Ally Auto
Is This Your Business?1.1
3.5
Overall Score
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Gary Harris Austin, TX
Can't go any lower then a 1 stat? To bad, horrible service, I have been on phone trying to get them to apply my extra payments towards my principal. They refuse and always say they hVe to open another case.
4 months ago
Michelle Hope Ormond Beach, FL
Terrible treatment when needed to get a small extension. Wouldn’t help when hit hard time, then for the first time in decades I was over 30 days late and it hit my rating hard. I called well in advance of this, they didn’t care. This is 3 years plus of on-time pay (within ten-day grace)
7 months ago
loretta allison
This is the worst company I have ever dealt with. When my husband passed this year, they kept tacking on fees. They kept charging money and did not show any sympathy whatsoever.
I do not understand How they can be so cold? When someone was in financial Dire Straits and they refused to work with them, threaten them with collection and court. This is a terrible terrible company look for my video you'll see it SELFISH MONEY HUNGRY RUDE UNINTELLIGENT ON FACTS AND POLICIES.
9 months ago
Kareem Payne
Ally Financial, is by far the worst company that I have ever been involved with overall. They have a very bad system as far as communicating with each other as a business. If you ever ask to speak with someone over the person on the telephone it’s like you’re offended Ins that person and they will give you the runaround. If the car dealership tells you this is the only bank that will finance you, please walk away you will find a better bank and that dealership is probably not a reputable one. Ally screwed me from the beginning and then bite on the way out as well.
9 months ago
D San Antonio, TX
Do not finance with Ally. You will be sorry if you do. If you ever have to deal with customer service you will need to block off several hours of your time because you will be disconnected several times and have to start over. The person helping you will not know how to help you, cannot answer your questions and will ultimately end up telling you false information. It is very unpleasant.
9 months ago
Joan Steever Whiting, NJ
Worst ever loan company!! You’re better off borrowing from a loan shark!
I paid this loan in full twice!! The SOB’s say they never received my payment then dinged my credit!!
So I stopped payment on that check. Sent a new overnight check on June 21. Associate confirmed they received it in June 22
Ally wrote to me on June 27 stating I owed my payment. In my humble opinion they are horrible thieves!
Go anywhere else rather than to Ally
9 months ago
For the love of “Bonnie” Cupcakes Hickory, NC
Ally auto is HORRIBLE, very rude reps and they hire people who take your payments and add them to other peoples accounts. I have never interacted with a business that has this many faults. I would recommend everyone to stay away from this company because they are not professional at all. I cant even imagine how many people this has happen to. I want to warn anyone that is thinking of using this company. DONT DO IT!!! If you decide to continue with them then just know that we all tried to warn you. Very unprofessional, Very disrespectful and very rude customer service reps.
10 months ago
rodger Owosso, MI
Still waiting after 4 weeks to clear my title. First they lost the check, then they cashed it but didn't credit the account. Now they keep promising to fax the payoff letter but I am still waiting. Calls to the customer service desk get someone who has no authority and can't speak English. My buyer's patience has begun to run out. Never had this problem with my credit union. I would never use them again!
11 months ago
Dan St Louis, MO
Ally Auto, financed my Toyota I had no idea how terrible this company is, Their website constantly denies my access. Their app downloadable to your phone never works in the three months that I’ve had my loan I have never been able to access their app.. to make a phone payment cost an additional four dollars I would love to be able to set up automatic monthly deductions but it is not possible they do everything they can to make you miss payments or get late charges from you. They are a predatory lender and should not be allowed to do business in the United States
11 months ago
Shari Montino Saint Joseph, MI
If I could give them no stars, I would. They sent out a auto title, I never received it, and no way to track the title. When I called they said they would send me a letter of lien release and would have to go to the dmv. I now live in Michigan and had to drive to Illinois. When I applied for title in Illinois they charged me $50, and when I called Ally, they refused to reimburse me. Image a huge company with all this money refusing to help anyone for such a small amount of money to them. You think they would want repeat business!!!
11 months ago
Severin Simonsen Houston, TX
Clown circus of a company. I refinanced out of them and they’re making my life a living hell by not giving me my car lien back, I have bombarded them with calls and emails and they continue to tell me they have sent the lien to me and my banking institution, which they have not done. They also outsource their customer service to people who are difficult to understand, who do not care about solving your problems and who have a total of maybe 5 brain cells.
