Ally Auto
Is This Your Business?1.5
3.7
Overall Score
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Babsie Southampton, NY
I have been trying to use the phone number to make a payment for weeks.
I get through the prompts and them get a message that the “number dialed is not in service.” This is for Ally Bank (Ally Direct) but you call Ally Bank and they transfer you right back to the bad queue!
Unbelievable! Then I get a letter that my payments are in default! UGH!
6 months ago
Kevin Gregoire Charlotte, NC
This is the WORST COMPANY To do business with PLEASE if you’re considering working with the disgraceful institution reconsider!! The worst customer service, none of their employees speak clear enough english to even comprehend what you’re trying to say!! I’m the most patient person and they have managed to bring me to my boiling point to say the least. I advise everyone that has common sense to stay AWAY from this company and do not attempt to do any business wether it is an auto loan or banking STAY AWAY!!!
6 months ago
Vanity page Vanity page Charlotte, NC
Ally is the worst company I've ever dealt with when it comes to a auto loan. The customer service is horrible and they dinged my credit twice in 30 days that a rep in a higher department told me they would credit my account because it took Ally 6 months to fix my account so I could pay online without paying extra $4 each month over the phone but the rep never did so Ally reported to my credit report. I've called that rep twice in 2 months left messages nothing. My credit dropped 165 points in one month 😈😈😈 I hope they shut Ally down!!!
6 months ago
Carolyn Nunez Santa Fe, NM
Ally financial is the worst company that I have ever had a loan with. My vehicle was totaled. The insurance paid for the vehicle. Ally said they didn't receive the money. The insurance company said they did. Ally couldn't tell either myself or the insurance company what account the money went to. They turned me into collections. I will never get a loan with them again. Their customer service doesn't speak very good English and you can barely hear them.
7 months ago
April Tanner TX
Ally is the worst they got my payment on my vehicle from platinum bill pay even provided a confirmation and claim they can’t find payment when they clearly received it but steady giving me the run around and can’t even answer straight questions they avoid answering and I feel like they pocketed the money for my note and refuse to post the payment like I told them make it make sense
7 months ago
Dominic Conte Independence, OH
This company is the most crooked bank out there.. I was in a accident in a hit skip and the car was stolen and my vehicle was getting totaled my buy out was around 44k my insurance was gonna give me the difference of the value of the truck which was at 52k so roughly 8k which I would've broken even with what I had into it and some $$ for a new one as soon as ally found out it was getting totaled they been going after my insurance for 55k and are trying to cut me out and profit off my tragedy.......they are a bunch of pirates stay away what they do is truly criminal
8 months ago
Thomas J Mercuro Hingham, MA
I have a lease with Ally bank and they are making things very hard for me. They will not give me a payout amount because they do not have a license to sell cars in MA and they ask me to go to any dealership and then they refuse to give the dealer the true payoff. I spoke to customer service and they were useless. Told me to go to another state to get a payoff.
8 months ago
Tina Woehrle Shelton, CT
If you see anything with Ally Auto don't walk, run as fast as you can worst company I ever dealt with they are rip off artists, filed a complaint with BBC, amazing how many complaints have already been filed from others and they're are still in business. They have the worst customer service they never do what they say and lie about everything. I can't even rate as low as they should be.
8 months ago
DOOM_123 Galaxy Hamburg, PA
My review will sound very familiar to anyone reading this. Please note I was not paid for my review, this is honest and true.
I live in Pennsylvania and this is my horror story.
On May 23, 2022 I went to the original dealership I leased my 2019 Jeep Cherokee from and asked what my options are, lease is coming to an end. The option chose was to do a buyout, my procovid buyout agreed amount was 15,000 + unpaid payments. The dealership is able to access all of this information. Total buyout was 18877.81 (15k + payments still due). I financed this amount through a financial institution plus paid PA sales tax. Today is 6/25/2022, Ally is now saying I owe 1000k plus late charges. The dealership has not received the title and Ally will not release the title until I pay this bogus amount they came up even after the agree upon buyout was satisfied. To me it appears Ally didn’t disperse or allocate the funds properly, I’m able to check my account online and see where the payment of 18877.81 posted but then this additional bogus amount.
At this point, I’m not paying the $1000. They will hold the title indefinitely. End of story.
