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Quality Home Services

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5.5

Overall Score

Author: Kaitlyn Short

LAST UPDATED: October 3rd, 2024

Quality Home Services offers comprehensive solutions to ensure clean and safe water for households. Established in 1985 by Bart Richey and Donna Holstein, the company has consistently aimed to provide top-notch services and state-of-the-art products.

Notably, Quality Home Services received the Better Business Bureau's 2019 “Distinguished Ethics in the Marketplace” award. This reflects the emphasis on providing not only quality products but also ethical and transparent services.

While based in Fresno, the company extends its services to areas like Bakersfield, Castroville, and beyond, making it accessible to a broad customer base in Central California.

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The Good

  • Extensive Product Range
  • Experienced and Certified Staff
  • Commitment to Customer Satisfaction 

Extensive Product Range

Quality Home Services boasts a wide array of products, including water softeners, air purification systems, tankless water heaters, and solar power systems. This versatility allows customers to address various home needs through a single, reliable source.

The company's preferred water treatment and filtration product is the water system offered by RainSoft®. This system can eliminate hard minerals in your water and improve the taste and smell of the water. 

Experienced and Certified Staff

With over three decades of experience, the company's staff is well-trained and certified to handle a range of issues related to water softening and conditioning.

The team's expertise is reflected in its ability to install, maintain, and repair systems efficiently.

Commitment to Customer Satisfaction

Quality Home Services takes pride in offering personalized service to its customers. From free estimates to seamless installation processes, the company ensures that customers feel valued and informed throughout their interaction.

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The Bad

  • Needs More Customer Reviews

Needs More Customer Reviews

A robust repository of customer testimonials on third-party sites, including BestCompany.com, could help build trust and confidence among potential clients.

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The Bottom Line

Quality Home Services stands out as a reliable and experienced provider of water softeners and conditioning systems.

With a strong emphasis on customer satisfaction, a diverse product range, and a history of ethical business practices, the company is a solid choice for those seeking water-softening solutions in Central California.

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What people are saying on Google

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Shelley Cummings

The Service Tech Kyle handled our Generac service this year. He communicated extremely well before and after the visit. He left the detailed report and invoice for us and was extremely nice to work with. We have had our Generac system for over four years and I highly recommend Quality Home Services - Fresno and Kyle for all your generator needs. Easy 5 stars!

3 days ago

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hangal1022

I had an excellent experience with RainSoft! David, the technician who serviced our water system was knowledgeable, professional, and took the time to explain everything clearly. He was thorough in his job & very friendly. He made sure that we understand why we need to replace our rainsoft tank & motor even after replacing the three filters system & the difference of the new motor from our current one that is not working anymore. As a loyal Rainsoft client, he gave us a good price. He made sure that we are happy & perfectly understand what we’re paying for before leaving. I also want to commend the installation team, Hector & Esteban for setting up my new RainSoft tank. They were efficient, courteous, and left everything clean and tidy after the job was done. You can tell they take pride in their work. Overall, I’m very happy with the quality of service and the professionalism of the entire RainSoft team. Highly recommended!

4 days ago

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Laurie Tucker

In this crazy world where it seems so difficult for people to be kind, it is apparent to me you have hired some of the best at what they do and they do it with confidence, politeness but most of all they are just genuinely kind. The following people are what made my experience so incrediably postive! 1. Tina Vasquez – she scheduled the service and when I called her back we tried hard to make some changes but it just wasn’t going to work. Laughing we ended up keeping the original schedule. 2. Abel Villasenor – my Technician. He was WONDERFUL and extremely knowledgeable. He made it almost painless to get a new system. Much to my surprise my old system was already 17 years old! Time really does fly. I enjoyed our visit and if and when I ever need another technician to come out to my house, my vote is for him. 3. Tim Pardi – a big thank you for arranging to have my new system installed within 4 hours of the order. He even called a couple of times to let me know when to expect the installers. My time off is limited so this was beyond helpful to me. Thanks Tim! 4. Hector Oceguera Vasquez and Esteban Hernandez – my installers, my Dream Team! They were so kind and polite. Everything was replaced in 45 minutes. Esteban gave me the 4.1.1. on the new system (not that I will remember everything) with much confidence and authority in his knowledge. Hector made sure everything was right and I was happy. It was clear he was mentoring Esteban and what a great guy to have as your mentor. If you are thinkiing about a water softerner system for you home plese don't hesitate to call B&D Quality Water!

