Name: Turo
Rating: 1.3

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Ryan_92 Woodland Hills, CA

I was a HUGE Turo fan up until this past rental... We had the car parked in a safe parking lot and in the middle of the night, the catalytic converter was stolen. To wake up to this is frustrating enough but dealing with Turo made this situation even worse. When I called to ask what to do, they said fill out a damage claim and call the host. When I went to complete the claim, it asked questions that I could even answer and wouldn't let me submit - e.g. what was the amount of the damage... police report... etc... When I called the host, the host initial response was to call support. Again support referred me back to the host who then agreed to have a tow truck come to get the car. When I went to modify the trip, it wouldn't let me end it even though I no longer had the car. Also, I got the protection plan which I frankly never thought about theft and assumed that this was for negligence on my end. Turns out that I will end up paying $500 for the deductible and then if this cost over $1,000 which it will, I will then be responsible for that as well. I really don't understand how this isn't covered by Turo and the host's insurance as this wasn't my fault. I even have video of the people that did it. Also, know that if the protection is only up to $1000 and you are paying $500, the amount over $1000 if you then go to your insurance is just going to trigger your deductible which in my case is another $500, so then there is no point in having the PROTECTION PLAN in the first place. Just be aware as this is a recipe for ruining your trip / day.

8 months ago

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Pearl Deep San Francisco, CA

My experience with Turo was nothing short of a nightmare. After spending hours until 2 am discussing my issue with their customer agent, they failed to resolve the problem that stemmed from their own errors. When the issue was finally addressed in the morning, the price had skyrocketed due to changes made by Turo, not the host. Despite providing screenshots of my conversation with the customer agent, Turo arrogantly brushed off my request for them to cover the price difference caused by their mistakes. Their smirking indifference and lack of accountability were beyond frustrating. This entire ordeal has left me utterly disappointed, and I have already uninstalled the app. My trust in Turo is shattered, and I will never consider using their service again. One star is generous given the awful and negative experience I endured.

8 months ago

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Adrian Moore. Galway, G

HIRER BEWARE they will try to take you for as much as they can. I hired a car in the US for 1 week. The host was really great and the car was wonderful. Near the end of the trip I reversed into a stone wall at a very slow speed which caused some very small scratches. I went through the proper steps and was fully co-operative throughout. Within 1 day of my report Turo took $500 from my account as a repair deposit, and then a couple of days later told me that the cost of the repairs would be $1,300 which I thought was over the top but I didn't contest it. When they notified me of the full amount they offered the choice of payment through a payment plan, and I immediately responded to say I was interested in this option, but was then told the time had lapsed and that the final payment was already processed and had left my account. I was very annoyed that the payment had been processed without notice as my trip in the US was costly and at the time I would have much preferred paying the costs over time. I contacted Turo but after several emails back and forth I had no choice but to accept the situation. Almost a month passed and I receive another notification of ANOTHER CHARGE of over $1,000 (began with an additional charge of $1600+ but somehow mysteriously dropped to almost $1100 after I sent them a strongly worded email) for "hidden damage" for "damages that were identified when doing a tear-down of the vehicle to guarantee the safety of it". The damage was minimal, a couple of superficial scrapes, and repairs did not require a tear down and I am absolutely certain (because of the speed I was travelling, the lack of dents etc;) that there were no "hidden damages". This company is brazenly out to take as much of your hard earned money as they can, and I would strongly suggest hiring ANYWHERE else.

8 months ago

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Rick Diamond Owings Mills, MD

My wife and I rented a car from a Turo host, Alejandro P. in Providence, RI. Five days after returning the car, Turo emailed me, stating the host had submitted a smoking violation. He even included two pictures. Turo charged our card a $275 penalty fee. Now here's the kicker. My wife and I don't smoke! No one else had been in the car. Turo apparently conducted an inquiry and sided with the host. We were adamant with them that we don't smoke. Didn't seem to matter. With a ride sharing service like Turo, siding with the host is essential to their business model. Turo gets their income from the hosts. This is a flaw that can't be rectified. We were first time users of Turo and will never use them again. Use this service at your own risk!