9 months ago
Amy Smith Fayetteville, AR
Do NOT, and I repeat, do NOT use this company for your auto loan. I paid my vehicle off early and 4 months later, I'm still trying to get my title! After waiting an appropriate amount of time I called inquiring about receiving my title. I was told I should receive it in 7-10 days. Life happened. Realized I had not received it and called again. After a very frustrating conversation with again someone outside of the United States, it was conveyed to me my account was on hold because it was flagged as being in bankruptcy, which it was NOT and had NEVER been!! I was told again my title was coming in 7-10 days. Called at day 7 (no title) asking to speak with someone in the US (the call had been routed to the Philippines this time...the 2 times before it sounded as though it was routed to India). I spoke with Lee, a supervisor (or so I was told) who wasn't able to tell me how my account had been messed up but stated it was being investigated and again said I'd have the title in 7-10 days. I felt with this being my 3rd time of being told the same story, I asked if it could be overnighted. Lee said the best he could do was 24-48 hrs since the title department had already closed. Guess what?! Still no title and now I'm waiting on the title department to call me back! This company stinks! DO NOT USE THEM.
9 months ago
Deisha Jenkins Brussels, BRU
I had a 75 month auto contract with ally which was suppose to end in December 2021. I started calling in November 2021 to find out why the calculator, the count down, and the number of payments on the dash board where all saying different things??? I told them my contract was for 75 months I should not still have 7 payments my contract should end next month. December 2021. They told me that I requested 2 deferments two in 2017 and again in 2020. I told them I have never requested a deferment. Even so I should have 5 payments not 7 and asked them to go over my payment history I have never missed a payment nor have a signed any documents requesting a deferment of my payments. I asked them to send me documentation showing I signed for a deferment. I have never received the documents and called 4 more times still no documents and still paying on a car that should have been paid off 6 months ago. I still can not get a straight answer to why I'm still paying on this car and still waiting on documents showing my deferment and payment history Customer service sucks!!! I feel like I'm being cheated with no one at the company trying to help me.
9 months ago
Delshawn Tuitt Orlando, FL
Ally financial is the most terrible auto industry that I know. I requested information that they stated they can only send me through fax not email and they sent me twice a different person document. That breaks all hipaa violation because now I know this person's account number, what drive, where they live etc.. I waited over an 2 hours for my documents which they said it has been sent but I received that other person's documents again twice.. I explain that I'm afraid of my information being sent to another person because they were sending me someone else documents. This is a very big concern for me. I asked to speak with managers and never spoke with them, asked to speak with someone in legal and again nothing. They provided me the wrong number for legal. I still have the person document. I called again and now they will not give me legal number and they keep hanging up the phone on me.. The disrespect
9 months ago
Rhonda Slade Oxnard, CA
Worst company ever. Won't allow you any options for military active duty to pause payments until you get paid or come back from not camp. Won't work with you at all. They contacted me 2 days after the payment was late enough to be over 30 days. So I was reported to the credit bureaus while my mom was making payments every month but they never informed her that there was 2 payments due and she spoke to them over the phone several times. Not a good company at all to have an auto loan with. I'm refinancing with my military resources now. Never trusting these people again. Wasted my money with them.
11 months ago
JOHN ROUSE Gwynn Oak, MD
I have financed 3 vehicles with ally since 2016 owe $2k on my 2016 longhorn laramie 3500 and they referred it to a third part company NES I set up payment plan with the company make the first payment they send me the contract with ally agreeing them they repo my truck . I don’t understand the incompetence or logic . Hopefully after reading these reviews I even see my truck again . I have paid ally over $150,000 in the 3 vehicles financed I was shocked this wasn’t rectified sooner . I have always had an outstanding payment history on direct debit from my bank and never a problem . At minimal they could of modified payments during Covid just to help the remaining $2k balance . Truck is still worth $50k . This coMpany has acted untrustworthy in my eyes I have a job to go
To in morning and no truck . Smh
11 months ago
Josh Cusack Chicago, IL
The absolute worst bank. Ask before you lease/finance what bank it is is through, and if its with Ally look somewhere else.
They purposely make it incredibly difficult to sell your leased car to someone else. For a dealer to buyout my car it is $10,000 more than if I buyout the car. no other reason to do that other than Ally's own financial benefit and incredibly detrimental to my efforts to sell the car.
Then for them to process the buyout and send me the title can take 3-4 weeks even if I overnight the cashiers check to them.
Terrible company that has purposely made it difficult for their own customers.
NEVER USE ALLY!
