Name: Palmetto State Armory
Rating: 2.1

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Verified Customer

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Keith Claiser Sanger, TX

Great experience every time, I have done business with PSA for years now. Buying ammo,firearm parts and accessories, always good value.

1 year ago

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Verified Customer

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STEVE SHORMAN Fairfax, VA

Several times I've found PSA has the best balance of quality, price, product stock, and value that make it the best merchant to purchase from.

1 year ago

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Verified Customer

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Dale Cauthen Kingsport, TN

The best to deal with. Only 4 stars because when you buy in the store, remember to show them the ad for the specials or you'll be charged full price.

1 year ago

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Verified Customer

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Dennis Graham, WA

Surprisingly better than expected. This item is very stylish, of very good quality and well designed. Operates flawlessly.

1 year ago

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Verified Customer

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Albert Ortiz Pipecreek, TX

The quality they produce and the price is excellent. They are centered around the 2A community and very thankful for it.

1 year ago

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Verified Customer

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Daniel Puhala Pittsburgh, PA

they always have a great selection and regular sales on things that often aren't on sale elsewhere. Also descent quality

1 year ago

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Mark Zeto Pittsburgh, PA

Quality products at reasonable prices. There's a lot of different parts for builds and a huge variety of complete guns. The Rock 5.7 is nice!

1 year ago

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Verified Customer

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Ethan Vagnier Knoxville, TN

Their mission is phenomenal, they constantly innovate, and pay attention to the needs and wants of the consumers in an economical way

1 year ago

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Verified Customer

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Brad T Ross North Street, MI

Great quality and inventory awareness . All my dealing with them product was described well and delivered on time as described

1 year ago

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Verified Customer

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Ken Marzette Racine, WI

I have ordered several items from PSA, with only one item that I was not satisfied with and their prices are really affordable.

1 year ago

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Verified Customer

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Martin Miller Rainier, WA

I buy a lot of their stuff. Good quality, good stuff. Had one warranty issue. While it got messed up was eventually resolved. Always got a reply.

1 year ago

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Verified Customer

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Ryan Dalton Logan, OH

Great company fast shipping great guns they never fail big selection great ammo prices and the daily deal you cant beet them

1 year ago

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Kip Courtemanche Naples, FL

I purchased a handgun through PSA & had it FFL x-fered from one state to another. Great price, really easy to work with.

1 year ago

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Mark Norwood

In My Opinion, quality products at an affordable price. Decent selection (although items are out of stock). Good Customer Service. Usually quick shipping.

1 year ago

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Michael Cavallini Seaford, DE

They refuse to sell serialized pistol lowers to the residents of Delaware even though it is perfectly legal. I have inquired several times about this through emails, chats & phone calls bit no one seems to know why.

1 year ago

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Jeff Susla Hugo, MN

They screwed me on a P365 XL spectre and I had to get a Hellcat. The Hellcat is great but not my #1 choice. Contacted the company many times which all I got back was excuses.

1 year ago

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Verified Customer

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Ronald P. Szymkowski Batavia, IL

They tell customer their procedures and abide by they. Customer reps are knowledgable and do their best to assist the customer.

1 year ago

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Verified Customer

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Gregory B Kalush Colleyville, TX

It is an average score, mostly they are a 5, however, my latest experience with an RMA was not good. The gave ambiguous instructions and had little to no communication on my return for a defective product.

1 year ago

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CARS Preston, MD

Prices are as good as it gets. I have ordered ammo from them several times because of pricing, shipping time and availability. You get up to date emails on the status of your order, right up to delivery. I donʻt even look anywhere else.

1 year ago

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Don Davenport Richmond, VA

I've had numerous deals with PSA, in the passed 5 years! All good! I own several AR'S built using their uppers and small parts, each one turned out moa accurate. I currently await the arrival of my Rock 5.7, and feel certain it will be just as pleasing.

1 year ago

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shockslim Tampa, FL

As far as I'm concerned PSA is one of the most reliable online merchants with great customer service. I have made over 15 flawless purchases with them. Don't hesitate to create an account and start buying. They wont let you down.

