Match.com

I recently signed up for match.com as user name MYSTAGIC, and got a few people that contacted me, but I couldn't view or click on any of this stuff or even know who was viewing me, until I pay for service, so I paid for service to see who was messaging me, so I wrote some responses to a few people and started talking to someone and we were really hitting it off, but I had to sleep it was 3 am, so I logged out and the next day my account was terminated and no indication to why, and I know I didn't write anything offensive or bad, I uploaded a single photo, and barely used the site, I didn't even have service for more then 12 hours so I wasn't even able to setup anything or proceed with talking to the person I was talking with and now that I am no longer on the site I have no way to contact them. Using match.com was one of the most awful experiences I have ever had with any online site. They give no warning or even explain why your service was terminated, when you try to talk to them they simply refuse to give any real information, and after doing so research into this company they have had serious issues dating as far back as 2011. I paid for service on: 10 December 2017 at 00:11 am account was terminated at : 10 December 2017 at 06:14 am I only used the site for roughly 3 hours and got permanently terminated, for some unknown reason that they won't even tell me. The only response I got was some automated message of: ------------------------------------------------------------ Dear MYSTAGIC, We received your inquiry regarding the status of your Match membership. Please know that due to our Terms of Use, your Match account has been terminated. We believe this action to be in the best interests of our member community. We can also confirm that a full refund has been issued. Your bank can provide you more details about when it will appear on your statement, when the funds will be available to you, etc. If you paid to attend an upcoming Match Event, please know your name has been removed from the RSVP list and any charges associated with the event have been refunded. For reference, our Terms of Use can be accessed at the following link: http://www.match.com/registration/membagr.aspx. Regards, Match Corporate Care ------------------------------------------------------------ Overall, I do not recommend this site for any reason whatsoever. They robbed my chance of talking to someone that I found very interesting, though it's very possible that the activity sent to my account was entirely fake and generated by match.com to be fooled into buying service. Seeing how, not even moments after signing up I receive allegedly all this winks, profile likes, and private messages, from real users, which I find it hard to believe I got all that activity within my first 10 minutes of using the site with a incomplete profile. Then after buying services I could respond to these items. But then suddenly without warning my account is terminated, and I have to get a refund, thankfully, I paid through paypal and have buyer protection. If your looking for dating sites, I wouldn't put match.com any where near my choices, and I will never recommend this site to anyone, and anyone asking about this site, I will tell them the very short experience I had with it.

Beware of tricky cancellation policy. It's done online and even when you think you've done it right, you perhaps have not. It's an auto-renew and the only way to cancel is to stop auto-renewal and then go on and on and on to other screens. I thought I had officially cancelled but I was charged for 3 more months. Apparently the cancellation did not go through. I e-mail them the same day I saw they were about to charge me again to ask why and to try and stop the pending charge. I got no response. Later I went online to their customer service chat and was basically told too bad. I am now disputing the $74.00 charge with my credit card company. Very poor customer service experience.

I had only signed up for a few days (paid for in advance for a six month subscription) , and it was going very slow. I'm average looking / weight wise, all normal (with pics) but go one email in several days. So when I contacted them by email to cancel , all I got was useless canned replies. I had to call, so I did. I hate calling any business due to social anxiety so doing this is a challenge,but I wanted my refund. I had to deal with some immature high-school giggling bimbo type , who claimed she couldn't hear me . I don't know why that would be , but the main irritant was the useless giggling with others around her. I had to hang up as I got nowhere. Will definitely cancel before renewal.

I was a member since November and bought the "private" option (making my subscription price about $10 more) and would also occasionally pay for "undercover" to favorite and look at profiles without leaving a trace that I had seen them. It all started failing around 2 weeks ago. Bought "undercover" - as I had done many times - and looked at (and favorited) profiles which, afterward, stated "they can see you." The last straw was going online tonight while my profile was in "hidden" mode - where, supposedly, no one can see you and you don't come up in searches. Well, someone had viewed me. I sent them multiple e-mails twice about the undercover issue a week ago. No response. Being paranoid (it feels like either a staff member is messing with me, someone hacked my profile or their site is faulty), I immediately pulled my photos and canceled my subscription. It's terrible that their customer service dept. can't even respond when you're paying those fees. And half the time I wondered if the profiles I looked at were even real ones. I wouldn't recommend it to anyone.

