Match.com
Is This Your Business?2.0
2.0
Author: Kaitlyn Short
LAST UPDATED: September 15th, 2025
Match.com officially launched online in April 1995 as the pioneer for the online dating industry. Match.com serves 24 countries and hosts websites now in 15 different languages. With a simple message, Match.com is available to help singles find the kind of relationships they're looking for.
Match.com members form a diverse, global community of singles who share common goals - to meet other singles, find dates, form romantic relationships and meet life partners. Young and old, gay and straight, from around the world, singles come to Match.com to flirt, meet, date, have fun, fall in love and to form meaningful, loving relationships.
Read our Match.com reviews (below) to see what other online daters are saying about this company.
The Good
- Large Dating Pool
- Free Trial
- Site Features
- Verification
Large Dating Pool
Match.com has been one of the world's largest dating sites since the online dating industry began. It's the most popular online dating app in seventeen states. This company has had many years to understand how online dating services work and have matching features more complicated than most other online dating sites today. Because there is such a large user base registered, Match.com's dating algorithm is more effective and precise about picking "Mutual Matches" than ever.
Free Trial
There's a free membership trial version available either online or as an app download. Match.com has a 6-month guarantee for its members. If a Match.com member is unsuccessful in finding matches, Match.com will give an additional 6-months of service added to their subscription free of charge.
Site Features
- Advanced Searching - Search options include users by who's online, keywords, gender, age, sexual orientation, location, any field included on member profiles, daily matches, reverse matches, mutual matches, smart search, DateSpark, and more. Members can save their searches with a name attached to refer back to later.
- Auto Sign-In - Set and turn-off auto sign-in to make logging in easier.
- Available Advertising - Members can signup to advertise on Match.com websites for an additional price
- Blocking Privileges & Reporting - Block or report users to keep your profile private and safe from harassment
- Chat - Instantly send messages and chat with other match.com members online.
- Email Notifications - Notifies you by email, anytime you have POF account activity waiting.
- Favorites - Choose and stay updated with your favorite match.com members.
- Games - Choose from seven, 1-5 minute games to play with other match.com members to increase interaction and offer compatibility.
- Included Games: Best and Worst, Drawn Together, Food Critic, Gut Reaction, If I Could, Name that Dance, and Romantic Rip Off.
- Happen Magazine - Read the weekly magazine offered by match.com that's always devoted to helping your love life.
- Link Account To Facebook/Windows Live - Users can link their match.com profile to their Facebook or Windows Live account.
- Match.com Guarantee - Match.com guarantees that their members will find possible matches through their site. If a match isn't found match.com will pay for an additional 6-month subscription.
- MatchPhone - Up to $6.99/month more depending on the current plan. Talk to other match.com members on your own phone, while keeping your actual phone or contact information private.
- Message Center - Keep track of your messages and conversations in one place. Organize, highlight, store, and delete messages conveniently.
- Filtered Email - Add 1 - 7 email filters of your choice. Specify attributes and filter certain members you'd like to receive emails from.
- VIP Email - Send VIP emails once a week (resets every Monday). VIP messages will be bold and highlighted as they show up in the recipient's inbox. Also, the sender's profile will be highlighted as it's shown on the "VIP" member's profile.
- Mobile Application - Works for Apple iPhone, Windows 7 Phone, Android - Updated May 2014
- Match International - International dating profiles available in 15 languages.
- Online Dating Safety Tips - Learn how to date smarter, safer, and with more confidence.
- Phonebook - Keep contact information for all of your favorite match.com members with the Phonebook feature.
- Profile Pro - Professional writers are available to write your match.com profile for an additional cost.
- Registration - Register can connect with millions of other available singles.
- Stir Events - Members are invited to attend "Stir Events" in their area as they're scheduled. These are local events around the country hosted by match.com. Stir Events are intended to let users get to know each other in a group setting while face to face.
- Includes Events Such As: Bowling Nights, Cooking Classes, Dance Lessons, Happy Hours, Wine & Tequila Tastings, and More.
- Who Viewed You Section - See what members have viewed your profile and how often.
- Writing Help & Dating Tips - Improve your dating style with writing guides or lessons to teach better messaging and communication skills.
Verification
Match.com has a new verification system where users can verify their profiles by connecting their Facebook, Twitter, or LinkedIn page. This verification process is optional. While the dating service does not conduct background checks regularly, they may do so if your profile is reported.
The Bad
- Customer Complaints
Customer Complaints
Even though Match.com is one of the top online dating sites today, unfortunately, there are a lot of consumer complaints. Most of the claims are problems with the product or service issues. There have been many complaints about billing/collection as well as guarantee/warranty related issues. Members have also complained about getting spammed with dating emails, and having their credit card information stolen.
