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NuvoH2O is a privately held water softener company that was founded in 2006 and is headquartered in Murray, Utah. Their mission is to provide their customers with eco-friendly, salt-free, soft water that prevents and removes buildup from hard-water.
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NuvoH20 promises a 90-day money-back guarantee for all customers who are not satisfied with their product. They allow customers to return the product for a full refund; however, they do encourage customers to request assistance before returning the product because water quality differs for every customer.
The company's water conditioning system cartridge is designed for simple installation as it attaches to the customer's main water supply. NuvoH2O has a list of experienced plumbers to help with the installation; however, the company claims that many customers without plumbing experience can install it themselves. The installation does not require electronics, a drain, floor space, or calibration. The company's softener package comes with tools and instructions for setup. An instructional video can also be found on the company's website.
NuvoH2O offers customers a limited lifetime warranty regarding all defects in workmanship or materials surrounding their water softener products. This warranty does not cover damage caused outside of the original packaged product. The company put this warranty in place to ensure that customers will receive a quality product from NuvoH2O.
Since the company was founded in 2006, they may lack the reputation and experience that their older competitors have established. NuvH2O is thus far one of the youngest companies in the industry.
The company does not take any responsibility when it comes to lost products. Therefore, once a product is purchased and shipped to the customer, NuvoH2O does not hold itself liable and will not ship another product for free.
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