took me 4 MONTHS!!!, to get the proper paperwork from them to send to my GAP insurance. I had to call everyday, sometimes multiple times, trying to get a hold of someone who spoke English that I could "sort of understand", and then would have to wait 24 hours for them to continually fax me the incorrect paperwork, over and over, because it is against their policy to email documents. I talked to multiple supervisors, none of which could get me the proper documents because they didn't have the right privileges, and they would continue to send me back to the same horrible customer service number. I finally had to have my GAP insurance talk to them to get the right paperwork TWO DAYS, before GAPS due date to have the car covered!!!!
To add to everything three months later, after the car was supposed to be completely paid off (the car had been totaled for over 7 months), I get a letter in the mail from them saying that I still owe them money. I call, YET AGAIN, their horrible, god awful customer service line, and have to go through another 4 people to find out why I still owe them money!!!
RUN AWAY!!! DO NOT BORROW MONEY FROM THEM!!! NOT WORTH THE ANXIETY IF SOMETHING HAPPENS BEFORE THE LOAN IS PAID!!!!
5 years ago
Review Source
Wayne Young Little Rock, AR
Ally had the loan for my previous vehicle. It is a great company that gives you timely and good information in the mail. The rate was good, and I had no problems for the life of my loan.
2 years ago
Jeffrey Salas Gilbert, AZ
Myself and most of my friends have financed their vehicles through Ally, highly recommended. They have been the go to financing options for years in the metro detroit area. Good rates and good customer service.
4 years ago
Shawn Capron Detroit, MI
Worst company ever, they relied my friends car, she was current on payment. They admitted it was their mistake and two days later she still does not have her car back. This company is a joke!!!
7 months ago
Michael Racca Boston, MA
BUYER BEWARE if you like call centers misinformation and fees fees fees then Ally is for you!!!!
Not only does customer service lack any knowledge about well anything other than what you can provide them on the account but RUDE RUDE RUDE I can’t wait to change my auto finance company
10 months ago
destiny chatham Greenville, SC
Absolutely worst people ever! Might as well kiss your hard earned money good-bye! Nobody speaks English and the ignorance of these individuals are ridiculous. I CANNOT wait to pay my car off. Horrible experience with horrible people. I’d give a 0/5 if I could. BEWARE!
10 months ago
JimboPierce Plymouth, MA
Worst financial experience with any bank in my 50+ years. I've wasted hours trying to get to the bottom of a couple lingering issues with an Auto Lease. No one at Ally seems to care despite my best efforts to get eyes on it....I've sent them screenshots of 90 minute phone calls (45 minutes on hold) and more. I would 100% not buy a vehicle I love if it meant having to finance with Ally.
1 year ago
Sanjay Amin South Plainfield, NJ
This is a lousy company. I paid for my lease in full in January 19 and they still have not sent me the letter of payment in full or the title. Called them numerous time and the customer service is clueless they themselves told that all they can do is send the tracker mail to back office, they have no clue on how to send you the title. Atleast 5 time they send the mail and nobody called. I am still waiting for the title. When I called dealer, they told me good luck on getting title from Ally. I am giving 1 start and there is no 0 or negative start
1 year ago
xtreme gutters Ridgewood, NJ
Xtreme Gutters and Home services . Horrible experience with Ally auto we try to make monthly auto payments and they find the way to cancel the bank transaction every time I had call many times they said the problem is fix and close to the end of the payment I have to call and pay extra $3-4 charge over the phone to complete payment I wish I can pay the hole balance at ones so I don’t have to keep calling these company I give them a 0 from 100
1 year ago
Matthew Berlew Richmond, VA
As many others seemed to experience, the worst customer service I have ever experienced with any company. All I wanted to know was my lease buyout dollar amount. A very simple question. My first call, they told me 1-2 business days. Five calls later and I still don't have the payoff amount. I have been promised deadlines twice at this point and both have been broken. I can't wait to refinance my loan with another company and be rid of this already. I would stear clear.
1 year ago
Amber C Fort Worth, TX
If I could rate this company a -5 I would. HORRIBLE!!!!! TAKE YOUR MONEY AND RUN. They’re the worst. My fiancé has been paying off a TOTAL LOSS car for three months now. They lie about how much your insurance sends them so you’re paying off your total loss car plus the new car you’ve had to buy yourself. They’re thief’s, cheats, and liars. Don’t not recommend ally WHAT SO EVER. They don’t even answer the phone 99% of the time. Been on hold today and yesterday for an HOUR. Ridiculous. Horrible customer service.