The Bottom Line
When most people think of online dating today, Match.com is a popular dating site. Men, women, online daters have been using this company for nearly two decades. However, there are a few pros and cons to consider. The free version is minimal and doesn't allow members the freedom to date and communicate as they please. So if you're considering Match.com, we suggest looking at a paid subscription so that you can get the most value with your online dating experience. Having a paid membership will give you access to all of match.com's unique and fun features but you have to be willing to shell out some money. But if you're newer to online dating, you may want to stick with the free version until you know that Match.com is right for you.
Many using Match.com have found long-term relationships, while others have complained of scammers and fake profiles. This is to be expected with pretty much all online dating services and dating apps as it is a relatively open social media site.
Given Match.com's experience, features, and a large user base, it is a viable option for online dating.
You can download Match.com's mobile app from the Google Play Store or the Apple Store.
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Hello W.
This app may be rated top but watch out from those white-color crooks.
1. You get billed for renewal without any heads-up notification.
2. When you search where to cancel the auto renewal they redirect you to many pages without any success.
I ended up finding a link to "Cancel profile AND Subscription" after searching diligently to only cancel Auto Renewal.
CROOKS in sheep's clothing.
2 months ago
Juanita Goforth
Match is as slippery as an eel, I was paying for a quarterly subscription
No emails warning of subscription renewals
Try to cancel and the app doesn’t work, too many fake pr0files, Even had experience with swindlers, lost money and Had t0 rep0rt t0 apexchargback that specialize on tracking and reclaiming stolen assets, with their help I got justice and what l I0st was rest0red. I stop using match to avoid another situation with false profiles, also The app and website are poorly designed and riddled with bugs. deleted my profile and despite their assurance it would be all gone within 24 hours it is still being viewed a week later and i am still receiving emails of people that have viewed it.
When you meet you have to Research the person photo and profile using online searches to see if the image, name, or details have been used elsewhere. Go slowly and ask lots of questions. Beware if the individual seems too perfect or quickly asks you to leave a dating service or social media site to communicate directly.
10 months ago
Review Source
Matthew Mattro
A complete joke and rip-off IMO. No customer support other than AI. Double charged for the same 6 months subscription, no one available to discuss errors or problems. Many supposed matches are fraudulent IMO since many of the people and pictures are the same ones I remember from 10 years ago. You risk not being able to cancel subscription, the site works only sometime, the number of likes in your account changes dramatically without ever addressing any of them, one day its 20, the next day its "sorry no one has looked yet". Its a sham IMO from start to....well id say end but I cant seem to get rid of my association with them since they don't respond except AI to end the subscription and the site option doesn't work. AND, IMO they continue to use your pictures and profile as though you are a current subscriber and looking despite canceling your subscription. Good luck trying getting them to "truly " delete your account when you cancel. You risk remaining as free "advertising" for the site account.
11 months ago
L R
The app and website are poorly designed and riddled with bugs. Their design efforts seem focused solely on encouraging additional spending beyond the subscription fee. Customer support is virtually nonexistent and totally incompetent. Unfortunately, they've acquired most of the competition, leaving consumers with subpar services and no viable alternatives.
10 months ago
Darien
If I could give them no stars, I would. I bought a Silver membership for one year. For about six weeks I tried sending messages and responding to ones received. Sometimes it worked, many times it didn't. Their support was useless. Most respondents couldn't be bothered to read the message to which they were responding, and just urged me to upgrade my membership as if that would solve technical problems. Most recently, I requested they escalate my complaint to a supervisor. I was told that would be done. The next email I received asked for information I'd already provided, easily accessible to anyone bothering to read the emails exchanged, plus a bit more. After that, I received another email urging me to upgrade my membership AGAIN. I've demanded a full refund for failure to provide services that were paid for. We'll see if they'll comply. I have my doubts.
1 year ago
Faye Zemskova
Match.com is the spam! There is something going on there, I had canceled my subscription fee month ago and two month before my subscription end I very disappointed with my experience on Match.com I didn't want to be there. What they do ,they asking for the money every step I made on site besides the money I have already paid for the subscription. Also I have started to get marketing emails ,Match.com only one who had this email address. I think that they is selling emails to the marketing companies.
On the August 16 2024 they went to my credit card and charged me for new subscription $110 US without my concent. My account with them was closed few months before and I have a confirmation from them. They would answer to emails them about the issue I have with them? I had to cancel my credit card that they can't get there anymore. I am upset and stressed.
This business should be close by polise. They are criminals.
If someone know what to do, how to get my money back please write. Thanks.
1 year ago
Perry Spevack
I am okay with Match, or any other dating app charging a fee to access advanced features to improve the user experience. What I object to is that the basic paid subscription does not offer any useful features versus an unpaid subscription. Besides selecting gender, age range and search radius, you get nothing else. This renders the app pretty useless since one wastes their time sorting through profiles that are of no interest to the user. instead, Match wants you to sign up for the premier subscription to get access to helpful search criteria like use interests, education, preferences as far as smoking, drinking, etc. Just a money grab. Better off to use the unpaid subscription or better yet, choose a different dating app.
