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Quality Home Services

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5.5

Overall Score

Author: Kaitlyn Short

LAST UPDATED: April 24th, 2026

Quality Home Services offers comprehensive solutions to ensure clean and safe water for households. Established in 1985 by Bart Richey and Donna Holstein, the company has consistently aimed to provide top-notch services and state-of-the-art products.

Notably, Quality Home Services received the Better Business Bureau's 2019 “Distinguished Ethics in the Marketplace” award. This reflects the emphasis on providing not only quality products but also ethical and transparent services.

While based in Fresno, the company extends its services to areas like Bakersfield, Castroville, and beyond, making it accessible to a broad customer base in Central California.

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The Good

  • Extensive Product Range
  • Experienced and Certified Staff
  • Commitment to Customer Satisfaction 

Extensive Product Range

Quality Home Services boasts a wide array of products, including water softeners, air purification systems, tankless water heaters, and solar power systems. This versatility allows customers to address various home needs through a single, reliable source.

The company's preferred water treatment and filtration product is the water system offered by RainSoft®. This system can eliminate hard minerals in your water and improve the taste and smell of the water. 

Experienced and Certified Staff

With over three decades of experience, the company's staff is well-trained and certified to handle a range of issues related to water softening and conditioning.

The team's expertise is reflected in its ability to install, maintain, and repair systems efficiently.

Commitment to Customer Satisfaction

Quality Home Services takes pride in offering personalized service to its customers. From free estimates to seamless installation processes, the company ensures that customers feel valued and informed throughout their interaction.

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The Bad

  • Needs More Customer Reviews

Needs More Customer Reviews

A robust repository of customer testimonials on third-party sites, including BestCompany.com, could help build trust and confidence among potential clients.

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The Bottom Line

Quality Home Services stands out as a reliable and experienced provider of water softeners and conditioning systems.

With a strong emphasis on customer satisfaction, a diverse product range, and a history of ethical business practices, the company is a solid choice for those seeking water-softening solutions in Central California.

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What people are saying on Google

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Mondi E.T.

I had the soft water unit installed in 2013 and in April 2026 had to upgrade as my water pressure decreased dramatically. The new unit has a lifetime guarantee so I'm thrilled. The installer, Hector was very professional, did a thorough job and explained in details the process and what is expected of me to upkeep. I'm very happy with Quality Home Services and highly recommend them.

4 days ago

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MARIA GUERRERO

We had considered other products, but are very happy to have gotten a Rain Soft water system through Quality Home Services. Wayne Hicks was outstanding in presenting the information we needed to make our decision & final selection. Not only will Rain Soft benefit our health and wallets, but it will increase our property value and ensure we have the absolutely best tasting water. Thank you!

4 days ago

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Rhiannon Goss

I was so very pleasantly surprised by the Quality Home Services home water test, from start to finish. Eric was the representative who conducted my home water test, and I was simply BLOWN AWAY by what I discovered in my tap water. And it wasn’t even that my tapper had a super heavy toxic contamination load, because it really didn’t, but the hardness of my water and everything that comes with that blew my mind. This was definitely a learning experience, discovering all the residue left behind from tap water, soaps, chemicals, medications, and hardness. I had never felt or tasted truly clean, pure, soft water before, and let me tell you, once you do, you can never go back. At least I couldn’t! Eric was so patient, kind, professional, and extremely informative, thoroughly explaining every aspect of water, what we use it for in our homes and our lives, and how a home water system (as well as reverse osmosis system) can improve overall quality of life. I actually became a bit upset that this isn’t just the standard we have for water in America. Everyone should have this kind of quality water in their homes. I could go on and on. Needless to say, I’m very satisfied with Eric, the home water test, the products (and lifetime warranty!), and the overall experience we had in my home today. He was extremely patient and understanding, was not aggressive in trying to sell me a product, but rather aimed to educate me and work within the means of my finances and what I felt comfortable with. That is very appreciated. I would recommend to this company and this system to every single living and breathing human being, because this is something that effects not only your individual health, but your family, children, pets, clothes, surfaces, appliances… the more the list goes on, the more it just makes sense to have quality, trustworthy water. Thank you again, Eric, it was truly a pleasure and I can’t wait for my new whole house filtration system and reverse osmosis water!