ASK THE DEALER WHO YOUR LOAN IS THROUGH BEFORE BUYING!
11 months ago
Jeff Coke Lake Havasu City, AZ
Ally is the worst company for customer support. if you ever actually get anyone on the phone they do not speak English and you always need to be transferred and then resubmit everything again. They imputed my payment incorrectly on their side as the check was for the correct amount and they cashed it for the correct amount. They admitted that they messed up and then corrected the dollar amount by taking it from one of my other accounts which then showed that account was underpaid. Again they received and cashed the correct amount of money but cant seem to understand how to apply it to the accounts correctly. Mean while they hit all 3 credit agenceys and dropped my credit score by over 100 points for each.
11 months ago
Amarie Rodriguez Spring, TX
During the beginning of Covid we received an email of a deferred payment for 3 months offer, we accepted the terms and I later find out that they only entered 2 months and our payment showed late for the 3rd month. We had no idea and we’re made aware of this after 3 months when I received an email telling us that we had 3 months in a row of late payments. I explained about our email offer and they said they would correct it. It was never corrected and this was reported to our credit report. It has impacted our credit and unable to refinance because of there mistake. I would never recommend Ally to anyone.
11 months ago
Jaci Rhoades Bryant, AR
This company gave me a GREAT finance rate. A little over 1%. Customer service was nice any time I had to call. And when I sold my car, they were quick to help me into my new car.
3 years ago
Ben Mosley (Whitetail Land Designs) New Iberia, LA
I can’t hear them on the phone, non-American staff that I can’t understand, and a pain to make payments with. They also charge a service fee to make payments. I immediately refinanced with USAA after only a month of being with Ally. I also got a lower interest rate with USAA.
6 months ago
Brandon Adams Las Vegas, NV
Ally Auto will keep acting like your car note is behind and just add late charges and never provide accurate information on how they come up with the charges. When you ask to speak to a manager and have the late charges removed, they never let you speak to anyone. Just keep adding late charges. STAY AWAY FROM THIS COMPANY!
7 months ago Edited August 5, 2022
Betsy Yankton, SD
Ally has the absolute worst customer service I have ever experienced. They are rude and do not care about the customer. I have been waiting for over 4 months for a payment they owe me and every time, it is the same answer every time. Here I am still waiting for a check.
8 months ago
Lisa T Jacksonville, FL
I work for a dealership. Ally is absolutely awful. They lose payoff checks for customer trade payoffs then hound the customer for payment and ruin their credit. You can never speak to anyone without an accent. No accountability for losing checks that have tracking numbers and showed they've been delivered.
8 months ago
Keith Beres Atlanta, GA
Just paid off my auto loan with Ally which they didn’t make easy. After dealing with them for over three years I’d say the website isn’t as strong as it should be and their “support” on the phone is really bad.
10 months ago
Michelle Skinner Clearwater, FL
Worst customer service of any company I've ever dealt with. My husband died and I was trying to get information that I needed and the representative was a WITCH. Complaining that she had just had surgery while she's yelling at me! I told her I don't give a crap about your surgery, my husband just died. Most unprofessional employees ever! Avoid at all cost. I've been waiting on hold for 30 minutes now.
10 months ago
Tammy Coon Charlotte, NC
The ABSOLUTE WORST! My first time an my last! They report inaccurate information to credit bureaus and its heck getting removed! How can one credit report show good standing yet another show past due for same month? For several different months when payment has never been late! When you call them you will never speak to a person that knows anything! Incompetent employees! This bank is very difficult to communicate with and this business blows my mind!!!!!
11 months ago
Kendal Overbay Pasadena, CA
Less than 1 star. I've purchased going on 30 vehicles in my life so far. This experience makes me want a bicycle. Nobody at ally knows whats going on, you can't understand them, calls conveniently drop after being on hold forever. Mailed them a payoff check a month ago with tracking and it arrived but they somehow didn't get it for another 2 weeks but it hasn't shown on my account. Now I'm receiving 8 calls a day telling me I have a late payment. I'm ready to lose my mind. Ally should be a greeting people at Walmart not a financial institution.
11 months ago
Tara Sue Myers Camp Hill, PA
I have 1 car payment left of$240.69. Yet they say I still owe from last month . Made my payment in March and they say it was applied to a partical payment from the month prior. I have made all my payments for a year and half on time and yet some how some where I still owe more money. There's always some excuse on why I still owe even though I made the full car payment. Took them 45 mins and 4 transfers to tell me another line of BS.