1 year ago
Michael Gangitano
Match.com requires a paid membership to gain accessibility to members and send members. There are some recommendations they make based on your search parameters called Highlights. But, to respond to a Highlight you need to spend an additional $3.00. A six month membership is already $150. I'm a fully paid member who can't message the profiles they send me without incurring additional expense. NOTE: There is no level of customer service worth contacting. There is no help line to call. You can only use email. Email responses and "solutions" from their representatives come from a book of canned responses and in trying to resolve an issue, I received "help" from five different reps. Match.com is a scam. I'll never recommend it.
1 year ago
Blanca Laredo, TX
I’m being accused and banned from dating sites by Match that I'm married based on a joke that I wrote on my profile. Even though in my profiles I have always stated that I am single and have never in fact been married.
It was a joke and I know this to be true. Since Match did not verify that this was a joke, Match decided that the joke must be true and banned me from the dating sites ultimately declaring that I must be married and should not be allowed on dating sites based again on a joke written in the profile and ignoring then my answers given in my profile. Never Married, Has children who live at home (1).
Again, Match is accusing me of being married and on a dating site based on a joke and banning me from dating sites with no evidence other than a joke written on the profile. They decided to ignore the fact that I answered my questions with answers that I am single and never married. I signed up for a 6-month subscription because that's how invested I was in Match as the only dating site I was a member of at the time.
You can not have a sense of humor in Match or at least one that has to be tamed to certain rules in turn making you not 100% honest with who you are and your personality or those on the dating site who might want to get to know you.
Match has made my experience being on dating sites not great and making me question if I should have or even share my sense of humor or say any joke from now on in fear of repercussions.
They do not have a customer service line, Match did not refund me for the 6 months of subscription, and the most important part for me, this experience has left me with zero will to try dating on sites again. If I can not be 100% me, I'm not going to go on sites only showing what that site wants me to show. I should have read reviews before sticking around Match for the amount of time that I did.
1 year ago
Stacey South Hadley, MA
I accepted the 7 day free trial to "see if Match was real". Many gorgeous men where available in my 55-65 age bracket! The profiles were men I wanted to meet that day. But, I couldn't talk to them without paying the $139. fee. So I paid the fee hoping to find a great match. Once I became a member of Match.com and created my profile ( I am fit, cute, and gainfully employed 58 year old female), I was matched with men that looked like my cigarette smoking, alcoholic Uncle Fred. I tried for a month to look for the men that I initially viewed but they never appeared. . When I did "like " a man, they never responded. I was so grossed out and disappointed I canceled my membership. I now know from other reviews and talking to friends that Match.com is a scam.
2 years ago
myhandlehasbeenmishandled Palatine, IL
Match dating service is complete trash. You can't get anyone to talk to about problems. Chat help hassles you with their automated response system. It's almost impossible to get it to forward you to an actual human being. And when it finally did no one is responding.
Their service doesn't offer refunds. Enough said. Had I've seen this right away I would have known that it's just a money grab.
People running this are scammers. Stay away from it.
I just got an email that there is something inappropriate on my profile and they hid my profile. Email doesn't say what it is and I can't find anything that would be a problem. And as I said getting a hold of an agent is impossible.
2 years ago
Melinda Vatalaro Houston, TX
This site is horrible! I been a paying member on and off for over two years and no dates, and hardly talked to anyone. I even paid the very expensive extra money so anyone can reply amd still no replies. They are very phony. Most of messages I send don't match does not give to them and I know this cause there was a couple people I knew and I messaged a few messages to them and they never replied looked them up on Facebook and they tell me they never got the message. They are scamming people. Of course the minute your subscription runs out they send you all these notifications of likes and messages you are getting. And they make it where you can't even look at the message or see the picture of the person. Don't waste your money like I did on this horrible horrible site!!!!
2 years ago
Frank A.
I reported a problem with their matching algorithm over two months ago. During each interaction with customer support, I was told they would escalate the issue and have it fixed soon. In my corporate experience, escalation of a customer-facing production issue means no one goes home until the problem is resolved, usually in less than 24-hours. For match.com it apparently means they'll just keep stalling and placating the user. Either their tech team is incapable of diagnosing and resolving the issue, or they are so overwhelmed with other bugs in the software that this one is at the bottom of a long list of software issues. You have many other online dating vendors from which to choose, I suggest trying one of them.
2 years ago
Johnny Alpha Port Talbot, NTL
As others have stated, there are plenty of fake profiles: usually one glamorous photo but no information and a huge age range preference. There are also loads of profiles where the people are simply no longer members so will never see your message or like.