11 months ago
Ted Hall
I got stuck with this company financed my car through the Elder Mitsubishi dealership in Cedar Park Texas alley auto financing has no customer service and also the worst payment processing app which makes it impossible to make payments if you don't set up an auto debit you will end up being late they will charge you late penalties they will harass you call you multiple times a day when you try to make the payment you can't understand anything that they say because no one speaks English clearly enough the accents on their customer service Representatives do not allow a comprehensive understanding of anything that they say they speak too fast and talk and their own computer jargon where all vowel sounds run together I teach music for a living and teach students with accents from all around the world I can understand almost anyone accent I don't know what it is about the customer service reps at Allie I almost think they don't want you to understand them this company is very difficult to deal with I do not recommend financing a car through them
1 year ago
Kimberly Busch Cleveland, OH
I have had a car loan with Ally since 2017. From then up until now have never had an issue. I actually never had to speak to anyone I did all my payments online and always within the grace period. Never had one late fee. Fast forward to now and why I'm writing this post I filed bankruptcy in Jan and decided to reaffirm this loan as I only have 9 payments left. My attorney explained that once I file I will lose access to pay online and that I will need to call and pay over the phone through a third party called aci or send a check in the mail. Sounds simple enough I called in Feb paid over the phone through aci for a $4 charge never even had to speak to a live person. Now March I call to do the same this time as soon as I enter my account number it says payments can not be made to this account and it forwarded me to a live person. The agent tried to process the payment and got the same error she said Ally is blocking the payment. Then she transferred me to the Ally bankruptcy department. They are HORRIBLE no one knows what they are doing. They kept saying yes no can pay over the phone would transfer me back to the aci department and the same circle happened for 4 days. Finally they got the payment to go through and it was deducted from my bank account and I was given a transaction number. Now the problem is my account is still showing no payment. I call again ask why the payment hasn't posted they say what Payment? Now they can't find the payment and the transaction number does not exist!! I go to a manager who insists I show proof of this so I call my bank on three way and my bank confirms yes there was a payment made to aci ally and confirmed date and amount. And gave ally there transaction id. We hang up with my bank and the manager says to give him 24 hrs. Which that turned into another 2 days. I call him and he couldn't figure this out and wanted me to start all over calling aci now? I was very frustrated called my bank and disputed the charge since it was 9 days and they still couldn't find the payment they took. I got my money returned hrs later. And sent a check in the mail to ally payment processing center in Kentucky. I sent it on a fri and it was cashed and applied to my ally account by Sat. I was so Happy!!!! So after 3 wks of dealing with this I sent my check right away for April on March 31'st. I called the week of April 10th to see if they got it. They said it can take 7-10 business days. So I waited then called again on the 17th. They said no we have not received it. They said what address did you send it to. I said the same one I did last month the one in Kentucky. They said that's wrong it needs to go to one in Arizona. Which makes no sense since they cashed it last month with the Kentucky address? So I say fine I'll send another to the other address. Which I did that same night. Surprise Surprise next day they cashed the one sent to Kentucky!!! AND ITS NOT POSTED TO MY ACCOUNT AGAIN!!!!! I call AGAIN they say we show no check get all the info. And once again tell me to call in two days. What kind of company takes money and CAN'T FIND IT!!!!! And now there is another check in the mail. I have filed a claim with the BBB. The Ally bankruptcy department is awful!!! None of the customer service agents knows what's going on. All I'm trying to do is pay my bill like I have always done. If you file bankruptcy I would recommended surrendering your vehicle.
1 year ago
Delphine Fano- Sacramento, CA
RE: ALLY auto Customer service dept. WHY did I call over 5x's, follow prompts and while waiting for Customer service, someone keeps hanging up! Ally corporate SERIOUSLY needs to check and monitor their people who works for them. It is outrageous when a customer tries to call to discuss their account seriously! Especially, people that going thru' temporary hardships. It's deadly -stressing to some people. Customer services either hangup or make some excuses like, "call back, the systems are down, not sure when it'll go back on". Or...." After a conversation, then all of the sudden, they're saying" hello, are you there, can't hear you....etc. THESE ARE ALL OLD games people play! Cut the outsourcing seriously. Bring jobs BACK TO THE U S. Ally should be Boycotted and ALL auto account monthly payments should be waived until corporate or Even our state or U.S state representatives get to the bottom of this matter. ATTN: Corporate!!!! PS: Why in the hell is a stupid question on here "Did ALLY invite....?!! Stupid
1 year ago Edited May 23, 2023
Donald Rogers Wyoming, MI
Well after seeing these reviews I am not the only upset person. Purchased a 2022 trailblazer in 2021, on Sept. 20th, and it was financed thru ally Bank. Just last month traded it for a equinox 2023, the car dealer paided off the remainder of the trailblazer, on Feb. 23, 2023, and I have told this to ally, gave them phone numbers and names to talk to, cause ally says they didn't get the pay off, yet the dealer showed me proof. I am getting emails from ally saying to make a payment. I have called 4 times, emails too. I am a senior and cannot take this harassment. They won't let me talk to the finance department. They say I can't, but they will give the information to the office. If I die of a heart attack from this stress, legal action will take place.
