Progressive Auto Insurance Logo

Progressive Auto Insurance

Is This Your Business?
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7.1

Overall Score

LAST UPDATED: November 15th, 2023

Progressive Insurance is known for offering savings on car insurance. You can benefit from using its quote comparison and signature Name Your Price® tool to find good coverage that fits your budget. You can also benefit from the many discounts that Progressive offers its clients.

In addition to personal car insurance, Progressive offers many other kinds of specialized car insurance. These policies include rideshare, commercial, classic car, and auto insurance in Mexico.

You can also meet many of your other insurance needs when you choose Progressive because it offers dental, life, property insurance and more. We recommend working with Progressive especially if you have other insurance needs.

Read Progressive Auto Insurance Reviews

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The Good

  • Positive Reviews
  • Excellent Coverage
  • Classic Car Coverage
  • Mexico Car Insurance
  • Variety of Discounts
  • Snapshot® Discount Program
  • Policy Features With Savings
  • Useful Rate and Comparison Tools
  • Helpful App
  • Convenient Customer Support
  • Additional Insurance Policies and Quotes

Positive Reviews

Progressive car insurance reviews on BestCompany.com reveal high levels of customer satisfaction.

Positive reviews mention good customer service and satisfaction with rates and savings.

If you're looking for a good car insurance rate, Progressive is worth exploring further.

Excellent Coverage

You can include the following when you buy from Progressive:

  • Liability coverage
  • Comprehensive coverage
  • Collision coverage
  • Uninsured or Underinsured motorist coverage
  • Medical payments
  • Roadside assistance
  • Loan or lease payoff
  • Rental car reimbursement
  • Custom parts and equipment value
  • Rideshare coverage
  • Deductible savings bank (lower your deductible by $50 for each policy period without an accident or violation)

This variety of offerings means that you can find a policy with the coverage and perks you want. Keep in mind that some offerings from this auto insurance company can vary by state.

Classic Car Coverage

Progressive Classic Car by Hagerty is designed for cars 25-50 years old that are stored in an enclosed structure and are not used frequently. It offers Guaranteed Value® coverage for your classic car's real value. It also includes original replacement parts coverage. This policy is a great option for insuring your classic.

Car Insurance Coverage in Mexico

If you're planning a road trip to Mexico, you can choose from three coverage options for your trip. All of the options include roadside assistance in Mexico.

  • Basic coverage includes level liability, travel assistance, medical payments, and legal assistance. It's ideal for cars over 20 years old.
  • Standard coverage includes everything that Basic coverage does. It also includes collision and theft coverage.
  • Extended coverage builds on both the Basic and Standard options by adding vandalism partial theft and U.S. repair coverage. You'll also benefit from fixed deductibles.

You can also purchase insurance for your RV or motorcycle. Having any of these coverage options will give you peace of mind while you drive in Mexico.

Variety of Discounts

You can find a variety discounts on Progressive car insurance. With such a high number or discounts and more flexibility with these discounts, it's easy to save money on your car insurance policy. Many of these discounts are also competitive for the auto insurance industry.

Progressive offers the following discounts:

  • Snapshot® program participation
  • Multi-policy
  • Multi-car
  • Continuous insurance (based on how long you've been consistently insured even through other insurers)
  • Teen driver
  • Good student
  • Distant student (full time students age 22 or younger away at school without a car)
  • Homeowner (just for owning a home)
  • Online quote
  • Online document signature
  • Going paperless
  • Full 6-month payment
  • Automated payments

You can also save by bundling policies. Three consecutive years without accidents or tickets also results in lower premiums.

Snapshot® Program Discount

Many car insurers offer programs that customize your auto insurance rate based on your driving habits. Progressive stays current with industry trends by offering its Snapshot® Program. Through this program, you can get a personalized rate based on your driving. This rate won't be offered until your first policy period ends, which is typically six months.

You can use the Snapshot® app or the Snapshot® plugin to track your driving and get tips to improve your score. It only counts when you're driving the car, so you can deselect trips where you didn't drive.

