Palmetto State Armory

My first and last time ordering from them. It took 15 days to get my items, which is ridiculous for "in stock" goods. One of the items was defective, so I filled out the absurdly cumbersome return inquiry on their website. 7 days later I get a response saying they are not resposible for defective products they do not manufacture. What? Never heard that one before. What an embarrasment to the gun industry.

This review is not a good representation of the quality of firearms they make and customer service you will receive. I purchased a gun through PSA. the gun does not function like its supposed to. I'm not stuck with this crap because there is zero customer service to speak of. I've called many times and sent multiple emails to resolve the issue with no communication at all. PSA is just crooks selling junk!!

PSA has got to have the worst Customer service in the business. How does a Company mess up your order and send you the wrong bolt carrier group ( I ordered a nickel boron premium that cost 119.00 they sent a 89.00 nitride) and expect you to be fine with having to wait on a return label, wait till they receive the wrong item, then wait more for them to resend the correct one? Is this what PSA calls customer service. I have been waiting all day for this return label and still nothing so another whole day wasted. Customer service rep was of no help at all, tried to offer a 15 dollar gift card to keep the wrong BCG when the one I ordered cost 30 dollars more.

It is my experience that Palmetto steals magazines and the consumer should know! I ordered from NJ which restricts magazines to 10. I have seen some sights refuse to send the firearm and make it clear they won't send it when you try to pay and complete the purchase. I didn't know there was places that would keep magazines from someone's purchase without there being plenty of notification of the policy. They do have a statement but it's more to justify stealing magazines than it is to notify you of the policy. Firearms purchased on line in NJ have to come through an ffl. The guy I use to transfer my guns is capable of blocking and has blocked many magazines for me.

I will never attempt to buy from them again. I ordered a product, got an order confirmation email that said they would let me know when it would ship, normally within 3 days. A week later the item had still not shipped. When i called them to see what the delay was, I found out they had canceled my order and had failed to even let me know. Then they wouldn't tell me WHY they had canceled my order. They said someone would call me, but nobody ever did. I went to Brownells to order the same product. It cost $5 more, but I had it within a few days. I do not do business with companies who disrespect their customers as they did.

Purchasing a riffle? I did and was super excited to have it shipped to my FFL dealer. Now, keep in mind, I live in the great state of Washington (Grrrr!) where King Inslee made it illegal to purchase and/or import any magazine greater than 10 rounds. That being said, the M&P Sport II AR15 5.56/.223 I purchased “came with” a 30-round magazine. I never saw the magazine! When I wrote in to the customer service department requesting either a 10 round replacement magazine or a $15 credit towards a 10 round I could purchase (from them). Rather than reply with something helpful, I was awarded a copy-and-pasted statement from the “Terms and Conditions” section of the of the legal company policy. Does anyone really ever read this stuff other than the company’s attorney who wrote it? Here is what I received from them: “Hello Michael, Thank You for Contacting Palmetto State Armory! Magazine Restrictions in our Terms & Conditions Palmetto State Armory abides by all state regulations regarding the sale of high capacity magazines. We DO NOT ship high-capacity magazines with firearms to the states that have active magazine restrictions. We WILL NOT replace high-capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines. Best Regards, Tatyana Palmetto State Armory Customer Service (803) ***-****” “Best regards”? Really? How about: “We don’t care about your business!” At least it would be more sincere! Caveat emptor my fellow riflemen.

I am not always home, because of that I wanted to do something special for my wife. she really likes a certain gun so I wanted to buy two of them for her. i needed to be on the phone during the purchase to make sure she wasn‘t taken advantage of. While on the phone i heard what sounded like a commotion and the call was cut short. when she called back she explained the man at the counter blatantly pointed the weapon she requested to see at her. When she corrected him he intentionally did it again and became verbally abusive towards her. In front of our 4 sons. Feeling unsafe for not only herself but our children as well, she immediately left the store. I was able to talk her into going back because i knew she really wanted the weapons in question. She went back only to be greated by the same idiot who pointed the weapon at her. In order to keep the peace she tried to avoid him upon my request. He then went and told management my wife was doing a straw purchase because she was on the phone earlier and abruptly left. When management talked to my wife she explained she was on the phone with me and only left because of the actions of the employee. She even asked them to review the “tape”. She was dismissed as a criminal. She told me she had never been so embarrassed in her whole life. Normally I would just let it go but when you work as a Federal Police officer and have sacrificed parts of your soul for others its kind of hard to allow others to treat your wife as a criminal. If you wear a badge or serve your country I would avoid this company.