5 days ago

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Peter Gerke

Esteban and Hector were awesome and explained everything perfectly. I had to take a dump and they hurried to get the water back on. That’s a win in my book. Everything else was fantastic!!!!

1 week ago

Star Rating

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4.8

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15 Reviews

Review Breakdown

5 grade

80%

4 grade

13%

3 grade

7%

2 grade

0%

1 grade

0%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Review Source

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Toua Kevin Yang Fresno, CA

The installation of my water softener went really smooth. The guys were very professional in doing their job and it took a whole day to get everything where it needed to be. So far so good on the water coming from the water softener. Most friends and family member I know rent so when the time comes for water softener recommendations, I’m definitely going to recommend Quality Home Services to them.

1 year ago

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Reply from Quality Home Services

Toua, thanks for sharing your positive experience with Quality Home Services. We're excited for you to have RainSoft water and appreciate you wanting to share us with others. Enjoy!

Jan. 31st, 2024

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Diane K

We really appreciated the quality of service and helpful information we got when having our new water heater installed. We were given a thorough instruction about how to use our new water heater and helpful hints if any issues come up. The two young men who installed the water heater were knowledgeable and helpful!

1 year ago

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Thérèse Seibert Santa Cruz, CA

We have been using Quality Home Services for many years and have never been disappointed. They have provided excellent service and keep our water filtration system running at 100%. Our water is clean from toxins and safe to drink now.

1 year ago

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Reply from Quality Home Services

Therese, We're so glad we could help you with your water. Enjoy!

Jan. 31st, 2024

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Chris Martinez Sanger, CA

I sought out a new water treatment replacement for my home and found ( ) the salesman still try to salesman me even though I told him to leave his cheesy tactics at the door.. all I want was truth for what I wanted and yet I still was bamboozled on the sale., I was sold a faucet installation for drinking water and was given the impression it was a constant flow faucet it was said I could fill up my pots for cooking so that I could cook with clean filtered water for rest of my days or for as long as I kept up the filtration system that is…. Instead I come to find out it only allows maybe 64 once’s at a time , that it’s controlled by a small pressurized tank that has to replenish its pressure back up once the nearly 64 once’s of water is out each time, I feel for the price I paid and note, don’t mind paying the price that I paid only if it was for a product that I wasn’t duped and believing that I wanted and needed. if the sales person would’ve been honest, like I asked him to then I would’ve made sure that there was a faucet feature in my home that I can rely on to my needs and not some crappy pressure tank that puts out a small amount of water out of a faucet that got drilled through my sink that I’m not satisfied with .

1 year ago

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Terry R Fresno, CA

Quality Home Services ROCKS! Love my air purifier year round from flu season to wildfires here in California.

1 year ago

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Cheryl

I like the personal and expert advice and performance and installation of the water system. It is made using water in my Watsonville home so much more enjoyable. I recommend this company.

1 year ago

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Adam T Gilroy, CA

Great company that is well versed in the multiple industries they serve. Easy to work with, and very customer service driven. They strive to maintain the quality they based their company’s name on.

1 year ago

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Carlos Reyes

Always respectful, professional & replies back fast.

1 year ago

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Carlos Reyes

I loved the demonstration; explained everything perfectly & just made it easy to understand the product being sold.

1 year ago

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June Evans

The customer service has been good. The treatment has made a noticeable difference in the quality of my water.

1 year ago

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Reply from Quality Home Services

Hi June, thanks so much for sharing your positive experience with us!

Jan. 31st, 2024

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Jorge

The sales person was very knowledgeable and the system is working awesome

1 year ago

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Verified Customer

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Mindi Weber

Great services and responsiveness. They were also clean and professional.

1 year ago

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Rebecca Dering San Francisco, CA

The company took care of every detail that our installation required.

1 year ago

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Arthur Hernandez

They were on time and professional, really knowledgeable, and cordial. Answered all my questions.

1 year ago

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D Kruse

The technicians were on time, pleasant and knowledgeable.

1 year ago