Match.com

I paid good money for this service. When I was having trouble remembering my e-mail and password combination, I requested password reset help. After getting a new password, it quit working. I then was arbitrarily "cancelled". The reason they gave me was " suspicious activity." I was simply trying to access my account. I spent 4 hours talking to the five different customer service agents (that speak marginal English) with the same answer from all of the; your account has been suspended and it was for ' suspicious activity'. Who runs a business like this? In all my years, I would say that of all the 'customer experiences ' I have had with anyone, this company is the worst. There is little to no accountability. It's no wonder the Federal Government sued them a few years ago. In fact, I hop Match goes under. Soon. Signed, Linden Ritchie Tucson This company took my money. It's plain and simple. Match is unscrupuloius. They will rip you off if they can. They avoid resolving issue, put you on hold for hours and there is no accountability. Don't try calling head office because they will firewall you. I will however, get my pounf of flesh even if I have to drive to Dallas to fin Joe C COO, Sam Y CFO or anyone else that cares about customer service.

I found my husband on Match💞 I definitely recommend it to all my single friends. The app is super user friendly. And hopefully I never have to use it again…but if the need does ever arise… I surely will. 😅

It's very simple: I paid (in advance, as all must do) and met and for a short while, dated a woman. It turns out she was more than a leeetle crazy, was a sycophant, OH, and a liar!! The sixth week she goes, "I should have mentioned that I'm married." I broke it off, she cyber-stalked me, and filed some complaint to Match and they promptly terminated my account without due process or a refund. So basically they are an uncaring, nameless, voiceless, greed machine that ALSO OWNS OkCupid and Hinge, from which I've also been terminated without a refund. Isn't this unamerican? The psychos and truth deniers are influencing Match so if you value your money, don't use Match, OkCupid, or Hinge.

I have joined Match in the past and this time, I thought I would be appreciated as a customer. I was offered a discounted price via email, but I make a mistake during the purchase and ended up paying more. I reached out to Match.com customer service and they said there was nothing they could do about it. Match.com is a money scam. Do not sign up. I signed up for 3 months, and I have never been so disappointed. The choice of men on there was horrible too. Very needy men who keep messaging you repeatedly if you do not reply. Not a single good catch in 3 months. What does that tell you? Match.com will talk themselves up and advertise itself well, but you will be very disappointed to learn you wasted your money. They do not care about their customers, or care to keep them. Due to a low number of people signing up, they’ll take your money and then you’re stuck with them for a few months. I’ve never been so frustrated.

Made the mistake of trying match.com again after a couple years away. I left because of deceptive billing practices and false matching and likes they create in an attempt to keep users engaged. Like before, as I neared the end of my term, I could no longer access my account settings or change my password. I received an error message multiple times and was directed to email customer support. I attempted this process multiple times over a few weeks with no luck. Of course during this process they withdrew double the membership fee I originally signed up for and they still have not resolved access to my account. I can navigate all areas of my account accept for my membership section. Very dishonest business approach and shocked I was dumb enough to use match.com again. Biggest crooks in the online dating world. Won't make the same mistake again. Users beware....this dating services is worse than a third rate gym membership when attempting to cancel. Steer clear!!!

The website has serious bugs. I have encountered these: (1) Women have told me that the history of our conversation disappears sometimes. In other words, they can't see what we've written to each other previously. Some have gotten mad at me, on the assumption that this is because I blocked them. When I complained about this, Match customer support seemed to be unable to understand what I was saying. They actually advised me to clear my browser's cache and cookies, as if this would change what other people see on the website. (2) For weeks now, I have had problems logging in. Yesterday, for example, I was not able to log in to Match.com using the Chrome browser. Instead, I was redirected to uk.match.com. Great if I lived in Britain, but I don't. I was able to log in using Firefox, but that was atypical. Most days, an attempt to log in on Firefox runs me through the website's Captcha, and then puts me back at the login screen. Match.com customer service has been completely unhelpful: here, again, they keep sending back messages suggesting that I clear my browser's cache and cookies.