The app notes when you use your phone, hard brakes, and fast acceleration. The plug-in is attached to your car and beeps when you brake hard. In general, you can improve your score by avoiding hard brakes, using slower acceleration, not using your phone, driving less frequently, and not driving at night.

While you'll need to wait six months before your discount kicks in, you do receive a discount just for participating in the program.

Policy Features With Savings

Progressive offers Small Accident Forgiveness that starts with your first policy. Your rate stays the same if the claim is less than $500. This accident forgiveness is a nice feature that protects your long-term budget.

Progressive clients who have been with the company for at least five years and have had no accidents in the last three years benefit from Large Accident Forgiveness. You won't have to worry about a rate increase if you're in a large accident and you meet Progressive's criteria.

You can add a Deductible Savings Bank feature for an increased premium. This feature knocks $50 off of your comprehensive or collision coverage deductible for each policy period without an accident or violation. These savings can come in handy when you do have an accident and need to pay your deductible.

Useful Rate and Comparison Tools

Progressive's platform allows you to compare rates and policies from other insurers, which will help you find the best policy at the best price.

Progressive's signature Name Your Price® Tool makes the car insurance company stand out from others. With this tool, it's easy to see car insurance policies that fit your target budget. This makes it easy to sort results and find policies that fit your budget.

Keep in mind that the coverage offered may not be as robust as more expensive insurance policies.

Helpful App

The Progressive App makes managing your insurance policy simple and convenient. You can view your policy information, billing and payments, ID cards and documents, and browse other insurance products from the app.

You can also use the app to request roadside assistance, file a claim, and upload photos for repair estimates. The Progressive App is full-service and makes it easy for your to manage your car insurance policy.

Convenient Customer Support

By choosing Progressive, you'll also benefit from convenient customer support. Progressive offers 24/7 customer support.

You can get insurance quotes and buy policies online. Once you have a policy, you can also manage your car insurance and file claims online. If you prefer, you can also call for a quote and call to make a claim.

You'll also benefit from Progressive's network of repair shops. These shops can do inspections or repairs. Progressive offers a limited lifetime guarantee for these repairs, which gives you additional peace of mind and confidence in the repairs your car gets.

Additional Insurance Policies and Quotes

Progressive offers many kinds of insurance. If you need a specific kind of car insurance, you can probably find it at Progressive. Progressive offers the following:

  • Commercial auto
  • RV
  • ATV/UTV
  • Golf cart

If you're looking for a different kind of insurance product, you'll most likely be able to find it through Progressive. You can purchase the following from Progressive:

  • Motorcycle insurance
  • Boat insurance
  • Property insurance
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance
  • Pet insurance
  • General liability insurance
  • Professional liability insurance

You can even look for personal loans using Progressive. With its impressive selection of insurance types, Progressive is a great choice if you're looking for a one-stop shop for all your insurance needs.

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The Bad

  • Coverage Levels May Not Be Enough with the Name Your Price® Tool
  • Personal Information Required for Quote

Coverage Levels May Not Be Enough with the Name Your Price® Tool

Since the Name Your Price® Tool shows policies based on what you want to pay, these policies may have less robust coverage than more expensive ones. As you use this tool, pay close attention to the coverage offered by the policy and note the deductible.

You should also understand what kinds of coverage you can include in your policy and decide which ones you need. Knowing how car insurance works and looking at the deductibles will help you use the Name Your Price® Tool wisely.

Personal Information Required for Quote

To get a car insurance quote, you'll need to provide details on your car, your address, and driver's license. While this information is much more specific than what other services or insurance policies require for a quote, an auto insurance provider will need personal information to determine your quote.

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The Bottom Line

While you should use the Name Your Price® Tool wisely, Progressive is an excellent way to find savings on car insurance. Its helpful features allow you to compare auto insurance rates and policies. You can also narrow your options down to policies in your price range with the Name Your Price® Tool. You'll also benefit from savings with Progressive 's many discounts.