1 year ago
Courtney Lynch Greenville, SC
My insurance company sent them documentation over three weeks ago because the car was a total loss, and they have yet to even look at the documentation. I can only speak to someone at the total loss department. But this department will not answer the phone or call you back. After 15 minutes of holding a message states that the reps are too busy and try again later. Now I am stuck making two car payments and cannot get any assistance from Ally.
1 year ago
Viv Audinot Kingston, NY
My vehicle was a total loss. Ally received payoff from my insurance company, but never paid loan off and kept billing me for two months afterwards. Plus, to make matters worse they DO NOT pick up the phone. You can’t speak to ANYONE in the Loss dept. Frustrating!! I will never finance an Auto through them again. ONLINE BANKS are the WORST. NO brick and mortar branch to walk into so they can resolve a problem. Im still trying to get this nightmare rectified.
1 year ago
Heather McCracken Hayward, CA
I would give Zero stars if I could. This is literally the worst company that we have ever had our unfortunate leases with. The wait time and lack of consistency with customer service is horrible. We handed one of our jeep leases back and got a bill for 2800.00. I know we have mileage overages, but not 2800.00. They just want to get more money out of you. Do not do business with this company!!!! The dealership that we got our jeeps from have stopped using them. They do not have a good reputation out there in the auto world. I will be reporting them as well.
1 year ago
anthony wieber Frankfurt am Main, HE
RUN! Do not finance any vehicle through Ally. They have the WORST customer service of any company I have ever dealt with. Ally quoted me a value to pay off my lease early as I moved out of the country. I paid this amount that was quoted to me, yet Ally refuses to send me a document noting the amount or send me the transcript of the conversation (which they confirmed exists) to me. Incredibly incompetent - will NEVER finance through Ally again.
1 year ago
Robert Jamaica Plain, MA
So I leased a vehicle two years ago , used Ally for the leasing. Because of back surgery, I cannot drive the Jeep anymore. I went to the same dealership I originally leased the vehicle from. Mind you, I put $8500 down and paid over $12,000 into the lease. That’s $20,000 I have gave to Ally. The Jeep was $51,000 originally. Now two years later. Ally wants $51,500 for the trade in. The dealership will only give me $49,000 for the car. BOTTOM LINE, ALLY WANTS MORE MONEY NOW, THEN I ORiGINALLY BOUGHT THE CAR FOR. That’s after giving the $20,000 into it.
1 year ago
Robert Zabel Commerce, MI
a poor rating is a gift! i paid this loan company 94% of the loan amount 6 month ago and paid off 60 bucks the remainder of the loan my bank has cleared it and allys site list that its paid if full but no way will they expedite a pay off letter!!!!!!!!!!!!!
ally is not the borrowers friend ! its obvious they could care less 6.79 interest with an 811 fico score! try your credit union instead.
1 year ago
Austin Tempe, AZ
Ally is an AWFUL bank. They do not help out with payment extensions etc. It appears they don't care about you or your financial well being at all. Been waiting for over a month for a payoff document from them that they said 5-7 business to get. And they are still demanding monthly payments. This is just a brief outline of the issues I'm having with this bank... DO NOT USE THEM
1 year ago
Rod H.
Tried calling them 3 times today. Got hung up on 2x during the transfer, then when when the transfer works correctly, I could barely hear and understand the person on the other end. I asked them to transfer me, and received no response. I informed the customer agent again that I could not hear them, and to transfer me, and then I got hung up on. Wasted 90 minutes of my day trying to correct a mistake.
So far, their customer service leaves a LOT to be desired. Is there no supervision? WTH is going on there? NOT ACCEPTABLE.
1 year ago
Samuel Williams Jerseyville, IL
They finance our vehicle and every time we got close to paying off they would increase the payoff by saying we owed more interest. Bottom line 72 month contract took 75 months to pay off even with 3 extensions we still had to pay 75 months of payments. i will never finance with them again. a contract that should have paid off in March 2021 we had to pay unto Dec 2021. we feel rupped-off by them
1 year ago
Courtney Moore Parkersburg, WV
I was forced into getting ally auto to finance my car. Only place the car lot deals with. They don't offer biweekly payments on auto pay so I kept hitting their late fees. After getting harassed daily for months I'm finally able to pay down my fees thanks to my job switching to weekly pay. This company is the worst. They need to listen to their clients and make some changes. Until then I'll continue to try to buyout my contract and warn others to stay clear of Ally Auto.
1 year ago
Christian Vasquez Monroe, NC
They asked for a police report to finalize the claim. I sent it and never heard from them again. Fast forward a year later, they never finalized the claim so my car was in default after a total loss. They finally approved the claim and now it’s taking over a month to post to my account. Avoid this gap insurance. USAA will take care of everything IMMEDIATELY and will not bother you for any paperwork as they are independent and don’t need you doing their job for them.