However, the worst thing they do is, if a person you're communicating with leaves the site, they instantly delete all of your conversation including any final one you may have been sent but not yet seen. I had a great date which was promising and she thought so too. We had arranged the second and, 2 days before, she had messaged to say that she was looking forward to it. Next day i get Match email 'you have a message from ....' so i log on only to find that she has gone and so have the messages! It was quite likely that she had paid for 1 month (as i do) and it had ended and she was sending her number and asking what time are we meeting. And if it was 'sorry, changed my mind' (unlikely) fair enough, but what right have they to stop me reading her message? It's outrageous that the first chance I have for years of a relationship is ruined by a 'dating' site. Oh the irony. I contacted them several times of course but you may as well talk to the wall. Data protection they say - but she sent me a message that she wanted me to read! Is it even legal to block that? Does the postman show you your mail and then burn it in front of you? It's the same thing.
So, a very poor uncaring site. Ps - Be careful when cancelling too because they took my money after I had (but it was refunded after i complained)
2 years ago
Malu C Edinburg, TX
I wish, I could give a big zero star! This company gets positive reviews from their employees and business-phony related. Negative reviews are from Real people like me, who was Naive to pay for an expensive Subscription, that was nothing but easy money making for them.
Almost 90% of the pictures and profiles shown, at least in my area, are Fake or duplicates of past profiles stolen by the company to attract new Trusting Subscribers, or simply older profiles and pictures that were never deleted by their owners. However, Match also locks out or freeze accounts once the pictures are posted and profile completed, denying access to the new account. I paid for a Month subscription, soon I figured out what I have stated above, decided to Cancel the subscription without renewal. I placed the Renewal inactive, in both, Match and Paypal.
A few days later, a Potential Match sends a Super like and a message, on the second day of Communicating, he and the messages disappeared out of the blue! Oh, there were no more views, even when my paid subscription was still paid until March 28. Unfortunately, I have nothing Positive to say about my short experience.
2 years ago
Amy Bouvier Oakland, CA
Match.com is a hub for scammers. I was scammed $1.2 million yes $1.2 million. Call me naive and stupid but there are professional scammers out there. I reached out to Match.com many times and no response. I received notification from Match after all my money was gone and they will not take any responsibility. I contacted lawyers and they will not fight big company like Match. Law enforcement cannot traced where my money went. I am 62 years old and lost my house because of this. Everyday I cry. I developed panic attacks and tremors because of Match.com. Be cautious of Match. They do not screen their members. Money is the key to Match. If I could give them -0001 rating, I would do so.
3 years ago Edited December 5, 2022
Trenton Knight Bastrop, LA
Put 100 dollars into a match.com subscription. I went through literally every female profile that came up, sending each one a unique message and hitting send. I did this until I completely ran out of matches. Not a single one ever replied to anything I sent.
I waited several days and a few more profiles were available. I messaged these, saying I think I'm shadow-banned (because really, how did I not get ONE reply back to anything I sent?) and asking them to just send a reply to prove I'm not shadow banned, and that I'd really appreciate it. Still no replies. Not even a "hey I got your message so if you can read this you're not banned". Nothing. I basically wasted 100 dollars for absolutely nothing.
3 years ago
Zipporah Sutton Gualala, CA
Match.com is the worst dating site I've ever experienced. I wouldn't waste a penny on it ever again. I signed up for the premium deal and it was far from premium...not only did I lose out on over $120.00 I got scammed by a promise of finding a connection when I couldn't even get a reply. I've been on other sites that were free and didn't nearly cost as much had better deals and we're way better than this one by far. Most of the women on there are bots and fake and you can tell. I'd say that a good 30% of women on there are real but nothing that I'm looking for...figures. This site is a scam, false promises ready and willing to take your money and of course has NO refunds because they know you'll be asking for your money back after or during your experience...which there is no experience or action period. Don't waste your time...and this is a REAL REVIEW. Good luck!
3 years ago
Ivy Frazier Atlanta, GA
Match is only as good as the people who sign up for the service. I have had multiple photos rejected. I had one with my face at an angle to show my beard and another with me sitting in my car showing my profile; both were rejected. On the other hand, I have seen a female whose primary profile photo was that of a dog. I have seen another with only one photo and it was a caricature SMH. I'm not going to mention that 90% of the female profiles have photographic filters on top of filters.
I've used Match off and on in the past, but it's a joke. The women seem to have a free ride to post anything.
Ironically, most of the females mention honesty and no game playing, but they put on 2 lbs of makeup and add filters on top of that; women have killed online dating.
There are way too many profiles that are not paying members. You have to sift through two dozen before you find one who is a paying subscriber i.e. able to correspond with you.
It would be nice if Match only showed paying subscribers, but I guess the bait and switch wouldn't work. Anyway, I would not recommend Match to men.