8 months ago

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Allan Freedman Silver Spring, MD

The concept of Turo is great. But our personal experience of renting a Prius for a month was less than satisfactory, particularly when you add in all the fees that Turo dumps on you. The pickup was reasonable. We used the app to save pictures of the car and the host was onsite to give us a key. The car stank, badly. My wife, the primary driver, didn't comment until we had the car in front of our home. Someone had smoked in the vehicle. We let it air out on a nice day but the stank didn't go away. The return process as terrible. We showed up 20 minutes before the appointed return time. After 40 minutes we reached out to the host and after another ten minutes they said to leave the keys in the mail slot. There was no advanced communication from the host. Later they claimed to have been onsite at the appointed time but had to leave. Total baloney that I assume was for Turo's benefit. We needed an additional one month car rental and we ended up going with Budget. It was much cheaper and their quoted price as all in without the extra's Turo piles on. If you need a vehicle, look at all options before making a decision. For us, Turo was a terrible customer experience and just too darn expensive for what we got.

9 months ago

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Marcos Roberto Albuquerque, NM

Angela best agent. Rented a car and it broke down. Wonderful agent, Angela, not only refunded us but booked us with a car that we wanted for the same price! She really saved us!!!

10 months ago

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I’llrentyacar North Richland Hills, TX

As a host I have a mixed review… these renters who say they get charged $150 for a cleaning fee and all they had was a little dog hair or smoke in the car and lie about it and get charged $250 know the rules. the renter is usually fully aware of the no pets and no smoking policy and usually are told of the policy again when they are checked into the car. We charge because the next person who rents the car might be allergic to dog hair or smoke and will leave a horrible review and so we usually have to have it professionally cleaned which is easily $150… also, we have to take pics before and after the rental to prove that the customers mess is worth the charge. Turo reps make the decision based on pictures so usually the renter really didn’t give a crap and did what they wanted. as far as customer service… it is horrible on both ends. Hosts and guests. You can’t understand the person you are talking to when and if you do get someone on the phone and usually their hands seem to be tied on any help you may need. The coverage for the host is a joke. It’s not insurance, but coverage…. If you get my drift. Their insurance description is so vague that if something happens to the car you are worried sick until it’s resolved.

1 year ago

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Larry Blachut CA

My Turo host from Scottsdale AZ was great. The previous renters turned in the car with a cracked windshield. Scottie called me and told me that he would not have enough time to replace it. I asked if it was drivable and when he said yes I said no problem. He documented the crack with pictures and I was off. Good service, good car and great rate. Thus was my first time using Turo and I would do it again , especially through Scottie and his partner.

2 years ago

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Mimi Columbus, OH

I booked a car through Turo about 4 weeks ago. I planned on extending the stay, but was unable to because my bank froze my card. I wasn’t able to return the car that night and did not expect my bank to freeze my car cause me to not be able to extended the trip, so I contacted the host and told them the situation and that I would would fix the card issue first thing in the morning when I spoke with my bank and pay for the extended time. The host said it was fine. They then report the vehicle as late the next morning which is fine they were just doing what they were supposed to do and following Turo regulations. My account was then suspended while they investigate or whatever they needed to do to verify everything. I did everything that was needed of me from Turo to clear my account to be able to book again with them. A few weeks ago I tried to login and my account went from restricted to terminated. I have called their customer service and chatted with various of their verification team members multiple times through the day throughout the week for about a month now and nothing have been resolved or nobody has got back with me on fixing the issue like they said they would. I keep getting told that my case was recommended to their special team and someone from that department would get in touch with me via email and nobody has for the last 4 weeks. So, I am not sure when or if I will ever be getting my account back. It was an overall good experience as far as booking and car rental goes. Just don’t encounter any problems with them because it will never get fix.

3 years ago

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Chevalisa Bruzzone Santa Cruz, CA

I worked with Mike and Melissa in the Boulder, CO area and I found them to be friendly, caring and professional. And the car was almost-new tidy, smell free and one tank took me seven hours at 70 MPG to deplete! Would absolutely recommend these folks.

3 years ago

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Dmitry B Arlington, VA

I like Turo. All was smoothly and convenient. But the only thing was dissapointed to me, After my first car booking "Turo support" starting ask me to send them ID photo and credt card photo. For understanding, I already did it right after registration before my first booking. So I almost sure that was SCAM. Be careful! They writes from toro.com domain and it seems very fishily and suspicious.

3 years ago

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Sara Ramirez Montes ,

It was perfect!. Nathan was great!. He answered all my questions right away and made it super easy for me!. I will for sure rent from him again next month when in Minnesota. Make sure to check all the car options he has!. He has all sorts of options!