Progressive offers many kinds of car insurance, so you'll be able to find even a specialized policy through the company. With each type of car insurance, Progressive offers good coverage options.

Whatever kind of car insurance you need, you're likely to find a good coverage option at Progressive.

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Star Rating

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3.8

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543 Reviews

Review Breakdown

5 grade

53%

4 grade

22%

3 grade

13%

2 grade

5%

1 grade

7%

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TC B Florissant, CO

No No No No- I had this insurance when I lived in Texas. Their customer service is TERRIBLE! I had been hit, and the car actually ended up being totaled. I called 3 days in a row to report this accident and when I finally got ahold of someone I was rudely told "well it wasn't your fault so why are you calling us?" I was shocked. I had always been told that any accident, even if not your fault, you call your insurance company to report....especially because my car had been totaled and my son and I had been taken to the hospital. I was never asked "are you okay, what can we do to help facilitate a rental car, etc?" I made the decision never to use Progressive car insurance again- and I haven't.

7 months ago

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Thomas Agramonte

I’m am on social security disability. I contacted progressive to get a quote. I never signed up with them. About three weeks after speaking to them my wife noticed that money was taken out of her account. We contacted progressive immediately and told them I had my OWN insurance on my cars. They said if I sent them a copy of my declaration page they would refund her account. To date they haven’t refunded her account and they now said she owes them more money. What a ripoff company.

6 months ago

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cabs_2022 Charlotte, NC

This review is regarding Progressive's Roadside assistance only. My experience otherwise has been great. I locked my keys out of my car. I was in an apartment complex on the job and knew no one there. I called Progressive around 7pm, they said I would have someone to my location within 45 minutes. I called an hour later and could not get a live person on the phone. I started texting the link they sent - no response. 2 hours later I figure out how to reach out to locksmith they called to service me with unlocking my car. They responded by text now 9:00 they are almost there, and it will be 30 minutes. At 10:00 I'm still texting, calling both the locksmith and Progressive with no response. Keep in mind, It's been dark outside since 8pm and I'm an open target, nowhere to go. I kept telling family and friends, no they say they will be here in 30 minutes. At 10:30 pm I gave up and had a friend come and use a coat hanger to unlock my car. at 11pm,as he lowered the coat hanger down my window, the locksmith pulls up. It was an old beat up red Ford Explorer, with two children in the back, in car seats with no clothes on. A lady gets out of the passenger seat, and the male driver (I'm assuming Dad) gets out and rushes over to my car. I looked up and said, don't bother, we've got it. And don't bill Progressive, because we did it ourselves. Ugghhh, They leave and I immediately get the first phone call of the night from Progressive. A lady with a foreign accent wants to know if the locksmith unlocked my car. She asked me twice, did the locksmith unlock your car? I proceeded to tell her the above, and that I got my car unlocked myself, and to please send me the survey for roadside assistance. I never got a survey. Had something happened to me, there would have been a lawsuit over the handling of this incident. It was evident the roadside assistance team, either didn't care or were just slacking on the job to make sure the customer was serviced in a timely matter. If you're gonna use Progressive's Roadside assistance, you should make sure you have a backup plan.

1 year ago

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Mel L Canton, OH

When my son got in his accident Progressive basically did nothing. I don't even know what kind of deal they did with the driver of other car. They did not help to make ANY phone calls at all like my moms insurance did with her accident. I basically had to make most of them. What did I pay them for? I had know idea what I was doing and they have me no instructions either. So I did not get my money back from the GAP insurance like I should have and was told I was getting. "The check is coming" but I never received it and then it became too late. No one at Progressive would return my emails or phone calls. Waste of insurance premiums.