1 year ago
H V Denver, CO
I’m only leaving one star because I have to otherwise they would be getting negatives all across-the-board. They are the worst company I’ve ever dealt with. I financed my BMW in 2021 through them, and recently was laid off from my job so fell behind a few months in my payments, I was able to set up a couple of payments to get caught up once I received my tax return, leaving a small balance which was over my monthly payment amount. They automatically withdrew that from my bank account, making me overdrawn in addition to getting nonsufficient fund fees, return check fees, and late fees, so I called and spoke to customer service rep, who put in the request for the refund and assured me that there was no pending payments set to automatically come out in the future, five, FIVE!!!!! days later that same amount of $627 was pulled from my account again, again making me overdrawn and charging me all those fees. I now have over $200 in fees and charges. I called and spoke to a rep today, who just argued with me and then transferred me to his supervisor. When I explain the situation to her, she just kept repeating herself and extremely broken English I might add, That there’s nothing that they can do because I set up a payment. I tried to explain to her yes, a month and a half ago I did set up two one time payments those came out then it went back to my regular one time payments I did not authorize this large amount to come out of my bank account twice in less than a week I wanted a refund. She apologized and told me sorry there’s nothing that we can do or will do. We are not refunding you you need to contact your bank for these auto pays that set up. I told her I’ve already contacted my bank a few times and they assured me that there are no pending auto or upcoming payments scheduled to come out of my account. I explained that to her and she also told me to log into the app which, by the way doesn’t work, has never worked for the entire amount of time that I’ve had my loan , and to try the website which also doesn’t show any upcoming or pending payments scheduled, and I am not in auto pay. So I told her can you please explain to me why this money keeps coming out of my account if I didn’t authorize it, I didn’t set it up, You guys didn’t set it up and my bank didn’t set it up??? and she kept arguing with me telling me that I set it up. I told her I definitely would not authorize a payment this large, knowing that I didn’t have the funds to do it, but would be making my regular monthly payment again she was just rude and argumentative with me and basically told me oh well nothing I can do so I hung up. they have the worst customer service, they are crooks. They are thieves. They are extremely under educated on customer service and how auto financing works. stay as far away as possible, even if you are desperate like I was to get financed.
1 year ago
Roseanne Stankovitz Cassville, NJ
I bought out lease and finaced thru ally on 6/2020, !have been making payments ever
since, I rec'd notification from ally that account was moved to ally auto.com for the servicing of my account I had to use a new website which i could make payments had issue but finally I was not able to log on to my account and now it shows I am past due over $9000. on the phone for over an hoiur disconnect
many times no answeres i dont know if they reported this to the credi bureaus. I have not had any claification or corrections to my account getting the run around. I have my note and my payment hisotry which shows consitant payments sinbce loan was orginated They are giving me the run around
sopending hours on phone with no satisfaction other then to tell me they are looking into it. I ha ve now filed complaaints withthe CFPB and NJ Dept of Banking, The CFBP replied and they said Ally has 60 days to get back to me. They STINK!!!!!!
1 year ago
Dakara Flynn Hyattsville, MD
One star is too big needs to be an option for negative numbers. I contacted Ally in October of 2022 for a payoff balance. They gave me the amount and said I had within a few days to pay that particular amount or it would change. Ok, I didn't have a problem with that because I wanted to pay it that same day. I talked with Ally customer service through phone and chat 5x just to verify the payoff amount was correct and once after I sent the payment through. They confirmed that the payment was made and it showed a zero balance on my account through the app. A few days later I received a completion and thank you letter from Ally on paying off my loan. I called Ally to asked about my title release I was told I would receive it in 7-10 days. I did, my title was sent to me I have it, great. However, just because I had difficulties previously throughout my transactions with Ally I went back into my account to make sure it was closed out and my banking info was deleted from the app. Just to see I have a balance of 600.00 dollars!! How and what type of bs is this. I immediately contacted Ally they have no idea why then they tell me it's because of a payment the month before I missed. Excuse me! If i ask for a payoff amount of everything and get the information from the representatives that's what I take for bond. Ally is fraudulent and they will not get another dime out of me. I have my completion letter and title that they released because I paid off my account. I reported them to the credit bureau, stay far away from Ally.
1 year ago
jennifer thompson Prospect Park, PA
I’ve been a customer with Ally for a few months now. The first month they allowed my car salesman to set me up for automatic payments that I did not ask for and then I was double charged. When I requested a refund they told me I would get it in 7 to 10 days and it took well over two months to have my money refund it . Every month after I have tried to make a payment online only to be told that they cannot take my payment at this time. Every time I call customer service I am given a person that barely speaks English and it is very hard for me to understand what they are saying. All I ever wanna do is make my payments on time and not be troublesome but the Internet will not allow me to. When I called customer service and tried to explain the problem to them all they tell me is I can make my payment by phone and be charged a four dollar fee. Every month they are getting an extra four dollars out of me that I should not have to pay all because they do not do maintenance to their website or listen to the concerns of the customer. They will shuffle you around from person to person with no results. This is the absolute worst company I have ever done business with I will soon be looking for another finance company to take over my loan as I cannot take this anymore
1 year ago
Review Source
Linda Parker Burkburnett, TX
If you are the CO signer you have 0 rights but all the debt. Customer service gives you 1 800 BS phone numbers to non existent loss mitigation departments for a flooded out vehicle that you merely co signed for that's been a loss for over a year and in ditch lord knows where from a flood. But,, you can only pay to get them to stop harrassing you!!!