I placed an order, immediately PAID FOR IT, it was misdelivered to someone other than me, and now they're basically telling me it's not their problem... They said they'll "do an investigation" the second Tuesday of next week, which I've already had completed by the delivery company, and maybe they'll issue a refund in a few weeks... I'm about to go to my bank, fill out an affidavit, and have them do a chargeback since Palmetto wants to be an absolute useless waste of flesh about it... Their "customer service" has basically "hung up" on me multiple times even after I had the manager of the delivery service come by here personally and show me on his GPS where my package was misdelivered to and has since been deemed unrecoverable due to the dishonest recipient denying being in possession of my package... They, PSA, didn't even want to hear about it... I tried to give them the Fed Ex claim number and the phone numbers of the two managers that investigated and are familiar with THIS case... PSA simply does not care because they got my money days before they even shipped my order... Whether or not they realize it, that is a temporary situation... I will be sticking with Lake City to order my bulk ammo from now on... I received my 1K rounds of 5.56 from them with no issues whatsoever...

Jessica was a great help today. she helped me with the order that I put in wrong and was able to cancel it so I could put the right order in. Thank you Jessica

After having made multiple purchases before without any complications, this time I never received the order that was sent to my house through UPS. When calling palmetto they told me that ups rejected the claim because I was ups choice and therefore no one would be responsible for the loss of the package. The package was sent without a signature required, that is, it does not matter if I was a Ups Choice member, the package would be left at the door of my house anyway! customer service, apart from waiting 45 minutes to be attended, they have no empathy with customers, they are rude and practically leave you talking alone and block the call. This is the worst experience I have ever had! the policies implemented by palmetto are in such a way that they do not pretend to protect the clients and only protect the company.!

PSA have excellent products and customer service. Bought both guns and parts from PSA and have not been disappointed. Will buy again. Recommend PSA to all!

I ordered an AR upper, lower, a case, and some mags. Everything except the upper came in a reasonable amount of time. After nearly 60 days of waiting, I attempted to contact PSA by phone and email. The wait times on the phone were so long that I usually just hung up. After waiting almost 30 minutes one time I was hung up on. In the meantime, I received an email from them saying they had canceled my order which is not what I wanted. So now almost 2 months later I still can't complete my build-out. I finally got Daniel on the phone who said there was nothing he could do, my order was canceled and that was that. I asked Daniel if they could reinstate or reship my order but he said he could not and then hung up on me.

The actual weapons seem to ship out within the week but they have serious issues with Ammo.. You can order is fine, pay and then all of a sudden it sticks in shipping for over a week.. You finally call them and they say they are out of stock and the order is being cancelled.. Its happened 2x times already and I'm tired of it.. I have found another shop in which to buy.

I went to the Summerville location to purchase a weapon and my husband was with me. After showing my husband the gun, and getting his opinion, I informed them that I wanted the weapon. I have previously tried to purchase the weapon online but it was out of stock and they finally had one in stock. My husband then walked to where the scopes were to see if it would be cheaper to buy the one with a scope or purchase a scope separately. My license was given and I filled out the form on the computer. After 5 mins a lady calls my name to rudely tell me that I am not able to purchase the weapon because they felt like I am buying it for someone else, that "someone else" that they assumed that it was for was my husband, who has purchased his own weapons from this location so there is no need for me to purchase a weapon for him. I was using my bank card, my license and I filled out the form and acknowledged that if I purchase a weapon for someone else, what the consequences will be. I was purchasing a 10mm. I have purchased a gun there before for myself and my husband was with me every time. When he has purchased his weapons, I was there with him. I was in the military for 10 years and I have shot plenty of weapons. I felt so disrespected by the staff there and the General Manager Eric because they made assumptions about my husband and I and not even having a conversation with us beforehand or even looking up his name to show that he has purchased weapons from there before so he has no reason for me to buy a weapon for him when he can do it for himself. I will never purchase another weapon from them again, and I hope they never treat a veteran or anyone the way they treated me and my husband.

