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U.S. Waterproofing

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220 User Reviews
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LAST UPDATED: October 14th, 2021

U.S. Waterproofing has been a local, family-owned business since 1957. The company aims to pursue total peace of mind for its customers through education, comprehensive solutions, and over 55 years of experience. U.S. Waterproofing claims to be the largest basement waterproofing and foundation repair company in the Midwest. The Better Business Bureau gave U.S. Waterproofing an A+ rating and won the Torch Award in 2006.

Video Customer Reviews

Daniel Cossa Customer Review Video About U.S. Waterproofing

Daniel Cossa

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The Good

  • Comprehensive Services
  • Lifetime Warranty
  • Time in Business

Comprehensive Services

U.S. Waterproofing covers a wide range of problem areas, including the following common issues:

  • Foundation wall cracks
  • Porous concrete
  • Floor cracks
  • Cove joints
  • Gradient problems
  • Drain pipe penetration
  • Tie rods
  • Masonry foundation leaks
  • Basement/egress window wells
  • Sump pump

Treaments are aimed at preventing significant water damage/water seepage, and often include some combination of exterior waterproof membrane, interior drain tile system, and foundation crack repair via epoxy injection or wall clay process.

Lifetime Warranty

In addition to having a lifetime warranty, U.S. Waterproofing has a separately staffed warranty department. This is unique to the waterproofing industry, and customers benefit from having specific staff available to help them with any issues that occur after the work is done.

Time in Business

U.S. Waterproofing has been in business since 1957. As one of the older companies in the industry, it has had years of experience working on a variety of different basement solutions. The company is also not a franchise, but rather it is a third-generation family owned business. Customers can depend on receiving quality work from an expert company that takes the time to hire and train the right professionals.

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The Bad

  • Covers Three States

Covers Three States

Although U.S. Waterproofing claims it is the largest basement waterproofing and foundation repair company in the Midwest, it only covers three states: Northern Illinois, Northwest Indiana, and Southeast Wisconsin. These locations also don't cover the entire state, so relatively few customers have access to U.S. Waterproofing's services. We encourage any homeowner living in the company's service area to read verified U.S. Waterproofing reviews.

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The Bottom Line

U.S. Waterproofing is an experienced company with reliable employees. The company has been in business for over 55 years and has the family experience to back it up. The basement waterproofing company offers a lifetime warranty for its customer, and it also provides a separate staff specific to managing your warranty, so any problems are fixed easily and quickly.

U.S. Waterproofing only covers a few locations in three states though, making it inaccessible to the majority of the country. If you do live in one of the covered areas, we recommend using the company for all your crawl space or basement waterproofing needs.

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Star Rating

4.6

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220 Reviews

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3%

2 grade

2%

1 grade

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Featured Review

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R. Scott Justvig Palatine, IL

Their pricing was reasonable, their professionalism was incredible, they were efficient, timely, and effective with their service.

5 months ago

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Reply from U.S. Waterproofing

We appreciate your comments and thank you for choosing us!

May. 14th, 2021

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Featured Review

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Mary Beth Alba Mount Prospect, IL

The whole process was easy, product was great, and the people who work there are awesome people.

5 months ago

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Reply from U.S. Waterproofing

Thank you for choosing U.S. Waterproofing, we truly appreciate your business and the kind review!

May. 18th, 2021

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Dave Oak Lawn, IL

U.S. Waterproofing encapsulated the crawl space. The overall experience was excellent. The crew arrived ready to work but they did not have the instructions to add stone to level the crawl space. They contacted their manager. The issue was solved by a redirection of one of their trucks with stone. The four man crewed worked quickly and efficiently. They added the stone and installed the water barrier on the floor and walls. The final result was a fantastic professional job. This is the company to go to if you have any moisture problems in your basement or crawl space!

5 months ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 17th, 2021

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Melissa and Jeff Garretson Orland Park, IL

Our sales representative was extremely helpful and thorough. He was very communicative and even came out to our house to do a water test for leaks. We greatly appreciated his expertise and was the main reason we decided to use your company.

5 months ago

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Reply from U.S. Waterproofing

Thank you for choosing us to work in your home to help keep your basement dry! We appreciate your review as well.

May. 13th, 2021

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Tom Wheaton, IL

From start to finish US Waterproofing was profession and courteous, but more specifically worked with me in determine the scope of my project. They answered all of my questions, worked on time, handled all the necessary requirements, and kept the work areas clean.