When you get collection calls they and ask for. Account Access,, they don't allow you access to a database that is registered to the actual driver you co-signed for - absentee driver - dead vehicle - you keep payInc and paying, But Zero Rights with Zero Access and bi-Monthly trumped up Late Fees every other month. Such crooks and criminals! There needs to be a law that forces ALL OWNERS ACCESS TO ACCOUNT AT ALL TIMES!!
1 year ago
Felicia “CrimsonCutie” Prentice Tuscaloosa, AL
Zero stars. I had to select one in order to submit my review.
My credit union mailed the payoff of my vehicle on 12/16/22, today is 1/17/23 and Ally is saying that they did not receive the check even though I have a copy of the check that clearly shows it has been cashed. Each time I speak with someone, I’m told they will investigate and provide me with a reference number. That reference number is not worth the paper I wrote it on because when I give them the number, they are still oblivious to what the number is referencing. Just like all of the other reviews, stay away from this company because something fraudulent is going on with them. I’m going to let the Credit Union lawyers handle this so they can find out where the funds are that was sent to them.
1 year ago
JAMES TOTH Houston, TX
Customer service non existent. Hang up on you the minute they get a chance. I'm behind on payment and tried on SEVERAL occasions to work out payment plan to no avail. Car is disabled and spending all the cash I have to get it fixed. Oh and by the way, even if you do manage to talk to someone who doesn't hang up on you, they never enter the info on their data base and constantly harass you every chance they get. I can understand why they don't have any office's, they'd be full of angry clients. Threatening to repo unless I give them money right NOW. Going to have my mechanic put all the parts in the front seat and tell them to come and get it. In the future I'd rather siphon gas from a burning car than have to deal with them ever again
1 year ago
Rob Henson LaFayette, GA
Ally Auto Financial
I have been making principal payments to my auto loan thru Ally Auto, as I am paid up 4 months in advance on my payments. Their system will no longer allow me to enter my auto loan page. I can go in and open a checking account with them, and do anything else on their website, EXCEPT view my auto page to make payments. I did download the phone app, and there WAS an option to make a principal payment, but that disappeared after I used it once! I am directed to enter an amount, then submit payment, but again NO option as to where the $$$ should go ANYMORE. I have no access to my auto loan page on the web. I have tried all 3 main browsers, cleaned my cache, I work online, and know all things to do. I have called them 4 times, and all I got in reply "we will pass the ticket up, try in a few days." When I sign in to my auto loan page I can see 2009-Ally Financial Inc Feedback Ally Community Security Privacy Legal headers all on a gray page with a spinning wheel. I will leave it for hours and the page does not change. If I try after midnight I do get their System Update 12-3 am notice!! This all looks intentional to me!! Does anyone else have this issue?
1 year ago
EpiclyAwesomePRUSSIA
Honestly i would leave no stars if i could. Ive had a loan through ally finincal for nearly 3 years and now that i am a single payment behind they are threatening to repo my car constatnly calling me and my wife during random times of the day on top of call my family members and old roommate that i havent talked to in years. Its illegal and harrasment. I cant wait to get away from them. I would pay my bill and it would show the money gone from my back but they wouldnt process it for another two weeks and flag my account as late. Its like they are trying to make your credit score worse so you cant get away from them i hope they go bankrupt.
1 year ago
Ashley Porter San Antonio, TX
Ally Auto has definitely been the worst banking experience I have ever had in my life. It had been a total nightmare. The customer service representatives do not know how to assist me and often transfer me to a random extension or just tell me they are not able to assist me. I happened to total my vehicle in the small window that I did not have insurance coverage because of this I am having to pay for everything out of pocket. Ally’s customer service informed me that there is no way Ally can help me because I did not have insurance at the time the accident occurred. All I was requesting was documents pertaining to my account like the payment history so that I could file a claim my self for my gap insurance and I was not able to get assistance with receiving documents at all. I was directed to the total loss department where they told me they could not help me either because I didn’t have insurance and they informed me that they were not able to lower my payments either or extend out my loan like many other banks offer. Point being Ally does not care at all about their customers or value customer service. I would not recommend them at all and I will refuse to ever have another loan with them in the future!!! Please tell your loan officer to find you another loan provider!