3 years ago
Review Source
Michele
I decided to start a match account Sat feb 20,22 right before noon time. I kept getting promoted to verify my phone number. Each time it tells me I need to contact customer service. Customer arrive didn't open for at least about 15 hours so I'm out that money I've already spent along with conversions with had already been made. I finally spoke with someone telling they they "didn't know" and would have to send the problem to their back office. I received an email about an hour ago (currently 6:52 pm on 2/21/22. With no explanation, my account was terminated. No reasons why. Nothing at all. The sound was paid in full and it better be refunded in full as well. What a load of shit this site is.
3 years ago
Josh Lash Seattle, WA
I didn't even get a chance to become a member. I answered the initial questions and posted 4 pics that were completely normal fully clothed pics. I went on the next day to write my summary and they blocked my account. I then received an e-mail saying my account was terminated. After calling 2 different dept. and emailing back and forth they provided absolutely no explanation as to why and all they say is due to our privacy policy we can't tell you why we terminated your account. ARE YOU KIDDING ME?! You're going to terminate someone before they even start and not tell them why? That's the most ridiculous thing I've ever heard of. Then on top of that when I asked for my refund they said, oh you have to contact iTunes for that. Worst company I've dealt with yet for online dating.
3 years ago
the bike shop Madison, WI
A friend recommended an associated Meetup activity in my area. Somehow when I followed the links to =register for that, I was actually registering with Match.com which promised to be free. Once I had gone through all the rig-a-ma-roll and people started responding to my profile, Match tried extorting money from me to actually make contact with them! When I complained about the paywall in my profile, I was immediately kicked off -go figure : ) So they spy on your content. Pathetically, they will also charge a premium for people desperate enough to pay to play beyond their field. They call this r]feature "Boost." So someone well beyond my age range and well out of my physical condition starts flirting with me. That's terrible! I don't ant to hurt anyone; I expected a Match and if they want money for their hustle, the fee scale should be right up front. Sleazy pimps!
3 years ago
DNR Mechanicsville, VA
Not very many attractive 50+ men on this site if you live in the Richmond, VA area. Lots of old accounts and many with no profile pix available. Those that are on there mostly post old pictures to draw you in. The few people I did communicate with were either illiterate or were too busy messaging other people to write more than a few words. Match doesn't like to refund your money for a negative experience. Hint, the pen is mightier than the sword. If you were to hypothetically disparage the company throughout your profile they will voluntarily refund your payment and delete your account. Hypothetically, of course. 😉
4 years ago
Linden Ritchie Tucson, AZ
I paid good money for this service. When I was having trouble remembering my e-mail and password combination, I requested password reset help. After getting a new password, it quit working. I then was arbitrarily "cancelled". The reason they gave me was " suspicious activity." I was simply trying to access my account. I spent 4 hours talking to the five different customer service agents (that speak marginal English) with the same answer from all of the; your account has been suspended and it was for ' suspicious activity'. Who runs a business like this?
In all my years, I would say that of all the 'customer experiences ' I have had with anyone, this company is the worst. There is little to no accountability. It's no wonder the Federal Government sued them a few years ago. In fact, I hop Match goes under. Soon.
Signed,
Linden Ritchie
Tucson
This company took my money. It's plain and simple. Match is unscrupuloius. They will rip you off if they can. They avoid resolving issue, put you on hold for hours and there is no accountability. Don't try calling head office because they will firewall you. I will however, get my pounf of flesh even if I have to drive to Dallas to fin Joe C COO, Sam Y CFO or anyone else that cares about customer service.
4 years ago
Brick Sturner Kissimmee, FL
It's very simple: I paid (in advance, as all must do) and met and for a short while, dated a woman. It turns out she was more than a leeetle crazy, was a sycophant, OH, and a liar!! The sixth week she goes, "I should have mentioned that I'm married."
I broke it off, she cyber-stalked me, and filed some complaint to Match and they promptly terminated my account without due process or a refund.
So basically they are an uncaring, nameless, voiceless, greed machine that ALSO OWNS OkCupid and Hinge, from which I've also been terminated without a refund.
Isn't this unamerican?
The psychos and truth deniers are influencing Match so if you value your money, don't use Match, OkCupid, or Hinge.
4 years ago
Gurpreet Deol Edmonton, AB
I have joined Match in the past and this time, I thought I would be appreciated as a customer. I was offered a discounted price via email, but I make a mistake during the purchase and ended up paying more. I reached out to Match.com customer service and they said there was nothing they could do about it. Match.com is a money scam. Do not sign up. I signed up for 3 months, and I have never been so disappointed. The choice of men on there was horrible too. Very needy men who keep messaging you repeatedly if you do not reply. Not a single good catch in 3 months. What does that tell you? Match.com will talk themselves up and advertise itself well, but you will be very disappointed to learn you wasted your money. They do not care about their customers, or care to keep them. Due to a low number of people signing up, they’ll take your money and then you’re stuck with them for a few months. I’ve never been so frustrated.