1. In my personal observation hence perception, this outfit and their affiliates are likely plagued with FRAUD. They collect hefty fees for making people to believe that customers will have access to hundreds of thousands if not millions of singles, seeking marriage, friendship, companionship, etc. if they pay hefty fees UP FRONT, and go along with additional piecemeal traps for paying more and more. Moreover, they plant "lawyers" and other observers into the pool, making sure that that their scheme is not uncovered or not distributed among customer thus provoking mass cancellations. 2. It starts with something like "FREE, find millions of singles looking for you, FREE". They collect your info, but at the end of the FREE subscription process you see nothing until you "subscribe", i.e. buy into their fraudulent tricks. You see nothing for free, but ... NOTE!! ... now they have your what they call PROFILE. It's the profile's they merchandise, sell, promise, use for temptation, and for enticing people into their process. Note again, you haven't signed up yet, but they already your profile, and even if you do not want to subscribe, you cannot withdraw your information. It's all out there, sold, marketed, viewed, as if you were already a member. Of course, the viewers won't get a response, but that can happen from legitimate members too if they are not interested. Hard to tell, and they milk the last penny out of this scenario. But, that's not all. 3. Members' subscription expire, or they quick. They are out. But not their PROFILE. They continue to get merchandised, viewed, and offered for view. Again, those seeking responses from these will not get any because the folks they are "viewing" are not around. But they do not know that, and have no way to ever know that - unless their friends or others join and see nonexistent members' PROFILES still floating around in the system, bringing in moneys. In other words, they sell merchandise that does not exist!! 4. If you get suspicious and ask questions about the system, or about what's going on, and one of their on line floaters see it, you get terminated from the system for violating the "terms of the agreement", but no refund! I hope this provokes thought, and attracts scrutiny. In my opinion, this is largely a fraudulent operation.

I recently signed up for match.com as user name MYSTAGIC, and got a few people that contacted me, but I couldn't view or click on any of this stuff or even know who was viewing me, until I pay for service, so I paid for service to see who was messaging me, so I wrote some responses to a few people and started talking to someone and we were really hitting it off, but I had to sleep it was 3 am, so I logged out and the next day my account was terminated and no indication to why, and I know I didn't write anything offensive or bad, I uploaded a single photo, and barely used the site, I didn't even have service for more then 12 hours so I wasn't even able to setup anything or proceed with talking to the person I was talking with and now that I am no longer on the site I have no way to contact them. Using match.com was one of the most awful experiences I have ever had with any online site. They give no warning or even explain why your service was terminated, when you try to talk to them they simply refuse to give any real information, and after doing so research into this company they have had serious issues dating as far back as 2011. I paid for service on: 10 December 2017 at 00:11 am account was terminated at : 10 December 2017 at 06:14 am I only used the site for roughly 3 hours and got permanently terminated, for some unknown reason that they won't even tell me. The only response I got was some automated message of: ------------------------------------------------------------ Dear MYSTAGIC, We received your inquiry regarding the status of your Match membership. Please know that due to our Terms of Use, your Match account has been terminated. We believe this action to be in the best interests of our member community. We can also confirm that a full refund has been issued. Your bank can provide you more details about when it will appear on your statement, when the funds will be available to you, etc. If you paid to attend an upcoming Match Event, please know your name has been removed from the RSVP list and any charges associated with the event have been refunded. For reference, our Terms of Use can be accessed at the following link: http://www.match.com/registration/membagr.aspx. Regards, Match Corporate Care ------------------------------------------------------------ Overall, I do not recommend this site for any reason whatsoever. They robbed my chance of talking to someone that I found very interesting, though it's very possible that the activity sent to my account was entirely fake and generated by match.com to be fooled into buying service. Seeing how, not even moments after signing up I receive allegedly all this winks, profile likes, and private messages, from real users, which I find it hard to believe I got all that activity within my first 10 minutes of using the site with a incomplete profile. Then after buying services I could respond to these items. But then suddenly without warning my account is terminated, and I have to get a refund, thankfully, I paid through paypal and have buyer protection. If your looking for dating sites, I wouldn't put match.com any where near my choices, and I will never recommend this site to anyone, and anyone asking about this site, I will tell them the very short experience I had with it.

