Match.com
Is This Your Business?1.0
1.0
Author: Kaitlyn Short
LAST UPDATED: December 9th, 2024
Match.com officially launched online in April 1995 as the pioneer for the online dating industry. Match.com serves 24 countries and hosts websites now in 15 different languages. With a simple message, Match.com is available to help singles find the kind of relationships they're looking for.
Match.com members form a diverse, global community of singles who share common goals - to meet other singles, find dates, form romantic relationships and meet life partners. Young and old, gay and straight, from around the world, singles come to Match.com to flirt, meet, date, have fun, fall in love and to form meaningful, loving relationships.
Read our Match.com reviews (below) to see what other online daters are saying about this company.
The Good
- Large Dating Pool
- Free Trial
- Site Features
- Verification
Large Dating Pool
Match.com has been one of the world's largest dating sites since the online dating industry began. It's the most popular online dating app in seventeen states. This company has had many years to understand how online dating services work and have matching features more complicated than most other online dating sites today. Because there is such a large user base registered, Match.com's dating algorithm is more effective and precise about picking "Mutual Matches" than ever.
Free Trial
There's a free membership trial version available either online or as an app download. Match.com has a 6-month guarantee for its members. If a Match.com member is unsuccessful in finding matches, Match.com will give an additional 6-months of service added to their subscription free of charge.
Site Features
- Advanced Searching - Search options include users by who's online, keywords, gender, age, sexual orientation, location, any field included on member profiles, daily matches, reverse matches, mutual matches, smart search, DateSpark, and more. Members can save their searches with a name attached to refer back to later.
- Auto Sign-In - Set and turn-off auto sign-in to make logging in easier.
- Available Advertising - Members can signup to advertise on Match.com websites for an additional price
- Blocking Privileges & Reporting - Block or report users to keep your profile private and safe from harassment
- Chat - Instantly send messages and chat with other match.com members online.
- Email Notifications - Notifies you by email, anytime you have POF account activity waiting.
- Favorites - Choose and stay updated with your favorite match.com members.
- Games - Choose from seven, 1-5 minute games to play with other match.com members to increase interaction and offer compatibility.
- Included Games: Best and Worst, Drawn Together, Food Critic, Gut Reaction, If I Could, Name that Dance, and Romantic Rip Off.
- Happen Magazine - Read the weekly magazine offered by match.com that's always devoted to helping your love life.
- Link Account To Facebook/Windows Live - Users can link their match.com profile to their Facebook or Windows Live account.
- Match.com Guarantee - Match.com guarantees that their members will find possible matches through their site. If a match isn't found match.com will pay for an additional 6-month subscription.
- MatchPhone - Up to $6.99/month more depending on the current plan. Talk to other match.com members on your own phone, while keeping your actual phone or contact information private.
- Message Center - Keep track of your messages and conversations in one place. Organize, highlight, store, and delete messages conveniently.
- Filtered Email - Add 1 - 7 email filters of your choice. Specify attributes and filter certain members you'd like to receive emails from.
- VIP Email - Send VIP emails once a week (resets every Monday). VIP messages will be bold and highlighted as they show up in the recipient's inbox. Also, the sender's profile will be highlighted as it's shown on the "VIP" member's profile.
- Mobile Application - Works for Apple iPhone, Windows 7 Phone, Android - Updated May 2014
- Match International - International dating profiles available in 15 languages.
- Online Dating Safety Tips - Learn how to date smarter, safer, and with more confidence.
- Phonebook - Keep contact information for all of your favorite match.com members with the Phonebook feature.
- Profile Pro - Professional writers are available to write your match.com profile for an additional cost.
- Registration - Register can connect with millions of other available singles.
- Stir Events - Members are invited to attend "Stir Events" in their area as they're scheduled. These are local events around the country hosted by match.com. Stir Events are intended to let users get to know each other in a group setting while face to face.
- Includes Events Such As: Bowling Nights, Cooking Classes, Dance Lessons, Happy Hours, Wine & Tequila Tastings, and More.
- Who Viewed You Section - See what members have viewed your profile and how often.
- Writing Help & Dating Tips - Improve your dating style with writing guides or lessons to teach better messaging and communication skills.
Verification
Match.com has a new verification system where users can verify their profiles by connecting their Facebook, Twitter, or LinkedIn page. This verification process is optional. While the dating service does not conduct background checks regularly, they may do so if your profile is reported.
The Bad
- Customer Complaints
Customer Complaints
Even though Match.com is one of the top online dating sites today, unfortunately, there are a lot of consumer complaints. Most of the claims are problems with the product or service issues. There have been many complaints about billing/collection as well as guarantee/warranty related issues. Members have also complained about getting spammed with dating emails, and having their credit card information stolen.