2 years ago

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Brittney Love

This company is the worst when it comes to insurance along with Allstate I rented a vehicle from enterprise and it was damaged upon speaking to progressive I explained that the damages were already Pre-existing damages and that I was not responsible for these they assured me that before paying out on something they would keep in contact so that I know what was happening that never happened they paided for damages I hadn’t done them tried to charge me for paying for it after I specifically told them what happened so now I have this stain on my credit from them that shouldn’t be there my advice do not use them

2 years ago

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Shawn Jackson New York, NY

On July 31, 2021 I was in a car accident in which the police had my vehicle towed under a program called darp. I was removed from the scene by EMS because I had sustained injuries. The very next day I filed a claim explaining the accident. The adjuster reached out to me and told me the next steps. I advised her that the tow truck company (Casino towing located in QUEENS NY on Beach 71 st in far Rockaway was corrupt). I advised her that they would attempt to get more money out of them and they needed to pick up my car. They didn’t listen to me and it took 18 days before my car was picked up and they were charged 3700 dollars. In the process they kept calling me asking me to go to the tow truck company to dispute the charges and call the police because I’m the owner. At no point in time did they ever give me a rental when I asked for full coverage. Now any other insurance company I’ve had, whenever I say full coverage rental assistance is included. The rep told me they don’t know what full coverage is. That’s the wrong term. So they expected me to take off from work and dispute charges with a tow truck company on my dime and time. When they finally got my car they deemed it as a total loss and left me with a balance of 4500 to pay back to the bank not to mention my adjuster never knew whether or not if the party that hit my vehicle had insurance. After weeks of me waiting for them to inform me I finally decided to call all insurance company with the information I had. Come to find out the other party had State Farm and wasn’t the listed driver and never reported the accident. However, I was told by my adjuster that she ran the plate number and didn’t find anything so she didn’t think they had insurance. So I then turned around and file a complaint with corporate and I received an email from Michael D. the claims manager who was very nasty, abrupt, and condescending. He never offered help what he told me was what my financial obligation was. Moving forward I filed a claim for loss wages because I was out of work due to injuries that happened in the accident. I went the whole month of august with no money and in the process my claims adjuster was changed twice. September came and I still didn’t receive anything for my loss wages claim. Then my adjuster tells me she needs paperwork from my employer filled out and sent back. I had that filled out and emailed back. A week later she says she needs confirmation from my job but couldn’t get in contact with them. I then three way my jobs employment department and the adjuster says she can’t speak to them while I’m on the phone. She turn around and emails my job employment department the same paper I filled out and emailed her back a week ago. I then speak to her supervisor and she was no help. She now tells me they have to call all the places I had medical treatment to see if it was in relations to the accident. By this time it’s now October. Now I receive a call by a adjuster saying she’ll now be taking over my case and I am entitled to something. Shortly after the first payment I received a letter in the mail with a followed up call by Devin S., the medical claims adjuster , who says I have to attend the doctors appointments as it will determine the state of my injuries. October 20 and 22 I went to the doctors they referred me to and they did a bunch of range of motion test. I advised both the doctors I was still in pain, feet swelling and lower back pain. I also advised them the only test done to me at the hospital was to check and see if I had internal bleeding to the head because I had a laceration to my head. Both doctors came to the conclusion in fine and there’s nothing wrong with me. I advised both of them i was having an MRI done and it was scheduled for November 1, 2021 because that’s the only available date they had open. Well Devin Salvione called me November 4 and 5 to tell me the doctors progressive referred me to said I’m fine and there’s nothing wrong with me including my spine. However, I advised Mr Salvione as per the MRI I received it states I have injuries to my lower back which is sitting on a nerve and causing my feet to swell. Mr Salvione said we’ll take that up with arbitration as of now your claim for loss wages is denied. I filed a complaint with corporate and I’m waiting to hear back from them.I’ll keep y’all updated

2 years ago

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J. R. Alexander Fleming Island, FL

Like most all insurance peddlers, Progressive employs some of the better liars in order to make a few more bucks for their bottom line. I had signed up for some vehicle insurance and was given a quote for what I wanted as coverage. I agreed with the price and coverage and authorized payment on my credit card. However, when I received the Declarations Page, it was immediately clear I was being charged for LESS than what I had informed Progressive I wanted - and they agreed to - in coverage. When I contacted Progressive about the "missing" coverage, I was told it could be added on - - for an additional cost.