Beware of tricky cancellation policy. It's done online and even when you think you've done it right, you perhaps have not. It's an auto-renew and the only way to cancel is to stop auto-renewal and then go on and on and on to other screens. I thought I had officially cancelled but I was charged for 3 more months. Apparently the cancellation did not go through. I e-mail them the same day I saw they were about to charge me again to ask why and to try and stop the pending charge. I got no response. Later I went online to their customer service chat and was basically told too bad. I am now disputing the $74.00 charge with my credit card company. Very poor customer service experience.

I had only signed up for a few days (paid for in advance for a six month subscription) , and it was going very slow. I'm average looking / weight wise, all normal (with pics) but go one email in several days. So when I contacted them by email to cancel , all I got was useless canned replies. I had to call, so I did. I hate calling any business due to social anxiety so doing this is a challenge,but I wanted my refund. I had to deal with some immature high-school giggling bimbo type , who claimed she couldn't hear me . I don't know why that would be , but the main irritant was the useless giggling with others around her. I had to hang up as I got nowhere. Will definitely cancel before renewal.

I was a member since November and bought the "private" option (making my subscription price about $10 more) and would also occasionally pay for "undercover" to favorite and look at profiles without leaving a trace that I had seen them. It all started failing around 2 weeks ago. Bought "undercover" - as I had done many times - and looked at (and favorited) profiles which, afterward, stated "they can see you." The last straw was going online tonight while my profile was in "hidden" mode - where, supposedly, no one can see you and you don't come up in searches. Well, someone had viewed me. I sent them multiple e-mails twice about the undercover issue a week ago. No response. Being paranoid (it feels like either a staff member is messing with me, someone hacked my profile or their site is faulty), I immediately pulled my photos and canceled my subscription. It's terrible that their customer service dept. can't even respond when you're paying those fees. And half the time I wondered if the profiles I looked at were even real ones. I wouldn't recommend it to anyone.

I'm glad I had this experience after reading about other complaints about them! I wasn't even able to join the site because the email address I use for everything brought back a message that my email could not be used to register on their site.

I wish I could give 0 stars. I paid for 6 months subscription and my profile gets 1-2 views per day on average. And they are claiming they have thousands of subscribers?? Where are they.? All inactive for months or maybe even years. Customer service keeps sending me automated replies with totally irrelevant information that has no connection to my issues whatsoever! Laughable.

It would be best If I could give negative stars. My account got charged and I got locked in for an additional 6 months, although I had placed a stop to additional membership time. I was never given anything free on this site. The charges are too extreme for membership. It is very hard to talk to a customer representative from this site. Furthermore I personally don't trust this dating site.

I would have recommended Match.com (3.5) until I had a problem. They emailed me stating they weren’t sure if something was happening on my acct. 3 weeks ago! They took down my profile and pics so I couldn’t access them, but left it up for others to see. People have been texting, matching, liking but I cannot respond either because they’ve blurred info or are asking me to pay AGAIN for the premium membership! You only receive help from a bot., cannot talk or chat to a live soul. Never had such terrible service!

What a nightmare! I sign up but get stuck in the verification process - for some reason I can't get the code message. So I call what appears to be the help line and get stuck with a scammer. So I go online for help 2 days ago - no help - just one message that the person on the other end can't help! But of course they have my money - what a crock of crap company

I was trying to sign off and they billed my credit card AGAIN after I had cancelled my membership. no way to get my money back. decided to leave for good after HUNDREDS of fake profiles. (think widow, no kids, 1 pic). it was an expensive lesson but Matchs is going down the tubes and I can't wait to see it happen. That what happens when you rip people off. Karma never forgets!