Visited the Greenville PSA store and was very disappointed in the overall "attitude" of the store personnel. They were not helpful at all. The counters were devoid of sales personnel so I had to search for a salesperson. I found one who was in a conversation with another employee and was totally ignored as I waited patiently to not interrupt the conversation. Once I had their attention and ask about a particular AK47 that was on the web page the salesman advised that he didn't know anything about AK47's but took me over to the AK47 counter/gun rack. I shared a SKU # but was advised that the internet SKU's were not the same! Finally another employee came over and entered the SKU # into their system and it pulled up the rifle I was interested in. I ask if they had it in stock - a simple question. One salesman looked at the rifles that were on display and quickly said, "No we don't have it, you will have to order it on line" in a very rude and disrespectful and dismissive manner. I then ask if they had a similar rifle that was comparable to the one I was considering so I could check out the quality and feel of the rifle - In a very demeaning tone the salesman advised me to just order the one on line if that was what I wanted. At this point I was appalled by the rudeness of both these PSA employees and their reluctance to even show me an AK47. I then ask if they could see if the rifle I was interested in was available at one of their other stores - I was told they could not verify whether another store had the rifle or not. I was again told I would need to order the rifle on line and have PSA ship it to the Greenville store for pickup. I tried to tell both these PSA employees that would have considered an alternative rifle that was comparable but was again told to order on-line. I didn't even get to mention the fact that I was interested in "two" AK47 rifles, extra magazines and bulk ammo as a part of my order. So in frustration and feeling a bit embarrassed by the nonchalant attitude being show - I took my $2000.00 wish list and left the store. I really don't think I'll ever shop at PSA again. In fact, I just bought two "Riley Defense RAK103 MFT AK47's, 2000 rounds of 7.62x39 ammo, and 10 magazines" from Atlantic Firearms --- I spent close to $3000.00 at their on-line site and will be receiving all my order within 4 or 5 days. Order place, received, confirmation notice that order was shipping and a UPS shipping number - all within a two hour period. So NO, I would not recommend going to a PSA store because they are arrogant and disrespectful!

Decent prices, but I ordered a red dot sight over 3 weeks ago, was charged immediately, but it has not shipped. The issue isn’t necessarily that it has not shipped…….there is no way to get in contact with someone to ask if it is in back order, lost, or otherwise. I have ordered from PSA in the past and their shipping times are not stellar, but 3+ weeks is pretty slow, with no resources to see where my order is. Yes, I have sent inquiries with no responses. It has been a solid month. I cancelled my order. Waited on line 44 minutes to get to a live person as there is no other way to cancel an order. Disappointed. Will be a while before I order from PSA again.

This is an ongoing saga. After significant effort, many weeks and emails, etc., they refunded me most of the bucks for an old gun advertised as 'completely functional', but with a barrel so bent as to be outright dangerous to shoot. Having dealt with 5 different employees, I don't know if they are overwhelmed (as one employee claimed), dumb or sketchy. BUT, they get it wrong every time! After significant complaint they agreed I could return the useless gun, but they still owe me bucks after specifically offering to refund my FFL fees too. I have requested the rest of the money, and will continue to diss them on reviews and shooters' clubs blogs I belong too, till they pay up. Be VERY CAREFUL contracting with Palmetto State Armory!!!!!!!!!!! Worst customer 'service' I have experienced in many years in business.

I can not say anything good. I will never ever go back. Went to buy a pistol. Have the man concealed weapons permit & license. Looked at the gun held it, inspected it as if it was mine. Said they needed to see if they could use my license because my licenses had scrubbed numbers off. Took them in the back. Said yes they will work. Then proceeded to tell me that I needed to fill out paperwork. Had been a while didn’t realize I didn’t even need to fill paperwork out with a concealed weapons permit. Then they said we can’t sell you the gun because of your licenses. Was so rude & ugly. Treated us like criminals. Never go here!