11 months ago
Creston Painter Muskegon, MI
Dishonest company. I got a buy out number from them through there website for 30000. When I tried selling my lease to a third party they raised the buyout 6000 dollars. When asked why this isn’t stipulated anywhere on their site, they had no response. They just said they reserved the right to sell at max market value regardless of two years worth of payments. Simply put. They are awful and karma is real.
11 months ago
Carmen Sifuentes Atlanta, GA
This company owes me refund money since October of last year. First 4 calls they stated the check was sent to wrong address and now they are saying the check shows cashed. I now have to wait for them to do an internal update which I'm 100% sure will result in them resending the check since I NEVER RECEIVED IT. It just feels like they keep giving excuse after excuse. How do you send a check to the wrong address 3 times. Maybe it's all those fraud Netflix documentaries messing with my head. Should I be worried
11 months ago
Mmoral2019 Port Saint Lucie, FL
Awful is an understatement, they received the pay off check for our old lease over a month ago and the statement says nothing is owed. Received a letter in the mail a few days ago saying we are two payments late, called and the customer service representative is saying the check was ‘reversed’, are you kidding? The money is out of our account and we received no notification. She saying it showed paid but reversed and she could not see the reason why but was on the phone with the ‘other department’ when I asked what that department was she ignored the questions and kept saying it was reversed and she couldn’t see why. I then was on hold for a transfer to a different department. The department could not be reached and when I again asked she said “this is collections and I am trying to connect you to auto” to which I replied this is auto because the number is listed on the website and all over the internet that this number is auto. She hesitated and stumbled on her words and then said “oh well, I’ll try and reconnect you”. I asked for the auto department number and she started talking about my account. I am still trying to reach someone who will help. Ally is a fraud.
1 year ago
MS Nurse Jackson, MS
Horrible!!! If you’re lucky enough to get someone on the phone, they have no idea of what’s going on! I had to call via 3 way along with my insurance agent to try and resolve the delay in completing the total loss process. If I could give 0 stars I would. It’s been a month and yet another payment is due on a total loss vehicle. If payment isn’t made it’ll certainly affect my credit score. Every time I call it’s a different lie about what’s needed. This has been the worst experience ever!!! Horrible Horrible! I asked to speak with a supervisor and the guy asked “why do you need to speak with a supervisor???” Did I say horrible?? It’s beyond horrible!!!! Amazingly horrible!
1 year ago
Don Zokor St Louis, MO
Very poor service, they will pull your money out be sure of that but when it's time for them to pay you, forget it. I traded a vehicle in mid December and I had the extended warranty and GAP insurance. It's now going into March and they have yet to pay me. Today I spoke with them for the 10th time and instead of the GAP check being mailed two weeks ago like I was told last week it's not just being sent. Plus my warranty is still sitting there and the lady told me today it's going to be another two days before she can verify the check is going out this week. They owe me $2900 for a warranty check and $1300 for GAP and it's been like pulling teeth. Small people like myself mean nothing to large companies like this, very very poor service. I told the lady if it was the other way around you would just pull the money from my account immediately. So maybe by mid March I will have the warranty check.
1 year ago
jeffrey Leasburg, NC
This is the worst company ever , I had a person buy my loan out directly with ally , waited the grueling 10 days holding , i made several calls to these people and every person on the phone didn't speak clear English and don't know what they are talking about . i got multiple different answers from these people every time i called about the process on the title it took a total of 12 days to process everything and clear the funds , 20 days later after the title and lien was released the funds got returned to the person who paid it after he already took possession of the car, ally specifically told me multiple times after i called that once the lien and title is released that this buyer cannot get a refund , which later on turned out to be a massive lie , because now i have ally calling me demanding i pay them the over due balance , later down the road I finally discovered the person who paid for this was using a stolen bank account and I was a victim of theft and fraud , but ally does not care they say the same crap over and over " im sorry for the inconvenience " why should i be held liable for this do i not have any protections over this ? ally doesn't give a crap about anyone they only care about money and they will run you into the ground over it too , STAY AWAY FROM THEM
1 year ago
Patrick Steele Richardson, TX
Ally has the absolute worst online customer service. They nickel/dime you every chance they get! They're dishonest about how much you owe.
When covid first happened like most I was hit financially. I needed help with my payments. Ally refused to help! One person actually said "that's strange we didn't offer help. We help everyone" . They finally took my car.
