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USAA

Name: USAA
Rating: 4.7

Is This Your Business?

4.7

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29 User Reviews

5.6

Overall Score

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4.7

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29 User Reviews

5.6

Overall Score

Compare

LAST UPDATED: September 11th, 2023

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User Reviews

Star Rating

4.7

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29 Reviews

Review Breakdown

5 grade

79%

4 grade

14%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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star star star star star

Clemmie & Mandy Johnson San Jose, CA

I love USAA! They offer really competitive interest rates and I like that I can do all my banking online.

2 weeks ago

star star star star star

David Adrian Morales Weslaco, TX

I love USAA! I have a checking and savings account with them and have been with them for years. Good array of banking and financial services. Easy to use app. Great customer service.

4 months ago

star star star star star

Heather H Sanford, FL

USAA is simply the best! I'm extremely satisfied with USAA because of their rates, perks and benefits. They're transparent and seem to actually care.

5 months ago

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Verified Customer

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Ken Staton

USAA has a loyal following of military and relatives of military. Extremely reliable, outstanding reputation, polite and respectful customer service.

3 years ago

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Amy Baker Richmond Hill, GA

I have been a customer/ banker of USAA for a few years. USAA has the best app out there for all your needs! I will be a USAA'er for life.

3 months ago

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Mellissa Clark Palm Bay, FL

Awesome bank! I was a victim of identity theft while in basic training and they not only alerted me, but recovered all of the missing funds as well.

4 months ago

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Verified Customer

star star star star star

Rudy Abel

Outstanding service. Always meet my needs to recently. Recently sold its investment business to Schwab which disappointed me

3 years ago

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Mikayla Ralston Navarre, FL

This has been my main banking service for over 15 years. I LOVE THIS company. They make it very easy and convenient, even though there are no branches anywhere near me. They have so many additional services for members such as free credit monitoring, car buying services, and relocation assistance.

3 years ago

star star star star star

Gordon Mancuso

USAA has good support and excellent features, such as depositing checks and money orders from my phone. Also, I get 2.5% cash back on all my purchases with the Limitless card. The only downside is that you have to have a military affiliation to join.

5 years ago

star star star star star

April Jones Tremonton, UT

I have found that as a bank, I won’t bank elsewhere. The customer service is amazing, and they are willing to work with you in most situations. And rates are hard to beat!

3 years ago

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Jacqueline Nave

Have worked with many banks. USAA is by far the most customer friendly and honest. You can bank on what they say. No pun intended.

5 years ago

star star star star star

Wilk

My USAA Bank has good service and customer service. Has plenty products including car and home insurance.

5 years ago

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Christina

They don't steal money with fees, they do care abou me (or you if you can join) they have good insurance...

5 years ago

star star star star star

A very disappointing experience

Great customer service and value. The associate s are professional and very helpful.

5 years ago

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Phillip L

Very professional and friendly. They offer so many benefits and they really get things done well.

5 years ago

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First time

They listen to me. Respond in timely fashion and communicate. Been a customer for 48 years

5 years ago

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Barbara Freeman

I have been with USAA for over 20 yrs. and their customer service and all services are excellent.

5 years ago

star star star star star

alfred

Great customer service an trustworthy. They have quickly and efficiently fixed any issues.

5 years ago

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Shelia Ann Joyce

They are friendly and helpful and honor those who have served their country.

5 years ago

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Walter

Easy, fast, quick to respond to inquiries and very very customer oriented.

5 years ago

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Mark Carr

They are by far the best Customer service.

5 years ago

star star star star star

Jordan

excellent service products and rates with superior followup

5 years ago

star star star star star

Pat Ohagan

Their customer service is beyond measurable

5 years ago

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