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7.3

Overall Score

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Ar Red Fort Lauderdale, FL

Not very good. They committed to having my car towed and then refused to send a tow company and accused me indirectly of being a liar. Horrible customer service and mean mean representatives who lie and get away with it. Leaving customer stuck.

4 years ago

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Seth Managua, MN

They were the first car insurance I ever had. They always did right by me and were easy to work with however they were a tad bit over priced

4 years ago

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O'Shea S. Placerville, CA

Finally got a transfer call after waiting a full hour when my time estimate was only supposed an hour... dispatch said it will be another 45 minutes to an hour because my call "fell through the cracks"! unacceptable garbage service, after a lifetime of AAA membership I will definitely be shopping around for better roadside assistance...

4 years ago

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Tiffany I Gaithersburg, MD

I would never own a car without AAA. Called AAA with a flat tire and someone was there to fix it in less than 30 min.

4 years ago

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Salvador Reyes Township of Sugarloaf, PA

They suck and are rude...they lie about their services that are provided...they told me 100 miles anywhere when I try to tow they say only to garages...I bought plus for the Express purpose of being able to tow anywhere...crap service and then they turn on auto renew which I would never do...save money pay for the tow

4 years ago

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Jeff Vancouver, WA

Have been a member for over 31 years. I get a flat on a trailer I am pulling and need their help to change it. Am told that’s not covered under my plan but would love sell you an upgrade that does. So much for customer loyalty. Guess I should have just lied and told them it was on the truck.

4 years ago

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Ken Francis Provo, UT

They have been helpful with jump starting my car and getting me into my car when I locked myself out. They take longer than I'd like.

4 years ago

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Kelsey Canton, PA

Very unhappy with my experience. Got a flat tire on a highway right before a flight I had. Was with my mother in law and because I was not physically going to be there and the car wasn’t registered in my name they would not come. Not good. No understanding from the company at all for the situation either.

4 years ago

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RamaJean Christensen Lehi, UT

Having AAA has been OK . My insurance gives me about the same coverage, I have however haven't had any issues with having my card.

5 years ago

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Wilfredo Virella Worcester, MA

I needed roadside assistance thursday nov 15 2018 and i called and was on hold for 7 hours with no answer i put in an internet request for assistance and noone ever came i pay for your services and when i need it i couldnt use it

5 years ago

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Fair and unfair loyalty program Las Vegas, NV

Everything is so easy to use. From the app, to the computer, or by phone. It has been a great service

6 years ago

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Victoria Hahn MN

Triple A has come to get me off the side of the road many times and has also helped me fix my car many times! All of the technicians are incredibly nice!

2 years ago

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Jaelyn Morris Havana, FL

AAA was very reliable when my car broke down. The wait was no longer than 1 hour and the agent who came was very helpful.

2 years ago

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Rachel Sharp

LOVE AAA! Their roadside service has been to my rescue several times and it's been amazing to have someone qualified, kind and trusted to help!

2 years ago

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Angel Casey Tallahassee, FL

I like that if I get my keys locked in my car or have literally any other car related emergency, AAA is always there to help.

2 years ago

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K.M. P. Charlotte, NC

They show up when you need them! Great value! They are usually there on time or before projected time. Always care about your safety before they arrive.

2 years ago Edited September 14, 2021

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J.A. Fort Lauderdale, FL

I used to love AAA- but since they changed some of the rules, I cancelled my membership. For one, I had a flat tire on a friends car and I encouraged to her get AAA at the time because we were stuck in the middle of the Everglades without any help. She signed up, called for a tow truck... then they told her that she has to be a member 30 days before she can use the benefits. I cancelled mine and hers at the same time because of this! That will be the LAST time that she "takes my word for it".

2 years ago

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Toni Montuori

Excellent services offered at a fair price. However if you are in a less urban area you may wait a longer time for road side assistance.

2 years ago

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Stephanie Frazier Winston-Salem, NC

When I had locked my keys in may car the customer service was great. They made sure I was in a safe place and sent someone as quickly as they can.

2 years ago

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Annika Thorup Logan, UT

I popped my tires one night and it was such a blessing to have AAA come help move my car. They were quick and efficient.

2 years ago

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Billye Newcomb Galveston, TX

I have had AAA for many years. Most of the time they have responded in a timely manner and taken care of whatever problem I was having.

2 years ago

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Don Mesibov Potsdam, NY

Over the many years of my membership in AAA I have had several times when I hae needed roadside assistance and have always received friendly, prompt service.

2 years ago

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Cindy Al-Qawasmi Carlisle, PA

Excellent when you can get a hold of them. Busy holidays you can't get anyone to answer the phone for roadside service and when you can the wait for service is hours long.