The Bottom Line
When most people think of online dating today, Match.com is a popular dating site. Men, women, online daters have been using this company for nearly two decades. However, there are a few pros and cons to consider. The free version is minimal and doesn't allow members the freedom to date and communicate as they please. So if you're considering Match.com, we suggest looking at a paid subscription so that you can get the most value with your online dating experience. Having a paid membership will give you access to all of match.com's unique and fun features but you have to be willing to shell out some money. But if you're newer to online dating, you may want to stick with the free version until you know that Match.com is right for you.
Many using Match.com have found long-term relationships, while others have complained of scammers and fake profiles. This is to be expected with pretty much all online dating services and dating apps as it is a relatively open social media site.
Given Match.com's experience, features, and a large user base, it is a viable option for online dating.
You can download Match.com's mobile app from the Google Play Store or the Apple Store.
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Review Source
Matthew Mattro
A complete joke and rip-off IMO. No customer support other than AI. Double charged for the same 6 months subscription, no one available to discuss errors or problems. Many supposed matches are fraudulent IMO since many of the people and pictures are the same ones I remember from 10 years ago. You risk not being able to cancel subscription, the site works only sometime, the number of likes in your account changes dramatically without ever addressing any of them, one day its 20, the next day its "sorry no one has looked yet". Its a sham IMO from start to....well id say end but I cant seem to get rid of my association with them since they don't respond except AI to end the subscription and the site option doesn't work. AND, IMO they continue to use your pictures and profile as though you are a current subscriber and looking despite canceling your subscription. Good luck trying getting them to "truly " delete your account when you cancel. You risk remaining as free "advertising" for the site account.
1 week ago
Darien
If I could give them no stars, I would. I bought a Silver membership for one year. For about six weeks I tried sending messages and responding to ones received. Sometimes it worked, many times it didn't. Their support was useless. Most respondents couldn't be bothered to read the message to which they were responding, and just urged me to upgrade my membership as if that would solve technical problems. Most recently, I requested they escalate my complaint to a supervisor. I was told that would be done. The next email I received asked for information I'd already provided, easily accessible to anyone bothering to read the emails exchanged, plus a bit more. After that, I received another email urging me to upgrade my membership AGAIN. I've demanded a full refund for failure to provide services that were paid for. We'll see if they'll comply. I have my doubts.
3 months ago
Faye Zemskova
Match.com is the spam! There is something going on there, I had canceled my subscription fee month ago and two month before my subscription end I very disappointed with my experience on Match.com I didn't want to be there. What they do ,they asking for the money every step I made on site besides the money I have already paid for the subscription. Also I have started to get marketing emails ,Match.com only one who had this email address. I think that they is selling emails to the marketing companies.
On the August 16 2024 they went to my credit card and charged me for new subscription $110 US without my concent. My account with them was closed few months before and I have a confirmation from them. They would answer to emails them about the issue I have with them? I had to cancel my credit card that they can't get there anymore. I am upset and stressed.
This business should be close by polise. They are criminals.
If someone know what to do, how to get my money back please write. Thanks.
4 months ago
Katie Kearney Vienna, VA
I was always against online dating because you always here those horror stories. My sister had told me one day that "online dating introduces you to people you might not meet." I took that to heart because the things I liked to do didn't really offer me a lot of opportunities to meet people and so I decided to give it a try. I am so glad I did. I spent some time in the app and it was really easy to navigate through and search for potential matches. I was able to put as much information about myself as I wanted. After a couple days on the app, I met my, now, husband! If you are debating trying online dating, I would tell you to take the risk! It can be so worth it in the end.
6 years ago
C John
Horrible. This site could kill dating apps. They spend $$$ on marketing but $0 on customer experience. The members are not vetted and many I believe are fictitious. Profiles are not matched. I engaged with over 30 members over 2 years - had a few so so relations but no matches on the things that count. If looking for a LTR this is not it. When you complain they will throw free months and a ‘coach’ to keep you engaged. Sadly the coach is just a warm body to keep you hooked.
5 months ago
Perry Spevack
I am okay with Match, or any other dating app charging a fee to access advanced features to improve the user experience. What I object to is that the basic paid subscription does not offer any useful features versus an unpaid subscription. Besides selecting gender, age range and search radius, you get nothing else. This renders the app pretty useless since one wastes their time sorting through profiles that are of no interest to the user. instead, Match wants you to sign up for the premier subscription to get access to helpful search criteria like use interests, education, preferences as far as smoking, drinking, etc. Just a money grab. Better off to use the unpaid subscription or better yet, choose a different dating app.
6 months ago
Michael Gangitano
Match.com requires a paid membership to gain accessibility to members and send members. There are some recommendations they make based on your search parameters called Highlights. But, to respond to a Highlight you need to spend an additional $3.00. A six month membership is already $150. I'm a fully paid member who can't message the profiles they send me without incurring additional expense. NOTE: There is no level of customer service worth contacting. There is no help line to call. You can only use email. Email responses and "solutions" from their representatives come from a book of canned responses and in trying to resolve an issue, I received "help" from five different reps. Match.com is a scam. I'll never recommend it.