It is terrible I signed for a paid subscription For $76 at 25 % discount. They want $140 more for me to able to send a message or anything else.

Horrible. This site could kill dating apps. They spend $$$ on marketing but $0 on customer experience. The members are not vetted and many I believe are fictitious. Profiles are not matched. I engaged with over 30 members over 2 years - had a few so so relations but no matches on the things that count. If looking for a LTR this is not it. When you complain they will throw free months and a ‘coach’ to keep you engaged. Sadly the coach is just a warm body to keep you hooked.

Very HARD to cancel subscription with Match.com. There is no way to talk to a human. All they did was email me with instructions on how to self cancel, but it didn't work. There is no way for me to cancel by myself! So FRUSTRATED! I sent an email asking them to help me unsubscribe but they haven't done it yet! They kept charging me. I had to dispute the transaction with my bank. They then continued to charge me via Apple Pay. I had to dispute the transaction with Apple… This is so ANNOYING!

Zero customer service when they locked me out of my just created account when they could not verify my phone number which I've had for years. Yet they have no phone number to call to get service. All they have is email customer care oh I mean NO CARE, and they don't answer for days and when they do they said the problem was fixed and when I tried to log into my account I got the same message and was still locked out of my account. So they stole my money and never provided me with any services.

I started a paid subscription and cancelled it within 3 business days. According to Match.com Term of Use, I was entitled for a full refund. Yet when I first contacted Match.com, they refused to issue me the refund. I then filed a complaint on BBB and Match.com issued me the full refund right away. Yet Match terminated my account in retaliation on the same day they issued me the refund! Ironically Match.com keeps scammers' accounts alive, as long as they are keeping paying for their subscription!

I cancelled my subscription 7 months agao. I noticed that this month Match took $107 out of my bank account. When I disputed this they claimed that I never cancelled and that I had used their service 25 times in the last 6 months. I've been dating the same woman for 8 months now. Why would I need to use their service? These people are crooks. DO NOT USE!!!

Don't waste your money on Match. They used to be a good company in the past but now they are looking for ways to charge customers for services that should be free. . Such as, they want people to pay more to look at premium members when those were always included before. I have been on Match for three weeks now and have received four likes. Before when I was on Match I would receive daily likes. Their service has turned really terrible and they are not worth spending your money on

I wish I could give 0 stars. I paid for 6 months subscription and my profile gets 1-2 views per day on average. And they are claiming they have thousands of subscribers?? Where are they.? All inactive for months or maybe even years. Customer service keeps sending me automated replies with totally irrelevant information that has no connection to my issues whatsoever! Laughable.

It would be best If I could give negative stars. My account got charged and I got locked in for an additional 6 months, although I had placed a stop to additional membership time. I was never given anything free on this site. The charges are too extreme for membership. It is very hard to talk to a customer representative from this site. Furthermore I personally don't trust this dating site.

I would have recommended Match.com (3.5) until I had a problem. They emailed me stating they weren’t sure if something was happening on my acct. 3 weeks ago! They took down my profile and pics so I couldn’t access them, but left it up for others to see. People have been texting, matching, liking but I cannot respond either because they’ve blurred info or are asking me to pay AGAIN for the premium membership! You only receive help from a bot., cannot talk or chat to a live soul. Never had such terrible service!

What a nightmare! I sign up but get stuck in the verification process - for some reason I can't get the code message. So I call what appears to be the help line and get stuck with a scammer. So I go online for help 2 days ago - no help - just one message that the person on the other end can't help! But of course they have my money - what a crock of crap company

I was trying to sign off and they billed my credit card AGAIN after I had cancelled my membership. no way to get my money back. decided to leave for good after HUNDREDS of fake profiles. (think widow, no kids, 1 pic). it was an expensive lesson but Matchs is going down the tubes and I can't wait to see it happen. That what happens when you rip people off. Karma never forgets!

