Sears Home Services Logo

Sears Home Services

Is This Your Business?
star star star star_half star_border
9 User Reviews
LAST UPDATED: September 20th, 2021

Among its many home improvement services (which include HVAC, windows, roofing, siding, kitchen, bathroom, countertops, cabinets, flooring, and garage door help), Sears offers complete bathroom remodeling in most major metropolitan areas throughout the United States. With over 6,800 technicians nationwide, Sears can offer same day or next day consultation availability. Sears will work closely with you to understand your preferences before finalizing your design. 

Top Ranked Companies

thumb_up

The Good

  • Remodel Options
  • Complete Project Management
  • Quality Guarantee
  • Knowledge Center

Remodel Options

Sears has a large span of product offerings and several options within each category. The company offers customization, purchase, and installation of the following: 

  • Countertop material (solid surface, granite, and quartz)
  • Countertop edges (beveled, eased, full bullnose, half bullnose, and ogee)
  • Flooring (tile, laminate, and vinyl)
  • Cabinets (door styles, colors, and hardware)
  • Tubs and showers (whirlpool tubs, jetted tubs, and shower pans)
  • Toilets (standard height and comfort height)
  • Accessories (towel bars, towel rings, and robe hooks)

Many of the other bathroom remodel companies we review only offer tub and shower remodeling. Sears' option to completely remodel your whole bathroom is unique.

Complete Project Management

Sears Home Services assigns a dedicated project coordinator to each remodeling project, which minimizes the chances of miscommunication between company and customer. The project coordinator handles all aspects of the job: remodeling ideas, obtaining permits, ordering materials, and arranging for installation. You begin your remodel with Sears by requesting a free in-home design consultation in which a design consultant comes over to help you plan the remodel, considering factors such as your budget, style, and scheduling. 

Quality Guarantee

The company installs products from Delta, Kohler, Moen, and Panasonic. These brands and materials have an average of 25+ years of durability. The warranties of each product and aspect of the remodel vary in length, but each is covered with a written product limited warranty and a written labor limited warranty. Installations are further covered with property damage insurance, workers compensation protection, and public liability protection.

Knowledge Center

Sears shows it cares about customer preparation and education by providing resources to prospective customers. Helpful resources include a quiz called “How Prepared Are You for a Home Improvement Project, Remodel, or Interior Design?” as well as curations of top bathroom remodel ideas for each year, kid-friendly bathroom design ideas, and other useful things to consider when preparing for the remodeling process.

thumb_down

The Bad

  • Returns and Exchanges

Returns and Exchanges

While Sears does guarantee satisfaction with its products and services, there is a limit to how far the company will go to ensure this. Custom-made orders, including cabinetry and countertops, may not be returned for credit or refund (even prior to installation). Any installed or built-in merchandise is not eligible for a return or exchange, except in rare cases. In these exceptions, the customer must pay all installation and de-installation charges plus a restocking fee and freight charge.

gavel

The Bottom Line

Sears Home Services is a top competitor in the bathroom remodel industry thanks to its quality materials, installation services, coverage across all states, and project management efficiency. Plus, the company offers promotions for a remodel above a certain dollar amount in addition to flexible payment options. Sears is a contractor that will help you remodel your entire bathroom (including the toilet, cabinets, countertop, and accessories), not just the shower or bath. This company is definitely worth considering for a complete or partial bathroom remodel. 

View Best Bathroom Remodel Companies

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

3.6

star star star star_half star_border

9 Reviews

Review Breakdown

5 grade

56%

4 grade

11%

3 grade

0%

2 grade

0%

1 grade

33%

Sentiment Criteria

Value

star star star star_half star_border

Quality

star star star star_half star_border

Service

star star star star_border star_border

Trustworthiness

star star star star_half star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star star

Samarra Miller

Sears home services remodeled my Kitchen and utility room 4 years ago. I am thrilled with the quality of the work. My kitchen is beautiful and functional. The ending result left me with so much amaze .

