Leaf Home Water Solutions

I contacted Home Leaf Water Solutions because Culligan gave me the run around. So I set up an appointment. Kyler, the operations manager showed Saturday, May 20th on our initial appointment. He was at my home for about 3 hours. Testing water, and recommending what we need to take care of our water issues. We bought into the program since they have a guarantee on workmanship and he was positive about the outcome of our water situation. He scheduled the install the following week. The installer (Jackie) was very nice and respectful. Although he said that he had a background in heating and cooling but had only been installing these water systems for a month and didn’t really know what he was doing. He forgot parts that were critical for the installation, so after driving an hour for the Install he had to drive back and fourth again to get those parts. This installer broke the flange on our newer sediment filter that he removed, and also broke a component on the back of our previous water softener that he removed. He didn’t inform us about the damage he caused on these items, we ended up noticing it & pointed out the damage to him. He also hooked a line up wrong on our reverse osmosis system, so when he left the house to get the parts he needed for the filtration system, that line blew and flooded our cabinet under our sink in our newly built home which caused water damage inside that cabinet, water was able to work its way in through the cracks of the bottom piece in that cabinet that then started draining down between & behind the other cabinets next to it & onto our floor under the cabinets which started to run/leak out the front of the trim piece that sits on the floor giving your base cabinets that finished one piece look which means there was water sitting in those areas that you cannot get to to wipe up. Once that line blew we ended up shutting our main water supply off & gave him a call to let him know lines were leaking on the RO system HE JUST INSTALLED so he had to come back to fix the issue then go back yet another time to get the parts he needed to finish the install. He was at our home from 10am-9pm that night. Upon leaving he told us that the reverse osmosis tank needed bled for proper start up. After bleeding it and realizing that it wasn’t working I contacted the main office & they gave me the run around saying that my wife had forgot to turn a valve on that’s why the tank wasn’t filling. However, this was incorrect. All the valves were on, the tank was bad right out of the box. So they sent the field supervisor (Joe) out to replace the tank and that issue has been resolved. However, when talking to Rich (the office supervisor) he was quick to return the initial call to get my other issues resolved. He told me to call him back or text him at anytime with issues. I’ve sent him pictures of the damages that were done from the installer. He has been dodging me since last Wednesday May 24th. Today when I contacted him I told him that I was going to mention this situation on my review since it was part of a promotion that I have. He also said that leaf home water solutions is not responsible for my old equipment. Their installer that they subcontract out, broke my old equipment which is less than a year old and they don’t want to fix the damage. This is sad that we trusted this company to do a great job and they have a workmanship guarantee, then they break my belongings and don’t want to fix them. He instantly replied and said that Kyler the operations manager would contact me. I have not heard from anyone. We have had a terrible experience with this company. Hopefully they will decide to make this situation right. We’re hoping for a better outcome with our new system. This is our experience with this company. Please read reviews and do your research. I will be glad to talk to the owner of the company if that’s what I need to do to come to a resolution.

Great product, smooth installation. I'm very happy with how my water feels now.

Very professional and fast getting this installed and running

The technician was very knowledgeable and took care of the problem quickly.

I can finely drink water from the facet. No more purchasing store water.

The water is so clean, great for showers, washing clothes, and for drinking.

Great quick service polite and cleanly. Plus water that tastes better

From start to finish highly professional and completely open.

We haven't had the system very long but can see a difference in our water

The water feels soft but we still have an odor. Thinking maybe it's the hot water heater, not sure.

Product is awesome but once u buy it they don't care to help u out they say they will but it's not the truth

My water is CLEAR and my skin does not itch. This was a good investment!

The system works well and takes care of our bad water issues.

From the sales rep to the installer, the experience was great.

Tech explained the process in a manner that is easily understood.

they took care of our rust problem. don't need bottled water anymore

Friendly and efficient service. Product is working wonderfully.

My water taste and looks better and my bathroom shower starts cleaner longer.

Quick, easy and efficient to purchase and install the complete water system.

Well explained by the rep. Tidy installation. No ongoing contract

Love the difference in water both for drinking and for other uses

Leaf has been very responsive to all our concerns and inquiries, but we have had a few problems

Knowledgeable, intuitive to our needs, very friendly

Honest, Did what they said they would in a timely manner.

I have well water now it's clear and smells better.

I recently called to have someone check my system and no one has returned my call.

If I have a question someone always returns my call.

The whole experience when great and without a hitch.

Consistent quality of water. Efficient use of saline

Nice job on installation and service good people

Did what they said they'd do quickly and efficiently

Excellent product and service when needed.

They were great except the helper of the installer was condescending.

I’d heard great things through word of mouth, and the high praise was justified… knowledgeable sales staff and fantastic aftercare

Very nice install and the water improved dramatically.

I've had the system since April and I'm on my 3rd service call.

Water quality is better but I think it could be improved

I absolutely love this company. They offer free water tests with free installations. I dont have nothing bad to say about this place...

It does 20% of what I was told it would do.