Leaf Home Water Solutions

"The product and customer service of this company are terrible. Beware of their sales representatives—they make promises but once they have your money, no one takes your call or calls back. I left several voice messages but never received a callback."

Very knowledgeable sales and service personnel. Nice product , well designed. Excellent instillation work.

I’ll start out by saying the unit itself seems to be working appropriately so far about a month post install. I decided to purchase a system from Leaf home water solutions after a salesman named Jake from the leaf filter division mentioned They would be able to help with the large amount of iron in my well water. The salesman that accompanied him, Mark, seemed very knowledgeable about the subject was able to test multiple aspects of my water and helped me choose the right system for me, so I thought. I had concerns about placement and Mark explained it could be placed in my utility closet ( with no power outlet) or my garage( with no climate control system). When the subcontractor came out to install the job They explained to me that neither of those options were viable due to the lack of power and climate control and charged me another 75$ to install an outlet in the closet. They also were unprepared for the length of pipe needed to do the job and suggested piping the discharge hose blindly into my encapsulated crawlspace, to which I declined. They then proceeded to persuade me it was a good idea to pipe it into my brine tank. 1 week later the brine tank overfilled and flooded my kitchen ruining some prescription dog food worth about $200. I called Dan the manager and a technician and himself did show up to asses the situation and were able to re-pipe the discharge hose into my sump pump and explained because no physical damage to my home was observed they would not be able to compensate me for the time off work i missed ( to the tune of a few hundred dollars) or the damaged pet food and instead offered me 3 annual maintenance. After a condescending comment completely disregarding the fact the incident was caused by negligence and incompetence rather than equipment failure. I accepted after a rude text exchange with the regional manager and it became obvious the company had no intention of attempting to remedy the situation. Follow up a month later when i still have not heard from the financing dept on how to set up payment after multiple attempts at contact. I was forwarded back to Mark who proved once again to be ignorant about what was happening. After 2 weeks of attempting to get the simple info I needed it became obvious it wasn’t gonna be addressed to which I responded by informing them of this review and they have since decided to block me from further contact. I have never regretted a purchase as much as this, every aspect of the process from step one to today has been horrible. I find myself wishing I read prior reviews before purchasing. Do yourself a favor and stay far away!!

Good service, good quality water and dependable installation. You can really taste the difference.

Your system really sucks, we have never used a softener system before but I won’t be recommending your product to anyone. In fact we tell people to go to Culligan. This was a bad investment for us.

They installed my water softener and RO system in one day been working fine now for two years

Clearly at some point, someone sold my information to this company and they began calling me at least once everyday. I blocked the number every time but they would just call from a different number, always still coming up as “Leaf Water”. This went on until I filed a complaint with BBB. I was informed by the BBB that the company had agreed to add me to their do not call list, and the calls stopped. Almost immediately after that, my phone began blowing up. I have up to thirty calls a day. I block all of them, but it never stops. Admittedly I can't prove anything in this regard, but it seems obvious that to spite me, they sold my information to massive amounts of scammers. This has been the most absurd level of harassment I've experienced since I had a literal stalker. There are endless complaint against them to BBB, yet they have an A+rating. It's very suspicious. Google Leaf Water Home Solutions harassment/scam, and you'll get A LOT of results.