4 years ago
Kevin Rusch Tooele, UT
Made the mistake of trying match.com again after a couple years away. I left because of deceptive billing practices and false matching and likes they create in an attempt to keep users engaged. Like before, as I neared the end of my term, I could no longer access my account settings or change my password. I received an error message multiple times and was directed to email customer support. I attempted this process multiple times over a few weeks with no luck. Of course during this process they withdrew double the membership fee I originally signed up for and they still have not resolved access to my account. I can navigate all areas of my account accept for my membership section. Very dishonest business approach and shocked I was dumb enough to use match.com again. Biggest crooks in the online dating world. Won't make the same mistake again. Users beware....this dating services is worse than a third rate gym membership when attempting to cancel. Steer clear!!!
4 years ago
raywood ,
The website has serious bugs. I have encountered these:
(1) Women have told me that the history of our conversation disappears sometimes. In other words, they can't see what we've written to each other previously. Some have gotten mad at me, on the assumption that this is because I blocked them. When I complained about this, Match customer support seemed to be unable to understand what I was saying. They actually advised me to clear my browser's cache and cookies, as if this would change what other people see on the website.
(2) For weeks now, I have had problems logging in. Yesterday, for example, I was not able to log in to Match.com using the Chrome browser. Instead, I was redirected to uk.match.com. Great if I lived in Britain, but I don't. I was able to log in using Firefox, but that was atypical. Most days, an attempt to log in on Firefox runs me through the website's Captcha, and then puts me back at the login screen. Match.com customer service has been completely unhelpful: here, again, they keep sending back messages suggesting that I clear my browser's cache and cookies.
4 years ago
LukeVas New York, NY
1. In my personal observation hence perception, this outfit and their affiliates are likely plagued with FRAUD. They collect hefty fees for making people to believe that customers will have access to hundreds of thousands if not millions of singles, seeking marriage, friendship, companionship, etc. if they pay hefty fees UP FRONT, and go along with additional piecemeal traps for paying more and more. Moreover, they plant "lawyers" and other observers into the pool, making sure that that their scheme is not uncovered or not distributed among customer thus provoking mass cancellations.
2. It starts with something like "FREE, find millions of singles looking for you, FREE". They collect your info, but at the end of the FREE subscription process you see nothing until you "subscribe", i.e. buy into their fraudulent tricks. You see nothing for free, but ... NOTE!! ... now they have your what they call PROFILE. It's the profile's they merchandise, sell, promise, use for temptation, and for enticing people into their process. Note again, you haven't signed up yet, but they already your profile, and even if you do not want to subscribe, you cannot withdraw your information. It's all out there, sold, marketed, viewed, as if you were already a member. Of course, the viewers won't get a response, but that can happen from legitimate members too if they are not interested. Hard to tell, and they milk the last penny out of this scenario. But, that's not all.
3. Members' subscription expire, or they quick. They are out. But not their PROFILE. They continue to get merchandised, viewed, and offered for view. Again, those seeking responses from these will not get any because the folks they are "viewing" are not around. But they do not know that, and have no way to ever know that - unless their friends or others join and see nonexistent members' PROFILES still floating around in the system, bringing in moneys. In other words, they sell merchandise that does not exist!!
4. If you get suspicious and ask questions about the system, or about what's going on, and one of their on line floaters see it, you get terminated from the system for violating the "terms of the agreement", but no refund!
I hope this provokes thought, and attracts scrutiny.
In my opinion, this is largely a fraudulent operation.
6 years ago
Selphie Keller Los Angeles, CA
I recently signed up for match.com as user name MYSTAGIC, and got a few people that contacted me, but I couldn't view or click on any of this stuff or even know who was viewing me, until I pay for service, so I paid for service to see who was messaging me, so I wrote some responses to a few people and started talking to someone and we were really hitting it off, but I had to sleep it was 3 am, so I logged out and the next day my account was terminated and no indication to why, and I know I didn't write anything offensive or bad, I uploaded a single photo, and barely used the site, I didn't even have service for more then 12 hours so I wasn't even able to setup anything or proceed with talking to the person I was talking with and now that I am no longer on the site I have no way to contact them. Using match.com was one of the most awful experiences I have ever had with any online site. They give no warning or even explain why your service was terminated, when you try to talk to them they simply refuse to give any real information, and after doing so research into this company they have had serious issues dating as far back as 2011.
I paid for service on: 10 December 2017 at 00:11 am
account was terminated at : 10 December 2017 at 06:14 am
I only used the site for roughly 3 hours and got permanently terminated, for some unknown reason that they won't even tell me. The only response I got was some automated message of:
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Dear MYSTAGIC,
We received your inquiry regarding the status of your Match membership.
Please know that due to our Terms of Use, your Match account has been terminated. We believe this action to be in the best interests of our member community.