1 year ago
Mollye Barrett Palmetto, FL
Ally Auto does not care about customers affected by Hurricane Ian!!
I never comment on a company like this, but I’m absolutely outraged with this company…I was affected by Hurricane Ian and contacted them to let them know I needed to have a one-month extension…Just ONE month!! I was told that everything would be fine and there was no problem. ( My account is always in good standing)
One week later I started receiving texts that I was late with my payment. I continuously called every number listed for Ally Auto and would go through all the steps to reach someone but as soon as I went through all the steps it would beep then hang up on me. Finally reach someone and then they said they had to put me on hold for a moment then…THEY HUNG UP AGAIN! Seriously called over 20 time within a week. (Have screenshots for proof) Then they called me since they said I had not paid my payment. The lady says they never made a note that my payment had been moved!! By this time, I already scheduled my next payment because again I only needed one month, and she told me that payment would be for the month I missed so I would still be behind and needed to pay more!! If not, I would continue to be behind which I NEVER have been before! I spent an hour on the phone with her while she was trying to work out how to fix the issue since a HURRICANE and a bad employee is not something that is my fault, and I cannot spend extra money during the holidays on a car payment! Why is it so hard to move a good customer’s payment to the end of their term? She could not get her supervisor so she promised me that they would call me back by the end of the day. I was very kind and the lady kept apologizing for the issue which obviously not her fault. I told her this has been beyond stressful so I was worried that I would still not get a call. She promised over and over that they care, they would work to move the payment, and I would receive a call back for sure….I did not get any call from anyone from Ally! I cannot believe that a company could literally lie to someone like this. Its absolutely disgusting and I would have never gone through ALLY if I had known…I still cannot get through…Shocking I know. BE WARNED THEY LIE AND DO NOT CARE!
1 year ago
Jonathan San Diego, CA
I've been on the phone with Ally Auto for an hour and a half, being sent to their 3rd party on the phone payment then waiting for someone who can help give them my information 5-10min process, then she informs me my account was blocked. Oh, I'm being moved again; another 5 minutes of waiting to go through the information check. Then I ended the call because the audio was awful after being transferred numerous times. Finally, after several calls, I finally got a clear answer as to why my account was blocked, then he informs me that an account manager is already looking into my account, I got transferred to her, and her audio is already awful enough to hear, she tells me nothing, and she tells me to end the call.
So overall I do not recommend getting an auto loan from them. 1/10
1 year ago
Josie Nolasco Panorama City, CA
ALLY AUTO Is a big RIP OFF never use this company for GAP INSURANCRE!! In 2018 we purchased a vehicle with a 7 year auto loan which included GAP insurance with ALLY AUTO we paid off our car loan 3 years early. We Submitted a pay off letter to ALLY AUTO which handled out GAP INSURANCE and we requested a pro-rated refund. We received a letter stating we used up the cost of our GAP insurance because they pro-rate by USAGE not per month unlike other GAP insurance who pro-rate per month . BEWARE ALLY prorates per percentage which results in 100% of your coverage being used the first 2 years of your contract & with no money being returned if cancelled. God forbid you get an accident & you think you are covered you will NOT be covered after 2 years of coverage per the scale calculation they use..
PLEASE PLEASE PLEASE!!!! When buying GAP insurance make sure who you are signing with.. DO NOT get ALLY AUTO!!!!!! Again NEVER NEVER use ALLY AUTO FOR GAP... INSURANCE!!!!
1 year ago
Jayvaun Brannon Colorado Springs, CO
Ally forced me to make a payment through money gram at Walmart , which I did. Apparently the lady at Walmart sent it to check free instead , and it took ally 2 weeks to notice. I called about 5 different times during the two weeks and was told 3 different supervisors would be in contact and I never received a thing. I called check free for a refund and they told me ally accepted the money but for some reason it didn’t post to my account even though the account number was correct. So I called ally and they told me I needed to go through Walmart for a refund when Walmart just told me ally needed to reject the payment. So ally completely accepted my payment, held it from my account, and are now threatening repossession after I made the payment in plenty of time. The lady on the phone said they could repo my car any day even though I’m literally waiting for them to refund the money. If you know what’s good for you please do not buy from ally. They scammed me out of my money and now they’re gonna scam me into paying late fees when I made the payment on time.
1 year ago
Tim Mack Piscataway, NJ
Hands down, the worst company I have ever dealt with in my life. I am 61 years old, I've dealt with scores of companies of my lifetime. In my opinion Ally financial is little more than a scam company. Blocking people out of their online payment, giving temporary sign-ins to get back in that don't work, repeatedly. Or ask for two years to get a statement, numerous times, they never complied. I finally had enough of ally, went to my back and attempt to pay off the loan. I asked them for her loan payoff statement, they told me they can't send it via mail, or email and had to fax it. For 3 months, this one on My bank never received anything from them. Trying to get in touch with them, is an exercise in futility.