If I could rate zero I would. The customer service is terrible. You cannot call anyone so you are reliant on email and you get no where trying to work with them via email and it takes days to get a response in between corresponding with them. Log in issues and subscription issues restrict you from using the site and I have not come across anyone to resolve any issues. Paid money and didn't get the service. Waste of money and not even worth your time.

The only issue I had with Match.com is that I paid for a subscription, but the women weren't able to read my emails unless they also paid for a subscription. And Match.com doesn't let you know who is a paid subscriber. So you could write to 10 different women and if none respond back, you have no idea if it's because she isn't interested or if she isn't a paying member and isn't able to read the email. Hopefully this had changed. I was a paid subscriber in 2011.

Do Not sign up with Match.com At one tie this company was good as I have used this site through the years but now they are cancelling your paid membership and not providing any answer to why. They are hiding behind a bunch of verbiage that says basically we can take your money and then cancel your paid membership and oh not return your money. I would hate to see anyone go through this please do not sign up for Match - there are other sites just as good if not better. I tried to get answers and they are not willing to have any type of conversation.

I got revenge hacked and someone impersonated me, causing me to get banned from all Match owned dating sites. I tried reversing the ban to no avail. This awful and cruel ban has hindered my ability to meet the right man to marry. I'm still unmarried in my 50s and deeply unhappy about it. Match needs to develop an 800 number where people can get customer service and bot rely on bots. I just wish I could plead my case to a live human being who could look into this and get this injustice repaired.

I have signed on to OurTime.com. For four days since I joined I have been double billed for the same subscription, have been automatically sent to the OurTime UK link, and cannot get any of this resolved. Impossible to speak to anyone and a reply from them is just an acknowledgment that they received your complaint. And that is it! Do not understand how I had such a wonderful experience the first time using this site and now it is as bad as it was good several years ago!

A gal was sent to me of which I found most interesting. Struck up my FREEBE and decided her answers seemed robotic. Reading between the lines, I now do not believe my correspondent was real. I'm headed to the local gathering places and forget about online dating ...

I joined match and after a week saw that it wasn't performing like I had hoped. The amount of people available and the amount I liked and messaged verses how many of them viewed my profile. So I was unhappy after a week and called customer service for a refund. They refused to give me one, said I only had 2 days to do that. I told them just prorate it for the week I used. They refused and have stuck me with a service I don't want for 6 months. SO REMEMBER IF YOU WANT TO CANCEL YOU HAVE 2 DAYS!!!

Match is the worst of all the dating sites. Around 85% of the pictures are of people that are not subscribing to Match and in the middle of my subscription they blocked my access unless I agreed to their new contract terms. When I demanded a refund for the balance of my subscription they said no problem and there has been nothing but major problems- I have not one cent refunded.

AWFUL. By far and away the worst dating site I used. Constant sexual harassment. I reported five men in my first two weeks, one of whom made me feel unsafe. No refunds. They offered to shut down my account but said no refunds and that they don’t guarantee love. I am ok with that risk. What I am NOT okay with is constant harassment. I spent $160 for two weeks of self esteem kill. Do better match.

I have been on Match for about a month And I have found a reoccurring Thing happening when a person of usually very attractive looks and profile contacts me we usually manage about three messages each at most then I get a message from Match saying that the persons account as been suspended and they have vanished. It’s happened so many times I can’t help believing that Match are using fake profiles.

Can we give less than 1 star? I paid approx 44.00 for a 1 month membership and was unable to view my "like" and "introductions" i called match who reported you need a 3-month subscription to dothat SCAM. This is a very new requirement because I've used this site in the past without this issue. The 3 monthe subscription is about 100.00. Wow they are trash company .

After you pay the fee, the phone verification comes up. I use same phone for 10 plus years, never on a dating site before, than I cant log on. Customer servuce says my phone number violated their polucies, and , at my request, issued a "prorated refund! Prorated for what, I cant log in period . Not to mention that Customer service works only regular business hours, Monday through Friday! Really! So you have to enter communication during your working hours!

