Name: OurTime.com
Rating: 1.1

LAST UPDATED: September 21st, 2024

OurTime.com is one of the few niche online dating sites tailored for mature adults. OurTime (OT) seeks to help mature daters meet people that share similar life and relationship goals.

OurTime is owned by PeopleMedia, which has been owned by match.com since 2009. Other People Media online dating services include BlackPeopleMeet and SingleParentMeet. It recently merged with SeniorPeopleMeet, another PeopleMedia dating site aimed at senior singles.

There are over a million men and women signed up for the senior dating site OurTime, looking for meaningful connections all across the country. Thanks to search filters such that sort matches by location, sexual orientation, and personal interests, there is likely to be a match for everyone.

Keep reading to learn more about how this dating site works, skip ahead to our pro/con analysis or go straight to customer reviews which — SPOILER ALERT — rate OurTime.com pretty poorly. As of February 2020, we have collected more than 60 user reviews, with an average score of 1.1 out of 5 stars.

OurTime Basics

Who is OurTime's dating platform for?

OurTime focuses its service on singles (gay and straight) ages 50 and up. The company realized that older singles, usually those in their fifties and sixties, are typically looking for a type of relationship that may be characteristically different from what they were once aspiring for in their twenties and thirties.

What is the OurTime signup process like?

Interested parties can sign up for OurTime online or through the company's mobile apps, available on Android and iOS.

Registering for the first time can take less than five minutes.

Account Registration Process

This online dating service requires the following details when you register for an account:

Country (U.S. or Canada)
Zip code
First name
Password
Birthday
Email
A person statement up to 200 characters

You also have to choose between the following default options (select only one):

Man seeking women
Woman seeking men
Man seeking men
Woman seeking women

Dating Profile and Features

Although you can register for an account and gain access to the dating site pretty quickly, you also have the option to flesh out your OurTime profile with additional details. This can take much longer.

Users can add basic information to their profile with fields to describe themselves, including education, occupation, religion, and physical appearance. Profiles also include several fields for people to answer personality questions, share personal interests, describe what they are looking for in a partner, and offer conversation starters.

You have the option to provide up to three longer-form statements of up to 200 characters each, covering the following topics:

In A Nutshell — Describe yourself 'in a nutshell' with a basic greeting for people who visit your profile.
The One I Am Looking For — Use your 200 characters to describe what you are looking for in a partner or relationship.
I'd Just Like to Add — Share a bit more about what yourself, what makes you unique, and what you want to get out of this dating site.

Profile Photos

While you can't sign in with Facebook authentication or use it to create your account, you can upload photos directly from your Facebook account.

Anyone with an account can view your profile photos. Lots of other dating sites blur out member photos and require a paid subscription to see them. This is not the case with OurTime.

Note: You also have an option to let your photos (and profile) show up on the company's related partner sites by opting in.

How does OurTime work?

Once you have created a free account on OurTime, you can see how the site works.

OT offers a few different ways to connect with other members, but the basic two options are called Matches and Search.

Matches Feature

Once you have completed filled-in your profile preferences, OurTime uses them to suggest daily matches. You can view each person's profile photo and details. If the connection is mutual — the other person also says Yes to your profile — these will appear in your Mutual Matches.

Search Feature

OT also lets users search through its member base, to sort and filter through available singles, based on several different criteria, including age range, religion, currently online members, new members only, and zip code.

There is also a keyword search option, to look for member profiles that mention attributes you are interested in, like hobbies, pets, travel, and more. This section lets you choose a distance radius for your search, ranging from within 25 miles of your zip code to 100 miles.

What can you do for FREE on OurTime?

OurTime users can create a free dating profile and view other member profiles (including photos). They can search for compatible people and view suggested partner matches. They can even send a Flirt.

What they can't do is participate in messaging, live chat, or any other actual interaction with other members without a paid subscription.

Does OurTime have premium paid features?

Yes. Most interaction on the site requires a premium membership, including the following:

Reading and sending messages
Live chat with members online
See who has sent you Likes or Flirts
See who has viewed your profile
Get read receipts to show that someone has read your message

Premium Subscription Options

Full Price

1-Month Membership

Standard

6-Month Membership

Value

6-Month Membership

Subscription Price $34.96 $95.76 $119.76 Cost per Month Equivalent $34.96 (Same) $15.96 $19.96

Your first premium subscription includes a $0.89 processing fee, but it will renew to the standard quoted subscription price. The following payment methods are available:

Visa
American Express
Discover
MasterCard

PayPal
Mail-in payment
In-app purchases

OurTime In-App Currency — Tokens

In addition to an ongoing subscription, you can get access to upgraded OurTime features by purchasing and redeeming Tokens, the site's in-app currency.

Tokens can be used to pay for optional perks, including the following:

MatchMe — Pay 20 tokens to appear in someone's daily matches, to see if they are interested in you (requires adding a photo). This way, you can see if someone is interested in you, without having to make the first move.
PromoteMe — Pay 55 tokens to appear at the top of search results for one hour. Promoted profiles get 50 times more views and ten times more messages. This service includes a recap showing how many users viewed your profile during your one-hour session.
VirtualGifts — Pay 10–75 tokens to send one of your matches a virtual gift. This is one way to show that you are interested. Virtual gifts are graphics with things like roses, jewelry, flowers, golf clubs (60 tokens), a watch (75), or a teddy bear (20)
NotifyMe — Pay 20 tokens to get a notification when a specific member logs into the site during the next 7 days. They also get told that you are waiting and interested. You will get on-site notifications if you are currently online. If you aren't online, you will get email alerts.

If you are interested in accessing these benefits, there are a few different Token packages available to purchase online or in the dating app:

$9.99 for 280 tokens
$5.99 for 110 tokens
$2.99 for 55 tokens

Tokens have a limited shelf life. They have to be used within 180 days of purchase or they will expire. Additionally, any token purchases will automatically renew — either after they expire (180 days), or when your token balance dips under 21. Purchases are non-refundable.

Whether you’re looking for a friend, a spouse, pen pals, or something in between, this site helps make the most of "your time" to form those relationships, as long as you pay for a subscription.

Keep reading for pros and cons or read helpful OurTime user reviews.