1 year ago
Richard Anderson Tucson, AZ
I paid Ally Auto Finance $33,546.00 on 08/02/22. After hearing nothing from them in two weeks I called them. I was informed that they cancelled the check and when asked why they did not know. So it took me two weeks to get another check issued and too them. Then they cashed the check and marked my 2020 GMC Canyon as a Total Loss. They did this without even notifying me. So now I had to get a letter from my insurance company stating there have been no claims on the vehicle. Ally will not return my $1400.00 over payment nor a lien release until this issue has been resolved. All this because some idiot screwed up. They tell me it will take up to three weeks to process and correct the issue. I will never go through this institution again, ever. They are the worst financial institution that I’ve ever dealt with in the last 50 years. Next time I will go back to Capital One for a auto loan. I’ve had two loans from Capital One with Zero problems. I warn everyone out there, do not use Ally Auto Finance. You will regret it if you do.
1 year ago
Toni Buchanan Kansas City, MO
They are HORRIBLE! Our loan was paid off on 7/3/2022 and we had over $2900 in cancellation that are supposed to be coming to us. We have spoke to them numerous times, including the first time to do our change of address, because we have moved. They told us that they have 55 days to return the refund. We are on day 72, still no refund. I spent 1 hour and 32 minutes on the phone with them yesterday and 4 different people ( whom I couldn’t understand) and to only get a reference number and to be told 7-10 more days. Oh yea, address never got changed. I will walk before I ever finance a vehicle through Ally again.
1 year ago
Lisa Damico Denver, CO
Ally’s automated service is the most irritating system I’ve ever had to deal with. The repeated saying “ all of our agents are busy pleases hold on the line “ gets very old when holding on the line for 20 mins. They must say the same thing over and over at least 60 times in 60 seconds. The online app is totally ridiculous. I changed my bank info way before my payment was due and now it’s like it never went through and I’m 11 days late . Trying to get someone on the line to talk to is impossible . What they don’t understand is some people don’t have the time or patience to wait 30-60 mins on hold. I’m now looking to refinance with another company.
1 year ago
Terry E Morgan Biloxi, MS
Never missed a payment in 9 yrs. $1400 owed on last car (started at $11,000+). Car was stolen and recovered by Police who took it to impound lot. Insurance decided to fix car. Ally received 2 notices of impound from impound company. They decided note was not worth getting car out and wrote off the balance of note. We were still making payments yet my credit score went from 838 to 623. Never notified by Ally of what they were doing. Paid loan off but Ally refuses to fix the error on my credit report. Said I have to live with the score for 7 yrs. Do not have anything to do with Ally. They do not care about customer only getting money. Worst Bank ever!
1 year ago
Hayley Miller Bennington, NE
If you can get any other finance company for your car, do it!! I WILL NOT EVER recommend Ally Financial to anyone!!! They have an overnight payoff address yet they re-route your payoff check to another address (10 days at least), another 10 days to clear your check, then at least 10 days to process your title. Over a month to receive a title. But they will sure hound you for your car payment. Every single person with customer service can barely speak english and they just repeat themselves. I won't be surprised if someone gets a lawsuit against these people. HORRIBLE, HORRIBLE, HORRIBLE!!!!! STAY AS FAR AWAY FROM THESE PEOPLE
1 year ago
Brea DeDeaux Titusville, FL
I hate this company. You could not get any worse if you prayed to God to bless you with worse. I called this morning about a letter threatening to repo my car and I just kept getting hung up on. I have the app and sent them a message no reply. I’ve been trying to pay on my car note and they charged me $146 late fee in May. About $160 in June and a $177 late fee in July. They are no help and intentionally drowning you in debt. I pray they go out of business. They prey on the vulnerable and then make you out to be the bad guy. I’m leaving bad reviews everywhere I can! Beware! Run away! DO NOT GO WITH ALLY!
1 year ago
S G Anoka, MN
Wow after reading all of the horrible reviews at this point I don’t even think it matters what I write, maybe Sara will rescue me (who was mentioned in a past review) but I will still share my experience. If there was a 0 rating that would be my choice of a rating. I called in two weeks ago to get help on an extension due to the loss of a family member. I had to travel out of state and everyone knows right now gas and all other expenses are high. I was told to call back or wait on a letter with the status. I have been trying to reach Ally since, but they are closed each time I call. So today is Saturday, it’s been two weeks not sure what the status is. I get up early to catch them. I’m on the phone at 8am to be left on hold for 40 minutes by the rep. She came back on and says she will need to transfer me to another department. I shared my concern about being left on hold for so long and she stuttered an excuse of course. I get transferred to a rep who had very little English to repeat everything again to be transferred! I get on with the new rep not much English so I hung up I’m exhausted at this point! I called back I finally get an English speaking human that tells me to call back Monday to speak to the right department. Like couldn’t they have said that from jump? I am over it and did not realize how horrible of a company this is until I read all of the bad reviews. I definitely need to move around.