3 years ago

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Kelly West Bloomfield, MI

It was my First time using Turo and I was more than pleased with the ease of the process, The friendliness of Ryan, and the cleanliness of the vehicle. It was honestly, a better Experience than other car rentals used in the past. Thank you Ryan!!

3 years ago

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Mallory_B Bedford, TX

Easy check in and out, and a nice clean vehicle. My only complaint is that when booking the vehicle months in advance it was supposed to be for pick up/drop off at the airport...I messaged the owner days before to let him know the flight changed by 30 min and he informed me that I made reservations before they changed it to an extra $120 for airport drop off? I think I should have been told about this, the Uber ride there and back was $60...I would have chosen a different vehicle. Oh well, something to look out for next time.

3 years ago

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Dashawniese Rainey Miami, FL

This was my first time using Turo when I had questions the owner of the vehicle respond very quickly. There was some misunderstanding on my end and the issue was resolved quickly. I would definitely rent from Turo again now that I understand the process.

3 years ago

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jari56ify ,

When you do have a problem with Turo it is monumental because you can't really talk with anyone. Like so many companies nowadays, they cut costs by trying to make too many things automated. When Turo works like it is supposed to, it is great! If there were an easier way to speak with someone, it would easily get 5 stars. Due to a lowsy chat feature being your only outlet for contact, it doesn't get that just yet.

3 years ago

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Derek Jones Washington, DC

This is a great way to rent vehicles. My car had to he put in the shop for emergency repairs and I would not have been able to get around without a car. Turo provided a way to get myself and my family around while the car was repaired

3 years ago

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yuli San Francisco, CA

it was good, but very precarious - the hosts are not fully committed to the time frame: one host cancelled on us an hour before, claiming they actually need the car; the second host said it might not be ready on time, though eventually it was. this almost disrupted our entire plans and it seems like there is no penalty for a host to do that, whereas I would have had to pay more had I brought the car back later than agreed. Also, booking fees are very high.

3 years ago

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Dan Doyle Los Angeles, CA

My experience with Cheryl has been nothing but positive. Without Toro we would not have been able to vacation as we did. What a wonderful alternative to the status quo of rental car agencies. I'd much rather give my hard earned money to individuals rather than faceless corporations! Thank you Turo!

3 years ago

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Laynehorvath Los Angeles, CA

Would use again, but slightly dissapointed. I paid for 3 days for a car rental and mistakingly only put in a 51 hour time slot which is just barely over a 2 day rental to where i paid for the full 3 days/72 hours. To start off i rented the car 2 weeks previous from the trip. So the next day when i realised my mistake, i go onto the turo app and try to change/modify the trip. When i try clicking on any of the links to modify trip it pops up loading like its trying to load and then an "oops, something went wrong" notice popped up. I had a buddy acrost country try on multiple units and it relayed the same message. So at that point i email turo about the situation, which they were very polite but they said they would not be able to edit the trip on their end and i would have to do it through the app or call the number that they had. I was very busy so i waited a few days and called the number for turo and it constantly rang with no pick up or voicemail! So at that point i was kind of dissapointed and figured i would just talk to the owner day of pick up and see if there was anything he would be able to do. Vern the owner was extremely nice but inevidably was not able to modify the trip on his end as its all done through the app! The app that was not working correctly for multiple parties to edit the trip. In the end i do realise it was my mistake to start but i feel like i put sufficiant effort into editing my trip without much feedback/help on the turo side! In the end for a 200$ a day car rental i would say 100% i didnt get the full use of the car for that day and only used 270 of the 450 miles total because of it... just seeing if maybe there is something you could do on your guys end to credit the partial/full day.... once again it was an extremely fun car to drive and everyone was nice to talk to but the small glitches on turos end made it so my full 3 day rental was not fulfilled

3 years ago

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André Mayo Lebanon, TN

Way easier than renting from a traditional car rental place—and way better selection/rates. Definitely using Turo more moving forward. My host was great and the trip was nothing short of amazing (rented a Tesla for the first time)!

3 years ago

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Brandy B Kosciusko, MS

First experience was great! Sarolta was an amazing host. She was so accommodating. We had to book with her at the last minute because our other Turo reservation was canceled. She was so sweet and the van was everything we needed.