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The Good

Free Basic Membership
Niche Site for Mature Singles
Simple Customizable Features
High Site Traffic and Membership
Safety and Dating Tips
Mobile App

Basic Free Membership

One perk of OurTime is that there is a free membership option for online and mobile app users. If you are mildly interested in the dating site, you can see who the other users are that you are matching with before committing to pay and interact any further on the site. With the basic OurTime account membership, you can view potential match profiles and express interest, in a limited way. If members want to do anything more than spectate and have limited interaction, they'll have to upgrade to a paid membership.

Features for an upgraded membership includes a greater capacity for daily matches, messaging, profile customization and an overall more comprehensive experience. Cost varies depending on the length of your membership subscription.

However, there is a Reply For Free option, where a paid user can contact a free user and pay for them to be able to read and reply.

Niche Site for Mature Singles

The most obvious advantage of using OurTime.com is its targeted customer base. Members in their fifties (or older) may have found a catch-all style dating site to be frustrating because it's full of people of all ages.

OurTime specifically caters to a more mature online dating pool, making it easier for singles ages 50 and above to sort through the weeds and find more of what they're looking for. Because of this, you can spend less time narrowing searches or double-checking an online friend's age or life experiences and instead spend that time getting to know your matches and making connections on OurTime.

Simple Customizable Features

OurTime makes the online space of senior dating easy to navigate, create a profile, and start meeting other singles quickly. It does this through customizable matches, due to a personality compatibility test, as well as through a customizable profile that helps to showcase your unique personality.

You will have the opportunity to take a comprehensive personality test. This test will be used to help you gain daily matches as OurTime searches for similar compatibility factors between you and a potential match.

In addition, members are able to totally customize their account profiles. From your profile picture to the profile background design, you can express your personality right off the bat with the paid membership.

High Site Traffic and Membership

If customers are interested in OurTime.com, there's more good news. With barely four years of business, the site already boasts over one million users, with thousands of users joining each week. That means a million singles in a similar age range are available to connect. It also means your chances are better to find a match.

Safety and Dating Tips

To its credit, OurTime.com also provides safety tips. Of course, in the world of online dating and friending, safety is the most important thing. OurTime gives constructive, specific suggestions for keeping private information private, learning the red flags of someone who could be dangerous, and much more. OurTime doesn't just want members' business; it's concerned about customer safety and understands that a majority of its users may not be aware of online dating best practices.

OurTime.com gives dating advice for both online and offline meets. The company encourages members to block a suspicious person or report fraudulent user profiles and accounts. OurTime.com also has a list of phone numbers at the bottom of the Safe Dating Page that refers members to call if they need help, support, advice pertaining to physical or sexual assault.

On top of all of that, Ourtime is very explicit about its members' financial safety. When you sign up on this dating site, you have to first read and accept the following warning:

"To protect myself, I promise never to send money or share financial information with other OurTime.com users. In addition, I pledge to report anyone who asks me for money or my financial information."

Mobile App

The OurTime community has an app for both iOS and Android devices. The completely redesigned app now makes it even easier to reach singles over 50 in any area. The OurTime app makes the online dating world easy to navigate. It also makes it easier to add a profile picture, include more photos, and it offers more ways for members to tell others about their life experiences and stories. The app also lets mature daters discover profiles of men or women and customize their search for more personalized matches. Users will also get daily matches of other singles that meet their criteria.

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The Bad

OurTime Reviews
Messaging Requires Payment
Poor Customer Support
User Experience
No Member Screening

OurTime Reviews

The majority of OurTime dating site reviews indicate that daters are not happy with the dating site. This fact is crucial for any potential customer to know. It's also important to know not just that OurTime is poorly reviewed, but why it is.

report_problem

Attention: OurTime has received some common complaints.

A number of reviews stated that the site is full of fake profiles and scammers and report that there is little interaction between people. Although the amount of users continues to increase, it seems that scammers and fake users continue to make new profiles, an issue common on many dating sites.

Here are some commonly repeated words and phrases from customers:

More than one-third of reviews mention some form of the word scam.
More than 20% of reviews mention issues contacting, getting help from, or getting a reply from customer service.
Fake profiles, messages, emails, and winks are mentioned in more than 25% of customer reviews.

Messaging Requires Payment

If you want to send an actual written message to anyone on OurTime, or read a message that you have received, you have to pay for an upgraded membership. It's not cheap.

Poor Customer Support

The customer service at OurTime.com could use some improvement to ensure great customer satisfaction. Sure, the FAQs list is helpful enough for people who need basic questions answered. However, should a question extend beyond the realm of the FAQs, members have limited options.

The one contacting tool the site provides is a Customer Care form, where you can submit an email address and your question. Upon submission, OurTime.com will send an automatic reply with more automated answers based on the category selected. Then, if the question still hasn't been answered, the dating service instructs members to reply to their email with the question. The company claims to respond to most emails within 48 hours. Also, that's only "most."

Additionally, finding a customer service hotline through the website requires jumping through multiple hoops. However, mobile users are presented with the phone information with the simple touch of the Contact Us button. Phone-based customer support is available weekdays from 7 a.m. to 7 p.m. (Central) at 833-223-8873.

With such dismal customer service, OurTime sure makes it extremely hard to find necessary information and get immediate, helpful feedback. The limited access to live support makes it difficult to resolve issues. No matter how detailed a website is, every business should provide a means to contact a representative right away. In the online world, immediate help isn't just convenient; it's crucial and OurTime fails to deliver.

User Experience

The layout and navigation on OurTime.com seem really outdated. The site can also be confusing to navigate, especially when you are looking for answers to questions.

However, compared to the online dating website, the OurTime mobile apps have been revamped. They offer a better looking, simpler format.

No Member Screening

OurTime does not screen member profiles for accuracy, nor does the online dating site complete background checks ever. If members find that another user is sharing content that is illegal, harmful, or threatening, they can report that user. After having reported a user, OurTime will review and possibly delete the content.

OurTime lacks a few desired safety features as well as provides a relaxed verification process for its users, creating an issue of dishonest or unsecure users to join. While other sites offer several ways to verify an account through social media or manual photo verification, OurTime does not.

Check out user reviews to read more about OurTime user's experiences with this popular online dating site.