1 year ago

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Eddie Lammers Winter Garden, FL

I have bought products from PSA online and in person when being in South Carolina. I have gotten great customer service buying no matter how I purchased items. The daily specials that are emailed out to everyone are some of the best-priced values I have found. Do yourself a favor and sign-up to get their emails.

1 year ago

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Buck Green River, UT

Having recently purchased some parts I needed to match with others, Jessica W. was very helpful in locating the information and the parts I needed very quickly and professionally. I do appreciate courteous and responsive customer service these days as its becoming a rare commodity! Thank you Jessica W.

1 year ago

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Joseph Torok Amelia, OH

Unfortunately I purchased a product that didn't work. Jessica W assisted me in returning the product. She was extremely helpful and efficient and made me feel like a valued customer. The only issue I had was with the time waiting for a customer service rep.

1 year ago

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i h Pasadena, CA

I had a really good experience with the customer service representative Chelsi. She was very professional and help me out. She took her time and answered every question I had, thank you PSA for hiring professional representatives

1 year ago

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Chad Line Omaha, NE

Great customer service! They honored a sale price on my order after the fact. Deja was wonderful, helpful, and fast. As a first time customer with PSA I can it won’t be my last due to their amazing service team! Thank You Deja.

1 year ago

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Jason Edwards Murrells Inlet, SC

I spoke with Dejah. I had a small issue with and order. She was friendly, helpful, and took care of the issue professionally. And quick too. I’ve made several orders through PSA. And will continue to do business with them. Recommend for anyone. Great company, people, and product.

1 year ago

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Hank Chiodi Pequot Lakes, MN

Had an issue with FFL location and had to switch on a dime. Danielle helped me out and got it all fixed up. Amazing price on another AR15 and can’t wait to add to my collection. Longer wait times on customer service but what can you do. She was also extremely polite. Thanks guys I appreciate it!

1 year ago

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Jim Wisenhunt Davenport, IA

Have done business with Palmetto for several years. Always received a quality product at a great price. Needed to contact them about updating info for an ammo order. Talked with Jessica W. and my info was promptly updated and product ready to ship. Very friendly and professional. Will continue to do business with PSA and recommend to others.

1 year ago

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Matthew Batman Sanford, NC

Jessica W in the customer service department was wonderful to work with. Highly attentive, kind, and helped me resolve my order issue. I highly recommend ordering from and working with PSA if you encounter any issues. Great customer service!

1 year ago

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College Insider Scottsdale, AZ

Company has been very communicative and offered a fair solution to an issue I had! Donshai was an amazing customer service rep! They offered me an upgraded item from one that I had ordered that ended up having an issue as opposed to just automatically refunding me.

1 year ago

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John Limbrunner Lenoir, NC

I ordered a product and was sent a very similar version but I saw that it was further discounted. I chatted with Chequita, who is an excellent customer service rep, and she was able to more than make up for the difference. The shotgun is great, the price terrific and the customer service is the best. I plan to shop first at Palmetto.

1 year ago

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James Drennan IA

I like PSA's selection. I like their prices. However, I'm giving them 3 stars because their time to ship (not the time with the actual carrier) is on the slow end of the industry. In June of 2022 I purchased my first AR15 from a local store. Once I had it and understood the platform, I realized that I wanted some better parts and upgrades. In the past month, I've ordered from Brownells, AT3, TaylorFreelance, Botach, some Etsy store selling gasblock jigs, and Amazon for various parts. TaylorFreelance (was for components for my Walther Match 5). Anyhow, shipping from all of the retailers has been considerably quicker than from PSA. For example, on June 26, 2022, I ordered an armorer's wrench from PSA so that I can change my gas block to a low profile gas block so that my free float handguard will fit. On July 6, 2022, I ordered to basepads from TaylorFreelance and a new trigger assembly from AT3 tactical. Also on July 6, I received notice from PSA that my order finally shipped (10 days after placing the order) and that I would get it on the 11th. The items from TaylorFreelance and AT3 both shipped on July 7th and were at my door by July 9th. Today, July 11, 2022, I check to see when my PSA order will arrive and it won't be until tomorrow July 12. Meaning their estimated delivery time was even wrong. While I can't fault them for the delay by UPS, I can't understand why they take so long to deliver. And to be fair, I order ammo from them and it is usually as slow or fast as anywhere else. In the end, if you find a great deal at PSA... and have half of a month to wait, then go for it. Otherwise, I'd recommend ordering from somewhere else. While I can't confirm this, I can't imagine paying to upgrade to expedited shipping from PSA (very expensive) only to find out that they still take 10 days to process an order... but the carrier will get it to you overnight- so 11 days vs 3-5 days with the other guys I've purchased from.

