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Safe Step

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4.9

Overall Score

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LAST UPDATED: January 28th, 2024

While a few reviews mention that Safe Step's pricing is higher than other companies in the industry the majority of the Safe Step reviews (read below) indicate that Safe Step is a reliable and trustworthy company.

Consumers are pleased with the company's friendly and knowledgable staff, the quality of the walk-in tub, fast delivery and installation time, as well as the peace of mind their walk-in tub brings. 

A bit about the company's background and experience in the industry:

Safe Step Walk-in Tub Co., founded in 2008, sells aluminum frame walk-in tubs throughout the United States and Canada. The company offers a lifetime warranty on all its products, which include walk-in tubs, walk-in showers, and combination walk-in tubs and showers.

Safe Step believes that everyone deserves to bathe in secure comfort, enjoying the freedom, independence, and dignity. That’s why the company designs its products to meet and exceed the high standards of the Americans With Disabilities Act. Safe Step also offers discounts and financing so its customers can quickly get a walk-in tub into their home and reduce the number of accidents. 

Call Safe Step to get a free in-home consultation and quote.

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The Good

  • Safe Step Cares
  • Walk-In Tub Safety & Convenience Features
  • Walk-In Shower Safety & Convenience Features
  • Financing Options and Discounts

Safe Step Cares

In the last 5 years, Safe Step has donated 50 tubs to families and individuals in need of a walk-in tub. Safe Step Cares is the brainchild of the company founder, Mike Duffer, and his idea was completely embraced by the Safe Step team members. The company aims to provide an enjoyable and safe bathing experience for those of all ages and mobility levels. 

Safe Step encourages people to nominate deserving members of their community for a free walk-in tub. 

Visit the Safe Step site to learn more. 

Walk-In Tub Safety & Convenience Features

Safe Step offers some of the highest quality walk-in tubs on the market and each tub is backed by a Lifetime Warranty. To ensure each of its tubs are meeting its industry-leading standards Safe Step performs a 14-Point Quality Control Inspection. 

A walk-in tub from Safe Step has numerous safety and convenience features for customers to choose from. 

Safety Features 

  • Anti-Slip Floor and Seats
  • 4” Step Threshold
  • Built-In Grab Bars
  • Anti-Scald Technology
  • Quick-Release Drain
  • “Safe Water” Cleaning System 
  • Mold-Resistant Sanitary Gel-Coat 
  • ADA Compliant Seat and Faucets
  • Aluminum Frame

Convenience Features

  • Heated Seat and Back
  • No-Strength Locking Handle
  • Hand-Held Shower Wand
  • Fit Into Standard Tub Space
  • Right or Left-Hand Tub Door
  • Adjustable Headrest
  • No-Strength Locking Handle
  • Easy-Reach Controls
  • Electronic Keypad
  • Floating Remote
  • Solid-Surface Easy Clean Finish
  • Built-In Towel Bar
  • Aromatherapy
  • Chromatherapy 
  • 10 Massaging Water Jets 

Regardless of age or mobility, Safe Step believes everyone deserves a stress-free and safe experience. With each of its safety features, Safe Step aims to help reduce the number of slips, falls, and other accidents that happen while in the bathroom. The convenience features are designed specifically for creating a relaxing and spa-like bathing experience. 

Walk-In Shower Safety & Convenience Features

As walk-in showers increase in popularity, Safe Step offers customers various safety and convenience features that minimize the risk of slipping, tripping or falling while getting in or out of the shower.

  • Tru-Temp Anti-Scald Shower Valved
  • 3 Optional Built-In Seating Features
  • Easy-To-Reach Controls
  • 3” Entry Step
  • Commercial Grade Anti-Slip Floor
  • Quick On/Off Shower Wand Button
  • Seated or Standing Shower
  • Curtain Rod & Curtain
  • Available Sliding Glass Door with Integrated Towel Bars

Safe Step showers easily fit into the space of an existing tub or shower and are installed by professional installers, eliminating the need for extensive remodeling expenses.

Financing Options and Discounts

Safe Step knows that a walk-in tub can make a huge difference in the quality of life and security for aging adults and those with mobility problems. That’s why the company aims to provide a personalized bathtub solution for each of its customers. 

Interested customers can receive a free in-home consultation for a Safe Step walk-in tub. After filling out a simple online form, the company will send one of its staff members to evaluate the home and safety needs. Then Safe Step will provide consumers with a free estimate. 

Safe Step boasts that its walk-in tub prices are extremely reasonable and that the company offers several walk-in tub or shower options that range in price, making them available to customers of all income levels. 

While Safe Step does not disclose the pricing of its walk-in tubs/showers on its site, it is because the company provides custom pricing for each customer. Installation, dimensions, manufacturing, rebates, and discounts will all affect the final cost. The Helping Hands Rebate of up to $1,500 from Safe Step can help offset the lack of coverage from Medicare and Medicaid. The company offers a military discount. Safe Step even offers financing for qualified individuals with approved credit. 

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The Bad

  • Undisclosed Customer Service Information

Undisclosed Customer Service Information

Customers can contact Safe Step via telephone, online chat, or by email. However nowhere on the website does it specify the hours its customer service hours are available. While this is might not bother most customers, it would be nice if the website included this information. Even if the company offers 24/7 customer service, that should be disclosed on the website. 

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The Bottom Line

Safe Step stands out amongst other companies in the industry due to its lifetime warranty—which covers all parts of the walk-in tub, including the tub’s door seal, water pumps, heaters, and faucets. However, the company has plenty of other features that make Safe Step a great choice for a walk-in tub or shower. Customers can expect high-quality products with numerous safety and convenience features that will make for a stress-free bathing experience. 

We recommend customers call and get a free in-home consultation and quote to find a bathing solution that works with their unique needs. 

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Star Rating

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4.1

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37 Reviews

Review Breakdown

5 grade

41%

4 grade

43%

3 grade

3%

2 grade

5%

1 grade

8%

Sentiment Criteria

Value

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Quality

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Service

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Mark Steward

The Safe Step group sold a tub that they insured was large enough for the family members and it wasn’t . They left the bathroom where installed with electrical lines strung all over the space. It was a nightmare trying to speak to their customer service and ultimately we paid the tub off and then had it ripped out and replaced with a normal shower. DO NOT buy from Safe Step!

2 months ago

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Mary Lou Salinas, CA

Safe Step walk-in tub company has been advertising all over the place and on TV. I called to get an estimate and NOBODY EVER CALLED ME BACK. So, NO THANK YOU for your service.

5 years ago

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Trish Leon, KS

Not a good impression at all. I sent a request for information and never got a response of any kind.

6 years ago