5 months ago

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Reply from U.S. Waterproofing

We appreciate your business and the kind review!

May. 13th, 2021

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Ann M Winnebago, IL

Everything was handled professionally. I had my first meeting with Pat L. who was very thourough and explained everything quite clearly. When the work was done on my basement, the men were very polite and worked hard the whole day. I would definitely recommend US Waterproofing to anyone looking for a fix.

5 months ago

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Reply from U.S. Waterproofing

Thank you for your review, we truly appreciate the opportunity you gave us to work in your home!

May. 13th, 2021

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Keith Jager New Lenox, IL

Our representative was knowledgeable and honest. We first had you out to check on water in our basement. He found that the water was actually coming in our window on the first floor. We then had our entire sump pump system replaced and drain line extended. Quality of work was fantastic.

5 months ago

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Reply from U.S. Waterproofing

Thank you for giving us the opportunity to work in your home!

May. 13th, 2021

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Beth Schaefer Lowell, IN

We have used US Waterproofing for years, and they have always backed up their warranty and provided the best work/product we've ever seen. Very prompt in their responses, very courteous staff, just an excellent group to work with.

5 months ago

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Reply from U.S. Waterproofing

Thank you for the repeat business and for your very kind review!

May. 14th, 2021

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Ozzie Smith Flossmoor, IL

Thus far their service has been great. The last service was deemed necessary to eliminate seepage. I will know for certain when the next heavy rain happens. I believe given US professional techs advise that this remedy will work.

5 months ago

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Reply from U.S. Waterproofing

Thank you for the review!

May. 13th, 2021

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Linda Ida Schaumburg, IL

They were clear on how to fix our problem. They told me how they would fix it and then scheduled a date, came in and did exactly what they said. Cleaned up after themselves and the project was done.

5 months ago

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Reply from U.S. Waterproofing

Thank you for choosing U.S Waterproofing to work in your home!

May. 17th, 2021

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Tom Riesing Arlington Heights, IL

Courteous. Professional. Informative. From the initial sales call to the final walk through, the team answered every question and covered every detail.

5 months ago

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Reply from U.S. Waterproofing

Thank you for your review and for choosing U.S. Waterproofing, we appreciate it!

May. 13th, 2021

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Bill Elgin, IL

Great salesman who was upfront and honest with us. Looked to solve the total problem. Not just a quick fix. The crew did great work from being to end.

5 months ago

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Reply from U.S. Waterproofing

Thank you for your review. We try to be comprehensive in our diagnosis in order to prevent future problems as well.

May. 13th, 2021

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LaJoy Hill Calumet City, IL

Fast response and great service. I called to schedule a appointment and they came out within a week. Everyone I communicate with were very friendly.

5 months ago

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Reply from U.S. Waterproofing

Thank you for your review and for being a repeat customer. We appreciate your business!

May. 13th, 2021

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Derrick Williams Oak Park, IL

They did a great job. They were on time everyday, kept me updated on the progression of the job, and helped put my fears about getting water in my basement to rest

5 months ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 13th, 2021

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Aaron Peck Deerfield, IL

Great follow up from the company. We had a small misunderstanding and US Waterproofing went out of their way to make sure we were satisfied and happy.

5 months ago

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Reply from U.S. Waterproofing

Thank you for your patience with us and for the kind review!

May. 13th, 2021

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Alan Becker Hinsdale, IL

Their analysis of our situation was objective and not directed at selling more service than we needed. The work that was done was completed quickly and professionally.

5 months ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 13th, 2021

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Brian Chicago, IL

Very helpful when giving the quotes and remained helpful after the work was done and I needed to track down some documentation. Work was done quickly and well.

5 months ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 13th, 2021

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Chris Mourtokokis Chicago, IL

Dave, our sales rep, is fantastic. Super helpful and reliable. Always answer our questions and very patient with us. Would 100% recommend him to anyone.

5 months ago

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Reply from U.S. Waterproofing

Thank you for your review! (We showed it to Dave as well.)

May. 13th, 2021

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Dawn Cooper Westville, IN

Efficient and knowledgeable. They explain every step they will do to find problems & let you know what needs to be done

5 months ago

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Reply from U.S. Waterproofing

Thank you for the review!