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The Bottom Line

At the heart of it, OurTime.com may need time to work out the kinks. Its reputation receives varying degrees of positive and negative reviews due to issues of pricing, safety, and customer support resources.

The OurTime dating service could start by doing more extensive background screenings to ensure its members' safety, but it is appreciated that the company provides help-line phone numbers if a profile seems suspicious.

However, initial membership is free and the fact that this entire dating site is devoted to connecting one specific demographic, singles in their fifties and beyond looking to meet and build meaningful relationships. It might not hurt to create a free profile, but we suggest potential customers check out the OurTime reviews below as well as look at other top-rated Online Dating Companies before signing up for a paid membership.

Have you tried dating on OurTime? Would you recommend it to a friend? Let us know about your online dating experience with a quick review below?

View Best Online Dating Companies

^{OurTime.com is part of People Media’s OurTime Community. As a member of OurTime, your profile will automatically be shown throughout the OurTime Community at no additional charge.}

^{*The Company bills you through an online account (your "Billing Account") for use of the Service. You agree to pay the Company all charges at the prices you agreed to for any use of the Service by you or other persons (including your agents) using your Billing Account, and you authorize the Company to charge your chosen payment provider (your "Payment Method") for the Service. You agree to make payment using that selected Payment Method. The Company may correct any billing errors or mistakes that it makes even if it has already requested or received payment. This Section 12 includes any agreements you made with the Company on the Website when becoming a Member or subscribing to the Service. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If you initiate a chargeback or otherwise reverse a payment made with your Payment Method, the Company may in its discretion terminate your account immediately. If the Company successfully disputes the reversal, and the reversed funds are returned, you are not entitled to a refund or to have your account or subscription reinstated.}

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User Reviews

Star Rating

1.1

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167 Reviews

Review Breakdown

5 grade

4 grade

3 grade

2 grade

1 grade

88%

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JoAnn

Cannot verify my phone number therefore locked out of my account. They do not seem to care. Asked for refund due to not accessing my account. No answer. However they can send possible matches to my email. Been in it 4 months now…..no one local texts back. I met a man on facebook, he said he has same issue. We are both in the New Orleans area, DO NOT JOIN. No members locally, absolutely on customer service. Worst dating site ever!!!!

2 months ago

Katherine

Ourtime is very dishonest. I suspect they are also Match.com. Another highly dishonest company. They are controlling everything. You are not meeting whomever you want. They are doing the selecting A LOT if not MOST of the time. They are dirty rotten scammers just like the participants on their sites!!!!!! BEWARE!!!!!!!!!!!

Steve Nile

The story is real, someone's feelings were hurt and decided to file a report that the suitor was inappropriate. Having saved every single conversation, with Nothing inappropriate, suggestive, or in violation of "terms of use". That is where the challenge enters, terms of use are so and encompassing that a decision regarding one's behavior is subjective at best. The subscriber that is subject to losing privileges is not given the opportunity at all to defend the integrity of their participation. Our time is treading on Potentially very unstable grounds. It is very likely that there will be a negative impact, not only on Subscribers, but subscriptions in general, where it hurts the most, $$$

4 months ago

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Kim Diedrich Oshkosh, WI

This app is a bother, constantly needing a code sent to sign in. Today I requested the code several times, nothing sent. I don't care for the way editing your profile is done either, more often than not the entire thing erases and you must start all over. I don't receive many profiles of men close to my area, so I tried entering other zip codes, which is allowed, but then men become confused thinking they met a scammer. I'm not scamming anyone. The app can only work with the members it has but I wish it was at least easier to log in to without always having that second layer of code input. This app provides no phone customer service. I've seen several profiles with photos edited. Men use old photos. No thanks, I don't want to see a 66 year old man try to pass off his 35 year old photo as who he is now.

11 months ago

Stephanie Hall

I would give it zero if I could. Do not use this site. It is a rip off!!! You will not be able to use or cancel your account! I've been charged for 3 months and can't shut it off. I'm going to have to cancel my card just to stop payments. They suck!!!!!

3 months ago

My account was set up without an automatic renewal. They ignored this and automaticall renewed me. I have been trying to get them to refund my money and to delete my account. You cannot speak to a person and they do not return emails. It is to the point where I have filed a complaint against them with the Federal Trade Commission. When I dug further, they changed their policy without notice to automatically renew unless you cancel. I would recommend staying away and find a reputable company.

5 months ago

No Middle Name NMN

Do not recommend. Was on this site from November 2023 until I recently gave up. Be careful with auto-renewal. If you are in your 50s and still work outside your home, good luck. Attracted very elder pensioners who are long retired and set in their ways. Tons of guys who make up for little education with plenty of facial hair. Bizarre amount of men claiming to have never been married or had children. I attracted men who are 15 years older and could easily be in assisted living facilities (nothing wrong with it, but not for me). I specified men around my age and still attracted only geriatric gents. Noticed a lack of social etiquette. Men who ask personal questions of men without sharing similar information about themselves may be narcissistic. A ton of fake profiles. The only two cute guys were fakes, but were by far the most attractive, alluring, and engaging. Made me wish I was a fake profile, too. Also a lot of very young guys looking to hook up with a nurse with a purse. Avoid this site and you don’t have to thank me later. Move right along. Nothing to see here. Good luck to all of us out here. Take care.

6 months ago

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john savino Castro Valley, CA

Met many enjoyable, nice, interesting ladies on this site. I have used this site 5 years ago (met, had a wonderful 4 yrs together, till she passed) and currently using the last two months. Have tried three different sites and by far this one is a definite 4 star. Scammers and the usual fake photos abound on all sites. This one overwhelmingly is the most legitimate! .

2 years ago

Leesham

I signed up here for three months. They charge me $79. I canceled my subscription a month before my renewal. They automatically took another $79 after I got a confirmation of cancellation. I tried to talk to them, but it was all automated email. They reimbursed me $19. This is a complete scam entity.

Rhonda Usry

Horrible web site for anyone dating. Multiple con men, no profiles on my area. Phone # given on the internet, DOES NOT WORK, how convenient. Extremely hard to contact anyone on this site for problems, concerns, con men, which is tons. They just want your money, no help at all. They don't even care if your experience is bad or not. If you try t9 complain too much, THEY CANCEL YOUR MEMBERSHIP, PROFILE. DO NOT USE THIS HORRIFIC POS WEB SITE/APP.