1 year ago

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Adam State College, PA

They are a great company however, they do use fedex smart post as their standard delivery which means cheaper shipping but extremely slow and unreliable shipping. I’m at 8 days already for a small package that is still 2 states away.

1 year ago

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David Astoria Lytle, TX

I've ordered 5 complete uppers, 4 complete lowers, and 2-3 BCGs from PSA over the past couple years. The quality is always great, the pricing is excellent, and the shipping times are always prompt. So, I've had zero problems with them. Of course, I can't speak for customer service as I've never needed it.

2 years ago

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JLH Dallas, TX

They are such a high volume builder of AR's that I was able to catch a sale and save a lot of money. The AR I bought had 124 five star ratings. They shipped it to the FFL I choose off of their website which was very close to where I live. The AR arrived way faster than I was expecting!!!

2 years ago

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T Ericks

I bought a new GF3 AK-47. The latch won't go back down, that locks the gas tube into place. Cody in Warranty said he couldn't understand the problem intil I sent them a video?! Sent it to their X account, as it wouldn't fit into an e-mail. Cody then made 5 excuses as to why I can't fix it myself?! He sent a 6 line piece of code, as a link to a video that doesn't exist, nor by his description is it the problem/fix for this rifle. Asked 3x so far for a phone # to talk with someone, and he refuses to do so. I'd say they have anti-2A people working there to sink the Company!!!

6 months ago

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Chris Brinkman Cape Coral, FL

2nd time an online purchase was fubard and palmetto sent one reply with basically a tuff luck.. Instore purchase have always been cake. Most online has been good. Bought 200rds of black out and 10 mag deal what shows up 1 mag and 200rds fpr 160$ not a good deal.. just to be told tuff luck... thanks psa I'll just go to bear creek arsenal for my stuff quality has always been better at bear creek and customer support is second to non...

8 months ago

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Kasey Garrett Talladega, AL

I've had nothing but great experience with them from the pricing and the shipping and the amount of product that have

1 year ago

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Brad Roberts Zebulon, NC

Always a smooth buying experience with fast shipping. PSA has the best customer service in the industry.

1 year ago

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Robert Bay City, MI

Great price and excellent manufacturing! Purchased a blem rifle with no discernable defects. I will buy again.

1 year ago

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Kevin Walpole, NH

During the fulfillment of my order, the product was not available and they quickly addressed the issue.

1 year ago

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Anonymous Grand Haven, MI

Had a purchase that I didn't like when recieved. Contacted Palmetto and they refunded without any issue at all

1 year ago

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carl trujillo Mesa, AZ

quality and low cost and in my opinion the best company in the world when it comes to filling my needs

1 year ago

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Shawn JohnsonGreen Hampton, VA

I've always received my merchandise as described and in a timely fashion. Merchandise and shipping is very reasonable.

1 year ago

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Simon Berishaj Macomb, MI

Fast shipping. Great products. Amazing customer services. Been buying for years. No disappointments

1 year ago

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Raul San Antonio, TX

The products I've purchased are well made and reliable. My most recent pistol was amazingly accurate.

1 year ago

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David Stone Ball Ground, GA

I have purchased over ten items from PSA. And everytime I have had a wonderful experience with their company.

1 year ago

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Brad Fayetteville, NC

Excellent product and fits my AR build perfectly, thinking of doing a .556 build to compliment my .300 build

1 year ago

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James oneal Cibolo, TX

Great product at a great price. I regularly receive updates as product go on sale and when items come back in stock

1 year ago