We can also confirm that a full refund has been issued. Your bank can provide you more details about when it will appear on your statement, when the funds will be available to you, etc.
If you paid to attend an upcoming Match Event, please know your name has been removed from the RSVP list and any charges associated with the event have been refunded.
For reference, our Terms of Use can be accessed at the following link: http://www.match.com/registration/membagr.aspx.
Regards,
Match Corporate Care
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Overall, I do not recommend this site for any reason whatsoever. They robbed my chance of talking to someone that I found very interesting, though it's very possible that the activity sent to my account was entirely fake and generated by match.com to be fooled into buying service. Seeing how, not even moments after signing up I receive allegedly all this winks, profile likes, and private messages, from real users, which I find it hard to believe I got all that activity within my first 10 minutes of using the site with a incomplete profile. Then after buying services I could respond to these items. But then suddenly without warning my account is terminated, and I have to get a refund, thankfully, I paid through paypal and have buyer protection. If your looking for dating sites, I wouldn't put match.com any where near my choices, and I will never recommend this site to anyone, and anyone asking about this site, I will tell them the very short experience I had with it.
7 years ago
S.S. C. Pueblo, CO
Beware of tricky cancellation policy. It's done online and even when you think you've done it right, you perhaps have not. It's an auto-renew and the only way to cancel is to stop auto-renewal and then go on and on and on to other screens. I thought I had officially cancelled but I was charged for 3 more months. Apparently the cancellation did not go through. I e-mail them the same day I saw they were about to charge me again to ask why and to try and stop the pending charge. I got no response. Later I went online to their customer service chat and was basically told too bad. I am now disputing the $74.00 charge with my credit card company. Very poor customer service experience.
8 years ago
Melissa B. Gainesville, FL
I had only signed up for a few days (paid for in advance for a six month subscription) , and it was going very slow. I'm average looking / weight wise, all normal (with pics) but go one email in several days. So when I contacted them by email to cancel , all I got was useless canned replies. I had to call, so I did.
I hate calling any business due to social anxiety so doing this is a challenge,but I wanted my refund.
I had to deal with some immature high-school giggling bimbo type , who claimed she couldn't hear me . I don't know why that would be , but the main irritant was the useless giggling with others around her.
I had to hang up as I got nowhere. Will definitely cancel before renewal.
9 years ago
Laura Pleasant Grove, UT
I was a member since November and bought the "private" option (making my subscription price about $10 more) and would also occasionally pay for "undercover" to favorite and look at profiles without leaving a trace that I had seen them. It all started failing around 2 weeks ago. Bought "undercover" - as I had done many times - and looked at (and favorited) profiles which, afterward, stated "they can see you." The last straw was going online tonight while my profile was in "hidden" mode - where, supposedly, no one can see you and you don't come up in searches.
Well, someone had viewed me. I sent them multiple e-mails twice about the undercover issue a week ago. No response. Being paranoid (it feels like either a staff member is messing with me, someone hacked my profile or their site is faulty), I immediately pulled my photos and canceled my subscription. It's terrible that their customer service dept. can't even respond when you're paying those fees. And half the time I wondered if the profiles I looked at were even real ones. I wouldn't recommend it to anyone.
10 years ago
Glen Tellier (Glen)
It is terrible I signed for a paid subscription For $76 at 25 % discount. They want $140 more for me to able to send a message or anything else.
3 months ago
C John
Horrible. This site could kill dating apps. They spend $$$ on marketing but $0 on customer experience. The members are not vetted and many I believe are fictitious. Profiles are not matched. I engaged with over 30 members over 2 years - had a few so so relations but no matches on the things that count. If looking for a LTR this is not it. When you complain they will throw free months and a ‘coach’ to keep you engaged. Sadly the coach is just a warm body to keep you hooked.
1 year ago
Lily Do
Very HARD to cancel subscription with Match.com. There is no way to talk to a human. All they did was email me with instructions on how to self cancel, but it didn't work. There is no way for me to cancel by myself! So FRUSTRATED!
I sent an email asking them to help me unsubscribe but they haven't done it yet! They kept charging me. I had to dispute the transaction with my bank. They then continued to charge me via Apple Pay. I had to dispute the transaction with Apple… This is so ANNOYING!
1 year ago
Neal Webster
Zero customer service when they locked me out of my just created account when they could not verify my phone number which I've had for years. Yet they have no phone number to call to get service. All they have is email customer care oh I mean NO CARE, and they don't answer for days and when they do they said the problem was fixed and when I tried to log into my account I got the same message and was still locked out of my account. So they stole my money and never provided me with any services.
1 year ago
A New York, NY
I started a paid subscription and cancelled it within 3 business days.
According to Match.com Term of Use, I was entitled for a full refund.
Yet when I first contacted Match.com, they refused to issue me the refund.
I then filed a complaint on BBB and Match.com issued me the full refund right away.