Doug Pruett Waynesville, NC

Can't recommend this site. I signed up for one month and immediately started having issues where it said it couldn't verify my phone number. Got in touch with customer support and they had me jumping through all the hoops and they still could not fix my issue. I requested a refund and they refused. What it burns down too is they are crooks stealing my money and nothing I can do except try the bank and show them the emails. OurTime is cheating some folks and taking their money.

8 months ago

Whitney P Glendale, AZ

I helped my 74 year old grandfather who is a widower and looking for a companion get set up on his site. I took pics for him, filled out the profile and questions with him, got him a login, verified the account with him, and showed him how it worked. All pics were blurred out and you have to pay to see who liked your profile. I paid almost $80 for a 3 month subscription so he could use these features. Again, showed him how to use it and let him loose. Within 5 minutes of him using the app while next to me, his account was logged out and blocked. I contacted customer support- no phone number is available. The response I received via email was that there was a violation in the pages long terms and use agreement. Nowhere in there do I see where he would have violated this agreement within 5 minutes of use. I asked for a reason and the response was they cannot provide more information on what was violated, even in regards to your own account. I met my husband on a dating site and it took a lot to get my grandpa to put himself out here, so it's so disappointing that this was his first experience. This site and app preys on the vulnerable elderly population and is a scam.

bev driscoll Kearney, NE

I check out who has viewed me as well as who I have viewed. Every single day it shows all these profiles I checked out which I definitely did not. My guess is they are trying to inflate interest shown to people to get them to think there they are being checked out. As a result many of those people message me thinking I am interested. Trust me, the majority of profiles I supposedly visited I did not. Don't appreciate this false info they are throwing out there.

Betty Dorsey Boca Raton, FL

I am very disappointed because I am hold so long on the phone that I just end up hanging up and never get my complaints resolved. My password never works so I am constantly locked out and cannot read my messages. What good is it to be on the website and can't even get to your messages. I have ask that I not be signed up again once my membership runs out because I can't even get to the place you need to go to cancel any future member ship. Can someone help me?????

3 years ago

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Carol Chanhassen, MN

The "two" rating is generous, because I'm feeling exceptionally disappointed and discouraged as of this moment. As a new member, the jury is still out. I tried the free membership for a while and had so many "winks" that it motivated me to join and to see what I was missing. Had four winks from an attractive guy...more on that below. My personal phone contacts with customer service have been positive in the sense that they've been courteous and try to answer my questions. However, they absolutely will not give out any "personal" information on other members, which is totally understandable, but the other day I simply wanted to know if someone was a current or active member. I didn't want to waste my time or money trying to message someone who wasn't there. E-Mail communications have been frustrating, since they always "echo back" a standard answer based on a key word search which has absolutely nothing to do with answering a carefully crafted specific question of the member. So I've generally retyped the message in an E-Mail and, with luck, received a courteous but limited response within five or six days...if ever. I'm probably one of the few who has taken a leap of faith in the autumn of my life with a first-time paid membership for a dating service, no expectations or assumptions except for desiring to find a true friendship with a genuine significant other which might evolve into something more permanent. Was motivated to pay for a membership since had received four winks from someone, discovered a wonderful profile, handsome man with nice smile, kind eyes, lots in common...almost too good to be true. Got up the nerve to send him a wink or two, then a couple messages. After six or seven weeks, there's been no response...has not opened the messages...finally realized he's probably a free member and can't do a thing about it. I merely want this wonderful prospect to be able to receive my messages but would need to pay extra...along with no guarantee that he would see the message or that he even exists to begin with. There needs to be a process whereby OurTime could forward the message to someone's E-Mail (since we have no contact information, and that's understandable for privacy reasons). Well, I've not given up yet. But for those of us who are truly sincere about finding love or something akin to love, it's difficult to deal with the same ugly profiles, then see the occasional rare prospect that it seems impossible to connect with. Wish there were a way to know whether someone is a current member and specifically the last time they were online. The whole idea of OurTime should be to bring good matches together...not keep them apart. Time will tell. Thanks for listening.

4 years ago

Dee

I think the site have good intentions, but like most things in a Capitalistic society..."instant gratification" is the number one deal here. Speaking as a woman on here most of the men are not honest and so some of the women, they put a picture or pictures on here that are 5 to 10 years old, not a recent photo and when you see them you are completely turned off. The men expect the women to be a friggin dress size of 6, weigh 100 lbs, to look like the queen of Romania...get real men because at 50, 60, 70 years old and beyond it is not realistic; what is REALISTIC...the AGING process. Not to mention, the men can be bald, no teeth, dirty hygiene and a pot belly, as a woman, you need to get you act together...we are NOT LIKE OUR MOTHERS!!!!! the LIES, the DECEIT and DISHONESTY needs to stop. If you are set into your ways and do not want to accept CHANGE or if you think this site is a easy way for you to satisfy your SEXUAL desires KEEP GOING.

5 years ago

Hippychick Northville, MI

Although I have connected with some men. The majority of the men are looking for sex . The site tells men that I am viewing them several times, when in fact I have never viewed them . By the same token men are viewing me 15 to 20 times each , yet they are not paying members, and can not communicate. I believe the site is pretending to be these men.

cheddar

I detest these dating sites.They are a lucrative relic of the dot.com boom . Ourtime do very little for the high fee they charge. It is a lot of money just to be on a database. Membership isn't 'free' because the basic membership gives you very little, Many people sign up to these sites but I reckon very few subscribe for tyhe 6 months or more that Ourtime would like.. Even so their profiles are left on display .There is no way of knowing if the profile is of a fully paid member or just a 'freebie'. If the latter, they aren't really serious and it is a waste of time and money subscribing in order to contact them.

Paul Blendowski

It seems like this site is geared towards big women with large breasts. They very seldom find matches in your stated distance, often matching you with women several states away. I gave it 1 star because it wouldn't take Zero.