Only after I made a complaint to the state they decide the next time I needed help to help. What they didn't tell me was they were going to add another$4000 to my account.
I keep trying to get help and assistance from them but even paying my bill but I get no help. I get nasty customer service. And I don't get any help.
Just stay away from these criminals. They will lie cheat and steal. And the watch dog consumer agencies won't help.
1 year ago
Kristina Powell Chapel Hill, TN
I will absolutely never use them again we have one payment left on our vehicle & both my husband & I came down with Covid he is still in the hospital & I received multiple calls from Ally asking for the payment now grant it I just made a payment at the beginning of the month. Now they are telling me that they are going to repo our vehicle when we only owe $900 with the fees & we have paid off over $28,000 on this vehicle in my mind I own more of the vehicle than they do. I guess they are showing their true colors as to how their customers matter to them no compassion at all just I need a date that you are going to pay not a how is your husband doing or a I’m sorry. Guess what what goes around comes around & one day you will need your customers to care & this one will not I really wish they would shut this place down!
1 year ago
Rhonda Long Wilmington, NC
I have 2 cars financed with Ally Auto . First of all , it would be nice to get someone on phone that actually spoke English clearly . I recently checked my credit scores and obviously , they have placed my account past due for the past year . All payments were made on time . The problem was that on several payments I paid a few days early . If I had the payment early I would submit it . Apparently , they applied both payments to the same month making my account 30 days late for one year . I have called several times to straighten out the mistake and was told they would not fix the issue . I requested that a manger call back , never happened . Once my accounts are paid off I will never do business with them again .
1 year ago
Peter Flemister Elmsford, NY
Absolute garbage service. Am trying to sell my (leased) car due to financial difficulties. Went to a dealership to sell and Ally upcharged the dealership buyout by over $10k, more than the car was bought for new. Refinanced on my own with another bank to buyout the lease, and took several weeks and many calls to get the official buyout letter from Ally. Now the lease is FULLY PAID OFF, and they are now stonewalling me on the title. Where is the title? They won't tell me. They won't send me the title to the car that I now own. If I don't get that title before the end of the year I stand to lose a lot more money. I've never missed a payment or had a late payment, and the level of service has been absolutely trash. Please, if a dealership tries to push you into a deal with Ally, for the love of God walk out and find another dealership.
1 year ago
victoria bremer Doylestown, PA
I wish that I could choose 0 stars. I have NEVER experienced anything as ridiculous as I have working with Ally auto. I have leased a car with them for 3 years - never missing a payment. I am trying to buyout my car. I sent the buyout check OVER a month ago. I have reached out countless times checking on the status of the check. They assured me MULTIPLE times that I would receive my package to sign within 2 days. Now, over a month later... they are saying my cashiers check is not valid even though my name is on it. I have tried to call them multiple times and have received no answer.
I cannot believe that this company gets away with being so horrible. They are withholding thousands of dollars from me. DO NOT work with Ally Auto. Pick any other company!!!!!
1 year ago
Sarah Kennedy FL
I was double charged last month and they refused to refund me. The agent on the phone was unprofessional, and more concerned about getting back to her personal time. This error on Ally's part was due to them stating I had not payed my bill, In which is on Autopay. I checked with the site several times looking for why i had not been charged my auto draft yet, it showed no auto draft set up. To which I know I Infact had set it up. There appears to be a glitch in the website so I just set up a manual payment. Within a couple days I was double charged and now the auto draft appeared to be in effect. I called customer service to talk to an actual person in obvious hopes of a solution, only to be met with a highly unprofessional woman.Due to the lack of rectification on their end it caused me to miss my auto insurance payment, in turn got me canceled. I had to pay additional fees to reinstate, in addition to taking away from my children's birthday. This isn't the first or even the second bad experience with this company. I highly recommend going with another agency. I still have not received my refund either. Im flabbergasted this is how Ally runs their company. You'd think for a long time customer who makes their payments consecutively every month they'd put a bit more effort in a solution in a timely manner as well their professionalism.