8 months ago
Mario Martin Montgomery, TX
I have been divorced for over 10 years and with the motivation I decided to enter the online dating platform. After a few years of not so much success, I had left the online dating for a few years. Recently, I was encouraged to try Match.com after a friend had found his soon to bride. Currently I'm on Match.com and I'm finding my experience to less complicated and more fulfilling. The available matches seem to fit my personal expectations and I do feel that Match.com has proven to be better designed and insightful.
2 years ago
Brittney Mac Gregor Louisville, KY
After trying out Match.com for a month, I decided it was my least favorite dating website. There were hidden costs invovled in order to access all of the websites features, in addition to the monthly premium you already paid for. I can't say for sure, but in my case, many of the profile pictures were extremely outdated. Not one person out of the 4 I met in person looked anything like their photos, which were all over 5+ old. Lastly, I didn't care for the types of people that I was being "matched" with. The questionnaire is not helpful in narrowing down the search for like minded people in my opinion. To top it off, Match, charges more than other dating sites that I think offer better service.
3 years ago
Toni Montuori
MATCH a is a staple in on line dating. I’ve used it many times with satisfaction. Their prices are competitive and the website is easy and clear to navigate and set up your profile. This is without question the most well-known place for singles to meet and I would recommend it.
3 years ago
Peter
Don't cancel through the dating site - do it through your bank! Once deleted, a site can't charge your account, and if they should do so, the bank is obliged to retrieve your funds and return your money to your account.
Otherwise I find dating sites take up huge amounts of time as you can not know what kind of dating arrangements people have already in place when you first contact them. It is a bit of a 'cattle market' which can be exasperating. Also there is a lot of distrust among members which arises from all sorts of previous experiences. If you go for this kind of pass-time, take a deep breath first!
Having said that, it does work, and I have met and had at least one long term 10 year relationship from Match.com. You do have to sift through a lot of nonsense though first before you find genuine people.
7 years ago
Review Source
Antonia Montague , IL
I guess it's just the time we live in, but meeting people is difficult these days. Most people look for a site that will help them meet up with someone who matches their interest. I used Match.com and it was overall an interesting experience, for lack of a better word. First you pay a fee. (The fees are not astronomical). Then you set up a profile, upload some pictures and you're on your way. I would say that Match has a large selection of people because they're one of the better known sites. It is up to you to "vet" the people you're talking with. I met some good people. I met some I wasn't interested in. I met someone I'm still seeing a year and a half later. Overall, my experience was good. The only disappointment I had was with trying to cancel services. Be careful that you're not charged beyond your cancellation date, and double check to make sure your profile is removed when you're no longer interested in their services.
4 years ago Edited September 14, 2021
Celine Zabel
I am leaving one star because a negative 10 is not available. What a waste of time and money. Are there any real people using the site? I didn't find one. Using the site is non-intuitive, and the help function is useless. The chat people must be AI, because their answers are also useless.
4 months ago
Blueyes
Simply put the worst of 'free' sites for non-paid members, the scammers for paid members. Why would you want to be on Match when totally free Bumble has real high quality profiles and Badoo where you freely talk to dozens of people the moment you opened the account.
5 months ago
Lily Do
Very HARD to cancel subscription with Match.com. There is no way to talk to a human. All they did was email me with instructions on how to self cancel, but it didn't work. There is no way for me to cancel by myself! So FRUSTRATED!
I sent an email asking them to help me unsubscribe but they haven't done it yet! They kept charging me. I had to dispute the transaction with my bank. They then continued to charge me via Apple Pay. I had to dispute the transaction with Apple… This is so ANNOYING!
8 months ago
Blanca Laredo, TX
I’m being accused and banned from dating sites by Match that I'm married based on a joke that I wrote on my profile. Even though in my profiles I have always stated that I am single and have never in fact been married.
It was a joke and I know this to be true. Since Match did not verify that this was a joke, Match decided that the joke must be true and banned me from the dating sites ultimately declaring that I must be married and should not be allowed on dating sites based again on a joke written in the profile and ignoring then my answers given in my profile. Never Married, Has children who live at home (1).
Again, Match is accusing me of being married and on a dating site based on a joke and banning me from dating sites with no evidence other than a joke written on the profile. They decided to ignore the fact that I answered my questions with answers that I am single and never married. I signed up for a 6-month subscription because that's how invested I was in Match as the only dating site I was a member of at the time.
You can not have a sense of humor in Match or at least one that has to be tamed to certain rules in turn making you not 100% honest with who you are and your personality or those on the dating site who might want to get to know you.
Match has made my experience being on dating sites not great and making me question if I should have or even share my sense of humor or say any joke from now on in fear of repercussions.
They do not have a customer service line, Match did not refund me for the 6 months of subscription, and the most important part for me, this experience has left me with zero will to try dating on sites again. If I can not be 100% me, I'm not going to go on sites only showing what that site wants me to show. I should have read reviews before sticking around Match for the amount of time that I did.