B. Ware Louisville, KY

Terrible terrible customer service. I bought a week membership. Used it for two days. And then when I would try to log in it wanted me to verify my account with my phone number. And when I enter my phone number it says contact customer service my phone number can’t be verified. I keep emailing and emailing. And the only response I get back is we have escalated your problem. Wasted money!!! DO NOT JOIN!!!! Lots of fake profiles to get you to join also.

K Toronto, ON

One star is too much for this dating website. Considering it is to be for older folks - anyone over 65 gets dumped into a pool of 65 - 99. It is rare there are matched anywhere near the age range you are looking for, never mind the distance you are considering. In addition to that, many to most of the matches were non- subscribers of either the just fishing kind or they were no longer members so you could not converse with them. At one point 17 out of 17 matches were non subscribers,way too old and lived too far away . I rate this site 0/10. The gave me a partial refund when I complained… therefore 1 star for customer satisfaction.

1 year ago

Robbin D'Alo Prescott, AZ

This site is a joke! I had three "deal breakers" in my profile. Religion (specific), no smoking & no drinking, In the past couple days I had about 50 "views" of my profile. I've had 6 Catholics, 1 Atheist, 1 Agnostic, 1 Buddhist, 1 Jewish, 2 Protestant, 17 "Christian/not specific," 11 "tell you later," 2 not religious & 3 "other." I've also had numerous drinking in moderation, sometimes smokes & smokes daily. Either their algorithm is non-existent or they care more about indicating a match even though there's no fit. They also suggested "bending preferences." EXCUSE ME? These are important issues and there's no wiggle room! This is my life! I asked for a refund and they refused.

Blue Blue Beachwood, OH

On OurTime, common sense flies out the window. So don’t assume that only one profile per user is allowed. Nope, you can have multiple profiles albeit with the different email addresses. Perfectly legal and confirmed with the Customer Service. And if this isn’t enough, some multiple users share the same user ID. I have a habit of bookmarking profiles and then looking them up later and make a choice. Nope, not possible with OurTime. I bookmark one, then try to bookmark another, and boom two supposedly different users have the same user ID. I personally don’t think that the numbers are recycled. More likely some if not all of them are FAKE in my humble opinion. Apparently OurTime being hungry for more members, are plain creating new ones out of thin air, that’s what I’m thinking. I took a few screenshots of what I’ve found but am not sure how to post them there. (no photos for privacy) Of course scammers and/or liars are abundant. This is not unique for the OurTime, but you have to be vigilant and research your contact by the phone number. If it’s a voip number (created on an app), stay away. If not, you still can research their identity by the phone number. It takes time but is well worth it. And it can be done free. I researched one member who contacted me, and found out that he lied about his age, and no telling about what else. I didn’t pay a penny for this.

John Cook South Weymouth, MA

I have used OurTime on several occasions over the past 8 years or so. As of 12 Apr 2023, OurTime changed their platform which was not as customer friendly as expected. As I was logging in on 14 Apr 2023, OurTime asked to verify my phone number, which I entered. OurTime inidicated they could not verify the number and I have NOT had access to an account I have paid for since then! I have contacted customer service via email and phone each day since and they cannot seem to get any results. I'm glad I only purchase a 30 day subscription as now I have lost the ability to use the site for a third of the contract period! I would recommend this site to anyone EVER!

Wally Lutz Edson, AB

OurTime dating: Out of 5 stars: “0000” DON'T WASTE YOUR MONEY! They fill your feed with people who have already quit the site. Delete this crap and, oh look, the site puts them back into your feed again! Many, many scammers be careful here, keep your wits about you and your wallet safe! They fill your feed you with people what live no where near your location when searching their client base, completely ignoring your preferences. Always chiseling for more money with fees for “Highlighting,” your profile or fees for actually allowing someone to see your posts and this after I payed for a full subscription. I would have had the same benefits if I'd utilized a free account. Copyright infringement: My images were used on Match without my permission! I registered only on OurTime and stipulated that my photos are NOT to be used else where. This was also disregarded and I received spam from Match, chiseling for more money to see who “liked” me. BUNCH OF SCAMMERS! DON'T SUBSCRIBE!

Kelly Gates

TOTAL SCAM! Once you make an account you CANNOT DELETE it!!! Customer service is from a country outside of the USA! The customer service agent I did finally reach wrote in total broken English and wished me a MERRY CHRISTMAS 5 days after the holiday that could be offensive to so many! Tried to do everything they could NOT to delete my account. DO NOT USE this site- you will regret it!!! It’s NOT safe and there are so many scammers in there. To make changes you have to go through a site called Black people meet? Total waste of money to begin with and they tried to scam me out of more.

John Lake Worth, FL

SCAM! We wasted hours trying to help mom to setup an account. She is 80. Our father passed away a year and a half ago and she was finally ready to find a new friend and have some kind of relationship. We should have looked for reviews before trying this site and app! Now, we know better! We setup a profile using a PC and then tried to help Mom with the app on her iphone (it is her only piece of technology). Their app kept giving us error after error. We called and spoke with customer service, who was not able to fix it and "had to escalate". So we get an email 2 days later that "our account is terminated in the interest of our community". What a load of BS. LOL! Wow! So then we look for REVIEWS - ALL after 2019 are TERRIBLE. 1-2 stars! Here and consumeraffairs. DON'T WASTE YOUR TIME!

Linda Rutledge Denver, CO

For days at a time, when I try to sign in to OurTime, It takes me to OurTime.UK!! I live in Wisconsin!! I seldom get contacted by anyone who lives anywhere near me. I did get contacted by a nice gentleman only 9 miles from me. When I tried to reply, the site took me to their UK site yet again and I have not been able to get back to him for 4 days now. He's probably found someone else by now. What the heck am I paying for? I want my money back for all of the days I am unable to sign in to my profile on OurTime, but their CS is so BAD you can't talk to anyone!! I suggest NO ONE else pays for their Site. It is a total rip off!!!