1 year ago
VK Wilson Minneapolis, MN
This is the wwwwoooorrrrssstttt company to deal with!!!!!!!!!! I have paid off several cars in my lifetime and received my over payment check from GAP and extended insurance with in weeks. I am on day 45 and they keep giving me a different time frame every I time call. I’m always placed on hold to speak to a manager but a manger never answer. One time I held for an hour and no one ever came to speak with me about my payout. I just want my money so I can move on, I will run the next time I hear they name!
1 year ago
Katherine Hartvickson Lindale, TX
Worst experience ever. My daughter died from Covid and the insurance company paid off the vehicle. I have had multiple conversations with at least 12 representatives and told them the amount and date the insurance company paid the vehicle in full. Apparently the credit collections department does not communicate with the billing or insurance departments. Now they are threatening to repossess the vehicle and damage my credit. I am beyond frustrated and will never use nor recommend using Ally to finance a vehicle.
1 year ago
Debbie Messer Weaverville, NC
I refinance my car loan and paid ally off on august 17th and I am getting the run around on getting the gap insurance reimbursement. I get a different explanation every time I call. Now that it is getting close to to the 60 days that they said I had to wait, they are now saying that I have to call a different company. When I call this company they say that they do not have a record of the cancellation. I have left 2 messages and have not heard back from them.
1 year ago
Kiera Benn The Villages, FL
If I could give zero stars I would. Awful company, they call your entire family (can we say HIPPA violation) but refuse to answer the chats, emails or phones. they send payment confirmation but payments are not entered in the system. They offer economic hardship, but do not defer the payments, then try to repossess . This is the 3rd time they have tried to repossess my vehicle due to "system issues". I've spent a week trying to get someone on the phone and after 98 minutes and 36 seconds of waiting, I got hung up on.
1 year ago
Laurie Hulse Cape May, NJ
Ally financial inc, I one of the most unprofessional companies I have ever dealt with in my life. I have been trying to fix a problem for a year and half now . I have reached out to many different departments within this company and they just switch me to different departments and never solve the problems. I would not lease or have them a loan me money ever again! You can’t fix stupid!
1 year ago
Sarah Lynn Myrtle Beach, SC
Literally the worst we had paid july and August at the same time then they charged us again for August. They said they would refund the money and apparently lost it. Now my fiances account is negative due to over draft fees because they double charged us and lost the money. Never finance with this company its awful and they have zero customer service.
1 year ago
Diane McGill Fultondale, AL
I would send advance payments to keep my account ahead of payments due. Ally would send them back! My due date was the 4th of the month. Once, I happened to pay on the 5th and they charged me a late fee! Supposed to be a 10 day grace period for payments! The day the payment is due, they start burning up your phone. I sent a payment that was paid on the due date, my phone still got calls that payment is due. This company will keep you on your toes keeping up with their mistakes!
1 year ago
Tom White
I paid my vehicle off in full and since they lost the title they expect me to pay 50$ to get it. One representative From ally told me they have sent the original title, one representative told me they have sent a original title and one copy, and one representative told me the original was lost and blamed the post office but I received every bill no problem and paid on time every month.I am in dire need of my title to purchase another vehicle and can’t afford the 50$ to get what should have been sent? I held up to my end of the deal???
1 year ago
Ivana Marrero FL
Awful experience! Payed off my car and never got my car title. When I called they informe me I had accumulated interest which were not even visible in my account and they kept raising my interest rate percentage without informing me. All they had to say was that the interest amount wasn’t visible in my account system but that I had to pay the amount to get my title.
1 year ago
Tressa Stekar Billings, MT
My vehicle should have been paid off on 6/7/21 when the dealership sent in the check for the payoff of my car. The payment was applied on 6/8 and then was reversed on 6/17. I have tried to call every day to get it resolved since 6/8 and I can't get it fixed. Now my loan is showing late as of 6/15 and will mess up my credit. I have asked this entire time to speak with a supervisor and have yet to get one to call me back as of today 7/15/21. This company is a joke and I cannot believe they can get away with treating people like this. They are messing up my credit that I worked so hard to build.
1 year ago Edited September 14, 2021
Robert Smith Silver Spring, MD
Ally is one of the worst finance companies I have ever dealt with. Different person everything and they say they will help but noone helps.
Had high credit score then tried to get their automatic payment system set up and they missed multiple payments. Spoke to reps and said they would fix, and nothing done about it. Now credit score just took another hit because they cannot withdraw money a stated and set up.
1 year ago
milisse vera FL
Horrible customer service. I would give them a negative, if I could! Been trying to get a payoff amount for my lease and they have the worst rules that can’t provide me with that information. The information they give me is the opposite of what the dealer that was suppose to buy the car was receiving. Every rep follows different directions and nothing is clear. Worst car financing company that I’ve ever dealt with, ever! Will never use them again!