10 months ago
Tom M. West Des Moines, IA
Until the last couple months, I got some occasional replies to first messages, but nothing in the last month and a half, even with messaging a dozen to sixteen new women in that time. I also did a search of male profiles to see how many Mutual Matches I would get using a dummy female profile and a different computer and e-mail address, but the same traits, age, and distance limits as my own profile. I found almost four male Mutual Matches for every woman, in my local Match dating pool and age group. No wonder I can't get any interest from women lately, too much competition, besides me being bald and only average-looking. I also noticed in the last couple months, that, at least in my local dating pool, almost no new women are joining Match. So the pool has dried up, and if that isn't bad enough, about two years ago, Match changed its profile format, for the worse, by no longer letting members be able to view that traits that a member is looking for in a partner, when viewing that member's profile, which, as a man in Iowa, is really a disadvantage. Because the way the online dating game is played here, the men do almost all the pursuing and first messaging, while the women, at least the ones who are average-looking or better, sit back and let the men message and pursue, then screen and sort who they want to reply to. So without having any way of viewing the woman's preferences on profile traits they are looking for in a partner, like kids situation, religious affiliation, drinking habits, etc., the whole checklist of about 12 traits in the profile, the men are forced to just fly blind in messaging the women, having no idea which ones are a total waste of time and sure to reject them for one or more traits they are lacking or seen as incompatible for by the woman. It only adds to the normal amount of rejection and frustration on Match for men. I have bitched about this several times over the last two years to Match Customer Care, but they simply take my complaint, say they will pass it up the ladder of the company, etc., but nothing ever improves, of course. Because they really don't care about having a quality product or service, because they already have your money and actually don't want most of us to succeed in finding a partner and permanently retiring as a customer, because that means less profile and membership money. They have no real competition, since all the dating companies are owned by just a few conglomerates, so they only need to have just enough antecdotal success stories and public credibility to keep getting paid members, otherwise, they really don't want members to succeed in finding partners.
2 years ago
Private Oxford, MD
There are a few real people on match but a lot of the activity is some people match has hired to reach out via profiles of people who are no longer active. It's very obvious since the commnication style is wholly unlike the profile, the person just sends vague, have a nice day, messages without ever delving into content (and often have not read your profile), and then disappear. It's sad and manipulative. The two stars are for the brave souls who are for real - I've made a friend with common interests. It's not LTR material, but I'm happy for his friendship. So if you are committed, and don't take the young people over seas getting paid to interact with you seriously (grown me do not use emoji's that way folks), you might find something worth while in mud.
2 years ago
Laurie Marshall Wynnewood, PA
One of the biggest drawbacks is you can't see a list of people that you messaged, or the contents of messages that you sent - UNLESS the person responded to you. This is REALLY inconvenient because it's hard to track who you messaged or what you said. It's also embarrassing if someone shows up on the Discover list and you message them again!! Keeping track of conversations (whether you get a response or not) is a Basic function that Match should provide.
2 years ago
Tom Pacheski Queens, NY
Probably one of the worst websites for dating. The technological glitches are rampant. They don't separate inbox and sent. So, if you send something to someone that you "liked", their profile just disappears. The phone app is dreadful and often doesn't allow you to do anything from a settings or administrative side. It tends to reject valid passwords as well. You used to be able to see who has viewed your profile, now they want to charge you an extra $25 a month for this feature. There are many fake profiles that get sent to you, such as young girls putting there age as 60 and either have an empty profile or a minimal one (the scammers caught on that people will report profiles that are empty, so now they fill out the profile, the same answers for each one). Also, match.com will match you with people that are no longer active on the site but have not deleted or hid their profile. Awful.
2 years ago
Craig Slist Oak Harbor, WA
The biggest problem with Match.com is they don't remove profiles for inactivity per customer support. Match has a system has an "Activity Status" that shows a "Solid Green Dot, Empty Green Circle, Empty Yellow Circle and No Dot or Circle for Inactive: the member's last activity was more than 72 hours ago". Match also states a "...member's status can be updated when they log in to the Match site, or when they open email notifications from Match in their personal email account.
I have been a paying and non-paying member of Match for close to two years and noticed this because I live on an island in Washington State and noticed that Match was showing me the same profiles over and over and the status of these profiles always show No Dot or Circle meaning their profile has been inactive for more than 72 hours ago...meaning they haven't logged into Match or checked any emails from Match because just opening an email would update their status Match according to Match website..."when they open email notifications from Match in their personal email account".
After researching this it seems to be a community census that dating sites like Match keep inactive profiles in an attempt to appear like they have more people using the website. This doesn't mean a lot of people don't use the site which gives them the ability to advertise the number of users they do but it does NOT mean that is how many "ACTIVE" users they have which appears to be significantly less to none depending on where you live.