If I could rate zero I would. The customer service is terrible. You cannot call anyone so you are reliant on email and you get no where trying to work with them via email and it takes days to get a response in between corresponding with them. Log in issues and subscription issues restrict you from using the site and I have not come across anyone to resolve any issues. Paid money and didn't get the service. Waste of money and not even worth your time.

The only issue I had with Match.com is that I paid for a subscription, but the women weren't able to read my emails unless they also paid for a subscription. And Match.com doesn't let you know who is a paid subscriber. So you could write to 10 different women and if none respond back, you have no idea if it's because she isn't interested or if she isn't a paying member and isn't able to read the email. Hopefully this had changed. I was a paid subscriber in 2011.

Do Not sign up with Match.com At one tie this company was good as I have used this site through the years but now they are cancelling your paid membership and not providing any answer to why. They are hiding behind a bunch of verbiage that says basically we can take your money and then cancel your paid membership and oh not return your money. I would hate to see anyone go through this please do not sign up for Match - there are other sites just as good if not better. I tried to get answers and they are not willing to have any type of conversation.

I got revenge hacked and someone impersonated me, causing me to get banned from all Match owned dating sites. I tried reversing the ban to no avail. This awful and cruel ban has hindered my ability to meet the right man to marry. I'm still unmarried in my 50s and deeply unhappy about it. Match needs to develop an 800 number where people can get customer service and bot rely on bots. I just wish I could plead my case to a live human being who could look into this and get this injustice repaired.

I have signed on to OurTime.com. For four days since I joined I have been double billed for the same subscription, have been automatically sent to the OurTime UK link, and cannot get any of this resolved. Impossible to speak to anyone and a reply from them is just an acknowledgment that they received your complaint. And that is it! Do not understand how I had such a wonderful experience the first time using this site and now it is as bad as it was good several years ago!

A gal was sent to me of which I found most interesting. Struck up my FREEBE and decided her answers seemed robotic. Reading between the lines, I now do not believe my correspondent was real. I'm headed to the local gathering places and forget about online dating ...

I joined match and after a week saw that it wasn't performing like I had hoped. The amount of people available and the amount I liked and messaged verses how many of them viewed my profile. So I was unhappy after a week and called customer service for a refund. They refused to give me one, said I only had 2 days to do that. I told them just prorate it for the week I used. They refused and have stuck me with a service I don't want for 6 months. SO REMEMBER IF YOU WANT TO CANCEL YOU HAVE 2 DAYS!!!

Match is the worst of all the dating sites. Around 85% of the pictures are of people that are not subscribing to Match and in the middle of my subscription they blocked my access unless I agreed to their new contract terms. When I demanded a refund for the balance of my subscription they said no problem and there has been nothing but major problems- I have not one cent refunded.

AWFUL. By far and away the worst dating site I used. Constant sexual harassment. I reported five men in my first two weeks, one of whom made me feel unsafe. No refunds. They offered to shut down my account but said no refunds and that they don’t guarantee love. I am ok with that risk. What I am NOT okay with is constant harassment. I spent $160 for two weeks of self esteem kill. Do better match.

I have been on Match for about a month And I have found a reoccurring Thing happening when a person of usually very attractive looks and profile contacts me we usually manage about three messages each at most then I get a message from Match saying that the persons account as been suspended and they have vanished. It’s happened so many times I can’t help believing that Match are using fake profiles.

Can we give less than 1 star? I paid approx 44.00 for a 1 month membership and was unable to view my "like" and "introductions" i called match who reported you need a 3-month subscription to dothat SCAM. This is a very new requirement because I've used this site in the past without this issue. The 3 monthe subscription is about 100.00. Wow they are trash company .

After you pay the fee, the phone verification comes up. I use same phone for 10 plus years, never on a dating site before, than I cant log on. Customer servuce says my phone number violated their polucies, and , at my request, issued a "prorated refund! Prorated for what, I cant log in period . Not to mention that Customer service works only regular business hours, Monday through Friday! Really! So you have to enter communication during your working hours!