1 year ago
Jalen Harrold Niles, MI
A sorry excuse of a company. They are liars, thieves, and will continue to send you around in circles without actually helping you. I hope I never have to talk to another member of this god forsaken bank again or have to even hear about this place. My APR was at 12% so you would think refinancing with a different bank would be easy. They made it the most difficult process ever. Months later I’m still rendering the consequences of using Ally. They are not your Ally. Do not trust them. Do not bank with them. I am so happy to be done with them and have settled for a 3% APR elsewhere. Screw this company and I hope they cease to exist.
1 year ago
DOOM_123 Galaxy Hamburg, PA
My review will sound very familiar to anyone reading this. Please note I was not paid for my review, this is honest and true.
I live in Pennsylvania and this is my horror story.
On May 23, 2022 I went to the original dealership I leased my 2019 Jeep Cherokee from and asked what my options are, lease is coming to an end. The option chose was to do a buyout, my procovid buyout agreed amount was 15,000 + unpaid payments. The dealership is able to access all of this information. Total buyout was 18877.81 (15k + payments still due). I financed this amount through a financial institution plus paid PA sales tax. Today is 6/25/2022, Ally is now saying I owe 1000k plus late charges. The dealership has not received the title and Ally will not release the title until I pay this bogus amount they came up even after the agree upon buyout was satisfied. To me it appears Ally didn’t disperse or allocate the funds properly, I’m able to check my account online and see where the payment of 18877.81 posted but then this additional bogus amount.
At this point, I’m not paying the $1000. They will hold the title indefinitely. End of story.
1 year ago
Amy Smith Fayetteville, AR
Do NOT, and I repeat, do NOT use this company for your auto loan. I paid my vehicle off early and 4 months later, I'm still trying to get my title! After waiting an appropriate amount of time I called inquiring about receiving my title. I was told I should receive it in 7-10 days. Life happened. Realized I had not received it and called again. After a very frustrating conversation with again someone outside of the United States, it was conveyed to me my account was on hold because it was flagged as being in bankruptcy, which it was NOT and had NEVER been!! I was told again my title was coming in 7-10 days. Called at day 7 (no title) asking to speak with someone in the US (the call had been routed to the Philippines this time...the 2 times before it sounded as though it was routed to India). I spoke with Lee, a supervisor (or so I was told) who wasn't able to tell me how my account had been messed up but stated it was being investigated and again said I'd have the title in 7-10 days. I felt with this being my 3rd time of being told the same story, I asked if it could be overnighted. Lee said the best he could do was 24-48 hrs since the title department had already closed. Guess what?! Still no title and now I'm waiting on the title department to call me back! This company stinks! DO NOT USE THEM.
1 year ago
Deisha Jenkins Brussels, BRU
I had a 75 month auto contract with ally which was suppose to end in December 2021. I started calling in November 2021 to find out why the calculator, the count down, and the number of payments on the dash board where all saying different things??? I told them my contract was for 75 months I should not still have 7 payments my contract should end next month. December 2021. They told me that I requested 2 deferments two in 2017 and again in 2020. I told them I have never requested a deferment. Even so I should have 5 payments not 7 and asked them to go over my payment history I have never missed a payment nor have a signed any documents requesting a deferment of my payments. I asked them to send me documentation showing I signed for a deferment. I have never received the documents and called 4 more times still no documents and still paying on a car that should have been paid off 6 months ago. I still can not get a straight answer to why I'm still paying on this car and still waiting on documents showing my deferment and payment history Customer service sucks!!! I feel like I'm being cheated with no one at the company trying to help me.
1 year ago
Delshawn Tuitt Orlando, FL
Ally financial is the most terrible auto industry that I know. I requested information that they stated they can only send me through fax not email and they sent me twice a different person document. That breaks all hipaa violation because now I know this person's account number, what drive, where they live etc.. I waited over an 2 hours for my documents which they said it has been sent but I received that other person's documents again twice.. I explain that I'm afraid of my information being sent to another person because they were sending me someone else documents. This is a very big concern for me. I asked to speak with managers and never spoke with them, asked to speak with someone in legal and again nothing. They provided me the wrong number for legal. I still have the person document. I called again and now they will not give me legal number and they keep hanging up the phone on me.. The disrespect
1 year ago
Rhonda Slade Oxnard, CA
Worst company ever. Won't allow you any options for military active duty to pause payments until you get paid or come back from not camp. Won't work with you at all. They contacted me 2 days after the payment was late enough to be over 30 days. So I was reported to the credit bureaus while my mom was making payments every month but they never informed her that there was 2 payments due and she spoke to them over the phone several times. Not a good company at all to have an auto loan with. I'm refinancing with my military resources now. Never trusting these people again. Wasted my money with them.