2 years ago

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S.Rexrode Houston, TX

As a Lyft driver and a diamond costermer was hit from behind in a parking lot. There was no investigation I was disavowed by progressive and refused service. 1 year prior my wife was hit in the drivers side back door of a four door f150 on a four lain road speed limit 35 the impact moved the B post 15 inches and flung a 5800lbp truck over 100 feet in a side skid. The jaws of life had to be used to get my wife out of the truck. Because the speeding truck tires that hit her climbed half way up the door. My wife was hospitalized for 2 day with a collapsed lung and two broken ribs. My wife was found at fault.

2 years ago

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Lifeadon Chicago, IL

My experience has been horrible last month someone hit my car 3rays later they offer me a rental for 2days and almost a month later still in the dark about what’s going on... this is the worst experience ever I will be changing my insurance company don’t waste your money

3 years ago

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Catherine Morris

This company sucks...i got into an accident that wasnt my fault. I have spent a almost a year trying to get them to help me. I cant even change insurance because i have a open PIP claim.My bronco was totalled...Its been a nightmare!

4 years ago

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Rae Georgetown, KY

I was told that this was the cheapest option for me for insurance out of all the other insurance companies. So I went with them and paid almost 400 per mo for liability coverage. I never got charged this amount after my first bill! I was being charged over 600 per mo and told “oh the first was just estimate”. NO! The almost 400 dollars was more than what the estimate was and it was settled and I got my ins and paid my first bill. Anyways I later found out I had three other options and one of them I got full coverage for half the price!

2 years ago

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Bruce99981 Houston, TX

Was with progressive for years. Another progressive customer hit my daughters car in our driveway and turned around and blamed it on my daughter. Progressive sided with the liar and couldn’t even provide us with a common sense explanation behind their decision. I had three cars and my house insured with them. Pulled all of my accounts with them and even saved money in the process for better coverage. Progressive = junk insurance.

2 years ago

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sonia ann Brewton, AL

Progressive is crazy expensive and to even think about a Lower rate you have to have a tracking device in your vehicle. Even if you’re not the driver they tag you for everything so they don’t have to lower your rate. They tagged me for using my phone while I was in the passenger seat and when I told them they said I couldn’t prove that. Then I took my vehicle to the dealer for service and left it there by the time I got it back the next day I had 3 more tags for speed stopping abruptly and taking off too quick again they wouldn’t take it off so I left and went to GEICO.

2 years ago

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Erin Drake Norcross, GA

I had Progressive Auto insurance for a year. Before I added my teen daughter, I called to get a quote to see if the vehicle we were purchasing would be affordable with her on it. The quote they gave me was reasonable. However, when I got my next bill in the 6 mos billing cycle. It was $300 more a month than what they quoted me. Will never go with them for insurance again.

3 years ago

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Beth Farmer Pleasant Grove, UT

We were shopping for auto insurance for the first time. I spent at least ten minutes answering tons of questions for their online application and got an incredibly EXPENSIVE quote back. Called a few local agencies to help me shop around and I cut their quote in half with other providers in just a few hours. I will most likely never turn to Progressive for any kind of insurance.

4 years ago

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wanda Saint George, UT

i was quoted a really good rate for 2 vehicles. i clarified that i wanted full coverage and they assured me that i did. a month later a rock hit my windshield and i had to get it repaired. i called to tell Progressive and the agent said that i did not have that coverage. the rates keep going up where it was getting ridiculous. customer service was not helpful at all and kept putting me on hold so he can go ask his supervisor. that was the last time i did business with Progressive.

5 years ago

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Janna Gilbert, AZ

I was hit by a progressive customer and my car was totaled. Progressive offered to send me a check for about $3,000 under what my existing loan amount was on my car. They were unhelpful and very unprofessional in the way they did business. The agent who was helping me was nice enough but the company policies on totaled vehicle valuation seemed very shady to me. I decided to make a claim on my own insurance because Progressive’s offer wouldn’t have even covered my totaled car much less help me purchase a new one.

