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Sears Home Services

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Among its many home improvement services (which include HVAC, windows, roofing, siding, kitchen, bathroom, countertops, cabinets, flooring, and garage door help), Sears offers complete bathroom remodeling in most major metropolitan areas throughout the United States. With over 6,800 technicians nationwide, Sears can offer same day or next day consultation availability. Sears will work closely with you to understand your preferences before finalizing your design. 

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The Good

  • Remodel Options
  • Complete Project Management
  • Quality Guarantee
  • Knowledge Center

Remodel Options

Sears has a large span of product offerings and several options within each category. The company offers customization, purchase, and installation of the following: 

  • Countertop material (solid surface, granite, and quartz)
  • Countertop edges (beveled, eased, full bullnose, half bullnose, and ogee)
  • Flooring (tile, laminate, and vinyl)
  • Cabinets (door styles, colors, and hardware)
  • Tubs and showers (whirlpool tubs, jetted tubs, and shower pans)
  • Toilets (standard height and comfort height)
  • Accessories (towel bars, towel rings, and robe hooks)

Many of the other bathroom remodel companies we review only offer tub and shower remodeling. Sears' option to completely remodel your whole bathroom is unique.

Complete Project Management

Sears Home Services assigns a dedicated project coordinator to each remodeling project, which minimizes the chances of miscommunication between company and customer. The project coordinator handles all aspects of the job: remodeling ideas, obtaining permits, ordering materials, and arranging for installation. You begin your remodel with Sears by requesting a free in-home design consultation in which a design consultant comes over to help you plan the remodel, considering factors such as your budget, style, and scheduling. 

Quality Guarantee

The company installs products from Delta, Kohler, Moen, and Panasonic. These brands and materials have an average of 25+ years of durability. The warranties of each product and aspect of the remodel vary in length, but each is covered with a written product limited warranty and a written labor limited warranty. Installations are further covered with property damage insurance, workers compensation protection, and public liability protection.

Knowledge Center

Sears shows it cares about customer preparation and education by providing resources to prospective customers. Helpful resources include a quiz called “How Prepared Are You for a Home Improvement Project, Remodel, or Interior Design?” as well as curations of top bathroom remodel ideas for each year, kid-friendly bathroom design ideas, and other useful things to consider when preparing for the remodeling process.

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The Bad

  • Returns and Exchanges

Returns and Exchanges

While Sears does guarantee satisfaction with its products and services, there is a limit to how far the company will go to ensure this. Custom-made orders, including cabinetry and countertops, may not be returned for credit or refund (even prior to installation). Any installed or built-in merchandise is not eligible for a return or exchange, except in rare cases. In these exceptions, the customer must pay all installation and de-installation charges plus a restocking fee and freight charge.

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The Bottom Line

Sears Home Services is a top competitor in the bathroom remodel industry thanks to its quality materials, installation services, coverage across all states, and project management efficiency. Plus, the company offers promotions for a remodel above a certain dollar amount in addition to flexible payment options. Sears is a contractor that will help you remodel your entire bathroom (including the toilet, cabinets, countertop, and accessories), not just the shower or bath. This company is definitely worth considering for a complete or partial bathroom remodel. 

View Best Bathroom Remodel Companies

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Dawn Bellville, TX

Sears Home Services will make your life miserable. You wait, and wait and wait for a tech to show up because the schedulers are idiots. They even frustrate the Techs. The schedulers have the techs running from one side of town to the other and back. Do yourself a big favor, don't use them if you can help it.

1 year ago

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