Had my firearm shipped to PSA Columbia SC paid for next day air, it arrived at 11am the next day. Went to PSA at 6pm they said it was in the back to call back the next day, I've been calling for days. The phone rings, an automated voice comes on, you select the customer service option then the phone hangs up on you. I've called 62 times, haven't spoke to a live person not once. When you go in to the store the employees treat you badly and when you call the phone hangs up. I have never had an issue with a pistol being shipped to an ffl, why I selected PSA Columbia SC is beyond me, biggest mistake ever. Being that a customer is at their mercy, it's not anything I can do. I wasn't being impatient, the CSR said call back tomorrow but he said that knowing no one will ever pick up the phone. PSA lack of customer service and unprofessional employees is why I will never return. Asked a simple question at the gun counter, he walked off to find an answer so I Googled it, he came back and have me some over talk babble while never answering the question I already had the answer to, instead of saying he didn't know, pathetic. I've bought 9 guns from PSA over the past 5 years in store was able to wait at the counter and leave with my firearm the same day but using them for an FFL pick up is a bad choice.

BEWARE!!! I just purchased a firearm from them that went on clearance. They prepared the order fast, and shipped it faster. To my surprise, when I went to my FFL dealer to pick it up, I found alert signals that the firearm has been used. There was clear distress on the interior and exterior of the barrel. There was both debris and a circular indentation found around the firing pin from the casing of bullets being repeatedly fired through the firearm, and the top of the ejection port was scratched up due to the slide moving back and forth when ejecting spent casings. It seems that they cleaned the firearm to remove all traces of gun powder, then over lubricated it in attempt to mask the striations and wear and tear. I asked my FFL dealer to inspect it for me and they came up with the same conclusion.....it has been used!! The FFL dealer stated that they can run a background check on the serial number for me to ascertain whether the firearm had any previous owners, however I would have to pay a fee. If PAS plays around with me and states that they sent me a NEW firearm and refuses to refund me, I will pay to have the serial number ran and subsequently file a civil suit against them for false advertising and selling fraudulent firearms.

I like the store and their gun range, but their lack of customer service has me regretting giving them my business. I would only recommend purchasing items instore and to stay away from ordering online. Order a pistol for my wife for her birthday back on 10/28, it supposedly shipped on 10/30, and here it's 12/15 and still no package. You can call all you want, they'll just direct you to website that does nothing for you but to submit a request they never respond to. Can't cancel it even though it's past the their website 15 business day ship time. I don't want to cancel it through my bank, but its looking like that might be my only choice in the matter.

Spent a few grand on Black Friday deals my ffl tried screwing me for 50$ an item transfer fee was told they couldn’t change shipping and I’d have to return them then reorder them and select the other ffl all shipping was free and they forgot to tell me they’ll charge me for return shipping and a restock fee and then I call a few days later and they say oops we could had just changed the delivery to the box store ffl and email my junk folder telling me to accept the fees immediately or they’ll cancel em I was told I’d get a phone call or an email with the updated tracking info so idk what’s going on here but it feels like stealing my money and it’s pissing me off. Have had a great experience with multiple other online gun venders idk what happened here I hope this is a rare case and personally feel like psa should eat those fees since I reordered and ordered multiple thousands in stuff but o well right little guy gets screwed as usual

VERY DISAPPOINTED! I SPENT ALMOST ONE THOUSAND DOLLARS ON VARIOUS PRODUCTS WITHIN THE LAST TWO MONTHS. I HAD THREE SEPERATE QUESTIONS THAT I EMAILED AND RECEIVED NO REPLIES. MY LAST PURCHASE WAS "DROP IN" TRIGGER ASSEMBLY FOR AN AR 15. ADVERTISED AS EASY INSTALL. HOWEVER, NO INSTRUCTIONS FOR INSTALLATION. THE PALMETTO ARMORY AR RIFLE HAS TWO CAP SCREW OVER THE ASSEMBLY PINS WHICH DOES NOT RESPOND TO ATTEMPT TO REMOVE WITH SCREW DRIVER. CALLED CUSTOMER SERVICE AND WAS TOLD THEY CAN NOT HELP AND I WAS TO CONTACT THE MFG. I THOUGHT I WAS TALKING TO PALMETTO ARMORY THE MAKER OF THE RIFLE, BUT APPARENTLY IT MUST BE AN CHINESE IMPORT. I DID RECEIVE A RETURN AUTHORIZATION # AND HAVE THE TRIGGER PACKED AND READY TO RETURN. BUT WOULD LIKE TO KEEP TRIGGER IF SOMEONE CAN GIVE INSTRUCTION ON INSTALLATION.