Yet Match terminated my account in retaliation on the same day they issued me the refund!
Ironically Match.com keeps scammers' accounts alive, as long as they are keeping paying for their subscription!
1 year ago
Tim Behne Cincinnati, OH
I cancelled my subscription 7 months agao. I noticed that this month Match took $107 out of my bank account. When I disputed this they claimed that I never cancelled and that I had used their service 25 times in the last 6 months. I've been dating the same woman for 8 months now. Why would I need to use their service?
These people are crooks. DO NOT USE!!!
1 year ago
Todd Sobolewski
Don't waste your money on Match. They used to be a good company in the past but now they are looking for ways to charge customers for services that should be free. . Such as, they want people to pay more to look at premium members when those were always included before. I have been on Match for three weeks now and have received four likes. Before when I was on Match I would receive daily likes. Their service has turned really terrible and they are not worth spending your money on
1 year ago
MARGO North Miami Beach, FL
I wish I could give 0 stars. I paid for 6 months subscription and my profile gets 1-2 views per day on average. And they are claiming they have thousands of subscribers?? Where are they.? All inactive for months or maybe even years.
Customer service keeps sending me automated replies with totally irrelevant information that has no connection to my issues whatsoever!
Laughable.
2 years ago
Silver Blue Fullerton, CA
It would be best If I could give negative stars. My account got charged and I got locked in for an additional 6 months, although I had placed a stop to additional membership time. I was never given anything free on this site. The charges are too extreme for membership. It is very hard to talk to a customer representative from this site. Furthermore I personally don't trust this dating site.
2 years ago
Review Source
Tom Miller Waconia, MN
Horrible customer service. You have to go on your computer to cancel subscription. You can't cancel by removing the app and never participating in their BS match profiles. They charged me another 6-month fee and I haven't been on the site in 5 months, they will not refund the money even though it is clear I haven't signed in in over 120 days. I thought I had completed the cancellation when I indicated I wasn't interested and removed their APP and sent an email. Worst customer service. I clearly haven't used your site before the renewal.
2 years ago
K Bassett Port Moody, BC
I would have recommended Match.com (3.5) until I had a problem. They emailed me stating they weren’t sure if something was happening on my acct. 3 weeks ago! They took down my profile and pics so I couldn’t access them, but left it up for others to see. People have been texting, matching, liking but I cannot respond either because they’ve blurred info or are asking me to pay AGAIN for the premium membership!
You only receive help from a bot., cannot talk or chat to a live soul. Never had such terrible service!
2 years ago
Brian Holley
What a nightmare! I sign up but get stuck in the verification process - for some reason I can't get the code message. So I call what appears to be the help line and get stuck with a scammer. So I go online for help 2 days ago - no help - just one message that the person on the other end can't help! But of course they have my money - what a crock of crap company
2 years ago
Maddie Ronk Gardner, KS
I was trying to sign off and they billed my credit card AGAIN after I had cancelled my membership. no way to get my money back. decided to leave for good after HUNDREDS of fake profiles. (think widow, no kids, 1 pic). it was an expensive lesson but Matchs is going down the tubes and I can't wait to see it happen. That what happens when you rip people off. Karma never forgets!
2 years ago
Jackie Kovacs Farmington, MI
If I could rate zero I would. The customer service is terrible. You cannot call anyone so you are reliant on email and you get no where trying to work with them via email and it takes days to get a response in between corresponding with them. Log in issues and subscription issues restrict you from using the site and I have not come across anyone to resolve any issues. Paid money and didn't get the service. Waste of money and not even worth your time.
2 years ago
David Banning, CA
The only issue I had with Match.com is that I paid for a subscription, but the women weren't able to read my emails unless they also paid for a subscription. And Match.com doesn't let you know who is a paid subscriber.
So you could write to 10 different women and if none respond back, you have no idea if it's because she isn't interested or if she isn't a paying member and isn't able to read the email.
Hopefully this had changed. I was a paid subscriber in 2011.
2 years ago
PR RA Atlanta, GA
Do Not sign up with Match.com At one tie this company was good as I have used this site through the years but now they are cancelling your paid membership and not providing any answer to why. They are hiding behind a bunch of verbiage that says basically we can take your money and then cancel your paid membership and oh not return your money. I would hate to see anyone go through this please do not sign up for Match - there are other sites just as good if not better. I tried to get answers and they are not willing to have any type of conversation.
2 years ago
Km
I got revenge hacked and someone impersonated me, causing me to get banned from all Match owned dating sites. I tried reversing the ban to no avail.
This awful and cruel ban has hindered my ability to meet the right man to marry. I'm still unmarried in my 50s and deeply unhappy about it.
Match needs to develop an 800 number where people can get customer service and bot rely on bots. I just wish I could plead my case to a live human being who could look into this and get this injustice repaired.
2 years ago