Karen Davolos Gloucester City, NJ

They ping my phone all hours of the day and night, sending me a sign on code, when I am not requesting it. More than 50% of the profiles are not real. I paid for a 3 month subscription which was to end Sept 19. In June still, I told them to take me off of Auto renewal, and remove my credit card information. Today, July 30, without permission they removed 15.99. My status clearly shows that I removed auto renewal. And my credit card info was supposed to be also removed. Can not reach a person, sent about 6 messages stating that it is fraud and they stole my money. NO WAY TO RECTIFY. I called my bank and reported them. The only way to make them go away is to CHANGE MY ENTIRE ACCOUNT. The people that are on this site, that are real............are also afraid to talk to people, because they can tell that most of the people are fake accounts. Others, are quite scary. I want to know why they are messing with my account and sending me "sign on" codes (a measure of their security that they send to your cell phone) all hours of the day and night...........when I am clearly NOT TRYING TO SIGN ON. I asked through their very shrouded / inefficient customer service messaging system, and I received NO ANSWER. AND IT CONTINUES DAY AND NIGHT FOR 2 MONTHS NOW. I have to turn my phone off to get a decent nights sleep. DO NOT SIGN UP FOR THIS COMPANY!!!!!

Jack Hess Denver, CO

I think this is a social media site, not a dating site. From what I can tell they want people to sign up for free in order to pad the number of people on the site. There is no way to tell who is a subscriber and who isn't, so the site doesn't respect subscribers but rewards non subscribers by making their profile equal with paying members. I did have two people actually contact me. After a week, the site software starting doing funny things. I received an email that someone sent me a message so I clicked the link in the email and went to my dashboard which said I had a message, a like, and a view. I clicked each of these categories and there wasn't anything on the page that was actually from the person in the email. Then I went back to the email and re-clicked the link and there was nothing on my dashboard. I got fed up with no one writing me back after sending several women messages. I had one woman contact me who said she was 47 with two kids and I told her she was too young and I didn't want to be a step-dad. Then she re-posted her profile and had her age as 61.

conrad d Scottsdale, AZ

well I try to make this sort by skipping my dramas I'm 56yd old man looking for a serious relationship my friend knows I'm looking to get marry again and she feel sorry for me because she knows my wife has passed away after 23 years of marriage... so she was trying just to help me and she encourage me to try OurTime dating app " you can just take a look at it, it's free " she says I didn't really have any positive expectations because I believe all the dating apps are just a waste of time.. well I wasn't wrong ..!! I spend 1 hour and half looking at the women profiles of my same age I was getting so depressed because those women were very unattractive then my friend told me to don't focus in the women appearance and instead just try to understand their personalities by reading the comments so I start all over to go through to those very unattractive women profiles and 1 hour later I got a pretty good idea to how those women think..!! since they all have the same characteristics to how they express themselves and I divided those characteristics in 3 levels level 1 ) she's tell me what she like such , hiking , cooking , watching movie etc level 2 ) she's tell me what kind of man she's looking for and here the first red flag pop up because the man she's looking for he need to like what she does and if he doesn't then go away...!! level 3 ) she's tell me than I need to fullfeed her own expectations in order to have a chance with her and if I can't then is over...!! that was red flag number 2..!! so I took a coffee break and when I was drinking my coffee I realized than those very unattractive women EVER mention the word LOVE in their comments and I say to myself wait a minute this app suppose to be for people who are looking for a serious relationship with the purpose to find a Wife or a Husband so why nobody post in their comment stuff like I'm looking for a man who can respect me and love me etc. etc. then what I called the hard realization of the crude reality hit me those very unattractive women don't really care about my individuality and my personality and they don't even have the concept in their minds of what I do like to do they just don't care about me has an individual does any men want a wife like that..?? and I suppose to pay $35 dollars a month for the OurTime membership in order to be able to communicate with very unattractive 50 and 61 years old women who have nothing valuable to bring to the table for a potential future Husband accepted for a unattractive appearance paired with a big mouth full of ridiculous expectations and a very bad attitude .... I really hope those unattractive women profiles are fake because if those women are the best a 56yr old man can get ? I rather get a dog who probably is going to give me a serious unconditional emotional love 10'000 times more than any women living on this planet....!! so OurTime if you read this review? I'm saving the $35 dollars a month I should pay for your membership and use the money to pay for the dog adoption fee thank you to give me the opportunity to trying out your app for free you literally saved me to make the biggest mistake of my life and finally for those very unattractive women on OurTime if you're real ? everything I was trying to do is find a Wife I can respect and love for the rest of my life...!! I hope you can find a husband able to please your expectations I don't think you will but I still hoping for you I'm just so glad is not going to be me and I thank God for that...!!!

Dennis Peoples Mesa, AZ

I have written to 133 women on OurTime, I’ve received 4 responses. My thinking is that once you join OT your profile is permanently displayed even if you quit cancel or get married. So I’m saying that 129 of my text messages went to nonexistent people. To me this is a blatant scam eluding to bilking their customers out of funds or if you will bait and switch. This practice needs to stop and I mean today OurTime is misleading the public and their customers. Either post when was the last time they were online or some form of active account notice.

Mom D Orlando, FL

I had the same problems as most of the others who complain here. After I paid my $120.89 for 6 months, they say I have 3 days to cancel for full refund. In searching the site, I found it to be misleading & the responses were robot-like. I wrote to the company after the first day & told them to cancel my subscription. Every service they offer has a separate charge; for instance, instant messaging, direct contact with person. Well, when I didn't hear from them , I wrote again! Guess what? They blocked my email address. I called my credit card company & they are going to block payments to Our Time. I have the original emails saved. DON'T GET MIXED UP WITH THIS SITE! They will take your money & not give you anything!

nicehar Burlington, ON

I signed up as a paying customer. No luck yet. There's hardly anyone in my geographic area ( south eastern Ontario, Canada). Most of the profiles are from women in the north eastern US. With the current hassle of crossing the border because of COVID, I have no intention of going to the US to meet someone for a coffee. Pre Covid, maybe. Also, there are a lot of profiles with photos of young woman in their 20's, stating that they're in their 50's. Really? Only a fool would believe that a woman in her 50's could look that young, even with cosmetic surgery. Obviously fake profiles. this site is full of them. So far, I'm not impressed.

