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Navy Federal

Navy Federal

Name: Navy Federal
Rating: 4.7

Is This Your Business?

4.7

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18 User Reviews

5.5

Overall Score

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4.7

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18 User Reviews

5.5

Overall Score

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LAST UPDATED: May 29th, 2022

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User Reviews

Star Rating

4.7

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18 Reviews

Review Breakdown

5 grade

89%

4 grade

3 grade

2 grade

1 grade

Sentiment Criteria

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Quality

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Service

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star star star star star

Eddie Rios Ogden, UT

Hands down, Navy Federal is the best credit union for military service personnel. I was offered the best loan options and have been taken care of during and after my military service. I can't think of any better services, rates, or ease of use than what Navy Federal has always offered. This credit union is absolutely best in class with service and I will be a life-long customer and member!

3 years ago

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Michelle Rios Ogden, UT

I have been a Navy Federal customer since I was in the Navy several years ago. They offer great services to support members of the Armed Forces. I am able to access my account from anywhere. They offer low rates with few fees and that just makes good sense.

3 years ago

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Doglover San Diego, CA

Navy Federal doesn't do what is the best of their customers at least in my experience. I missed two payments at the start of covid and they closed my credit card. Then I made arrangements with them which was a nightmare and they went back on their word. After several calls and speaking with two managers I finally was able to a payment arrangement but not what was promised. Then this past month I called and they told me I had X numbers of days to pay before getting a 30 day. I paid more thank what I arranged and they gave me a 30 day late. The lack of communication with this company is awful. They are di quick to hit you with 30 days and ruin your credit instead of sticking to the arrangements that they made with you. We are a military family and instead of supporting us they have honestly hurt us. Stay always from this bank!!!!!! I DO NOT RECOMMEND.

9 months ago

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Connor Smith Palm City, FL

Navy Federal credit union was able to get me a lower percent interest rate on a car loan. Helped me be able to buy a car because I was able to get a lower payment because the interest rate was lower.

1 year ago

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Jim Bullhead City, AZ

They are great with checking and savings accounts. No matter how low it gets they will not close it. They have help 24 hours a day and are world wide. Great place.

1 year ago

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Jesse Rice Biloxi, MS

Best bank of all. We had our account broke into and they were able to fix things and get us back on or feet within hours. They are helped out when we thought we were lost.

3 years ago

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shirell West Haven, CT

really is outstanding over all n they protect you when someone tries to get over on u on a charge i give it a 20 for there services too

1 year ago

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Sarah Mercival Tallahassee, FL

Since my older brother is a veteran I trusted this bank with all of my information they always keep their customers first and are never neglectful.

3 years ago

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Nicholas Genes Eagle Mountain, UT

This was my first bank when I joined the service. It felt like a shell. Nothing really stood out to me except the fees and hassle.

3 years ago

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Faith Health & Wellness

They Cross train their associates, so there is always someone the can help.without a long wait.

4 years ago

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Fair and unfair loyalty program

They always find a way to solve your problems, and get the job done on the first call

4 years ago

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Sherwin Douglas

They are GREAT and provide all types of service with very friendly staff members

4 years ago

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Leonard Goodboe

Great company for Veterans and great programs for credit improvements

4 years ago

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Don West

good rates and service. Have had very good relations with them.

4 years ago

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Teresa Nolan

Rarely a problem and if there is one they work to fix it ASAP

4 years ago

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Randi

Associates are always pleasant and helpful

4 years ago

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Edwin Kivisto

always available to help and knowlegeable when doing it

4 years ago

star star star star star

Norma Alvarado

The staff is very friendly, and knowledge.

4 years ago

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