6 days ago

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P Kuhry

David D. Is an excellent technician! Was very helpful in explaining the mechanics of my filter system and what needed to be repaired. I believe the company has a real asset with David…give him a raise!! 😉

6 days ago

Star Rating

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4.8

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16 Reviews

Review Breakdown

5 grade

81%

4 grade

13%

3 grade

6%

2 grade

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1 grade

0%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Review Source

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Joey G Rocklin, California

Ashleigh L. is an outstanding Marketing Manager for Quality Home Services. She goes above and beyond to support all stores, excellent customer service and leadership. Highly recommend working with her.

4 days ago

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Verified Customer

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Toua Kevin Yang Fresno, CA

The installation of my water softener went really smooth. The guys were very professional in doing their job and it took a whole day to get everything where it needed to be. So far so good on the water coming from the water softener. Most friends and family member I know rent so when the time comes for water softener recommendations, I’m definitely going to recommend Quality Home Services to them.

2 years ago

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Reply from Quality Home Services

Toua, thanks for sharing your positive experience with Quality Home Services. We're excited for you to have RainSoft water and appreciate you wanting to share us with others. Enjoy!

Jan. 31st, 2024

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Diane K

We really appreciated the quality of service and helpful information we got when having our new water heater installed. We were given a thorough instruction about how to use our new water heater and helpful hints if any issues come up. The two young men who installed the water heater were knowledgeable and helpful!

1 year ago

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Thérèse Seibert Santa Cruz, CA

We have been using Quality Home Services for many years and have never been disappointed. They have provided excellent service and keep our water filtration system running at 100%. Our water is clean from toxins and safe to drink now.

2 years ago

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Reply from Quality Home Services

Therese, We're so glad we could help you with your water. Enjoy!

Jan. 31st, 2024

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Chris Martinez Sanger, CA

I sought out a new water treatment replacement for my home and found ( ) the salesman still try to salesman me even though I told him to leave his cheesy tactics at the door.. all I want was truth for what I wanted and yet I still was bamboozled on the sale., I was sold a faucet installation for drinking water and was given the impression it was a constant flow faucet it was said I could fill up my pots for cooking so that I could cook with clean filtered water for rest of my days or for as long as I kept up the filtration system that is…. Instead I come to find out it only allows maybe 64 once’s at a time , that it’s controlled by a small pressurized tank that has to replenish its pressure back up once the nearly 64 once’s of water is out each time, I feel for the price I paid and note, don’t mind paying the price that I paid only if it was for a product that I wasn’t duped and believing that I wanted and needed. if the sales person would’ve been honest, like I asked him to then I would’ve made sure that there was a faucet feature in my home that I can rely on to my needs and not some crappy pressure tank that puts out a small amount of water out of a faucet that got drilled through my sink that I’m not satisfied with .

2 years ago

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Verified Customer

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Terry R Fresno, CA

Quality Home Services ROCKS! Love my air purifier year round from flu season to wildfires here in California.

2 years ago

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Verified Customer

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Cheryl

I like the personal and expert advice and performance and installation of the water system. It is made using water in my Watsonville home so much more enjoyable. I recommend this company.

2 years ago

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Verified Customer

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Adam T Gilroy, CA

Great company that is well versed in the multiple industries they serve. Easy to work with, and very customer service driven. They strive to maintain the quality they based their company’s name on.

2 years ago

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Carlos Reyes

Always respectful, professional & replies back fast.

1 year ago

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Carlos Reyes

I loved the demonstration; explained everything perfectly & just made it easy to understand the product being sold.

2 years ago

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Verified Customer

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June Evans

The customer service has been good. The treatment has made a noticeable difference in the quality of my water.

2 years ago

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Reply from Quality Home Services

Hi June, thanks so much for sharing your positive experience with us!

Jan. 31st, 2024

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Jorge

The sales person was very knowledgeable and the system is working awesome

2 years ago

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Verified Customer

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Mindi Weber

Great services and responsiveness. They were also clean and professional.

2 years ago

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Rebecca Dering San Francisco, CA

The company took care of every detail that our installation required.

2 years ago

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Arthur Hernandez

They were on time and professional, really knowledgeable, and cordial. Answered all my questions.

2 years ago

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D Kruse

The technicians were on time, pleasant and knowledgeable.

1 year ago