Anyway, this was just an observation I noticed because I happen to live in a small town so the same profiles showing up over and over and none of them ever being shown to be active for over a year led me to this discovery and my conversation with Match customer support. So I'm sure if it it happening in my city it is happening on a bigger scale in larger cities.
One of the biggest problems I can find with using these types tactics is it can potentially do harm mentally to people looking to meet someone when they spend time reading all these profiles and actually hitting the "Like" only to get no responses from anyone and lowering their self esteem. When in actuality it's not because nobody is responding to your "Like", it's because nobody is there anymore...it's an abandoned account and it wasn't because they didn't "Like" you back, but because your "Like" was never received.
In the end, maybe dating sites are a big waste of time....not a complete waste of time but at least partially, if not significantly based on the number of abandoned accounts that are still active on these websites?
Something to think about...hope it helps.
2 years ago
Jwllry Blog Brisbane, QLD
I've been a Subscription paying member of Match twice in the last 2years. Each time I paid for 6mths and received an extra month or two plus a discount which was nice.
HOWEVER, all of that did not make up for the huge numbers of scammer driven profiles. Without exception, all the good looking men were scammer driven profiles.
Even as an older female, I have a good memory and remember such things as profile wording and individual photos. I also used methods like FakesBook, reverse image search, reverse phone number lookup, etc.
Particular profile wordings were connected to specific photos. So as soon as I read the profile wording I knew it was scammer driven.
I say 'scammer driven' because the photos are stolen from innocent men's social media. The scammers must run the show I think. I would report up to 20 profiles each day but the same photos and profile wording would reappear after a couple of weeks. Obviously, the scammers paid with stolen credit cards because Match is not cheap, which always made me wonder whether Match ever checked or verified payments.
In the end, I decided not to pay again because I NEVER ACTUALLY GOT TO THE POINT OF MEETING ANYBODY FROM THE SITE IN PERSON.
Even now I still get my 24 'matches' sent in an email daily, but they are the same tired old photos along with a good smattering of fake profiles. Even if I block a member due to being quite obviously not suitable that profile continues to be presented to me.
WHY SHOULD I KEEP PAYING FOR THAT LEVEL OF BAD SERVICE?
Only an idiot would keep paying.
NOT ONE SINGLE GENUINE INTRODUCTION TO AN ACTUAL PERSON!
And that's after viewing every profile between the ages of 30 and 70 on the whole east coast of my country.
PLENTY OF SCAMMER DRIVEN PROFILES TO CHOOSE FROM AND DREAM ABOUT!
But that's as close as I'll ever get on that dating site.
I HAVE WASTED 2YEARS AT A TIME IN MY LIFE WHEN EVERY DAY IS PRECIOUS.
3 years ago
Philip Rose Aurora, CO
I was only a paying customer for one month. It absolutely did not work for me. However, I have no complaints about their management or business model. I spoke with 2 of their "dating coaches" and they tried to be helpful. I took myself off because i was spinning my wheels, going nowhere with match. If you are an older fellow like me, 68, and you just want to look at the pictures of ladies, they have plenty of them. However, if getting a response from any of them or actually meeting someone, my experience tells me that your chances are so very slim. I joined and immediately heard from 2 ladies. Then 2 days later both were not on the site anymore. From there I became proactive. i sent courteous, well written intro. messages to 27 ladies. 26 ignored my messages. One gave a one sentence response just wishing me luck. I am a decent looking gentleman with strong character traits, just what these ladies claim to want to meet. here lies the problems: More than half of the ladies in their 60's on match state their preference for men is the men need to be 45-58 years old. This is something that would make them feel younger about themselves. They have little interest in a man's character just so long as he is considerably younger than them and I will add, that these women, many 5'3'"-5'6" demand that the men they are interested in must be at least 6' tall. being in great level of fitness as I am apparently counted for zero as I am a truthful 5'9". So fellas, if you want to date women 10-15 years older than you & you are a tall man, then you may have a chance on match.com with these wonderful ladies in their 60's. I did not want any part of their nonsense. After a disappointing month, I exited match.com. However, I do not have anything negative to say about the company or its practices.
4 years ago
Philip Rose Aurora, CO
Fortunately for me I have not ben the recipient of any scam attempts nor billing problems from Match.com. However, despite my sincere efforts and being a responsible , sincere, senior gentleman, I have been absolutely a failure on this site. I have written to many women but hardly ever get a reply. Occasionally they do reply once, then not again. Many profiles on Match are by people who were once on the site but no longer on the site, so you may easily write to someone who will never read your message. I am 71, healthy, responsible, and at a very good level of fitness. I am average height, 5'9". This however, gets me nowhere on Match. Occasionally I do get a "like" or a very brief message from women who tend to be 3-7 years older than I am. I think most ladies on Match in their 60's know numerically they have a huge advantage as there are multitudes of men on these sites so they opt for men 3-10 years younger than they are and give preference to men 6' or taller. Women on Match then tend to think they all deserve about 10% of the most sought after men.
