4.8
5.7
Overall Score
NuvoH2O offers a salt-free alternative to old-fashioned methods of softening water. It softens water through chelation and neutralizing pH. NuvoH2O's water softening and water filtration solutions are eco-friendly, with no wasted water or electricity. They are also safe for pets, plants, and all other water needs.
NuvoH2O's water softeners have a compact design and can be installed anywhere on a water line and last up to 50,000 gallons of water.
NuvoH20 promises a 90-day money-back guarantee for all customers who are not satisfied with their product. They allow customers to return the product for a full refund; however, they do encourage customers to request assistance before returning the product because water quality differs for every customer.
The company's water conditioning system cartridge is designed for simple installation as it attaches to the customer's main water supply. NuvoH2O has a list of experienced plumbers to help with the installation; however, the company claims that many customers without plumbing experience can install it themselves. The installation does not require electronics, a drain, floor space, or calibration. The company's softener package comes with tools and instructions for setup. An instructional video can also be found on the company's website.
NuvoH2O offers customers a limited lifetime warranty regarding all defects in workmanship or materials surrounding their water softener products. This warranty does not cover damage caused outside of the original packaged product. The company put this warranty in place to ensure that customers will receive a quality product from NuvoH2O.
The company does not take any responsibility when it comes to lost products. Therefore, once a product is purchased and shipped to the customer, NuvoH2O does not hold itself liable and will not ship another product for free.
NuvoH2O has a reliable 90-day money-back guarantee, simple installation processes, and a limited lifetime warranty, however they lack in experience/reputation and they do not cover lost products. Since they strive to provide their customers with quality products and services, they should still be considered when looking into water softener products.
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Reply from NuvoH2O
Mar. 19th, 2019
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