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5.4

Overall Score

LAST UPDATED: December 6th, 2023

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Star Rating

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4.6

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22 Reviews

Review Breakdown

5 grade

82%

4 grade

5%

3 grade

5%

2 grade

5%

1 grade

5%

Sentiment Criteria

Value

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Quality

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Service

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TC B Florissant, CO

Navy Federal Customer Service has declined greatly in the nearly 25 years I have been a customer. I have messaged customer service on the app and their responses have had the completely wrong name, wrong answers (meaning it is about some issue I never even asked about), and given inaccurate information. I stopped going to NFCU for vehicle loans and closed my credit card with them. Just not happy with their service anymore.

4 months ago

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Eddie Rios Ogden, UT

Hands down, Navy Federal is the best credit union for military service personnel. I was offered the best loan options and have been taken care of during and after my military service. I can't think of any better services, rates, or ease of use than what Navy Federal has always offered. This credit union is absolutely best in class with service and I will be a life-long customer and member!

4 years ago

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Mark Cave

I can't say enough about Navy Fed. They are an awesome credit union. Excellent customer service. Knowledgeable staff. Great rates on their credit cards and loans. Mobile app is easy to use. I highly recommend.

9 months ago Edited July 20, 2023

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Michelle Rios Ogden, UT

I have been a Navy Federal customer since I was in the Navy several years ago. They offer great services to support members of the Armed Forces. I am able to access my account from anywhere. They offer low rates with few fees and that just makes good sense.

4 years ago

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Connor Smith Palm City, FL

Navy Federal credit union was able to get me a lower percent interest rate on a car loan. Helped me be able to buy a car because I was able to get a lower payment because the interest rate was lower.

2 years ago

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Mellissa Clark Palm Bay, FL

Navy Federal is a good bank with a great customer service. I have been a member over nine years and they have yet to disappoint me.

11 months ago

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Heather H Sanford, FL

Navy Federal is a great credit union and rather transparent. They offer decent benefits if you qualify. Navy Federal's customer support has room for improvement.

11 months ago

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Doglover San Diego, CA

Navy Federal doesn't do what is the best of their customers at least in my experience. I missed two payments at the start of covid and they closed my credit card. Then I made arrangements with them which was a nightmare and they went back on their word. After several calls and speaking with two managers I finally was able to a payment arrangement but not what was promised. Then this past month I called and they told me I had X numbers of days to pay before getting a 30 day. I paid more thank what I arranged and they gave me a 30 day late. The lack of communication with this company is awful. They are di quick to hit you with 30 days and ruin your credit instead of sticking to the arrangements that they made with you. We are a military family and instead of supporting us they have honestly hurt us. Stay always from this bank!!!!!! I DO NOT RECOMMEND.

1 year ago

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Jim Bullhead City, AZ

They are great with checking and savings accounts. No matter how low it gets they will not close it. They have help 24 hours a day and are world wide. Great place.

2 years ago

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Jesse Rice Biloxi, MS

Best bank of all. We had our account broke into and they were able to fix things and get us back on or feet within hours. They are helped out when we thought we were lost.

4 years ago

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shirell West Haven, CT

really is outstanding over all n they protect you when someone tries to get over on u on a charge i give it a 20 for there services too

2 years ago

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Sarah Mercival Tallahassee, FL

Since my older brother is a veteran I trusted this bank with all of my information they always keep their customers first and are never neglectful.

4 years ago

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Nicholas Genes Eagle Mountain, UT

This was my first bank when I joined the service. It felt like a shell. Nothing really stood out to me except the fees and hassle.

4 years ago

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Faith Health & Wellness

They Cross train their associates, so there is always someone the can help.without a long wait.

5 years ago

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Fair and unfair loyalty program

They always find a way to solve your problems, and get the job done on the first call

5 years ago

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Sherwin Douglas

They are GREAT and provide all types of service with very friendly staff members

5 years ago

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Leonard Goodboe

Great company for Veterans and great programs for credit improvements

5 years ago

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Don West

good rates and service. Have had very good relations with them.

5 years ago

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Teresa Nolan

Rarely a problem and if there is one they work to fix it ASAP

5 years ago

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Norma Alvarado

The staff is very friendly, and knowledge.

5 years ago

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Edwin Kivisto

always available to help and knowlegeable when doing it

5 years ago

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Randi

Associates are always pleasant and helpful

5 years ago