I will not waste time & effort on this site any further as a man has to be careful that his very poor outcome on Match does not have a negative impact on this sense of self worth.
4 years ago Edited March 6, 2023
Melissa Pleasant Grove, UT
I tried several online dating sites over a period of about two years and I liked Match.com the best. The site is easy to use, the communication features and settings are convenient - and, most importantly, I felt that the quality of the people I was matched with was much higher than sites like OKCupid or PlentyofFish... I never found my match on Match.com, though...
10 years ago
Review Source
Madelyn Moselle, MS
I met my husband 7 years ago on match.com
Never in my wildest dreams would I have imagined meeting the man of my dreams from a computer screen.
It's been 7 wonderful years.
Thankyou match. I would and have suggested this dating site to many....and to see my friends finding love just as I did is amazing.
4 years ago
Burr Leonard
Match has the most poorly designed platform of any dating app. It is also shamelessly dishonest. Once you buy a premium package, it doesn't let you search unless you pay another $60. It doesn't tell you this up front. Talk about unabashed corporate greed!
6 months ago
My Love
Too many scammers here with fake profiles. Especially there was an expert matched me with an ugly old man! with all conflicting interests! and then they asked me if I wanted to pay extra for the expert service! Wasted my time and money here! Do not recommend this app to anyone
6 months ago
Neal Webster
Zero customer service when they locked me out of my just created account when they could not verify my phone number which I've had for years. Yet they have no phone number to call to get service. All they have is email customer care oh I mean NO CARE, and they don't answer for days and when they do they said the problem was fixed and when I tried to log into my account I got the same message and was still locked out of my account. So they stole my money and never provided me with any services.
9 months ago
A New York, NY
I started a paid subscription and cancelled it within 3 business days.
According to Match.com Term of Use, I was entitled for a full refund.
Yet when I first contacted Match.com, they refused to issue me the refund.
I then filed a complaint on BBB and Match.com issued me the full refund right away.
Yet Match terminated my account in retaliation on the same day they issued me the refund!
Ironically Match.com keeps scammers' accounts alive, as long as they are keeping paying for their subscription!
10 months ago
Tim Behne Cincinnati, OH
I cancelled my subscription 7 months agao. I noticed that this month Match took $107 out of my bank account. When I disputed this they claimed that I never cancelled and that I had used their service 25 times in the last 6 months. I've been dating the same woman for 8 months now. Why would I need to use their service?
These people are crooks. DO NOT USE!!!
10 months ago
Natalia Calgary, AB
Site does not show who is paying member and non-paying members cannot reply to messages or likes so it is not a clear picture is someone does not react to you because you are not good match or because they just do not have an ability to do so. Customer service is pretty bad and after 3 attempts I cannot get straight answer why people showing in Highlights tab that requires premium membership do not show in Search though they meet all the criteria.
1 year ago
Stacey South Hadley, MA
I accepted the 7 day free trial to "see if Match was real". Many gorgeous men where available in my 55-65 age bracket! The profiles were men I wanted to meet that day. But, I couldn't talk to them without paying the $139. fee. So I paid the fee hoping to find a great match. Once I became a member of Match.com and created my profile ( I am fit, cute, and gainfully employed 58 year old female), I was matched with men that looked like my cigarette smoking, alcoholic Uncle Fred. I tried for a month to look for the men that I initially viewed but they never appeared. . When I did "like " a man, they never responded. I was so grossed out and disappointed I canceled my membership. I now know from other reviews and talking to friends that Match.com is a scam.
1 year ago
myhandlehasbeenmishandled Palatine, IL
Match dating service is complete trash. You can't get anyone to talk to about problems. Chat help hassles you with their automated response system. It's almost impossible to get it to forward you to an actual human being. And when it finally did no one is responding.
Their service doesn't offer refunds. Enough said. Had I've seen this right away I would have known that it's just a money grab.
People running this are scammers. Stay away from it.
I just got an email that there is something inappropriate on my profile and they hid my profile. Email doesn't say what it is and I can't find anything that would be a problem. And as I said getting a hold of an agent is impossible.
1 year ago
Melinda Vatalaro Houston, TX
This site is horrible! I been a paying member on and off for over two years and no dates, and hardly talked to anyone. I even paid the very expensive extra money so anyone can reply amd still no replies. They are very phony. Most of messages I send don't match does not give to them and I know this cause there was a couple people I knew and I messaged a few messages to them and they never replied looked them up on Facebook and they tell me they never got the message. They are scamming people. Of course the minute your subscription runs out they send you all these notifications of likes and messages you are getting. And they make it where you can't even look at the message or see the picture of the person. Don't waste your money like I did on this horrible horrible site!!!!
1 year ago
Frank A.