1 year ago
John Page Pembroke, ME
These people are complete thieves. We got a pay off quote of 34,000 and sent that amount to pay off loan. The payoff quote was April 9th 2021 and good for 10 days. We sent full amount 6 10 21. They took until; the June 28th to process payment and claimed we owed them 1100 more. DO NOT FINANCE THRU THEM. THEY COULDN'T EVEN EXPLAIN WHY WE OWED THEM 1100 MORE.
1 year ago
Shawnta Davis Fort Worth, TX
The are very unethical with their reporting and business practices. After reviving a payment the report late payments and a delinquent account which dropped my score by 60 points. Then they sent a letter after I called them about it, with an April date but wasn’t sent until late May and received June 1. I just mailed a complaint with the BBB next is the FTC
1 year ago
Jeff Williams Brighton, CO
Ally Auto is the worst. Every time you call, you get someone who you can barely understand because of the broken English. They won’t work with me to get my payments lowered and refuse to refinance my truck. Luckily I found a credit Union to refinance my truck and I will not be using Ally anymore. Horrible horrible company. I’m not sure how they can sleep at night knowing they screw people over on an hourly basis. Not to mention, I just read that they did have a lawsuit filed against them for hidden fees. They are thieves. And they’re not even a company in the US.
1 year ago
Jaye Miami, FL
The ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED SO MUCH SO I AM TRYING TO REFINANCE SO I NEVER HAVE TO DEAL WITH THEM. THEY CLEARLY DONT HAVE REP IN THE US AND THEY ARE UNHELPFUL. Made me nervous as they kept asking fir my social Though I gave them the account number!! Absolutely horrible decision to finance with them! I will never use them for anything else. I can’t wait to be done with this company!!
1 year ago
mnbafm Mesa, AZ
Terrible customer service and the agent refused to provide me with accurate information. The hold times are insane and the customer service representatives Amber in the Closed Bankruptcy Department -- would rather argue with me and prove that I should have known that I have online access which I do not. Please pull this call as this is a terrible experience
2 years ago
Randy M Ann Arbor, MI
Is there a negative star rating? This company is trash and I would never knowingly do business with them. I would say that I bought a truck from a friend , but I'm 30 days in and still waiting for the release of lien letter from #AllyAuto . which means I'm paying on a loan, paying insurance for a truck, but cannot drive this truck because I can't plate with the S.O.S. without the letter. completely unacceptable in the modern world. I guess when GM deals with a bank in India you shouldn't expect anything less.
2 years ago
DG Argyle, TX
If I could rate them lower I would. They can't correctly post payments made early. They apply the whole payment to principal instead of the next payment due and the excess to the principal. It then takes them weeks to fix because the unit that does the corrections is overwhelmed. This is the second time this has happened in the last six month. Finance elsewhere if you want your payments to be posted correctly. This is apparently not a core strength of Ally.
2 years ago
Wilfredo Majano Germantown, MD
Hi my name is Wilfredo I am getting a bad experience with this financial company, they are thieves, you have to be very careful supposedly according to them I am 88 days late but it turns out I make my payments automatically and after 20 days they cancel the transaction it is unfair I do not recommend them they are about to remove my truck they are some thieves.worse experience
2 years ago
Jillian Jackman Philadelphia, PA
I wish I could give a negative review of this company. No regard for their customers during A PANDEMIC only cares about getting their money. Reported my car 30 days behind its payment the same month I got the car, double charged me for 2 months straight and repossessed my car after missing 1 MONTH. Once I get my car back I’m definitely going to refinance through another bank, horrible isn’t even the word. The Customer service Department should be terminated entirely, no help at all. Shame on this company.
2 years ago
David Houston, TX
Refinanced my car loan through a separate company. Had a supervisor from ally stop my automatic payments. Even put a stop payment hold on them. They still withdrew the money and when I asked why that happened no one could give me an answer. Absolutely terrible customer service. They have zero answers for any questions. Glad I won’t have to deal with them wouldn’t even recommend them to my worst enemy. Really I just can’t say enough bad things about them .
2 years ago
marlene lugo New York, NY
DISGUSTING BULLIES!!!! they repod my car after missing 2 payments, never informed me DURING A PANDEMIC!!!!!!!!!!!!! i'm so hurt, when i called them to make my payment they said i had to pay my full amount or they will auction the car. of course because its a 2017 paid off about 80% of it and now expect me to dish out 13,000.00 DURING A PANDEMIC!!! i had to ask for an advance from my job which is mortifying. they are extremely rude about it and worst of all i never got a call from them or anything. there has to be something done!!!
2 years ago