May. 13th, 2021

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Angela Smith Kenosha, WI

They did a great job filling a crack in my basement and replacing an old rusty window well. Very reasonable price and cleaned up afterwards.

5 months ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 13th, 2021

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Beverly Chicago, IL

Professional, efficient, clean. I don't see the need to require a more lengthy response than what I have already stated.

5 months ago

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Reply from U.S. Waterproofing

Thank you for your review, we appreciate it!

May. 13th, 2021

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Trisa Davis Lansing, IL

Everyone from beginning to end were professional, knowledgeable, respectful and the work was done neatly and ahead of schedule!

5 months ago

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Reply from U.S. Waterproofing

We appreciate your kind review. Thank you!

May. 14th, 2021

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Joyce M Cobler Marseilles, IL

The work was quick and the 2 man team was excellent. They were very nice and explained the procedure. Would recommend them.

5 months ago

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Reply from U.S. Waterproofing

Thank you for giving us the opportunity to work at your home!

May. 14th, 2021

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Rich Kanak Romeoville, IL

Great service, very professional service personnel. Most importantly, they fixed my basement wall leak in one shot. With follow up

5 months ago

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Reply from U.S. Waterproofing

Thank you for choosing us. We truly appreciate the business and your kind review!

May. 14th, 2021

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Ellen Taylor Evanston, IL

Their team did an excellent job waterproofing our old leaky crumbling basement. We haven't seen a drop of leakage since they finished.

5 months ago

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Reply from U.S. Waterproofing

We are glad that we could help make your basement a dry more usable space. Thank you for your review!

May. 14th, 2021

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Rudolph Lindich New Lenox, IL

Affordable, knowledgable, applied previous costs from less-elaborate attempted solution to more extensive solution when it proved necessary.

5 months ago

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Reply from U.S. Waterproofing

We try to take a conservative approach to repairs, but sometimes it takes additional work to solve the problem. Thank you for choosing us to work in your home!

May. 14th, 2021

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S.J. Rolling Meadows, IL

They present a very professional image, and provide a quality service (I only wish mice weren’t still getting in the crawl space).

5 months ago

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Reply from U.S. Waterproofing

Thank you for choosing us, sorry we couldn't help with the other issue!

May. 14th, 2021

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Myra Cazolas Lincolnshire, IL

Did a great job finding leak in basement and also had them years later to replace window wells, cleaning and new covers.

5 months ago

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Reply from U.S. Waterproofing

Thank you for choosing us again to work in your home. We appreciate your continued faith in us and for your kind review!

May. 17th, 2021

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Joan Elgin, IL

They gave me the choices of how the problem could be fixed. The set a time to do the work, left the area in good condition.

5 months ago

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Reply from U.S. Waterproofing

We try to be informative and give options when possible. Thank you for your review!

May. 18th, 2021

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Daniel Cossa Elmhurst, IL

I had a nice representative who was thorough and explained everything to me in laymen's terms and found the best solution for my situation.

5 months ago

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Reply from U.S. Waterproofing

We want our customers to make informed decisions about solving their seepage problems, so we try to be clear and comprehensive in our analysis and explanations. Thank you for the review!

May. 17th, 2021

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RAK Winfield, IL

I have used USW several times and their crews are polite, timely and clean. But the primary reason for my rating is they do good work.

5 months ago

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Reply from U.S. Waterproofing

Thank you for continuing to choose us, we truly appreciate the business!

May. 17th, 2021

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Anne Richmond, IL

Fixed my problem. Also some years ago they came to look at water problem. They could not fix and honestly told me so.

5 months ago

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Reply from U.S. Waterproofing

Glad that we were able to solve your current problem. We can't fix everything, but we like to help with information even when we can't actually do the work. Thank you for the review!

May. 17th, 2021

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Cindy Rolling Meadows, IL

I would absolutely recommend you use U.S. Waterproofing. They were great to work with from start to finish. I had multiple cracks in my basement. The advisor Joe came out and did a very thorough inspection. He found multiple foundation cracks. The price to repair including removing my shelf and removing drywall was very fair. The crew did an amazing job, they were clean and covered all the items in my basement that would have otherwise been covered with dust. They replaced the insulation and drywall. The only they did not do was paint after mudding the wall back up. They were very communicative and the customer service reps were amazing. I am overjoyed with U.S. Waterproofing and the service they provided. I will be recommending them to all of my friends and family and will absolutely be using them again in the future.