1 year ago
Jared Allen Indianapolis, IN
Horrible service all together and minimal support when contacting support. I am currently on day 55 of waiting for my payoff amount difference to be sent to me via mail. They just only now realized it was never sent out and have zero answers as to why it never was sent. Again, this took myself and a car sales manager to reverse engineer their side of things to track it. We literally did their job for them and then some… the most help I ever received was from 6 different reps not knowing the policy and attempting to string together the same talk track they ALL should be on the same page for. ABSOLUTELY DO NOT USE ALLY AUTO, good or bad credit. Don’t mess with their service. 8% APR on decent credit, never missed a payment, often over paid and then some. YET THEY CAN AND WILL BEND YOU OVER WHEN POSSIBLE
1 year ago
rick myers Toronto, ON
Should have a "0" Star rating.
If anyone that is leasing a vehicle do not use ALLY unless you like to have many customer service reps tell you one thing, others another, document on web site another and so on.
I have never been given more inaccurate information by representatives from same company in my many years of dealing with people.
In a nut shell:
Decided to trade in at a dealer ship not associated with ALLY.
My buyout was 20,000. They were given a buyout of 42,000... more than the car was new. Called dealer where I leased it from, they said only option is to turn in there.
Car had low mileage, called Carvana, offered me 29,000.
Decided to buy it out myself then re-sell to Carvana.
6 Weeks later still no title, they have had money for a month.. many calls.
Website says, send certified or bank check and would have within 10 days. I sent next day UPS.. waste of money but at least I had tracking information..
4 weeks in a requested a supervisor.. just gets worst..
Hopefully this will be past me.. but the sour taste will never go away..
1 year ago
Jordan Graham Windsor Mill, MD
This is by far the worst experience ive had dealing with any organization. During covid i lost my job and needed a 2 month deferment/extension to get back on my feet. I spoke with a representative who had me pay a fee of $364 for the service (makes sense) a month later my credit is dropped for a “late payment” and come to find out the payment was put towards the loan and not the deferment and there is no record on my profile of a deferment, matter of fact there are no notes on my profile at all. So i call again to figure out what was going on and the representative says that I called and canceled my deferment. From then i knew there wss something sketchy about Ally because i didnt have a job, why would i pay for a service, and cancel it given my situation. Again there was no call log or profile notes concerning my cancellation other than the notification, of which did not come from any action i took. A manager spoke to me and i explained to her the situation and we settled on a courtesy request to allow me to get the deferment i had previously paid for, and i was to hear back within 2 days. That was sept 30th and since then i have heard nothing back from anyone but collections despite my calls every 2 or so days to speak to a manager concerning my courtesy request, of which was scrubbed from my profile notes because there were days reps and managers could see the unread request up until last week, and now there is no record of any deferment requests at all other than my “cancellation”. Regardless ally got another payment out of us that we requested, were eligible for, and specifically paid for over the phone.
I will never return to ally auto, neither will my family, customers, nor the people i reference. Sad part is i know im not the only one.
1 year ago
CORRADO INFANTINO Plant City, FL
This is the worst possible bank to do any type of business with! Their customer service is the worst I have ever dealt with, they don’t do a single thing for their customers, to HELP their customers. This bank not only had my vehicle towed at 3 am from my own driveway but then they told me in order to release my car I had to pay a little over $1100 to get my car back and not only did I do that, I paid over $7000 to pay the entire vehicle off instead and they still sent my car to auction and still have the $7000 I paid to have my car back! This company is a disgrace, including the actual people who work there. I have spoken to many representatives here with my frustration levels being over the top and sure, there’s a certain way of handling difficult customers like myself at the time but the way they handled themselves was certainly not the proper way and I made that very clear to each and every one of them! I’m currently on hold with them now for 40 minutes just to get a supervisor on the line, apparently my representative here can’t find a single supervisor in the whole building they are working in to take my call… I will personally make this supervisor hop in his car and drive the 3 hour distance they drove my car to, to pick it back up and bring it to my house because this is ridiculous, I’m not paying these people another single dime!
1 year ago
Dodson Owings Mills, MD
This is the worst company ever. During this terrible time of a pandemic, they have NO compassion or understanding of what their customers are going through. Many have not been able to get employment and ask for just a little help from them. They turn their backs of down and out customers who in the past did everything they could to make their payments on time. We are in a pandemic and you would think they would be more understanding and offer their customers some help. They DO NOT! They, instead, offer no help or solution to struggling customers. They refuse to offer any help and report them to the credit union, making matters even worse. Given another opportunity, I would NEVER do business with Ally Financial again. I asked them if I could defer a couple of payments until I was able to catch up. They refused to help me. People are struggling during this pandemic and they don't care.