I signed up for the three month subscription. In the mist of this, I met someone, not on Match.com, so I wanted to cancel my last month. I canceled online then had to call them because given the fine print, it looked like they were going to charge me for a month I was never going to use. Sure enough, the woman on the phone told me that they wouldn't refund my last month, that I hadn't used yet, that was about a month and a half away. I feel as if I was scammed. They took my money for a month, I am never going to use. This should be illegal. I feel like its fraud.

Within minutes of signing up, liking a few profiles, and sending a few messages (all totally benign) my account was blocked with no explanation. I got a refund (possibly only because my PayPal payment had not fully gone through), but my research revealed that people have been blocked just for hitting “like” without paying for it. Ridiculous and insulting. I would give this site a zero if possible.

BUYER BEWARE!! They hook you in and then its like a bait and switch. They send you matches not even close to what your requirements are and then when you ask questions about not being able to sign in they cancel you. And when you ask for a reason why ,they tell you (this is verbatim) "Due to our privacy practices, we cannot disclose specifics about any Match account, including your own. " Very unprofessional.

Rubbish - don’t do it! You can’t cancel it! They don’t answer the phone- no Matter what option you choose - there is no one to speak to - ever! They say the only way to stop it auto renewing from an iPhone is to do it from settings - subscriptions- it’s not there in my list. I paid £60 the first time for 6months, I used it for all of 2 weeks - it’s was rubbish and even though I thought I’d cancelled it it then it auto renewed and charged me £119.34!!!!! I went to PayPal who came back saying that my refund had been declined! Steer well clear of this money machine!

Scam. I signed up for this twice, each time for 6 months. A lot of fraudulent profiles. Especially when your subscription runs out. What happens after it ends is that all of the sudden you will get a lot of women liking you and sending you messages. When you resubscribe to see who liked you and messaged you, the majority of the time their accounts are no longer active or hidden. After the second subscription ran out, sure enough I received a lot of likes and messages. Would I renew?? Nope, no thanks, pass.

I actually was liking match for the one day I could use it before they canceled me because I am married. I was transparent in my profile that I am married and live with and take care of my husband who is cognitively and physically disabled. Apparently this disqualifies me despite the fact that this is a growing demographic. They had 2 weeks to review and see this as an issue before I paid and another week from when I paid to when I started responding to messages to notice this and determine that I shouldn't be canceled, but didn't do anything.

I like the personality quizes and questions to try and make a match. There is also plenty of people to go through and chances are you can find a good match.

I stopped using the website but then I found a $71 USD charge on my credit card. match.com automatically charged me a 3 month renewal fee of $71 USD two days earlier. I received no email notice from them leading up to the automatic payment. I called their number and the operator said the best he can do is refund me $20.01 and he refused to transfer me to his supervisor. In summary they charged me $51 for a service I did not use.

This company does NOT really have huge pool of profiles. I mean - real profiles, as they keep ( with you even knowing it) EVERY profile they had during entire time the company exists ( like for 10+ years). They do NOT delete your profile if you were there. It is still there, it is still offered to current members . That is actually A FRAUD , as they are charging you for participation in the data base, which consists of maybe 75 % of old, already non-existent profiles. It is tricking you for their benefits.

Match gave me very poor customer service. The search functions are also broken, ignoring your profile and sending you matches you dont want to see. The number of "active" users seems questionable as well. On my search I was met with mostly profile that said they were active within 3 weeks. Which is the longest it will say. To me this means the "active" member counto is questionable. The site looks dead from my perspective.

95% of the email I receive on Match.com is from fake users trying to get me to use my personal email. I received identical paragraphs of overly-flattering, trying to sound American email from multiple users. This is because Match.com encourages people to join free for 3 days so the spammers in some other country just keep grabbing a photo off the Internet and joining under many names. BEWARE!!!

I tried Match.com for a whole evening and it was okay. Not my favorite app to get around, kind of confusing. But people on this dating site were pretty nice and I got a few good dates out of it!