2 years ago

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Ryan Caballero Woodland Hills, CA

Been a member of AAA for more than 5 year. They have great service and most of all a lot of great discounts that members can take advantage of.

2 years ago

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Leslie Parker Oak Creek, WI

Have been a member over 30 years. Excellent auto service. Travel aspect always helpful and saved you money while you travel.

2 years ago

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Dona Gordon Theodore, AL

I have never had a problem with AAA. Every time I have called and needed something they have been right on it! I recommend them 100%!

2 years ago

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Marc Tucson, AZ

I will not go without my AAA, I have been a member for over 10 years. They have amazing customer service and great savings on their products.

2 years ago Edited September 14, 2021

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The Sports&GamingKid Millington, TN

I love my emergency roadside coverage and the promptness of a service when I or my children call them. very much a good, safe and secure value for my money.

2 years ago

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Jodi Reynolds Camarillo, CA

AAA is the best. I would never go w out it. Super continent and easy. Overall Friendly and helpful staff. I love that they offer some DMV services.

2 years ago

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Siemowit Rudnicki Houston, TX

Tried the lizard company and the very progressive one, I was quoted by the good hands, and AAA saved me almost $1000 over all the above.

2 years ago

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Sara Walton Kansas City, MO

Great service they provide good perks and friendly reps but its way too high priced i couldn't keep up with the payments i was paying almost 300/mo for a car that cost me $1,500 so good service bad prices you definitely have to be in a higher tax bracket to get their insurance

2 years ago

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Joannetta Jarman Secaucus, NJ

We have been long members of AAA since the 80's. We are big fans of their service and all the discounts being a member brings.

3 years ago

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Nathan Justis Smithfield, UT

I only kept it for a year because I didn't end up taking advantage of the deals available or any towing services, that I can remember. I was glad to have it for peace of mind, though.

3 years ago

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Morgan whiting Los Angeles, CA

I had a flat tire. I was on a dark road and was very nervous. But they came so fast and had my spare on in no time. I am so greatfull.

3 years ago

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Mo Windham, NH

They’re great insurance, very helpful and on top of things. Towing is helpful and value is good. Discounts as well are good

3 years ago

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TJ Kansas City, MO

Love AAA. Just feel safer driving knowing if I have a problem, help is just a phone call away. Great customer service as well.

3 years ago

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Ra Pars Sacramento, CA

Been with AAA for awhile now. They saved me couple times when I got a flat tire and when I got locked out of my car. Worth having the membership

3 years ago

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Kristen Yakima, WA

Awesome company! I love the customer service! It’s awesome to know you can use it even if you are a passenger in someone else’s car.

3 years ago Edited September 14, 2021

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Milagros Guthrie Brandon, FL

I had AAA for 10 years and I give the membership as Christmas present to my daughter. The employees are very polite and helpful.

3 years ago Edited September 14, 2021

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Ana Caple Wellington, FL

AAA is awesome. I have two cars and it covers both cars. I have gotten stuck with one of them their response time is super fast.

3 years ago

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Denise Grandison Marietta, GA

VERY GOOD ALL ROUND PRODUCT BUT MAKE SURE YOU READ THE MEMBERSHIPS THE BASIC ONE IS NOT REALLY A GOOD ONE TO GET. iNVEST THE MONEY AND GET THE OTHER ONE UP FROM BASIC

3 years ago

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Lawrence2009 Winter Haven, FL

AAA love it great price for membership and great Customer service. AAA Towing company doesn’t not take long like most companies does.

3 years ago

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Deanna Bernard Jacksonville, FL

Best road side service company I ever encountered. My call broke down and my friend recommended AAA and it was the best choice i made.

4 years ago

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Azrienne Tallahassee, FL

My tired went flat on the way back to school and it was pretty late at night. AAA came to my rescue to help fix my tire! thank you!

4 years ago

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Lizabeth Augustine Holmdel, NJ

Became a member about two years ago. Had to call one time gentlemen was friendly, helpful and did his job with a smile. Staying with them.

4 years ago

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nicole cartuyvels Tallahassee, FL

Very reliable. Car battery died in my school parking garage and they sent help right away, I received a jumpstart within 30 minutes

4 years ago

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Anthea Aiono Riverton, UT

My recent experience with Triple A was pleasant. They were prompt and had great follow through. They were very informative an customer service was definitely a focus.

4 years ago

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gina chatfield Grass Valley, CA

I’ve been with AAA for over 20 years. Although they are more expensive than other insurance companies, they definitely take care of their customers when problems arise.

4 years ago

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Flora Lethbridge, AB

I love the peace of mind of having roadside assistance! And a big plus is all of the additional services they offer like insurance, registries and travel!

4 years ago

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Lil' Savage New Orleans, LA

I have AAA premium and they have helped my family and me multiple times. I can always count on triple A for any car emergencies

4 years ago