3 years ago

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Brian Smith Lakeland, FL

Turo trip was great. The convenience is so nice. The Van we rented was perfect Gabriel ( Van Owner). Was very nice and Answered all my questions We will definitely use Turo again and Suggest to friends Thank You Bryan Smith

3 years ago

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Brittney Copeland Ocala, FL

The vehicles and owner on turo are great love the service and stress free booking. However lately turo has recently went up on their fees making the fees almost the same amount of the car which is unfair to the owners and us as renters. This fee is daily which almost makes you not wanting to rent and this was just a recent thing. If they get that figured out then it will then be a excellent service all over again

3 years ago

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Sharita Wright Aubrey, TX

With skepticism I rented a car! After my experience, I’ll only rent from Turo from here on out! Very satisfied with the process and how seamless the entire rental experience was! The car was great and I’ll probably re-rent that same vehicle!

3 years ago

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Tyrone Van Buren Houston, TX

Host are always amazing and accommodating except for one bad experience, but other than that I have no complaints, I just wish there were more options and maybe less fees on top of the rental rates, this makes some rentals unaffordable

3 years ago

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Michael Carroll Las Vegas, NV

Turo was great.. it took me a long time to use it.. but now that I have I would never rent a car any other way.. I’m a officially done with rent a car companies... I would only use Turo when renting a car.. A simple, easy, hassle free way to rent a car...

4 years ago

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Amy Harris Orlando, FL

My host was in constant contact with me. The car was delivered clean & had a full tank of gas. The reservation process was smooth & easy. Turo is easier to use than a typical rental car agency. I will continue to use Turo over other rental agencies. Great job, app & program Turo!!

4 years ago

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Leo Chin South San Francisco, CA

Renting JC FIrecraker Red Mustang was an enjoyable Smooth experience. JC our host was excellent he delivered a flawlessly detailed vehicle upon pickup, courteous and easy to work with demonstrated all key features of his Firecracker Red Mustang Convertible all contributing to an awesome experience. 5 Stars

4 years ago

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Douglas Jasken Saint Cloud, MN

I have used the app 3 times. One time I did have to cancel a trip because a family member got sick and it was easy to cancel and we got all of our money back. The other 2 times both renters were very accommodating and everything ran smooth as can be. I can't wait for my next trip.

4 years ago

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Anna Ramirez Burbank, CA

Very convenient, I loved that I could use my bank card. Pick up and drop off at any time was super convenient. Did not like that first car was cancelled almost immediately, I had to scramble to find a new one. Other than that, very satisfied.

4 years ago

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Paolo Frezza Brooklyn, NY

I have to say this has been the best rental experience I have had so far. Great communication with the host, I landed a bit earlier and the host was already there. I mean literally so far I cant say anything bad even if I wanted too. Literally no issues at all...

4 years ago

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Daniel Bundy Chelsea, KEC

Very useful company! Many occasions car hire companies can much more expensive or you get very bad car with money you can afford. This company allow you to hire better car with great price range also with no headache. Highly recommend it.

4 years ago

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Chaz Kelly Miami, FL

So I love the whole concept with Turo. It was quick easy and very efficient. The major problem I had with them was my host. My host I think tried to scam me by letting me rent a defective car. The car was falling apart already (typical wear and tear) and he tried to blame me for it. First off I thought I was renting from a female, not that it mattered but it was very misleading to see a guy pull up that wasn’t in the picture with the car. Second, he started to try and solicit another business to me with renting/ buying furniture through him. I just wanted to rent a car not get pulled into another scam or business venture. Third, the car was falling apart and he said I did it when I didn’t even notice it. He started taking pics of the car then started taking the car apart and couldn’t put it back together. Even in his before pics you could see there were things wrong with the car. I didn’t notice it until he made me look at the before pics to try and convince me that I did it but I caught him. I have pictures and everything. We ended up arguing for about 30 minutes about it all. One tire was going flat, the gas cap was loose and kept setting the sensor off on the dashboard, the front bumper was popping out, detailing on the front bumper were messed up, and the car needed to be serviced altogether says the dashboard. Lastly, The guy also made me give him a good report at first before he said anything was wrong with the car which also made me very suspicious. I didn’t like the experience of it all by the end of it because I felt played... especially since I spent over $800 renting the car.

4 years ago Edited September 14, 2021

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Elliot Hardin Madison, OH

Had such a great experience with Turo! It was so easy to book the car and communicate with the owner through the whole trip. Would highly recommend to anyone traveling who wants to pay a reasonable price to rent a car of their choice!