Buyer beware! I have purchased many times in the past from Palmetto and I guess I was lucky up until this point. If you buy something from them they make it very costly to return it even if it is their fault. I purchased 2 items on an order, first item shipped quickly, second item did not. After 12 days of waiting for the item to ship I purchased the item from another vendor. I called, as their website directed me to, their 800 number and was on hold for 45 minutes. The operator informed me that since there were 2 items on the order and one had shipped, the other item could not be cancelled eventhough it had not shipped yet! I asked to speak to a supervisor, was told there was not a supervisor I could talk to. He said he couldn't transfer me to anyone. I pressed that there must be a supervisor unless he was the owner of Palmetto, he said he wasn't and while I was on hold he spoke to his supervisor, contradicting himself that there wasn't any supervisor that could come to his phone and speak to me. He told me that the fine print on their terms and conditions said I HAVE TO accept the shipment once they finally decide to ship item #2 and pay the shipping back to Palmetto with an RMA and they will charge a restocking fee!!! Keep in mind, in the last 30 days I have spent over a thousand dollars with Palmetto getting ready for hunting season, which meant nothing to them. I told them I was going to contact my credit card company to stop payment and he threatned me that I would be blocked from purchasing from them again! I said that sounded great because I will NEVER order from Palmetto again!! I have been a customer for many years now and they could care less that they lost a customer... over not cancelling a $79.00 trigger.... In short Palmetto feels that customers are worth far less than $79.00. As I said in the beginning.... BUYER BEWARE!

I ordered two firearms off them, one was shipped the next morning, two weeks have passed and no update available on the pistol. I found out today that the first firearm was from a third party . I tried to cancel the pistol because I don’t believe it’s in stock, called 4 times in 4 days, hung up on twice, all I wanted to know is when it was getting shipped but the person I spoke with after a 45 min hold couldn’t tell me and also informed me I couldn’t cancel, I have to wait for it to be delivered to the FFL than have it returned to PSA first, then I could cancel. Their customer service sucks, they don’t even attempt to act like they give a F…. I’ll never buy from them again !

Palmetto state armory, makes America's gun (the AR-15) affordable for all. Their shipping has gotten faster but demand is high so shipping is slower everywhere. Try PSA you won't regret it.

Thieves and liars. Never do business with this company. They stole yes stole near $1000, ruined two young mens birthdays. I ordered 2 guns on 6/20/21 had a nasty email that the FFL dealer was not current to immediately within 48 hours find a new FFL or pay restocking fee. I did so and Crystal on the 6/22/21 had emailed that accepted and will be shipped. 6/29/21 chat gave me a fake delivery confirmation or shipping number. I asked what address and he gave TX. I live in OK. He refused to escalate and dropped chat. I took screenshots. I then had 7 hours later a return call form being placed in the call back que. This woman said “it was Crystals fault as she did not send update to warehouse. Another lie. Then told me the $500 e-gift card that I purchased on 6/27/21 takes 48 hours to post, sorry Sunday does not count. Guaranteed in your email today. Nope, but I did speak to Crystal and informed her of other employees blaming her! She has messaged management because no email or e-gift card and of course the gun he wanted is no longer on sale. So if Crystal management team does nothing, she will personally call me back and we will try and process a refund. 7-14 days later again! You should have more employees like Crystal. You suck at managing your company. Or just thieves and liars more likely. DO NOT SHOP here!

I purchased a Black Aces Pump Shotgun from Palmetto and they sent me a “compliance” email. The email stated, “Our company policy prohibits us from shipping semi-automatic shotguns with any of the following: magazine capacity exceeding six rounds, a folding stock, or a pistol grip to the state of New Jersey.” So I call them to let them know I ordered a PUMP shotgun not a SEMI-AUTOMATIC shotgun. They did not care and cancelled my order, even though the manufacturer of the gun specifically states that the gun is NJ legal. So I was purchased the same gun from another retailer who is better informed than Palmetto State Armory.