I reported a problem with their matching algorithm over two months ago. During each interaction with customer support, I was told they would escalate the issue and have it fixed soon. In my corporate experience, escalation of a customer-facing production issue means no one goes home until the problem is resolved, usually in less than 24-hours. For match.com it apparently means they'll just keep stalling and placating the user. Either their tech team is incapable of diagnosing and resolving the issue, or they are so overwhelmed with other bugs in the software that this one is at the bottom of a long list of software issues. You have many other online dating vendors from which to choose, I suggest trying one of them.
1 year ago
Johnny Alpha Port Talbot, NTL
As others have stated, there are plenty of fake profiles: usually one glamorous photo but no information and a huge age range preference. There are also loads of profiles where the people are simply no longer members so will never see your message or like.
However, the worst thing they do is, if a person you're communicating with leaves the site, they instantly delete all of your conversation including any final one you may have been sent but not yet seen. I had a great date which was promising and she thought so too. We had arranged the second and, 2 days before, she had messaged to say that she was looking forward to it. Next day i get Match email 'you have a message from ....' so i log on only to find that she has gone and so have the messages! It was quite likely that she had paid for 1 month (as i do) and it had ended and she was sending her number and asking what time are we meeting. And if it was 'sorry, changed my mind' (unlikely) fair enough, but what right have they to stop me reading her message? It's outrageous that the first chance I have for years of a relationship is ruined by a 'dating' site. Oh the irony. I contacted them several times of course but you may as well talk to the wall. Data protection they say - but she sent me a message that she wanted me to read! Is it even legal to block that? Does the postman show you your mail and then burn it in front of you? It's the same thing.
So, a very poor uncaring site. Ps - Be careful when cancelling too because they took my money after I had (but it was refunded after i complained)
1 year ago
Elishia Duncan Vancouver, WA
I liked that Match.com only sends me matches that are within my preferences choices. The site keeps suggesting that I broaden my preferences; approximately 12 of 18 preferences are dealbreakers. (At 63, I have already experienced being open to different ethnicities, religions, political affiliations…)
I do not like that Match.com shows my profile to people outside of my dealbreaker preferences.
1 year ago
Malu C Edinburg, TX
I wish, I could give a big zero star! This company gets positive reviews from their employees and business-phony related. Negative reviews are from Real people like me, who was Naive to pay for an expensive Subscription, that was nothing but easy money making for them.
Almost 90% of the pictures and profiles shown, at least in my area, are Fake or duplicates of past profiles stolen by the company to attract new Trusting Subscribers, or simply older profiles and pictures that were never deleted by their owners. However, Match also locks out or freeze accounts once the pictures are posted and profile completed, denying access to the new account. I paid for a Month subscription, soon I figured out what I have stated above, decided to Cancel the subscription without renewal. I placed the Renewal inactive, in both, Match and Paypal.
A few days later, a Potential Match sends a Super like and a message, on the second day of Communicating, he and the messages disappeared out of the blue! Oh, there were no more views, even when my paid subscription was still paid until March 28. Unfortunately, I have nothing Positive to say about my short experience.
1 year ago
Amy Bouvier Oakland, CA
Match.com is a hub for scammers. I was scammed $1.2 million yes $1.2 million. Call me naive and stupid but there are professional scammers out there. I reached out to Match.com many times and no response. I received notification from Match after all my money was gone and they will not take any responsibility. I contacted lawyers and they will not fight big company like Match. Law enforcement cannot traced where my money went. I am 62 years old and lost my house because of this. Everyday I cry. I developed panic attacks and tremors because of Match.com. Be cautious of Match. They do not screen their members. Money is the key to Match. If I could give them -0001 rating, I would do so.
2 years ago Edited December 5, 2022
Valerie Jean Isaac Forsyth, GA
I have been on Match. Com about 5 months and maybe met one guy that was decent enough to look at and he just wanted casual, everyone else was unattractive or lived far away. I even signed up for them to match me and that was worse, they found the worst of the worst. It was the worst thing I have ever done. I knew after the first week it was a mistake
2 years ago
Trenton Knight Bastrop, LA
Put 100 dollars into a match.com subscription. I went through literally every female profile that came up, sending each one a unique message and hitting send. I did this until I completely ran out of matches. Not a single one ever replied to anything I sent.
I waited several days and a few more profiles were available. I messaged these, saying I think I'm shadow-banned (because really, how did I not get ONE reply back to anything I sent?) and asking them to just send a reply to prove I'm not shadow banned, and that I'd really appreciate it. Still no replies. Not even a "hey I got your message so if you can read this you're not banned". Nothing. I basically wasted 100 dollars for absolutely nothing.
2 years ago
Zipporah Sutton Gualala, CA
Match.com is the worst dating site I've ever experienced. I wouldn't waste a penny on it ever again. I signed up for the premium deal and it was far from premium...not only did I lose out on over $120.00 I got scammed by a promise of finding a connection when I couldn't even get a reply. I've been on other sites that were free and didn't nearly cost as much had better deals and we're way better than this one by far. Most of the women on there are bots and fake and you can tell. I'd say that a good 30% of women on there are real but nothing that I'm looking for...figures. This site is a scam, false promises ready and willing to take your money and of course has NO refunds because they know you'll be asking for your money back after or during your experience...which there is no experience or action period. Don't waste your time...and this is a REAL REVIEW. Good luck!