5 years ago

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Steve Pitman Largo, FL

Progressive needs to spend less money on their pathetic ads and more money on legitimate claims.Progressive refused to cancel my policy after i sold my vehicle,then they notified dhsmv that i allowed my policy to lapse.

2 years ago

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Christina King Pass Christian, MS

I do not recommended Progressive, they are expensive and do not care about their customers. They take your money and then don’t want to help you when you’re in a car accident. I would give 0 stars if I could.

4 years ago

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Dave Fortin Kingston, PA

Absolutely horrible! Their rates are ridiculously high, their "safe driver" program they have is complete garbage. It actually RAISED my car insurance, their customer service answers immediately but they always seem to be on the defensive. I wonder why? Too many complaints perhaps?

2 years ago Edited September 22, 2021

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Renae Lasday Sarasota, FL

It all depends on who answers the phone when you call. They dropped us because of too many “incidents” however a year later wanted us back because of our outstanding driver record. Switch to Geico and stayed because paying less money for the same car insurance coverage.

2 years ago

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B L Flint, MI

They don't care about their customers, they say they will work with you, but then they turn around and add charges to your account for no reason, and will tel you they have policy increases for no reason. I've never filed a claim in my life, but they treat you like a cash machine who is just there to feed them money.

2 years ago

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Rashida Laumatia Saint George, UT

Way overpriced! Always adding on extra fees. So quick to take your money but take forever to refund when they make a mistake. They over charged me and when we finally got it settled they took 60 days to return my money. For a company that says they have lots of discounts and customer appreciation, is false!

5 years ago

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Cassandra Larsen Mesa, AZ

My husband had to file a claim against progressive for a person hitting him and they had progressive. They argued for two months that they were not responsible even though they had previously said they were. Finally two months later we are getting our money for the damage but it’s $700 less than it should be. Glad to be done.

5 years ago

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Brandon Farrow Gilbert, AZ

I was a Progressive customer when my I was hit by another Progressive customer. At that point, Progressive turned into a nightmare. I would never insure with them again because we were treated so bad during that experience.

3 years ago

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Richard Zimmerman

Lied about the coverate. Told me it was a 12 month premium to get my business from another company, then sent me another invoice five months later.

3 years ago

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Puddn Pie

I just got a raise in premium and was not advised in advance of this raise. I fee they shou;ld have informed me prior to raise and reason for it.

4 years ago

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Diane McGill Fultondale, AL

My rate went up hundreds of dollars. The roadside insurance we paid left two of us stranded for two days~~two separate roadside horrors. Roadside will leave you on your own.

2 years ago

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Destini Ferguson Tallahassee, FL

Very expensive. Little to no accident forgiveness! It took me days to get in contact with my agent. There was no effort on his part to keep me updated on the process.

3 years ago

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Erin Bengtzen Salt Lake City, UT

I have this company now and am very frustrated. My costs keep going up and they are difficult to communicate with. Currently searching for a new insurance company

4 years ago

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Linda

I left Progressive because they kept going up on my rates and I wanted a company that would also insure my home.

6 years ago

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Rachel Campbell Duncanville, TX

Poor customer service and communication. Poor results when "supporting" their customers in times of need or crisis

6 years ago

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Kenneth Ambrose

they were no help at all after we were hit by an illegal driver running a red light

6 years ago

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Anonymous Spring, TX

Not good. They have unusable and uninforceable additional driver requirements.

3 years ago

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Larry K

Hate them dishonest and not trustworthy. Yea their ads R good but service a o

6 years ago

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Dale L Farmer Littleton, CO

I had a terrible time working with them and being able to trust them. It was always more money.

4 years ago

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nchalkias Boca Raton, FL

You get penalized for not being your fault

3 years ago

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Kenneth Holley Virginia Beach, VA

my premiums are at such a high rate I cannot afford them

6 years ago

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Jennifer Marth Woodbridge, VA

Horrible!!! Over priced and terrible customer service.

2 years ago