Priscilla Irvine, CA

If I could give OurTime zero stars I would. I subscribed for one month and decided to cancel. I as well, wondered if some of the profiles were fake. Most are just plain weird and give “creepy old men” a whole new meaning! The biggest problem I have with the site/app is they don’t make removing your profile and canceling your membership easy or intuitive. In fact, when I contacted customer service to do this for me, they just provided me with an automated email containing incorrect directions. I think they purposefully make it difficult so that it deters users from canceling. What gets me even more upset is that their market is seniors and most of us aren’t that technically savvy. Talk about taking advantage of those you claim to want to help! I’m surprised no one has started a class action suit yet. Someone definitely should.

Michael Hall New York, NY

OUR TIME is a waste of time and money. You pay to join and you can't contact people that are NOT paid, members. Then they want you to pay more so you can contact non-members and so they can contact you. You send them a message and they can't read your message. So what good is it to even buy a membership with our time? Most of the people that are real in your area are non-members. So you can't contact them without paying more money. So it to me is all a scam and you have many scammers and catfish on the site. So don't waste your time and money on sites like our time. Also, check and see who owns the site because there are many dating sites owned by the same companies that own ourtime.

Esther Sebastian Saskatoon, SK

There is absolutely NOTHING Good about OurTime SITE I have been on the Site a long time , have met 95% Scammers, Hackers and cost a lot of money, the SITE should be barred AND SHAME ON MATCH.COM HAVE BEEN HACKED AT LEAST A DOZEN TIMES IN THE PAST TWO YEARS. AND ALSO A SHAME THAT WE HAVE TO DEAL WITH FIVE FOREIGN COUNTRIES , NOT DALLAS TEXAS ANYMORE SO ALSO SHAME ON PEOPLE MEDIA , AS BEING IN CANADA WE HAVE TO PAY A LOT MORE FOR THE CRAP AND HARDLY EVER SAW NEW PROFILES IN THE PAST YEAR I HAVE BEEN A PAYING CUSTOMER FOR ALMOST SEVEN YEARS WITH OURTIME , SENIORPEOPLEMEET BEFORE IT BECAME OURTIME and before that IT WAS MATCH.COM GREAT FOR THE BILLIONAIRE PEOPLEMEDIA COMPANY

Pauline Sunderland, SND

I joined for a month to see how it was, well I was blocked twice and never said a word to either of these individuals! Not a great start... but i send a pleasant introductory message just simple! Apparently they have viewed me then and there... but haven’t been online for 24 hours isn’t that amazing! Site trying to generate interest! But why! Nobody replies even to say sorry not for me, that’s fine, but think most aren’t actual people. I wouldn’t wast any money on here. Will see month out and be it for me. Absolutely terrible site, all the claims aren’t being lived up too! And would have put all zeros but can’t.

Marsha Oliver Temple, TX

Don’t waste your money. I made the leap to this online dating and committed to a 6 month membership- not cheap! Somehow they charged me around $139 total. Most of the good profiles turn out to be scammers or fake. Most of the “real” profiles are horrible. And I’m not ultra picky, I do t think! The messages are all separate instead of being in a string. Web page needs updated - very difficult and slow to navigate. The app for iPhone stinks - you can’t navigate the whole site from the app only. I took hours to fill out my whole profile including interests and the “matches “ I get don’t reflect anything that I’m really looking for - and I get out of state “likes” all the time. I had limited the area to near my zip code. Go out dancing or to the grocery store - you’ll have a better chance!!

JS Snyder, TX

I was a non-paying member for a couple of months just to check it out. I had approx 174 hits on my profile and several ‘likes’ so I thought I’d give it a shot and pay for 1 month of access. Mistake. All I get now are fake profiles from women that claim to be in my age range where the photos show people at least half the age and from cities and states 2000 miles away....and only a 1 or 2 every couple of days. I should have known better…but no more. NOT recommended.

Rich Edison, NJ

Terrible site. Fake profiles abound. Contacts from women living thousands of miles away despite setting parameters limited to 30 miles away. Very few women interested in a relationship. Some just window shopping. Others too demanding. Some way too old. If you post a complaint on your profile, your account is cancelled. At the end of subscription suddenly you get more views and contacts in one day than in any previous month. Unfortunately almost are all from members living thousands of miles away. These views and contacts are generated by the website itself. It is a scam plain and simple.

John Council Bluffs, IA

If there was a rating below one star, I would use it for the OurTime.com site. For several days I have tried to delete my account with no success. Account Settings, which one must use to delete an account, has been constantly "unavailable", as the message says. When I emailed their Customer Care team, explaining the issue, they merely send a reply stating the instructions to use Account Settings to delete the account. Subsequent emails received no reply. The phone number provided online does not got through. In fact, one number went to an entirely different company. OurTime.com is by far the worst site that I have ever had the displeasure of trying. User beware!!!!

Kaye Norman Hendersonville, NC

This is absolutely a horrid site. My account has been hacked and when I tried to respond to one or two of the people that received fake emails from me, they said this seems to be a problem on Our Time. Also, the page for my account is terribly confusing...lots of junk that's redundant. "Inboxes" in three different places and none of the numbers match. Also, you can't tell when a message you receive is a new message or an old one. I have been on a couple of other sites and never had this kind of problem before. I would love to see it get shut down. (One of the emails I found that was supposedly sent by me, was in French. Go figure.) I have asked their customer service to shut down my account and refund me the last month of charges, but I haven't heard back from them as yet.

Deborah S. San Francisco, CA

Where do I begin?! The men on the site are an appalling bunch! I cancelled my renewal on my second day! I mean, what does some geezer with no front teeth look like when he is NOT trying to be a chick magnet?! Couch potatoes in t-shirts! Then, Mr. Oh, Boy, Howdy! came along. We moved off to our personal phones and texts and carried on a very interesting convo based on the 36 Questions used to create intimacy. Guy said he had to be overseas for a job for a month. Calls morning and night, texts all day. Plans for travel, classes, a life together. Yes there were red flags but I was interested to see what would happen. Guy really knows what women want to hear! Sang to me over the phone in an awful but endearing way - really laid it on thick! Then, he asked me to do him a favor. Needed me to go to Walgreen's to buy a couple of gift cards for members of his "crew". And that was that! "John M" is a very adept long-con artist with a very poorly thought-out endgame. Reported him to Our Time and the FBI. It took hollering to get off the site completely. Got my heart hurt, saw a bunch of aged incels and wasted my dough. Skip Our Time if you know what's good for you!