1 month ago

star star star star star

Mohammed A Brooklyn, NY

I had consulted Sears last year in an effort to get an estimate about my bathroom remodeling and bathtub work. They helped me from step one and gave me the flexible options accordingly to my bathroom plan and features. I know that they are reliable and trustworthy. , they were professional and didn’t fret over the documentation or finance questions that I had. I was happy that they came prepared and they keep everything straightforward regarding what needs to be replaced or charges.

3 months ago

star star star star star

Robert Rootes Bestselling Author Fredericksburg, VA

Sears has been around for a long time. They carried a lot of great appliances and had a good service. When we were looking into installing a new washer and dryer, we went to Sears first for products. We got a chance to talk to a service representative about the new features in the top load washers with agitators and top load washers with no agitator. The representative was informative and understood the concerns about the differences. Ultimately, we picked the washer that was right for us based on the service agent.

3 months ago

star star star star star

Jmarsh Macomb, MI

We decided to flip a house and had no bathroom experience. We consulted with Sears, got an estimate, and were able to schedule a remodel within a few weeks. The work was done professionally, the workers were on time and cleaned up any messes.

3 months ago

star star star star star_border

Julia UP Southbury, CT

Very satisfied, great job to remodel our shower and countertop. Was very helpful to have flexible payments options. This company worth to considering, quality materials and quick done project. They also installed a washer and dryer. Would recommend

3 months ago

star star star star star

adrian avram Tampa, FL

used their appliances repair home service They replaced the motor of my washer-part was not available immediately but they come back several days later to finish installation-very pleased I dont need a new dryer yet

3 months ago

star star_border star_border star_border star_border

Sherry Sanderson Riverton, UT

NEGATIVE 10 : I have been shuffled around by 21 people and no one has had the knowledge or know what to do with my situation. It is unbelievable! I am with a home warranty company. They contacted Sears and sent them to fix my washing machine. Michael came out, piddled a little with our washer and ordered parts. He left after hanging around my house, on his phone for one hour. He could have left after 15 min. The parts came, Michael came back, wrong parts. Had to order other parts. Was supposed to come back and never showed. I called my home warranty company and asked them to offer the job to another company. They told me they typically do not do this but after hearing my story they sent another company. They came in, laughed at the parts Michael ordered and I quote, " If he bothered to look inside, he would have seen these parts are incorrect." This company ordered the correct parts, came back and fixed my washer (within 4 days). Michael stretched my washer fixing for 3 weeks. I was billed by Sears. Talked to a woman who called me and asked why I hadn't paid my bill. I told her my story and she was going to deal with it. SHE DID NOT. Next I get a letter saying this is my last before being sent to collections. I called the good old Sears 1-800 number and they shuffled me around as mentioned before with NO results. I finally contacted headquarters and spoke to a gentleman, gave him the EXACT same information I gave to the 21 other people who conveniently could not find my name or my contract claim. This gentleman took my information, put me on hold for 3 minutes and came back saying it was taken care of and would not be sent to claims. He also gave me my Michael ID number in case I want to file a complaint, WELL, I have a claims letter in front of me as I type. It was NOT taken care of, I had to pay so as to not ruin my credit. SOOOOO, I now want my refund ASAP. This company DID NOT provide a service nor fixed my machine. I am beyond upset and will take legal actions if not responded to and send me guarantee information that this has been This company has such inept service representatives that only have in a small box knowledge of problems that need further help and Sears truly needs an overhaul. Sears used to have a good name, now I cringe when I hear someone say Sears. Tip for consumers: RUN, RUN,RUN they are not worth it, even if they come in lower, they are horrible

3 months ago

star star_border star_border star_border star_border

Erik Lewis Atlanta, GA

Rip off artists, really felt they did my house wrong. I had to have the work redone.

1 month ago

star star_border star_border star_border star_border

Dawn Bellville, TX

Sears Home Services will make your life miserable. You wait, and wait and wait for a tech to show up because the schedulers are idiots. They even frustrate the Techs. The schedulers have the techs running from one side of town to the other and back. Do yourself a big favor, don't use them if you can help it.

2 years ago

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information