10 months ago

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Reply from U.S. Waterproofing

Thank you so much for the review Cindy! We value Joe very much as an advisor and are happy to hear that you had such a great experience with us.

Apr. 16th, 2021

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Gary Reilly Palos Heights, IL

What they have done for us works. Previous owners of this house had used them so we did also and were pleased.

5 months ago

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Reply from U.S. Waterproofing

Thank you for choosing us! We appreciate the business and your kind review.

May. 13th, 2021

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Mike Aurora, IL

They were very clear and upfront with me about what needs to be done and they do what they said they would do.

5 months ago

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Reply from U.S. Waterproofing

Thank you for the review!

May. 13th, 2021

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Hank Brockett Joliet, IL

U.S. Waterproofing offers fantastic service with great, consistent communication through the entire process.

5 months ago

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Reply from U.S. Waterproofing

Thank you for choosing us to work in your home!

May. 14th, 2021

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Michael Martinez Chicago, IL

Fixed my problem I had for years, no water in my basement anymore. They completed the job quickly and professionally.

5 months ago

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Reply from U.S. Waterproofing

Glad that we could help keep your basement dry. Thank you for the review!

May. 14th, 2021

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Carolanne Sinacore Oak Lawn, IL

Professional, efficient, knowledgeable, great communication, great timeline of work (not having to wait for weeks)

5 months ago

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Reply from U.S. Waterproofing

We appreciate your kind comments. Thank you for choosing us!

May. 14th, 2021

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Sara Brunetti Munster, IN

Great thorough work. Very professional. Tech took time to explain his process and review what he had done

5 months ago

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Reply from U.S. Waterproofing

We appreciate your business and want to thank you for the review!

May. 14th, 2021

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George Fowler Poplar Grove, IL

The work was done professionally. The technician was efficient and did a great job. You have a great employee.

5 months ago

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Reply from U.S. Waterproofing

Thank you for your comments. Our strength as a company comes from the many great people we have working here. We appreciate you business!

May. 14th, 2021

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Cheryl Lewis Chicago, IL

They came quick and did what they promised. (We haven’t had a really bad rain but the snow melt was event less)

5 months ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 14th, 2021

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Anonymous Frankfort, IL

The guys were quick, thorough, and courteous along with respecting Covid-19 mask protocols in my home.

5 months ago

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Reply from U.S. Waterproofing

We appreciate your review. Thank you for choosing us!

May. 17th, 2021

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Erica Izraeli Chicago, IL

My basement has been perfectly dry for 11 years. We just swapped out new pumps to guarantee us another 11+ years.

5 months ago

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Reply from U.S. Waterproofing

Thank you to another long time customer. We appreciate your continued business!

May. 17th, 2021

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Anita Dolton, IL

They were professional and honest. Followed covid prevention requirements Explained what was expected

5 months ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 17th, 2021

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Marie Park Ridge, IL

Answer all my questions made me think I could trust them to do the job correctly which they did

4 months ago

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Reply from U.S. Waterproofing

Thank you for choosing us to work in your home!

May. 17th, 2021

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Betty Lanier Harvey, IL

They are professional, courteous and take pride in making sure your work is done efficiently.

4 months ago

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Reply from U.S. Waterproofing

Thank you for your business and your kind review!

May. 17th, 2021

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Martin West Chicago, IL

Sales and install staff was great. Efficient and interested in solving problems.

5 months ago

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Reply from U.S. Waterproofing

We appreciate your review and your business!

May. 13th, 2021

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Deborah Urban Wood Dale, IL

They did an excellant job on our repair & new purchase needs. The People who came out were awesome.

5 months ago

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Reply from U.S. Waterproofing

Thank you for your review. We are proud of our staff and their dedication.

May. 13th, 2021

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Bill Elgin, IL

Fast, clean, never need to cme back and fix a repair. Done right the first time.

5 months ago

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Reply from U.S. Waterproofing

We appreciate your business and the review!

May. 13th, 2021

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Brian Babinski Palos Heights, IL

US Waterproofing did exactly what I wanted and they did it quickly and efficiently.

5 months ago

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Reply from U.S. Waterproofing

Thank you! We appreciate your review and your business.

May. 13th, 2021

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