2 years ago
Ivy Frazier Atlanta, GA
Match is only as good as the people who sign up for the service. I have had multiple photos rejected. I had one with my face at an angle to show my beard and another with me sitting in my car showing my profile; both were rejected. On the other hand, I have seen a female whose primary profile photo was that of a dog. I have seen another with only one photo and it was a caricature SMH. I'm not going to mention that 90% of the female profiles have photographic filters on top of filters.
I've used Match off and on in the past, but it's a joke. The women seem to have a free ride to post anything.
Ironically, most of the females mention honesty and no game playing, but they put on 2 lbs of makeup and add filters on top of that; women have killed online dating.
There are way too many profiles that are not paying members. You have to sift through two dozen before you find one who is a paying subscriber i.e. able to correspond with you.
It would be nice if Match only showed paying subscribers, but I guess the bait and switch wouldn't work. Anyway, I would not recommend Match to men.
2 years ago
Review Source
Michele
I decided to start a match account Sat feb 20,22 right before noon time. I kept getting promoted to verify my phone number. Each time it tells me I need to contact customer service. Customer arrive didn't open for at least about 15 hours so I'm out that money I've already spent along with conversions with had already been made. I finally spoke with someone telling they they "didn't know" and would have to send the problem to their back office. I received an email about an hour ago (currently 6:52 pm on 2/21/22. With no explanation, my account was terminated. No reasons why. Nothing at all. The sound was paid in full and it better be refunded in full as well. What a load of shit this site is.
2 years ago
Josh Lash Seattle, WA
I didn't even get a chance to become a member. I answered the initial questions and posted 4 pics that were completely normal fully clothed pics. I went on the next day to write my summary and they blocked my account. I then received an e-mail saying my account was terminated. After calling 2 different dept. and emailing back and forth they provided absolutely no explanation as to why and all they say is due to our privacy policy we can't tell you why we terminated your account. ARE YOU KIDDING ME?! You're going to terminate someone before they even start and not tell them why? That's the most ridiculous thing I've ever heard of. Then on top of that when I asked for my refund they said, oh you have to contact iTunes for that. Worst company I've dealt with yet for online dating.
2 years ago
the bike shop Madison, WI
A friend recommended an associated Meetup activity in my area. Somehow when I followed the links to =register for that, I was actually registering with Match.com which promised to be free. Once I had gone through all the rig-a-ma-roll and people started responding to my profile, Match tried extorting money from me to actually make contact with them! When I complained about the paywall in my profile, I was immediately kicked off -go figure : ) So they spy on your content. Pathetically, they will also charge a premium for people desperate enough to pay to play beyond their field. They call this r]feature "Boost." So someone well beyond my age range and well out of my physical condition starts flirting with me. That's terrible! I don't ant to hurt anyone; I expected a Match and if they want money for their hustle, the fee scale should be right up front. Sleazy pimps!
2 years ago
DNR Mechanicsville, VA
Not very many attractive 50+ men on this site if you live in the Richmond, VA area. Lots of old accounts and many with no profile pix available. Those that are on there mostly post old pictures to draw you in. The few people I did communicate with were either illiterate or were too busy messaging other people to write more than a few words. Match doesn't like to refund your money for a negative experience. Hint, the pen is mightier than the sword. If you were to hypothetically disparage the company throughout your profile they will voluntarily refund your payment and delete your account. Hypothetically, of course. 😉
3 years ago
Dave Fortin Kingston, PA
I feel like this is very sub par. I had been a customer for a very short while before I realized that I couldn't afford it. I also don't like that you can't view what's out there before signing up. You have to create a profile and be bombarded with emails before actually knowing if it's something you're going to be interested in.
3 years ago
Linden Ritchie Tucson, AZ
I paid good money for this service. When I was having trouble remembering my e-mail and password combination, I requested password reset help. After getting a new password, it quit working. I then was arbitrarily "cancelled". The reason they gave me was " suspicious activity." I was simply trying to access my account. I spent 4 hours talking to the five different customer service agents (that speak marginal English) with the same answer from all of the; your account has been suspended and it was for ' suspicious activity'. Who runs a business like this?
In all my years, I would say that of all the 'customer experiences ' I have had with anyone, this company is the worst. There is little to no accountability. It's no wonder the Federal Government sued them a few years ago. In fact, I hop Match goes under. Soon.
Signed,
Linden Ritchie
Tucson
This company took my money. It's plain and simple. Match is unscrupuloius. They will rip you off if they can. They avoid resolving issue, put you on hold for hours and there is no accountability. Don't try calling head office because they will firewall you. I will however, get my pounf of flesh even if I have to drive to Dallas to fin Joe C COO, Sam Y CFO or anyone else that cares about customer service.
3 years ago