I signed up for the three month subscription. In the mist of this, I met someone, not on Match.com, so I wanted to cancel my last month. I canceled online then had to call them because given the fine print, it looked like they were going to charge me for a month I was never going to use. Sure enough, the woman on the phone told me that they wouldn't refund my last month, that I hadn't used yet, that was about a month and a half away. I feel as if I was scammed. They took my money for a month, I am never going to use. This should be illegal. I feel like its fraud.

Within minutes of signing up, liking a few profiles, and sending a few messages (all totally benign) my account was blocked with no explanation. I got a refund (possibly only because my PayPal payment had not fully gone through), but my research revealed that people have been blocked just for hitting “like” without paying for it. Ridiculous and insulting. I would give this site a zero if possible.

BUYER BEWARE!! They hook you in and then its like a bait and switch. They send you matches not even close to what your requirements are and then when you ask questions about not being able to sign in they cancel you. And when you ask for a reason why ,they tell you (this is verbatim) "Due to our privacy practices, we cannot disclose specifics about any Match account, including your own. " Very unprofessional.

Rubbish - don’t do it! You can’t cancel it! They don’t answer the phone- no Matter what option you choose - there is no one to speak to - ever! They say the only way to stop it auto renewing from an iPhone is to do it from settings - subscriptions- it’s not there in my list. I paid £60 the first time for 6months, I used it for all of 2 weeks - it’s was rubbish and even though I thought I’d cancelled it it then it auto renewed and charged me £119.34!!!!! I went to PayPal who came back saying that my refund had been declined! Steer well clear of this money machine!

Scam. I signed up for this twice, each time for 6 months. A lot of fraudulent profiles. Especially when your subscription runs out. What happens after it ends is that all of the sudden you will get a lot of women liking you and sending you messages. When you resubscribe to see who liked you and messaged you, the majority of the time their accounts are no longer active or hidden. After the second subscription ran out, sure enough I received a lot of likes and messages. Would I renew?? Nope, no thanks, pass.

I actually was liking match for the one day I could use it before they canceled me because I am married. I was transparent in my profile that I am married and live with and take care of my husband who is cognitively and physically disabled. Apparently this disqualifies me despite the fact that this is a growing demographic. They had 2 weeks to review and see this as an issue before I paid and another week from when I paid to when I started responding to messages to notice this and determine that I shouldn't be canceled, but didn't do anything.

I like the personality quizes and questions to try and make a match. There is also plenty of people to go through and chances are you can find a good match.

I stopped using the website but then I found a $71 USD charge on my credit card. match.com automatically charged me a 3 month renewal fee of $71 USD two days earlier. I received no email notice from them leading up to the automatic payment. I called their number and the operator said the best he can do is refund me $20.01 and he refused to transfer me to his supervisor. In summary they charged me $51 for a service I did not use.

This company does NOT really have huge pool of profiles. I mean - real profiles, as they keep ( with you even knowing it) EVERY profile they had during entire time the company exists ( like for 10+ years). They do NOT delete your profile if you were there. It is still there, it is still offered to current members . That is actually A FRAUD , as they are charging you for participation in the data base, which consists of maybe 75 % of old, already non-existent profiles. It is tricking you for their benefits.

Match gave me very poor customer service. The search functions are also broken, ignoring your profile and sending you matches you dont want to see. The number of "active" users seems questionable as well. On my search I was met with mostly profile that said they were active within 3 weeks. Which is the longest it will say. To me this means the "active" member counto is questionable. The site looks dead from my perspective.

95% of the email I receive on Match.com is from fake users trying to get me to use my personal email. I received identical paragraphs of overly-flattering, trying to sound American email from multiple users. This is because Match.com encourages people to join free for 3 days so the spammers in some other country just keep grabbing a photo off the Internet and joining under many names. BEWARE!!!

I tried Match.com for a whole evening and it was okay. Not my favorite app to get around, kind of confusing. But people on this dating site were pretty nice and I got a few good dates out of it!