1 year ago
JOHN ROUSE Gwynn Oak, MD
I have financed 3 vehicles with ally since 2016 owe $2k on my 2016 longhorn laramie 3500 and they referred it to a third part company NES I set up payment plan with the company make the first payment they send me the contract with ally agreeing them they repo my truck . I don’t understand the incompetence or logic . Hopefully after reading these reviews I even see my truck again . I have paid ally over $150,000 in the 3 vehicles financed I was shocked this wasn’t rectified sooner . I have always had an outstanding payment history on direct debit from my bank and never a problem . At minimal they could of modified payments during Covid just to help the remaining $2k balance . Truck is still worth $50k . This coMpany has acted untrustworthy in my eyes I have a job to go
To in morning and no truck . Smh
1 year ago
Josh Cusack Chicago, IL
The absolute worst bank. Ask before you lease/finance what bank it is is through, and if its with Ally look somewhere else.
They purposely make it incredibly difficult to sell your leased car to someone else. For a dealer to buyout my car it is $10,000 more than if I buyout the car. no other reason to do that other than Ally's own financial benefit and incredibly detrimental to my efforts to sell the car.
Then for them to process the buyout and send me the title can take 3-4 weeks even if I overnight the cashiers check to them.
Terrible company that has purposely made it difficult for their own customers.
NEVER USE ALLY!
ASK THE DEALER WHO YOUR LOAN IS THROUGH BEFORE BUYING!
2 years ago
Jeff Coke Lake Havasu City, AZ
Ally is the worst company for customer support. if you ever actually get anyone on the phone they do not speak English and you always need to be transferred and then resubmit everything again. They imputed my payment incorrectly on their side as the check was for the correct amount and they cashed it for the correct amount. They admitted that they messed up and then corrected the dollar amount by taking it from one of my other accounts which then showed that account was underpaid. Again they received and cashed the correct amount of money but cant seem to understand how to apply it to the accounts correctly. Mean while they hit all 3 credit agenceys and dropped my credit score by over 100 points for each.
2 years ago
Amarie Rodriguez Spring, TX
During the beginning of Covid we received an email of a deferred payment for 3 months offer, we accepted the terms and I later find out that they only entered 2 months and our payment showed late for the 3rd month. We had no idea and we’re made aware of this after 3 months when I received an email telling us that we had 3 months in a row of late payments. I explained about our email offer and they said they would correct it. It was never corrected and this was reported to our credit report. It has impacted our credit and unable to refinance because of there mistake. I would never recommend Ally to anyone.
2 years ago
Mmoral2019 Port Saint Lucie, FL
Awful is an understatement, they received the pay off check for our old lease over a month ago and the statement says nothing is owed. Received a letter in the mail a few days ago saying we are two payments late, called and the customer service representative is saying the check was ‘reversed’, are you kidding? The money is out of our account and we received no notification. She saying it showed paid but reversed and she could not see the reason why but was on the phone with the ‘other department’ when I asked what that department was she ignored the questions and kept saying it was reversed and she couldn’t see why. I then was on hold for a transfer to a different department. The department could not be reached and when I again asked she said “this is collections and I am trying to connect you to auto” to which I replied this is auto because the number is listed on the website and all over the internet that this number is auto. She hesitated and stumbled on her words and then said “oh well, I’ll try and reconnect you”. I asked for the auto department number and she started talking about my account. I am still trying to reach someone who will help. Ally is a fraud.
2 years ago
MS Nurse Jackson, MS
Horrible!!! If you’re lucky enough to get someone on the phone, they have no idea of what’s going on! I had to call via 3 way along with my insurance agent to try and resolve the delay in completing the total loss process. If I could give 0 stars I would. It’s been a month and yet another payment is due on a total loss vehicle. If payment isn’t made it’ll certainly affect my credit score. Every time I call it’s a different lie about what’s needed. This has been the worst experience ever!!! Horrible Horrible! I asked to speak with a supervisor and the guy asked “why do you need to speak with a supervisor???” Did I say horrible?? It’s beyond horrible!!!! Amazingly horrible!
2 years ago
Don Zokor St Louis, MO
Very poor service, they will pull your money out be sure of that but when it's time for them to pay you, forget it. I traded a vehicle in mid December and I had the extended warranty and GAP insurance. It's now going into March and they have yet to pay me. Today I spoke with them for the 10th time and instead of the GAP check being mailed two weeks ago like I was told last week it's not just being sent. Plus my warranty is still sitting there and the lady told me today it's going to be another two days before she can verify the check is going out this week. They owe me $2900 for a warranty check and $1300 for GAP and it's been like pulling teeth. Small people like myself mean nothing to large companies like this, very very poor service. I told the lady if it was the other way around you would just pull the money from my account immediately. So maybe by mid March I will have the warranty check.
2 years ago