Herb Buchart Louisville, KY

I am afraid I have been scammed on OurTime.com. I was contacted by a woman in who was very attractive, but had poor grammar and typing skills. Her replies were always immediate, which is unusual. She had taken down her profile and wanted to communicate by personal email and wanted me to do the same. She also indicated that she would be willing to relocate. Highly unusual to say after a few emails. Keep in mind that I live in Kentucky, an 81/2 hour drive. Because of all of the red flags I asked her to send me her phone number or zip code. That information was not provided, but she did send a photo of her passport to prove she was real and asked for my phone number with a promise that she would call the following day. At the time of this writing it is early in the morning, so it remains to be seen if I will receive a phone call Out of curiosity I went to my profile settings>suspend account. The site had a pop up that said they were having problems and I could not access my account settings/ check back later. An hour or so later I was unable to log in. I tried to change my password but the system did not recognize my email. This all happened on a Friday evening after the customer service department had closed and they do not operate on the weekend. Our Time is a very large company and should have customer service open 7 days a week with American representatives that can understand English.

Donald R Martin

I'M STILL HERE COMPLAINING ABOUT OUR TIME..YES THEIR FORMAT HAS CHANGED BUT I KEEP GETTING DOZENS OF NEW MATCHES DAILY THAT HAVE NOTHING IN COMMOM WITH MY PROFILE...IN ADDITION AND I AM BEING 100 PERCENT HONEST...ALMOST TO THE LAST EVERY ATTRACTIVE WOMAN OR ANY SERIES OF PICTURES OF ATTRACTIVE WOMEN (especially in blue) ARE INVARIABLY SCAMMERS..EVERY DAY IT'S THE SAME...CODED MSGS'S WITH NUMBERS..REALLY POOR GRAMMAR USUALLY ASSOCIATED WITH BEAUTIFUL WOMEN AND PROFILES THAT ARE TELLS, STUFF LIKE THIS...THIS SITE IF LADEN WITH SCAMMERS, GRIFTERS AND HUSTLERS...IT SEEMS LEGION...I HAVE HAD PERHAPS 2 OR 3 REAL MSG CONVERSATIONS WITH WOMEN IN THE LAST TWO MONTHS...AND I GET CONSTANT FLIRTS FROM PEOPLE WHO CAN'T POSSIBLY HAVE READ MY PROFILE...IT'S REALLY ALL OUT OF WHACK ON THIS WEB SIT...AND IT''S ALWAYS THE SAME WOMEN..CONSTANTLY THE SAME SAME SAME WOMEN OVER AND OVER ON MY MATCHES AND SEARCHES...IS IT THIS LOCALE? I GUESS SO...BUT TO ME AS A CONSUMER THIS WEBSITE IS A HUGE DISAPPOINTMENT...AND IT CONTINUES TO FAIL DAILY...I PAID FOR 6 MONTHS..WHEN THAT TIME IS UP I'M OUT AND I'M THINKING I'LL NEVER GET ANYWHERE ANYWAY..

C DeForest Sioux City, IA

I believe the site is all about making money. I first noticed the problem when I paid for a continuing subscription. The notices I'd received before paying: photos of women, and other announcements, weren't there once I paid. I'd select someone I wanted to meet from recent notices, login, and couldn't find the people. That seemed odd, and so I emailed the company about the glitches in their program. I have not heard back. I still have two paid months (I canceled my subscription, ultimately), but a conversation I'd started, as a paying customer, disappeared. Chris still drops by, according to my log, but I can no longer access our emails. I tried reaching her and figured she'd just changed her mind. But even flirting with others isn't working. The site's littered with unique and telling flaws. It's a scam. I could try contacting multiple women to see if things are working, but I think I will pass. Don't waste your time or money. It feels real, but it's not. Or, that's my take. It's Ourtime to be scammed, as best I can figure.

Mary San Pablo, CA

The worst part is when you subscription is almost over (usually about 1 week to go), you start getting about 75 "views" a day, the majority of which have no pictures. Prior to that, I'd get 2-5 views a day - some with pictures and some w/out, about 2 women a week (I'm a woman, clearly seeking man), fully half msgs are from other side of country....hundreds of miles away, and my profile said LOCAL only. On top of that, one gets 'hooked' on the possibilities and spends time there, which is wasted. I got almost no dates and, truly, I am in great shape and my pictures are current and....well, total frustrating. I'm not renewing again (though I did twice before! duh)

Sandy Saint Augustine, FL

I joined Ourtime for six months, was paid up until September, 2019. It didn't take long for the scammers to appear, always wanting my phone number or email address. There were many ads with the same man's picture, but located all over the United States! I had people trying to steal my identity, would send me emails telling me I needed to pay more money (so they could get my credit card number). Or, the email would tell me my information had been compromised and I had to set up a new password! I probably did that 5 or 6 times. The end of June, 2019 I was so fed up, I called Ourtime to cancel my account, knowing I would not get a refund. Now it's the middle of August, I'm still getting emails from these scammers telling me they charged me for additional months, and wanting me to verify my credit card information! I now have to go into my email account to block all these fake email addresses! You have to click on details to see the name of someone supposedly with Ourtime email addresses, but Hotmail, Outlook or some other company! I had used Ourtime several years ago and had NONE of these problems. I would never use this company again nor would I recommend them! I tell everyone I know about this unbelievable experience, hopefully to fend off any more scammers!!

Pat Santucci Orange, CT

I subscribed to Ourtime for only one month. First time I was ever on a dating website. I am just the average looking guy but got over a hundred "views" from coast to coast, though I only wanted a 20 mile radius. The "new" views daily were always the same women for the most part. No way to see "ONLY" the new ones. I sent about 12 messages to women and got no responses back. A few I sent a second message to. One messaged me to chat but when I did message her a few times, I got no response back. Then lastly, I got a message from a "new woman", (which she actually was), messaged her back 2 times, and "she" sent me an email address containing a man's first name. This seemed VERY peculiar to me. I replied and told this "person" I was a bit skeptical about this address due to the man's name. I have not heard back yet from "her" (??) as of one day later. My subscription ends today . I am really not comfortable using this or any other dating website.

OurTime.com