4 years ago

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Eric G Troy, MI

Loved being able to get a "non-traditional" rental car (e.g. Chevy Bolt). Car was also personally cared for so it was very clean and nice. As far as drawbacks, it isn't necessarily as flexible as a traditional rental car with multiple drop-off points and possibilities to change rental length.

4 years ago

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Ryan Hewitt Lynnwood, WA

This was my first experience using Turo and it was awesome. I would highly recommend for someone looking for a short term rental. Very seamless and easy to use and the communication with the vendor was prompt and clear. Great option for car rental.

4 years ago

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Denise strachon Pittsburgh, PA

This was the best experience I had renting a car ever !! From start to finish everything was well informed and the person was ready and waiting for me . I’ll recommend this to everyone it definitely worked well for me !! Will use it again !

4 years ago

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Justin R Smithers, BC

I was only familiar with dealing directly with car rental companies, and never thought to research other options, until I came across Turo. My first experience with Turo was flawless. The prices were more competitive and the process for picking up and dropping off my rental vehicle was simple, and infact, more convenient. Regards, Justin

4 years ago

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Karen Wilkinson Brandon, FL

I had a great experience with Turo! The owner Maria was easy to work with and I absolutely loved the convenience of having the vehicle delivered, as well as picked up from my home. If you want to trial a vehicle that pre-purchase or just treat yourself for the weekend, you can’t go wrong using Turo.

4 years ago

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Ann Aut Jersey City, NJ

So thankful for Turo! Been having car troubles and needed to get to an interview and was able to rent a car for 24 hours. The app is very user friendly and I felt good knowing the cost unlike renting from an agency where it costs you for every little thing.

4 years ago

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Tiffany Collingswood, NJ

Ernest was very helpful and made things super easy! Communication was perfect and my ride was perfect. Driving with a convertible was incredible with the top down. Had a great trip and this car was the cherry on top. Thank you so much!

4 years ago

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Practice with DeLight Aurora, CO

This was my first experience with Turo and I loved it! It was way more afforable and convenient than renting a car. My host texted me and made sure I was comfortable the whole. I would love to use Turo again. #betterthanenterprise

4 years ago

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Mia Rickman Denver, CO

This was my first time using Turo and it was a life saver. Way less painful than renting from major rental services and requires no deposit and no hidden fees. My host was professional and provided me with a reliable clean car. It was super easy to check in and check out. Definitely recommend and will be using again! Thank you!!!

4 years ago

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Tim Pasadena, MD

Very efficient platform that I would recommend to anyone and everyone from now on. This was my first time using it and it turned out to be an amazing experience. More specifically, my host met me at the airport when I arrived as well as when I departed --- can't ask for more than that.

4 years ago

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Damon Kirchmeier Salt Lake City, UT

Turo is fantastic! This is so much more convenient than a rental company it would be a no-brainer at the same price but it usually costs less too. I have been able to rent some really fun cars that are just not available or prohibitively expensive from rental companies.

4 years ago

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ckimpel2 Amherst, OH

We had a great Turo experience! We were nervous to try it, but after the airport ran out of rental cars, we had no choice. Thankfully, our host lent us a great car at a good price. We would definitely check Turo again for our next car rental.

4 years ago

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Walter Asheville, NC

As a host with more than 80 rentals I was a big fan of Turo. Lately however I lost my "All Star" status due to necessary cancellations which were caused by major repairs (engine replacement). Not only was my profile downgraded, but I had to pay penalties for cancelling reservations. So I paid over $4000 for repairs, lost $500+ in rental fees, lost All Star rating and paid penalties for cancelling reservations which were explained to all renters as soon in advance as I could under the circumstances. I have been emailing Turo Support for months to get my good rating restored to no avail.

4 years ago

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Thomas Stark Willis, TX

I was both worried and skeptical as it was my first Turo experience. But everything went well, and I got a great deal on an all-wheel drive Outback for snowy Oregon. Could not rent anything similar through big airport rental agencies

4 years ago

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Vinay Doshi Union City, NJ

I loved that the company is partnered with Porsche. I travel often and whenever I get a chance, I love to rent cars that I can enjoy and my first time renting a car was perfect. I am definitely, someone that would love to use this app as often as the opportunity presents.

4 years ago