1 year ago
Kelsy Russell Charlotte, NC
I’m on my second loan with Ally. I’ve never been late on a payment. My home was just impacted by Hurricane Ida to point I can’t return to it. I’ve lost most of what I own. I’m trying to relocate near family right now so I called to have a couple payments deferred. My car is everything right now. I can’t lose my car and I can’t take a hit to my credit for no reason. They denied my deferment due to it being a fairly new loan. I would understand in most situations, but I’ve literally lost everything and I’m only asking for a couple months Deferred while I deal with the emotional and financial trauma brought on by a natural disaster. Customer service told me they can’t help. They were sorry about my situation, but I have 10 days to make a payment before it’s reported to my credit. I asked to speak to a supervisor and , after being given the run around for 30 minutes, I was put on hold for 1 1/2 hours until I finally hung up. Their answer is to ignore a customer until they hang up. A company this big can’t DEFER a couple payments to help me in a time like this?
1 year ago
Prem pokhrel Checotah, OK
I've been with ally auto since 2018 and just now once I've paid off the amount there comes the trouble. The department who handles the credit reporting does not have the phn number. I can't get hold of them, it's been 2 months and it still haven't reflected on my credit history, I've talked with representative for more then 7-8 times.. They are nice and polite will do their best to help, but they are also restricted on things they can do. I don't own them any amount now but it still says my account is active on credit report. For other people who are looking forward to use ally I' would find other options. At the end Ally will make you helpless and all you can do is wait. I've already called the Trans union and dispute the transaction. hoping for the best. F**k ally Financial, I will never ever work with them. they made me feel helpless at the end.
1 year ago Edited September 16, 2021
David Cape Coral, FL
I've had three cars financed through Ally and all three experiences were good. They are pleasant to work with and helpful if you encounter a few bumps in your road to paying down your loan.
1 year ago
Chris Wilson Grand Rapids, MI
You guys have THE WORST customer service. The worst I’ve ever had to deal with in my life. I keep getting the run around with your customer service team, no one has the same answers and Im tired of playing this game.
I’m a really easy going guy, but geez I want to be a Karen so bad. If you guys had a physical address I’d be in the building right now.
Can’t even get a simple release of lien letter. I can’t even begin to understand why it would take 30 days to FAX me a release letter. Why? Because your company is ran by idiots.
The first 10 people (I called a different person everyday) said 7-10 days. I waited 7-10 days. Then I call back they have 3 different people tell me 1-2 days. I wait. Now someone today tells me 30 days. What’s the answer? Why can’t I get something faxed? Why is that not instant? Just ridiculous and unprofessional.
1 year ago
Eric Sopp Denver, CO
(For Ally Auto):
1. Weeks have passed and a supervisor will not call back.
2. Online system does not allow secure messages to be sent.
3. I hear different things from every department. SCRA says my issue is "being handled." A different department says "it's being looked into."
4. All email addresses given to this point to resolve issues have been invalid.
5. Company was unable to manually take payment or change the amount of autopay.
6. Took approximately 4 months just to get my SCRA benefits as their system would not accept my active duty orders.
7. Due to their online system not taking the correct payment amount, I was only left to cancel my autopay to pay my correct amount manually.
8. After paying correct amount manually I was unable to set up autopay as system said "no payment is currently due."
9. This resulted in a late payment while on deployment and not having internet access.
10. Doubtful the company will remedy the situation based on previous experience.
1 year ago
katie stone San Diego, CA
I leased my car through Ally and was planning on doing a lease buy out. I’ve stated that multiple times talking to people. I was out of town when my car was repossessed even though payments were all caught up and they did not bother to send me written or verbal notice. Now for 7 days straight I have been relentless in trying to get a hold of ANYONE at Ally via phone and email that can give me any information about not only where is my vehicle but how do I get my vehicle back and how to do a lease buy out. I’ve tried calling every single department possible and I keep getting transferred to different departments until someone eventually disconnects or hangs up on me because no knows the answer to my very basic questions. There has to be someone in charge of my account and there has to be a way to get a hold of this person. It feel like I have a better shot of getting a hold of the wizard of oz. it has been a week now that I do not have a vehicle to get back and forth from work or transport my son to school or the hospital god forbid he has an allergy attack. No one has gotten back to my emails and I’ve sent one to every email on the website and it has been a week, no response. This is unacceptable and down right outrageous to do to people in a time like this when we’re all just trying to hold onto our jobs through a pandemic.
1 year ago
